Title: Platinum Yucatan Princess Adults Only - All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Platinum Yucatan Princess Adults Only - All Inclusive Adults-only all-inclusive resort on a white sand beach with poolside bar, international dining, and activities from tennis to volleyball ## Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive ![View from property - Platinum Yucatan Princess Adults Only - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/d3669ea2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/7b66aaf1-6a94-419e-995b-362d0103435d-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Aerial view - Platinum Yucatan Princess Adults Only - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/e3303048.jpg?impolicy=resizecrop&rw=297&ra=fit) ![8 bars/lounges, 2 poolside bars, beach bar - Platinum Yucatan Princess Adults Only - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/2dd36f9c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![6 restaurants, breakfast, lunch, dinner served; international cuisine - Platinum Yucatan Princess Adults Only - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/w5750h3840x3y0-6aefc6b2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Platinum Yucatan Princess Adults Only - All inclusive is on a pristine white sand beach. Dine at six international restaurants, enjoy drinks at the poolside bar, or book reflexology and massages at Princess Spa Platinum. Fitness classes, tennis, basketball, and free parking. VIP Access ## Reviews 8.4 Very good ## Popular amenities - Hot tub - Breakfast included - Parking included VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 29 - Jan. 30](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 30 - Jan. 31](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 7 of 7 rooms ### View all photos for Junior Suite, Pool Access ((Swimout) Deluxe) ![Junior Suite, Pool Access ((Swimout) Deluxe)](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/90edf9b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Pool Access ((Swimout) Deluxe) 9.2 Wonderful 68 reviews ### Highlights Balcony or patio Air conditioning Free minibar items Plasma TV Separate bedroom Blackout drapes/curtains Hair dryer Bathrobes - 592 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Junior Suite (deluxe) ![Free minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/c35854d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (deluxe) 8.2 Very good 98 reviews ### Highlights Balcony or patio Air conditioning Free minibar items Plasma TV Separate bedroom Blackout drapes/curtains Hair dryer Bathrobes - 592 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed ### View all photos for Deluxe Room, Swimout (Platinum) ![Free minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/5f508992.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Swimout (Platinum) ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items Plasma TV Pillow menu Blackout drapes/curtains Hair dryer - 581 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room (Platinum) ![Free minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/ebfc604f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Platinum) 7.8 Good 15 reviews ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items Plasma TV Pillow menu Blackout drapes/curtains Hair dryer - 581 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Suite, Round Bed (Honeymoon) ![Suite, Round Bed (Honeymoon)](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/b62b6818.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Round Bed (Honeymoon) 8.0 Very good 1 review ### Highlights Balcony or patio Private indoor hot tub Air conditioning Free minibar items Plasma TV Pillow menu Blackout drapes/curtains Hair dryer - 884 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suite, Round Bed, Swimout (Honeymoon) ![ Suite, Round Bed, Swimout (Honeymoon) | Living area](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/86b81f2a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Round Bed, Swimout (Honeymoon) ### Highlights Balcony or patio Private indoor hot tub Air conditioning Free minibar items Plasma TV Pillow menu Blackout drapes/curtains Hair dryer - 882 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, Hot Tub (deluxe) ![Free minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/c35854d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Hot Tub (deluxe) 8.0 Very good 5 reviews ### Highlights Balcony or patio Air conditioning Free minibar items Plasma TV Separate bedroom Blackout drapes/curtains Hair dryer Bathrobes - 592 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed ## You may also like Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099903/3d249464_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Riviera Paradise All Inclusive Playa del Carmen - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 2,780 reviews CA $445 CA $543 total includes taxes & fees Feb 23 - Feb 24 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information?chkin=2026-2-23&chkout=2026-2-24&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d439d668-6152-44de-aed2-5e6e21aa9ee7&top_cur=CAD) Ad ![On the beach, white sand, free beach shuttle, free beach cabanas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/50000000/49270000/49260300/49260249/8aba6b14_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Sunset Princess - 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Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.4 Exceptional 228 reviews CA $727 CA $885 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2026-1-31&chkout=2026-2-1&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d439d668-6152-44de-aed2-5e6e21aa9ee7&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Platinum-Yucatan-Princess-Adults-Only-All-Inclusive.h7731297.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Platinum-Yucatan-Princess-Adults-Only-All-Inclusive.h7731297.Hotel-Information) ## About the area Located in Playa del Carmen, Platinum Yucatan Princess Adults Only - All Inclusive is on the beach. El Camaleón Mayakoba Golf Course and Ferry to Cozumel are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Temazcal Natura and Xaman Ha Aviary are also worth visiting. With scuba diving and snorkeling nearby, you'll find plenty of adventures in the water. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.67073%2C-87.02900&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=stDFpRD4K7Kdrlr3aBeLDSpWzu0=) Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710 ### What's nearby - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 15 min drive \- 9.1 km - ![Xcaret Eco Theme Park featuring a coastal town, general coastal views and a luxury hotel or resort](https://images.trvl-media.com/place/6074370/fbcd4d30-631c-40d8-91ed-381f8d2bf281.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Xcaret Eco Theme Park 27 min drive \- 18.6 km - ![Insel vor Playa del Carmen, Strand Maroma, Mexiko](https://images.trvl-media.com/place/6160476/b607290e-1d31-4b7f-a67d-1d4664ebefd7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Maroma Beach 29 min drive \- 13.3 km - Playa Xcalacoco 16 min walk \- 1.4 km - El Camaleón Mayakoba Golf Course 8 min drive \- 2.5 km ### Getting around - Cancun Intl. Airport (CUN) 42 min drive ### Restaurants - Amaranto 18 min walk - Piano Bar 6 min drive - Mike’s Coffee 20 min walk - Steakhouse 15 min walk - El Beso Pool Bar 17 min walk ## About this property ### Platinum Yucatan Princess Adults Only - All Inclusive Luxury all-inclusive property near El Camaleón Mayakoba Golf Course At Platinum Yucatan Princess Adults Only - All Inclusive , you can look forward to a free breakfast buffet, a nightclub, and 2 poolside bars. With a beachfront location, a beach bar, and beach volleyball, this property is the perfect place to soak up some sun. Treat yourself to reflexology, aromatherapy, or hydrotherapy at Princess Spa Platinum, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the gym; other things to do include volleyball, archery, and basketball. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - 13 outdoor pools along with sun loungers and pool umbrellas - Free self parking - 6 outdoor tennis courts, express check-in, and beach umbrellas - A banquet hall, multilingual staff, and a 24-hour front desk - Guest reviews say great things about the dining options, breakfast, and beach locale Room features All 470 rooms have comforts such as 24-hour room service and furnished balconies, in addition to perks like air conditioning and free stocked minibars. Guest reviews speak positively of the clean rooms at the property. Extra amenities include: - Bathrooms with separate tubs/showers and free toiletries - 42-inch plasma TVs with satellite channels - Furnished balconies or patios, wardrobes/closets, and LED light bulbs ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) Meals and beverages at companion properties ### Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included. ### Land activities Fitness facilities Soccer Tennis Tennis lessons Volleyball ### Lessons/classes/games Aerobics Dancing ### Entertainment Onsite entertainment and activities Access to onsite nightclubs ## Similar properties ![Sundeck](https://images.trvl-media.com/lodging/1000000/920000/913500/913424/03430427.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Maya Royale - Adults Only - All Inclusive Riviera Maya - Pool - All-inclusive - Spa - Parking included 8.8 Excellent 2,774 reviews CA $486 CA $592 total includes taxes & fees Feb 3 - 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All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 99 reviews CA $375 CA $468 total includes taxes & fees Feb 24 - Feb 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=49260249&PinnedHotelID=49260249&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/920000/916300/916205/fadc8bd8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Dorado Royale, All & More Inclusive Adults Only Playa del Carmen - Pool - All-inclusive - Free airport shuttle - Parking included 8.6 Excellent 570 reviews CA $872 CA $1,071 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=916205&PinnedHotelID=916205&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/16000000/15100000/15100000/15099903/d876d904.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Riviera Paradise All Inclusive Playa del Carmen - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 2,780 reviews CA $445 CA $543 total includes taxes & fees Feb 23 - Feb 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=15099903&PinnedHotelID=15099903&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4100000/4093200/4093165/60246dd8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive Akumal - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 1,001 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=4093165&PinnedHotelID=4093165&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=7731297,913424,15099921,78784531,906203) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM - 2 poolside bars - 6 restaurants - 8 bars/lounges - A beach bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Aroma - Bruschetta - Kotatsu - Rodeo Grill - Yucatan ### Things to do - 13 outdoor pools - 6 outdoor tennis courts - Archery - Basketball - Beach volleyball - Billiards/pool table - Fitness classes - Full-service spa - Golf driving range - Gym - Hot tub - Nightclub - Sauna - Shopping - Steam room ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 6,426 square feet of conference space - Business center ### Outdoors - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 8 treatment rooms - Aromatherapy - Body scrubs - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hydrotherapy - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 5 buildings - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - 42-inch plasma TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Free stocked minibar ### More - Air conditioning - Desk - Iron/ironing board - LED lighting - Living room - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 3.26 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property enforces a strict dress code in the restaurants. ### We should mention A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24 A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31 Guests under 18 years old are not permitted at this adults-only property ### Property is also known as Platinum Yucatan Princess Adu Platinum Yucatan Princess All Suites Playa del Carmen Platinum Yucatan Princess All Suites Resort Platinum Yucatan Princess All Suites Resort Playa del Carmen Platinum Yucatan Princess Adults All inclusive Playa del Carmen Platinum Yucatan Princess Adults Playa del Carmen Platinum Yucatan Princess Adults ## Frequently asked questions ### Does Platinum Yucatan Princess Adults Only - All Inclusive have a pool? ### How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ? ### Is Platinum Yucatan Princess Adults Only - All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Platinum Yucatan Princess Adults Only - All Inclusive ? ### What time is check-out at Platinum Yucatan Princess Adults Only - All Inclusive ? ### Are there all-inclusive benefits at Platinum Yucatan Princess Adults Only - All Inclusive ? ### Where is Platinum Yucatan Princess Adults Only - All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Platinum Yucatan Princess Adults Only - All Inclusive Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.4 Amenities ### 8.8 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 1,661 8 - Good 703 6 - Okay 362 4 - Poor 141 2 - Terrible 141 ## Reviews ### 10/10 Excellent #### Nicole Jan 25, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great staff and amenities, always felt cared for ![](https://a.travel-assets.com/ugc/hotel-reviews/6cf01398-69e6-4a54-ba61-f6152989374d-1769375718029.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nicole Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### MiPreciouse Threats Jan 20, 2026 Liked: Cleanliness, amenities, property conditions & facilities Lovely staff, great amenities and activities ![](https://a.travel-assets.com/ugc/hotel-reviews/6dd1a8bb-4505-42cc-8361-ba9368e202fe-1768880278491.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MiPreciouse Threats Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### David Dec 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice location, great food. ##### David Stayed 14 nights in Nov 2025 ### 10/10 Excellent #### Naomi Zipporah Dec 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed my stay here , the staff were friendly ##### Naomi Zipporah Stayed 4 nights in Dec 2025 ### 8/10 Good #### Matthew Jan 24, 2026 Liked: Cleanliness, amenities, property conditions & facilities Friendly and accommodating staff. Clean rooms, food is fine. ##### Matthew Stayed 4 nights in Jan 2026 ### 4/10 Poor #### steven Dec 30, 2025 The resort was beautiful and clean, Neat shops and a good variety of ##### steven Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Krishna Moorthy Jan 4, 2026 Liked: Cleanliness, amenities, property conditions & facilities The rooms were spacious and the staff were helpful and courteous. Would strongly recommend staying at this resort! ##### Krishna Moorthy Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Trevor Dec 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean rooms, excellent staff, very good amenities, great food. ##### Trevor Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Hannah Jan 20, 2026 Liked: Cleanliness, amenities, property conditions & facilities Very courteous and attentive staff! Room was huge and spotless. Great vibes during the day at the pool bar. Amazing choice of restaurants! ##### Hannah Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Jonathan Jan 23, 2026 Liked: Cleanliness, amenities, property conditions & facilities All the servers at the buffet were amazing! The room was always cleaned, towels replaced. All the staff were so friendly and accomodating! ##### Jonathan Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Nakima Jan 2, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I've been coming to this property for years and the service is always wonderful. They have many options for food and it's a very pleasant atmosphere. ##### Nakima Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Emily Jan 22, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was clean, housekeeping was fantastic. The steakhouse is easily a 5-Star dining experience. Buffet keeps a good variety of foods on hand so you never get food fatigue. Best resort I've stayed at in the Riviera Maya yet! ![](https://a.travel-assets.com/ugc/hotel-reviews/47095480-2ccd-4202-8300-f215dfbb1add-1769102555779.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Emily Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Amanda Dawn Dec 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was great, staff friendly and welcoming. ##### Amanda Dawn Stayed 10 nights in Dec 2025 ### 8/10 Good #### Christel Jan 25, 2026 Liked: Cleanliness, amenities, property conditions & facilities Helpful staff like Enrique the bellhop and Christel at concierge. The entertainment staff was fabulous for pool activities. Would have been nice if all restaurants were open to try. ##### Christel Stayed 6 nights in Jan 2026 ### 8/10 Good #### Ainsley Jan 24, 2026 Liked: Cleanliness, amenities, property conditions & facilities Room very clean, had an amazing deep tissue massage and it was pretty quiet- never a line for drinks and always room at either swim-up bar. We aren’t beach people but if you are the beach was small there but with access to the neighbouring Princess resort with larger beach. ##### Ainsley Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Clayton Jan 22, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pools were cold this week due to weather. Staff is amazing, rooms are a little out dated but very clean and comfortable, the buffet breakfast is very good and the staff are top notch! ##### Clayton Stayed 6 nights in Jan 2026 ### 10/10 Excellent #### Eileen Nov 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was clean and comfy, service was fantastic and food was delicious ##### Eileen Stayed 8 nights in Nov 2025 ### 8/10 Good #### John Jan 23, 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was clean although a little dated. Staff was mostly outstanding. Beautiful grounds and attention to wildlife. You will see Monkeys, deer, coatis etc ##### John Stayed 5 nights in Jan 2026 ### 6/10 Okay #### Garrett Jan 19, 2026 Room was clean, food was fantastic and the staff were mostly friendly, just one moody bartender. Resort is technically on the ocean but there are no ocean views from ##### Garrett Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Angela Jan 27, 2026 Liked: Cleanliness, amenities, property conditions & facilities It was a wonderful vacation! The food was excellent, varied every day, catering to all tastes and cuisines! The staff was attentive! The room cleaning was superb. The grounds were beautiful and well-maintained! The sea and beach were also great, though there were some rocks at the entrance to the water that were a bit uncomfortable. Otherwise, everything was perfect! I would definitely come back! ![](https://a.travel-assets.com/ugc/hotel-reviews/95e9d7a3-05ed-406b-9539-d598a7edc4d0-1769531589885.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d193b169-77b5-4492-8c21-ff9177a034d1-1769531595613.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e9c11118-2322-4bfe-9edf-9dcf0ea8db4f-1769531601661.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Angela Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Patricia Gean Jan 4, 2026 Liked: Cleanliness, amenities, property conditions & facilities Cannot say enough about the staff at this resort. Everyone, from front desk, to bell boys, to cleaning staff, to servers…the most courteous, hardworking people. They made me feel welcome and safe. ![](https://a.travel-assets.com/ugc/hotel-reviews/c08772e8-9d67-4569-86ab-f25ee12db5ba-1767532293124.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3974f938-2f8e-4969-bfc2-e2c1637a6cb3-1767532292360.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a3ffbee8-5ef1-4abc-addf-875441ea3d73-1767532292686.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d4d0826f-49f8-4a86-8d75-01bbbf8629ad-1767532293399.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Patricia Gean Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Rachelle Nov 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing Place! Clean, Friendly Staff, Awesome Food & the drinks are well done 🍹 ##### Rachelle Stayed 9 nights in Nov 2025 ### 10/10 Excellent #### Malcolm Royce Dec 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great staff, great weather, food and drinks were amazing! Highly recommend! ![](https://a.travel-assets.com/ugc/hotel-reviews/17732b3d-f5fa-48e7-bcc2-1245e1eb025e-1764961547860.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/294bebc4-88f9-42ef-aeaa-04f53ba437d6-1764961540757.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Malcolm Royce Stayed 6 nights in Nov 2025 ### 8/10 Good #### Samanta Anne Jan 6, 2026 Liked: Cleanliness, amenities, property conditions & facilities The resort was clean and beautiful. It was picturesque and had great spots for photos. The staff were friendly and the welcome team were amazing. We opted for the swim out room and the view was cute. We went to two restaurants and the food was not good. ![](https://a.travel-assets.com/ugc/hotel-reviews/6cbb69a4-8adc-4e82-9a66-e4a029c8d690-1767672203167.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Samanta Anne Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Kelly Dec 18, 2025 Liked: Cleanliness, staff & service, amenities Friendliest and most courteous staff ever. Activities were varied and engaging. 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