Platinum Yucatan Princess Adults Only - All Inclusive

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

Primary image
On the beach, white sand, beach umbrellas, beach towels
13 outdoor pools, pool umbrellas, sun loungers
13 outdoor pools, pool umbrellas, sun loungers
13 outdoor pools, pool umbrellas, sun loungers

Overview of Platinum Yucatan Princess Adults Only - All Inclusive

VIP Access

Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGrand Coral Golf Riviera Maya10 min drive
  • Popular LocationXplor Theme Park22 min drive
  • Popular LocationXcaret Eco Theme Park26 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Platinum Yucatan Princess Adults Only - All Inclusive is on the beach. Grand Coral Golf Riviera Maya and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Take an opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min drive
  • Grand Coral Golf Riviera Maya - 10 min drive
  • Punta Esmeralda Beach - 14 min drive
  • Xplor Theme Park - 22 min drive
  • Xcaret Eco Theme Park - 26 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • La Brasserie - 15 min walk
  • Koh Thai - 15 min walk
  • Coco's Cabanas - 4 min drive
  • Fonda Argentina - 6 min drive
  • La Vagabunda - 6 min drive

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 470 rooms feature thoughtful touches like free minibar items and bathrobes, along with conveniences such as living rooms and coffee makers. Free WiFi and furnished balconies are standard, as are plasma TVs with satellite channels.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate living rooms. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 6 restaurants
  • 2 poolside bars, 8 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Nightclub
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business center
  • Conference space (6426 square feet)

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Separate living room
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and a first aid kit

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults
Platinum Yucatan Princess Adults Only All inclusive
Paltinum Yucatan Princess Adults Only All Inclusive

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 490 out of 985 reviews
5 - Excellent 50%
Rating 4 - Good. 277 out of 985 reviews
4 - Good 28%
Rating 3 - Okay. 105 out of 985 reviews
3 - Okay 11%
Rating 2 - Poor. 58 out of 985 reviews
2 - Poor 6%
Rating 1 - Terrible. 55 out of 985 reviews
1 - Terrible 6%

4.3/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness

2/5 Poor

Travelled with partner
Disliked: Amenities
Stayed 3 nights in May 2022

2/5 Poor

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The head bellman was excellent. However, don’t expect to swap out pool towels daily. I’d suggest bringing your own towels, pool towels and washcloths. Maids never replaced each used item daily. It was hit or miss. Reservations are needed for groups of 6 or more. Some restaurants only open on certain days which is weird. Also, a lot of critters hanging around the resort. Saw 3 cats daily and many Coati - Mexican raccoons - very close to the room.
Stayed 6 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members , the best service ever!
Stayed 6 nights in May 2022

1/5 Terrible

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was very inconsistent. Some days housekeeping wouldn’t come all day. Even after multiple calls. Some days you couldn’t get them on the phone and the front desk was Unconcerned. Beach was not able to be used due to seaweed.
Stayed 5 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 4 nights in May 2022