Occidental at Xcaret Destination - All Inclusive

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Primary image
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
7 outdoor pools, sun loungers

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4.0 star property

4.1/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXplor Theme Park4 min drive
  • Popular LocationXcaret Eco Theme Park5 min drive
  • Popular LocationPlayacar Golf Club19 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Las Americas and Quinta Avenida. Traveling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park. Take an opportunity to explore the area for water adventures such as swimming and other activities like golfing. Guests appreciate the property's quiet location.

What's nearby

  • Xplor Theme Park - 4 min drive
  • Xcaret Eco Theme Park - 5 min drive
  • Paseo del Carmen - 16 min drive
  • Playa del Carmen Maritime Terminal - 17 min drive
  • Playacar Golf Club - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 58 min drive

Restaurants

  • Perché no - 8 min drive
  • El Gran Taco - 8 min drive
  • Hot Casual Food - 9 min drive
  • El Hongo - 9 min drive
  • Nativo - 9 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Upscale property on the beach, with 7 outdoor swimming pools
At Occidental at Xcaret Destination - All Inclusive, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the property's 10 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges, 1 beach bar and 1 swim-up bar
  • Room service available

Restaurants on site

  • Le buffet
  • Sonora Steak House
  • Los Olivos
  • La Hacienda
  • D Oriental

Things to do

  • 7 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 7 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms - 2

Outdoors

  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Music library

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 1129 out of 2210 reviews
5 - Excellent 51%
Rating 4 - Good. 554 out of 2210 reviews
4 - Good 25%
Rating 3 - Okay. 270 out of 2210 reviews
3 - Okay 12%
Rating 2 - Poor. 136 out of 2210 reviews
2 - Poor 6%
Rating 1 - Terrible. 121 out of 2210 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4.5/5

Eco-friendliness

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great family location.
Stayed 10 nights in Jul 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is not my first time in the hotel and I stay in better rooms for last price
Stayed 6 nights in Jul 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a great time in occidental Xcaret great service thank you service Reeshell Thompson
Stayed 7 nights in Aug 2022

4/5 Good

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
All in all the resort is great. Food is the buffets was good with lots of selections. The restaurants were impossible to get into. It is alot of walking with uneven surfaces so difficult even with a wheelchair. The humidity was awful and the mosquitos were biting. The expedia desk was very helpful!!!
Stayed 5 nights in Aug 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property. Good staff and clean. Food was not bad but a La carte restaurants were challenging to get in to.
Stayed 7 nights in Jul 2022

General hotel information

Hotel locationPlaya del Carmen
Star rating4 star property
Nearest airportPlaya Del Carmen, Quintana Roo (PCM)
Nearby landmarksXcaret Eco Theme Park, Grand Coral Golf Riviera Maya, Tres Rios Ecopark