2/10 Terrible
Christen
May 29, 2023
My room was hot and humid, The curtains were messed up and wouldn’t close all the way, the tv did not work, I was being harassed by an American Caucasian Hispanic women and an American black women, I complimented the server and told her I never get such good service from a server back home in America as I have here, the two American women heard my comment and continued to insult me with racial insults, I asked for a staff to have security make them leave me alone, security did nothing to help me, so I flipped out on the two Americans who continuously harassed me while I ate alone at my table, after I got up and went to my room, the door frame is so cheap and weak, I used my key and opened the door and the edge of the door frame broke because the locking mechanism didn’t completely unlock and The door frame was weak , it caused mild damage , then security came to my room, and forced me to leave, took me to the airport charging me 65USD for the ride, they said they will have me arrested for the damage to the door which I payed for the next day if I didn’t leave now, so I went to the airport and got me a different room next to the airport which I got a plane ticket and came back to the USA asap. I also was harassed by a membership salesman, they told me they were not going to try and sell me anything, they just wanted to take me on a 90 minute tour to show me the parts of the resort I’m not allowed to go due to the type of room I bought through Expedia, there much more than this
Christen
Stayed 4 nights in May 2023