Title: Heaven Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Heaven Hotel Aparthotel in Playa del Carmen with a 24-hour front desk and an outdoor pool ## Photo gallery for Heaven Hotel ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers - Heaven Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/97867d77.jpg?impolicy=resizecrop&rw=598&ra=fit) ![40-inch Smart TV with digital channels, TV - Heaven Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/9ffff321.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 2 Bedrooms | Private kitchen - Heaven Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/d0f0145e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 2 Bedrooms - Heaven Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/d69030b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Heaven Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/ff326e14.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Heaven Hotel, near Quinta Avenida, offers a refreshing retreat with an outdoor pool and children's pool. Enjoy sun loungers and umbrellas by the pool or unwind on the terrace. With laundry facilities, 24-hour front desk services, concierge services, in-room WiFi and helpful staff praised by guests. ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Kitchen - Washer - Dryer - Free WiFi - Air conditioning ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 3+ beds 2 beds Showing 2 of 2 rooms ### View all photos for Apartment, 2 Bedrooms ![Full-size fridge, microwave, toaster, cookware/dishes/utensils](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/94cb21f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Balcony Separate dining area Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV Washer/dryer 2 bedrooms - 2 bedrooms - Sleeps 6 - 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed ### View all photos for Family Apartment ![Full-size fridge, microwave, toaster, cookware/dishes/utensils](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/94cb21f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment ### Highlights Balcony Separate dining area Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV Washer/dryer 2 bedrooms - 2 bedrooms - Sleeps 3 - 2 Queen Beds ## You may also like Ad ![On the beach, white sand, free beach shuttle, free beach cabanas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/50000000/49270000/49260300/49260249/8aba6b14_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Sunset Princess - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.2 Very good 79 reviews CA $331 CA $420 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information?chkin=2026-1-23&chkout=2026-1-24&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=67b0de92-7526-4714-84d2-8be761f43e90&top_cur=CAD) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/906300/906203/dd64f2c3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - 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Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 1,908 reviews CA $609 CA $741 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=67b0de92-7526-4714-84d2-8be761f43e90&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Heaven-Hotel.h49302601.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Heaven-Hotel.h49302601.Hotel-Information) ## About the area Playa del Carmen is home to Heaven Hotel. The area's natural beauty can be seen at Playa del Carmen Main Beach and Tres Rios Ecopark, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Temazcal Natura and Xaman Ha Aviary are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) [View more Aparthotels in Playa del Carmen](https://www.expedia.ca/Playa-Del-Carmen-Apart-Hotels.d601751-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.67189%2C-87.04112&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n3mVIdS1MVrl5ZcgsoYIb_eIwj8=) Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710 ### What's nearby - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 10 min drive \- 7.4 km - ![Xcaret Eco Theme Park featuring a coastal town, general coastal views and a luxury hotel or resort](https://images.trvl-media.com/place/6074370/fbcd4d30-631c-40d8-91ed-381f8d2bf281.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Xcaret Eco Theme Park 23 min drive \- 16.9 km - ![Insel vor Playa del Carmen, Strand Maroma, Mexiko](https://images.trvl-media.com/place/6160476/b607290e-1d31-4b7f-a67d-1d4664ebefd7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Maroma Beach 25 min drive \- 13.3 km - Gran Coyote Golf 2 min drive \- 1.4 km - Playa Xcalacoco 5 min drive \- 1.8 km ### Getting around - Cancun Intl. Airport (CUN) 45 min drive ### Restaurants - Amaranto 4 min drive - Piano Bar 5 min drive - Mike’s Coffee 5 min drive - Steakhouse 18 min walk - El Beso Pool Bar 18 min walk ## About this property ### Heaven Hotel Aparthotel in Playa del Carmen with a 24-hour front desk and an outdoor pool Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a communal living room. Each apartment has 2 bedrooms and offers free WiFi and a balcony. A kitchen with a refrigerator and a microwave is available, and added amenities include a Smart TV with digital channels and a washer/dryer. Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily. An outdoor pool and a children's pool are on site. ## Similar properties ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/19000000/18960000/18953400/18953301/4c2196d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 819 reviews CA $126 CA $156 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=18953301&PinnedHotelID=18953301&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 8:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/54000000/53340000/53334700/53334603/9a96ed8a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) Downtown Playa del Carmen - Pool - Kitchen - Parking included - Free WiFi 8.6 Excellent 111 reviews CA $95 CA $120 total includes taxes & fees Jan 23 - 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Pool - Kitchen - Free WiFi - Air conditioning 8.0 Very good 51 reviews CA $121 CA $151 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=46253011&PinnedHotelID=46253011&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,746 reviews CA $68 CA $87 total includes taxes & fees Jan 22 - Jan 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/e421a531.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,024 reviews CA $118 CA $150 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet friendly 8.4 Very good 847 reviews CA $73 CA $93 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony](https://images.trvl-media.com/lodging/58000000/57170000/57165500/57165482/2876cca2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sole Suites Downtown Playa del Carmen - Pool - Pet friendly - Free WiFi - Air conditioning 8.2 Very good 197 reviews CA $105 CA $131 total includes taxes & fees Feb 11 - Feb 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=57165482&PinnedHotelID=57165482&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/43000000/42410000/42408800/42408756/35353a56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CALIXTA Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 324 reviews CA $94 CA $119 total includes taxes & fees Feb 16 - Feb 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=42408756&PinnedHotelID=42408756&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/90000000/89760000/89756400/89756321/75a5af2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ceren Luxury Apartments by Spot Rentals Zazil-ha - Pool - Free WiFi - Air conditioning - Outdoor Space 8.2 Very good 62 reviews CA $387 CA $523 total includes taxes & fees Jan 22 - Jan 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=89756321&PinnedHotelID=89756321&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - Outdoor pool - Pool loungers - Pool umbrellas ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Onsite parking available only on request - Wheelchair-accessible parking and van parking available - Onsite parking includes off-street options ### Family friendly - Children's pool ### Kitchen - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Microwave - Toaster ### Dining - Wet bar ### Bedrooms - 2 bedrooms - Bedsheets provided ### Bathroom - 2 private bathrooms - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Communal living room - Separate dining area - Window screens ### Entertainment - 40-inch smart TV with digital channels ### Outdoor areas - Balcony - Outdoor furniture - Terrace ### Laundry - Laundry facilities - Washer/dryer ### Comfort - Air conditioning - Ceiling fan ### Pets - Service animals only (pets not allowed) ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible van parking - Smoking not allowed ### Services and conveniences - 24-hour front desk - Blackout drapes - Concierge services - Daily housekeeping - Iron/ironing board - Safe - Safe at front desk ### Things to do - Children's pool ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Mosquito nets - Fire extinguisher ### General - 20 units ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: noon Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 56.57 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards, debit cards, and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned Property Registration Number 117096 ### We should mention Pool access available from 8:00 AM to 8:00 PM ### Property is also known as Heaven Hotel Aparthotel Heaven Hotel Playa del Carmen Heaven Hotel Aparthotel Playa del Carmen ## Frequently asked questions ### Does Heaven Hotel have a pool? ### How much does it cost to stay at Heaven Hotel? ### Is Heaven Hotel pet-friendly? ### What time is check-in at Heaven Hotel? ### What time is check-out at Heaven Hotel? ### Where is Heaven Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Heaven Hotel Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.4 Amenities ### 9.8 Property conditions & facilities 10 - Excellent 115 8 - Good 22 6 - Okay 4 4 - Poor 1 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### William Sep 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance! ##### William Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Badreddine Dec 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication This hotel is best for families 5 mnts drive to one of best beaches also grocery stores It’s 13 mnts from playa del Carmen employees very very kind kitchen good for breakfast and nice beds . I like the location it’s in the medle of all ateactions and cities to visit 30 to 45 mnts to. All Tulum cancun and all small cities . The best was the whasher/dryer on the apartment . I ll go back again next time ![](https://a.travel-assets.com/ugc/hotel-reviews/48b052c3-4b5d-478a-b019-0e0d7e317208-1766717293148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Badreddine Stayed 11 nights in Dec 2025 ### 10/10 Excellent #### salim Jan 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice place to stay with family. Nearby restaurants and beaches ##### salim Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Ehteshamuddin Jan 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun ##### Ehteshamuddin Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Reshawn Apr 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again! ##### Reshawn Stayed 3 nights in Apr 2025 ### 8/10 Good #### Yann Feb 20, 2025 Liked: Cleanliness, room comfort, communication Good place safety and friendly ##### Yann Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Jo-Ann May 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach. ##### Jo-Ann Stayed 1 night in May 2025 ### 10/10 Excellent #### Campbell Feb 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa. ##### Campbell Stayed 21 nights in Jan 2025 ### 10/10 Excellent #### robert Feb 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me ##### robert Stayed 26 nights in Jan 2025 ### 10/10 Excellent #### Shaila Dec 26, 2024 Liked: Cleanliness, room comfort, communication #### Love to stay there again It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food. ##### Shaila Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Christine Nov 19, 2024 Liked: Cleanliness, room comfort, communication My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean. ##### Christine Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Aimee Apr 9, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice. ##### Aimee Stayed 6 nights in Mar 2024 ### 8/10 Good #### Ana Jul 26, 2025 The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner. ##### Ana Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Leanna A Nov 30, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Best place to stay when you want to go in tours. Awesome, clean and practical. ##### Leanna A Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Gabriel Aug 8, 2024 Liked: Cleanliness, room comfort, communication #### Very good value Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street. ##### Gabriel Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Brooke Apr 1, 2024 Liked: Cleanliness, amenities, property conditions & facilities Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area. ##### Brooke Stayed 1 night in Mar 2024 ### 8/10 Good #### Melanie Sep 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation. ##### Melanie Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Maria Apr 13, 2024 Liked: Cleanliness, property conditions & facilities, communication Love it very comfortable for the kids ##### Maria Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Sandra Feb 29, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street. ##### Sandra ### 10/10 Excellent #### ARISTIDES Aug 1, 2023 Liked: Cleanliness, room comfort, communication #### Nice place to stay Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it ##### ARISTIDES Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Susan Dec 27, 2023 Liked: Cleanliness, property conditions & facilities, communication Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach. ##### Susan Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Julie Oct 31, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend! ##### Julie Stayed 13 nights in Oct 2023 ### 8/10 Good #### Debra K Feb 15, 2025 Liked: Cleanliness, property conditions & facilities, communication The property was in an easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for aThe property was in a easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for a long stay, I think they need to upgrade their mattresses. ##### Debra K Stayed 10 nights in Jan 2025 ### 10/10 Excellent #### Rebeca Ester Mar 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Stayed there for 6 days with my 5 kids. Everything is well kept and clean. Fairly new building. Kids loved the pool it was kept clean. Got the 2 bedroom, rooms were spacious, with 2 sets of full washrooms and tvs in every room and living room. There’s a full kitchen and fridge so that was great to be able to cook breakfast there before leaving for the day. Close by to a 7/11 right beside the hotel as well as other shops and a laundry mart. We rented a car so there is a fenced garage as well for free use with the hotel. You just have to let them know when you’re leaving and coming back they open 24 hrs. We enjoyed our stay at Heaven Hotel and would recommend for families, as it is more away from the young party life hotel strip. ##### Rebeca Ester Stayed 6 nights in Mar 2025 ### 4/10 Poor #### Miguel Jun 9, 2024 Liked: Amenities, communication The property is nice and in a good location, but it needs better maintenance. The elevator is out of service and the hotel was not accessible. we were traveling with an elderly woman and being here was difficult for her. The sheets were ill fitted for the beds, they were too small. ##### Miguel Stayed 2 nights in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Barceló Maya Colonial - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Colonial-All-Inclusive.h1348113.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All](https://www.expedia.ca/Cancun-Hotels-Margaritaville-Island-Reserve-Riviera-C.h38812307.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.ca/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Barceló Maya Tropical - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Tropical-All-Inclusive.h1348114.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information)