Search Apart Hotels in Puerto Aventuras

"Overall, Ocean Riviera Paradise is a beautiful resort with strong amenities. The beach, pools, and restaurants were enjoyable, and my son had an amazing time, he made friends and truly enjoyed the experience. Unfortunately, there were some major inconsistencies in service. Our original room was next to active construction, and the paint smell was overwhelming. After we raised the concern, we were moved to a one-bedroom suite in the Privilege section, which was much better. However, despite being placed in that section, we were not given access to Privilege amenities because we had green wristbands instead of black. This caused repeated issues, we were denied entry to certain restaurants, could not access services in that area, and were even turned away when trying to get towels at the Privilege pool. What was most concerning was that staff repeatedly pointed out that we “booked through Expedia,” and it felt like that came with a lower level of service. The overall experience made us feel singled out and unwelcome at times. As a parent, it was especially disappointing to have my child notice and question why we were being treated differently. The resort has great potential, but better coordination and consistent guest service are needed."

"The property and service was very nice. But i was disappointed in lack of beach access there's absolutely no icean views from anywhere on the property and the little bit of beach within walking distance was very small and full of seaweed "

"Clean facilities and nice staff. Nearby to shopping and other amenities. Had agreat time and would visit again!"

"Fun week with family. Rooms clean. Beach clean. Wish access to soccer and volleyball for tweens was easier. "

"The buffet had the best coffee I have ever had."

"Property is beautiful "

"Property is great. Some loud spring breakers late night "

"Overall, it was a great experience. Tnt"

"Enjoyed our stay. The Activities Staff was amazing (shout out to Leo, Leslie, Paola, Natalia, Davina, and Jorge) and we enjoyed the beach, pool, and evening entertainment. Check in was fine, it it would have been helpful to know that we would have a building concierge who would give us all the specific details (Building 18- Michelle Ramirez was fantastic!). Beautiful property and it met our expectations. "