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Occidental at Xcaret Destination - All Inclusive

Star Rating
4 out of 5

Photo gallery

Featured image
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
5 outdoor pools, pool loungers

Guest reviews

4.1 out of 5 Very good
2,222 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO

Explore the area

Popular LocationXplor Theme Park16 min walk
Popular LocationXcaret Eco Theme Park9 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
Popular LocationPlayacar Golf Club21 min drive

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  • Royal Level Luxury Room

    Photos of Royal Level Luxury Room

    Room amenities

    • 429 sq ft
    • Sleeps 4
    More detailsRoyal Level Luxury Room

  • Royal Level Luxury Room 1AD

    Photos of Royal Level Luxury Room 1AD

    Room amenities

    • 431 sq ft
    • Sleeps 1
    More detailsRoyal Level Luxury Room 1AD

  • Deluxe Room Concierge

    Photos of Deluxe Room Concierge

    3.6/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    More detailsDeluxe Room Concierge

  • Deluxe Room Concierge 1AD

    Photos of Deluxe Room Concierge 1AD

    Room amenities

    • 344 sq ft
    • Sleeps 1
    More detailsDeluxe Room Concierge 1AD

  • Junior Suite

    Photos of Junior Suite

    4.4/5 guest room rating

    Room amenities

    • 502 sq ft
    • Sleeps 3
    More detailsJunior Suite

  • Junior Suite 1AD

    Photos of Junior Suite 1AD

    Room amenities

    • 506 sq ft
    • Sleeps 1
    More detailsJunior Suite 1AD

  • Deluxe Room

    Photos of Deluxe Room

    4/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    More detailsDeluxe Room

  • Deluxe Room 1AD

    Photos of Deluxe Room 1AD

    Room amenities

    • 344 sq ft
    • Sleeps 1
    More detailsDeluxe Room 1AD

  • Royal Level Suite

    Photos of Royal Level Suite

    Room amenities

    • 1076 sq ft
    • Sleeps 4
    More detailsRoyal Level Suite

  • Royal Level Suite 1AD

    Photos of Royal Level Suite 1AD

    Room amenities

    • 1076 sq ft
    • Sleeps 1
    More detailsRoyal Level Suite 1AD

  • Deluxe Room Unlimited XCARET Entrance and Xperience

    Photos of Deluxe Room Unlimited XCARET Entrance and Xperience

    Room amenities

    • 341 sq ft
    • Sleeps 4
    More detailsDeluxe Room Unlimited XCARET Entrance and Xperience

  • Deluxe Room 1AD Unlimited XCARET Xperience

    Photos of Deluxe Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 344 sq ft
    • Sleeps 1
    More detailsDeluxe Room 1AD Unlimited XCARET Xperience

  • Junior Suite Unlimited XCARET Xperience

    Photos of Junior Suite Unlimited XCARET Xperience

    4.5/5 guest room rating

    Room amenities

    • 502 sq ft
    • Sleeps 3
    More detailsJunior Suite Unlimited XCARET Xperience

  • Junior Suite 1AD Unlimited XCARET Xperience

    Photos of Junior Suite 1AD Unlimited XCARET Xperience

    Room amenities

    • 506 sq ft
    • Sleeps 1
    More detailsJunior Suite 1AD Unlimited XCARET Xperience

  • Royal Level Luxury Room Unlimited XCARET Xperience

    Photos of Royal Level Luxury Room Unlimited XCARET Xperience

    Room amenities

    • 429 sq ft
    • Sleeps 4
    More detailsRoyal Level Luxury Room Unlimited XCARET Xperience

  • Royal Level Luxury Room 1AD Unlimited XCARET Xperience

    Photos of Royal Level Luxury Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 431 sq ft
    • Sleeps 1
    More detailsRoyal Level Luxury Room 1AD Unlimited XCARET Xperience

  • Royal Level Suite Room 1AD Unlimited XCARET Xperience

    Photos of Royal Level Suite Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 1076 sq ft
    • Sleeps 1
    More detailsRoyal Level Suite Room 1AD Unlimited XCARET Xperience

  • Royal Level Suite Unlimited XCARET Xperience

    Photos of Royal Level Suite Unlimited XCARET Xperience

    Room amenities

    • 1077 sq ft
    • Sleeps 4
    More detailsRoyal Level Suite Unlimited XCARET Xperience

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Ecopark Kantun Chi and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including golfing. Our guests appreciate the resort's quiet location.
Visit our Playa del Carmen travel guide
Map
View in a map
Popular Location

What's nearby

  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 9 min drive
  • Central Square - 19 min drive
  • Playacar Golf Club - 21 min drive
  • Playa del Carmen Maritime Terminal - 26 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • Le buffet — 1 min walk
  • Sonora Grill — 1 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Occidental at Xcaret Destination - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 11 restaurants. All 765 rooms offer room service, premium bedding and LED TVs with cable channels. Other amenities available to guests include coffee/tea makers, free bottled water and ceiling fans.
Occidental at Xcaret Destination - All Inclusive offers 765 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Kids' club

Supervised activities for children ages 12 years old and younger

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of National Guidelines for reopening Tourism (Mexico)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self parking

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 11 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Table football
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping centre
  • Snorkelling
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Children's games
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Music library

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 37-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in between 3:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property uses a grey water recycling system
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Destination All Inclusive
Occidental Grand Xcaret
Occidental Grand

Frequently asked questions

Can I cancel my reservation for free at Occidental at Xcaret Destination - All Inclusive and receive a full refund?
Yes, Occidental at Xcaret Destination - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Occidental at Xcaret Destination - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Occidental at Xcaret Destination - All Inclusive have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is Occidental at Xcaret Destination - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Occidental at Xcaret Destination - All Inclusive?
Self-parking is free at this property.
What time is check-in at Occidental at Xcaret Destination - All Inclusive?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Occidental at Xcaret Destination - All Inclusive?
Checkout is at 11:00 AM.
Are there all-inclusive benefits at Occidental at Xcaret Destination - All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include mini golf, tennis, volleyball and more.
Where is Occidental at Xcaret Destination - All Inclusive located?
Nestled on the beach, this Playa del Carmen resort is 0.9 mi (1.4 km) from Xplor Theme Park and 1.3 mi (2 km) from Xcaret Eco Theme Park. Ferry to Cozumel is 2.7 mi (4.4 km) away.
4.1
Very good
2,222 reviews
5 - Excellent
1,099
4 - Good
653
3 - Okay
262
2 - Poor
119
1 - Terrible
89

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities
El tema de los restaurantes fue muy frustrante para la cantidad de gente que había, demasiada gente y tomaban la última mesa media hora antes de que cerraran!
Stayed 7 nights in Sep 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Sad face IconDisliked: Amenities
I have stayed here over six times, by myself and with family and friends. I love this hotel. The hotel is very clean and well taken care of. However, this time and I guess it has a lot to do with the current pandemic it was a little off. The food was not good at all and the rooms weren’t clean and full of flies and bugs. The entertainment was not good at all. There wasn’t much going on and the music was horrible. Other times everything was outstanding.
Stayed 8 nights in Sep 2020

5/5 Excellent

Stayed 6 nights in Sep 2020

5/5 Excellent

This was our 4th visit to the Occidental, with covid
Stayed 7 nights in Sep 2020

5/5 Excellent

The property has a beautiful setting from beach, mayan ruins, wildlife. They have amazing pools. Their restaurants serve delicious foods and have a good variety. They have
Stayed 8 nights in Aug 2020

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