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Hilton Cancun, an All-Inclusive Resort

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Exterior
2 outdoor pools
2 outdoor pools
2 outdoor pools
Deluxe Suite, 1 King Bed, Ocean View | View from room

Overview of Hilton Cancun, an All-Inclusive Resort

Hilton Cancun, an All-Inclusive Resort

4.5 star property

8.6/10 Excellent

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • All-inclusive
Map
Highway 307, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)23 min drive
  • Popular LocationMoon Palace Golf Club27 min drive
  • Popular LocationPetempich Bay47 min drive

Room options

About this area

Cancun

Located in Cancun, Hilton Cancun, an All-Inclusive Resort is on a private beach. El Rey Ruins and San Miguelito are local landmarks, and travelers looking to shop may want to visit La Isla Shopping Mall and Artisans Market. Traveling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Xoximilco - 12 min drive
  • El Tinto Golf Course - 12 min drive
  • Moon Palace Golf Club - 27 min drive
  • Petempich Bay - 47 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • Los Caporales - 14 min drive
  • Los De Pescado - 14 min drive
  • Starbucks - 14 min drive
  • McDonald's - 15 min drive
  • Bugambilias - 16 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

4.5-star luxury property by the ocean
You can look forward to free water park access, 2 poolside bars, and a swim-up bar at Hilton Cancun, an All-Inclusive Resort. With a private beach, sun loungers, and beach umbrellas, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the steam room. Be sure to enjoy a meal at Azulinda Lobby Bar, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
Other perks at this property include:
  • 2 outdoor pools with a waterslide and a swim-up bar
  • Free self parking and valet parking
  • Tour/ticket assistance, a front desk safe, and a 24-hour front desk
  • Meeting rooms, outdoor furniture, and concierge services
Room features
All 714 rooms feature comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and desk chairs.
Extra amenities include:
  • Free infant beds, coffee/tea makers, and daily housekeeping

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Azulinda Lobby Bar
  • Azulinda Market & Cafe
  • Vela Food Hall
  • La Luce
  • Maxal

Things to do

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Fitness center
  • Free water park access
  • Playground
  • Steam room

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Free children's club
  • Free cribs/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Private beachfront location
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk chair

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1100 per accommodation, per stay
Welcoming dogs only
1 per room (up to 51 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1100 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

Does Hilton Cancun, an All-Inclusive Resort have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hilton Cancun, an All-Inclusive Resort?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Hilton Cancun, an All-Inclusive Resort on Feb 6, 2023 start from CA $692.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cancun, an All-Inclusive Resort pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 51 lbs per pet. There's a fee of MXN 1100 per accommodation, per stay.

How much is parking at Hilton Cancun, an All-Inclusive Resort?

Self parking and valet parking are free at this property.

What time is check-in at Hilton Cancun, an All-Inclusive Resort?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hilton Cancun, an All-Inclusive Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Hilton Cancun, an All-Inclusive Resort?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Hilton Cancun, an All-Inclusive Resort located?

Nestled on the beach, this Cancun property is within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. El Tinto Golf Course and Xoximilco are also within 6 mi (10 km).

Hilton Cancun, an All-Inclusive Resort Reviews

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 919 reviews" "
" "10 - Excellent 60%
Rating 8 - Good. 191 out of 919 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 91 out of 919 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 50 out of 919 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 40 out of 919 reviews" "
" "2 - Terrible 4%

9.2/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pankaj, Redmond

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
the hotel staff was very courteous
Stayed 4 nights in Jan 2023

10/10 Excellent

Jose A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has an excellent view to the ocean, I really like the room on the corner with the balcony, everything is very nice and clean, all the facilities are very good, the pool is very cozy with excellent service with the attention of Rocío and in the lobby and bar David, the food was very good. I loved the buffet and four restaurants, especially AUMA for the cuts of meat. I hope to return soon. Thank you very much for your services. I hope to return soon.
Stayed 7 nights in Jan 2023

10/10 Excellent

Chander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and nice location Away from city noise.
Stayed 3 nights in Jan 2023

6/10 Okay

SANTOS, Berwyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Well. Not a complete waste of money, but definitely won’t be going back anytime soon. From staff that act indifferent towards you, to rushing you out of the restaurants, to then having to be extra nice just to be let down. Definitely rethink about coming here, not to mention how over priced everything is from the “extra additions to the restaurant.” I.E $1900 MXN PESO for a seafood platter that really isn’t worth it, to over priced wine and liquor. Not to mention the vendors inside the place also are terribly expensive. The taxi situation is also a mess. The house keeping was barely minimal. Our sheets were not changed for the last 3 days of our trip, and on the last two days are room was not cleaned. Just beware. The only positive thing about this vacation is that you did feel safe there. Other than that, snooty staff to some just ignoring you when the whole group of them saw you waiting to get served. BEWARE.

10/10 Excellent

Pauline Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely secluded, great food and customer service ! David from gym is a very knowledgeable fitness instructor, lots of programs to keep you in shape. Alex Novoa made sure we were never without a drink in our hand at pool, so friendly and always smiling. Alfredo was always there to greet us with a smile on his face at dinner, all employees so hard working and kind!
Stayed 7 nights in Jan 2023

10/10 Excellent

Yaroslav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place!
Stayed 4 nights in Jan 2023

4/10 Poor

Oleg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nothing to do,very small pools,no area for the beach,food no choice
Stayed 7 nights in Jan 2023

8/10 Good

Thor Freeman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the grounds and gardens and pool areas were very small. The Staff was very good!
Stayed 11 nights in Jan 2023

8/10 Good

IMRAN

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique was the hotel and the location. Non of the restaurants offered lobster as part of All Inclusive. Not enough evening activities.
Stayed 4 nights in Jan 2023

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was gorgeous and the service was wonderful! The beach had not been developed yet, so it wasn’t available to use to access the water. It was packed with seaweed, whose smell was unimaginably awful. Your only escape from the smell was inside the room. The seaweed went quite a distance out, so you couldn’t see how beautifully blue the water was below it. The blue was visible quite a distance out. This was disappointing to us because we had planned to spend our time out in the sea water, but we’re limited to the pool when at the hotel, which was beautiful, but not the same. Definitely ask ahead of time if their beach is having the seaweed/smell issue before going. We spent a lot of money for six of us to stay, when I would have chosen elsewhere. This is not because of the hotel itself, which is lovely…only due to the smelly, over abundance of seaweed.

General hotel information

Hotel location
Cancun
Star rating
4.5 star property
Nearest airport
Cancun, Quintana Roo (CUN-Cancun Intl.)
Nearby landmarks
Delfines Beach, El Rey Ruins, La Isla Shopping Mall