Serenity Authentic Glamping Tulum

Photo gallery for Serenity Authentic Glamping Tulum

Primary image
Beach nearby, white sand
Beach nearby, white sand
Beach nearby, white sand
Outdoor pool

Overview of Serenity Authentic Glamping Tulum

Serenity Authentic Glamping Tulum

3.5 star property

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
Map
Carretera Federal Xpu-Ha Km 265, Lote 6 Col. Tulum/Chemuyil, Xpu-Ha, QROO, 77790

Explore the area

  • Popular LocationXplor Theme Park17 min drive
  • Popular LocationAkumal Beach17 min drive
  • Popular LocationXcaret Eco Theme Park21 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)23 min drive

Choose dates to view prices

About this area

Xpu-Ha

Located in Xpu-Ha, Serenity Authentic Glamping Tulum is near the beach. Xplor Theme Park is a popular attraction and the area's natural beauty can be seen at Xpu-ha Beach and Akumal Beach. Xcaret Eco Theme Park and Ecopark Kantun Chi are also worth visiting.

What's nearby

  • Xpu-ha Beach - 3 min drive
  • Tajma Ha Cenote - 13 min drive
  • Xplor Theme Park - 17 min drive
  • Akumal Beach - 17 min drive
  • Xcaret Eco Theme Park - 21 min drive

Restaurants

  • Bloved Lounge & Restaurant - 13 min walk
  • Paparazzi - 6 min drive
  • Le Bistrot Chez Dede & Lalo - 6 min drive
  • Bamboo Cafe & Smoothies - 6 min drive
  • Dolce Vita - 6 min drive

About this property

Serenity Authentic Glamping Tulum

3.5-star hotel near the beach
At Serenity Authentic Glamping Tulum, hit the nearby beach, dine onsite at Mystic, or enjoy a drink at one of the hotel's 2 bars/lounges.
Serenity Authentic Glamping Tulum offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Beds feature premium bedding. This Xpu-Ha hotel provides complimentary wireless Internet access.

Bathrooms include showers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 8:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Mystic
  • Serenity Beach Club

Things to do

  • Outdoor pool
  • Spa services

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Griddle

Outdoor space

  • Deck or patio

More

  • Access via exterior corridors
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Travellers also viewed these properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 2 and younger are not allowed at this property; All guests older than 2 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 2 years old and younger are not permitted at this property

Property is also known as

Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels Hotel
Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels
Serenity Luxury Tented Camp by Xperience Hotels
Serenity Tented Camp by Xperi
Serenity Glamping Riviera Tulum
Serenity Luxury Glamping Riviera Tulum
Serenity Authentic Glamping Tulum Hotel
Serenity Authentic Glamping Tulum Xpu-Ha
Serenity Authentic Glamping Tulum Hotel Xpu-Ha
Serenity Glamping Riviera Tulum by Xperience Hotels
Serenity Eco Luxury Tented Camp by Xperience Hotels

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 83 out of 133 reviews
5 - Excellent 62%
Rating 4 - Good. 35 out of 133 reviews
4 - Good 26%
Rating 3 - Okay. 7 out of 133 reviews
3 - Okay 5%
Rating 2 - Poor. 5 out of 133 reviews
2 - Poor 4%
Rating 1 - Terrible. 3 out of 133 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a very nice place, had a excellent experience will return soon. Alex from reception is a very good employee. Pedro was a very good waiter, Abrao was a very good bartender as well.
Stayed 4 nights in May 2022

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property is made with camping fabric! Yes you heard it right! And when you don’t feel safe to stay there after the first night even when Expedia accepts to refund your money, the management office won’t! It’s understandable considering it’s hard for them to find customers for them with that condition!!!
Stayed 3 nights in Apr 2022

4/5 Good

Travelled with family and small children
Liked: Staff & service
Very comfortable, a nice beach at walking distance and the food is tasty
Stayed 3 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

5/5 Excellent

Loved it
We will come back. Everyone was so kind, food was great, the place was so relaxing. It was paradise
Stayed 10 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful stay and hoping to come back soon
Stayed 4 nights in Feb 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Interesting place. We stayed for one night to enjoy a different experience in the tent. Friendly staff, cute place, but it’s not in the beach. You’d need to take a walk to get to the beach. You can still hear the hwy at night since but they provide earplugs in case you have a problem sleeping
Stayed 1 night in Feb 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicer than a Hotel
Awesome! Best Glamping Ever. Tents are nicer than most hotels. Go there and see for yourself, It made me want to build one of these myself
Stayed 1 night in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022