Search Hostels in Xpu-Ha from CA $46

"Not coming back"

"Casino on property is very outdated with old slot machines. Very small square footage with very dark lighting. Tables are limited to about 6 total. Must pay a 7 percent fee on winnings on tables above what you bought in for. If you have losing receipts, you can claim them as a loss up until your same amount of winnings in order to not pay taxes on. Slot machines are a different deal all together. You go to the counter, give them amount you want to play, and they put a amount on a card for the slots. The percentage for winnings is a Mexican law, not the casinos, is what they told us. Casino does not open until 6:00 p.m. at night. Blackjack tables were a minimum of a $10 bet with three to two odds. I played four nites and came out losing still. If you are a casino player, this is not the most popular entertainment. Even though the casino stated they were not part of the resort, I feel the resort could do a better job in getting a better entertainment in a casino for it's customers."

"Very disappointed with this resort. I chose it based on reviews that did not match reality. The rooms were clean, but the bathrooms were very outdated. There was no visible security, guests were fighting around 2–3 AM after parties, and no staff came to check on them, which felt unsafe and disrupted sleep. The beach also had no security. Buffet food was limited, soups were overly salty, and items were not refilled if you came later. Not suitable for a relaxing vacation—more of a party place. Would not recommend for relaxing."

"This was such a awesome place to stay with my family of 4. Two early teen kids and my spouse. The food was good, try the Italian restaurant! The resort was gorgeous, and everyone was so friendly. "

"The resort was excellent! Mario at Spice breakfast was the best. He was very attentive and always glad to help!😀"

"Andrea from guest services made our stay absolutely perfect she couldn’t have done a better job making sure we felt at home and comfortable anything we needed she was there with a quick response making sure whatever we needed was done wouldn’t have been the same vacation without all her hospitality and help"

"Staff were great, food was fresh, beach was beautiful. No complaints other than the bathroom being open concept. Would highly recommend this resort!"

"Rooms are clean,mattresses are on the hard side. Breakfast is plenty and has everything eggs,fresh fruit,fresh juice, meats,baked goods. Staff is very friendly and helpful and working very hard to accommodate guests. Dinner buffet for me was a little more to desired. Overall great experience."

"Food, service and staff were great."