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Hilton Cancun, an All-Inclusive Resort

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Private beach, sun loungers, beach umbrellas, beach towels
2 outdoor pools
2 outdoor pools
2 outdoor pools

Overview of Hilton Cancun, an All-Inclusive Resort

Hilton Cancun, an All-Inclusive Resort

4.5 star property

4.2/5 Very good

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • All-inclusive
Map
Highway 307, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco12 min drive
  • Popular LocationCancun Country Club18 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive
  • Popular LocationPetempich Bay63 min drive

Room options

About this area

Cancun

Located in Cancun, Hilton Cancun, an All-Inclusive Resort is on a private beach. El Rey Ruins and Yamil Lu'um Archaeological Zone are local landmarks, and travelers looking to shop may want to visit La Isla Shopping Mall and Artisans Market. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park and Xoximilco.

What's nearby

  • Xoximilco - 12 min drive
  • Ventura Park Cancun - 18 min drive
  • Cancun Country Club - 18 min drive
  • Playa Coral - 18 min drive
  • Petempich Bay - 63 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • Los Caporales - 14 min drive
  • Los De Pescado - 14 min drive
  • Starbucks - 14 min drive
  • McDonald's - 15 min drive
  • Bugambilias - 16 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

4.5-star luxury property by the ocean
Free water park access, 2 poolside bars, and a swim-up bar are just a few of the amenities provided at Hilton Cancun, an All-Inclusive Resort. With a private beach, sun loungers, and beach umbrellas, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the steam room. Be sure to enjoy a meal at Azulinda Lobby Bar, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
Other perks at this property include:
  • 2 outdoor pools with a waterslide and a swim-up bar
  • Free self parking and valet parking
  • A 24-hour front desk, tour/ticket assistance, and concierge services
  • Meeting rooms, outdoor furniture, and a front desk safe
Room features
All guestrooms at Hilton Cancun, an All-Inclusive Resort feature perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and desk chairs.
Extra amenities include:
  • Free infant beds, coffee/tea makers, and daily housekeeping

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Azulinda Lobby Bar
  • Azulinda Market & Cafe
  • Vela Food Hall
  • La Luce
  • Maxal

Things to do

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Fitness center
  • Free water park access
  • Playground
  • Steam room

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Free children's club
  • Free cribs/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Private beachfront location
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk chair

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Policies

Check-in

77% of travellers were happy with check-in
Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1100 per accommodation, per stay
Welcoming dogs only
1 per room (up to 51 lbs)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1100 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

Does Hilton Cancun, an All-Inclusive Resort have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hilton Cancun, an All-Inclusive Resort?

As of Sept 27, 2022, prices found for a 1-night stay for 2 adults at Hilton Cancun, an All-Inclusive Resort on Oct 25, 2022 start from CA $548.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cancun, an All-Inclusive Resort pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 51 lbs per pet. There's a fee of MXN 1100 per accommodation, per stay.

How much is parking at Hilton Cancun, an All-Inclusive Resort?

Self parking and valet parking are free at this property.

What time is check-in at Hilton Cancun, an All-Inclusive Resort?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hilton Cancun, an All-Inclusive Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Hilton Cancun, an All-Inclusive Resort?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Hilton Cancun, an All-Inclusive Resort located?

This Cancun property is on the beach, 0.1 mi (0.1 km) from Costa Occidental de Isla Mujeres National Park, and within 9 mi (15 km) of Cancun Country Club and Xoximilco. Playa Coral and Petempich Bay are also within 12 mi (20 km).

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 365 out of 617 reviews
5 - Excellent 59%
Rating 4 - Good. 124 out of 617 reviews
4 - Good 20%
Rating 3 - Okay. 68 out of 617 reviews
3 - Okay 11%
Rating 2 - Poor. 34 out of 617 reviews
2 - Poor 6%
Rating 1 - Terrible. 26 out of 617 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Myra Adell
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so very nice and accommodating. The entire Hotel is very clean and inviting. The food selection was great and tasty! We had a wonderful time. We would definitely go again.
Stayed 3 nights in Sep 2022

5/5 Excellent

Alexcis
Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great froendly and accommodating staff. The hotel is stunning. The food was absolutely amazing. Will definitely return.
Stayed 4 nights in Sep 2022

5/5 Excellent

Jody
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first truly 5 star resort that I’ve ever stayed at. I had no complaints. And more importantly neither did my wife.
Stayed 5 nights in Aug 2022

2/5 Poor

Mavis
Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
I to far from anywhere the taxi service is super expensive and the staff not help at all the food was ok but limited the room clean service was horrendous
Stayed 6 nights in Sep 2022

5/5 Excellent

Christopher
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nature
Stayed 2 nights in Sep 2022

5/5 Excellent

Elvis, Clifton
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel el staff de trabajadores de primera súper recomendado, regreso de nuevo el próximo año con más gente, lo único malo es la playa pero lo demás excelente
Stayed 3 nights in Sep 2022

3/5 Okay

Artem
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the middle of nowhere with mediocre food and dirty beach.
Stayed 4 nights in Sep 2022

3/5 Okay

Ana
Travelled with partner
Food was below expectations, swimming pool was filthy, most public areas were noisy and the app to book restaurants never worked. Service was average, although we did get great service by Felix on the main restaurant, when there was an error in their menu and he managed to arrange it for us.
Stayed 2 nights in Sep 2022

5/5 Excellent

brenda
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great, clean and has many activities, but mostly, service is amazing! Gaspar at the Asian restaurant, Bernardo at the Buffet and Diego at the pool bar were just SO nice and attentive… Oh and let’s not forget the kids club, my 9 year old who though she was TOO COOL for the kids club, didn’t want to leave after trying it for the first time. Thanks for making our stay easy and fun!!! We couldn’t enjoy the beach because of the seaweed and that is something that the hotel can’t control, it’s a natural thing, BUT, the hotel has direct access to the beach and we would deff visit again…
Stayed 2 nights in Sep 2022

5/5 Excellent

Mohammad
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, good food, great service :) we will be back
Stayed 5 nights in Sep 2022

General hotel information

Hotel locationCancun
Star rating4.5 star property
Nearest airportCancun, Quintana Roo (CUN-Cancun Intl.)
Nearby landmarksDelfines Beach, El Rey Ruins, La Isla Shopping Mall