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Occidental at Xcaret Destination - All Inclusive

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Hot stone massages, deep-tissue massages, Swedish massages
1 bedroom, premium bedding, down comforters, minibar
10 restaurants, breakfast, lunch, dinner served; international cuisine

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4.0 star property
8.2 out of 10 Very good
8.2/10 Very good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXcaret Eco Theme Park14 min walk
  • Popular LocationCenote Santa Cruz16 min walk
  • Popular LocationXplor Theme Park4 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)14 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Xplor Theme Park and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Take an opportunity to explore the area for water adventures such as swimming and other activities like golfing. Guests appreciate the property's quiet location.

What's nearby

  • Xcaret Eco Theme Park - 14 min walk
  • Cenote Santa Cruz - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Mahi Golf Course - 11 min drive
  • Playacar Golf Club - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 58 min drive


  • Blue Moon Beach Bar Sandos Select Club - 9 min drive
  • Cafeteca - 7 min drive
  • El Mercado de San Juan - 7 min drive
  • Festival Grand Buffet - 9 min drive
  • Cayuco - 7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

4-star all-inclusive property refurbished in 2016 and located near Xcaret Eco Theme Park
Located close to Xplor Theme Park and Playacar Golf Club, Occidental at Xcaret Destination - All Inclusive provides free full breakfast, a nightclub, and a swim-up bar. With a white sand beach, a beach bar, and beach massages, this property is the perfect place to soak up some sun. Treat yourself to a sports massage or other spa services. Be sure to enjoy a meal at any of the 10 onsite restaurants, which feature international cuisine and garden views. Enjoy the gym, as well as activities like snorkeling, volleyball, and ecotours. Stay connected with free WiFi in public areas, and guests can find other amenities such as a poolside bar and a free grocery shopping service.
Other perks at this property include:
  • 7 outdoor pools and a children's pool, with sun loungers and a swim-up bar
  • Free self parking
  • 2 outdoor tennis courts, an elevator, and evening entertainment
  • A banquet hall, a ballroom, and tour/ticket assistance
  • Guest reviews say good things about the family-friendly amenities, breakfast, and quiet location
Room features
All 765 rooms feature comforts such as premium bedding and air conditioning, as well as perks like safes and minibars. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with showers and free toiletries
  • 37-inch LED TVs with cable channels
  • Wardrobes/closets, balconies, and eco-friendly cleaning products

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf




Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances


English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities


  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • 10 bars/lounges
  • 10 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • La Hacienda
  • Le buffet
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Gym
  • Music library
  • Nightclub
  • Sauna
  • Shopping mall
  • Snorkeling
  • Table tennis

Family friendly

  • 7 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free crib
  • Laundry facilities
  • Snack bar/deli


  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center


  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace


  • Deep-tissue massages
  • Hot stone massages
  • Sports massages
  • Swedish massages
  • Treatment room


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room accessibility available in select rooms
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk


  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - December 2016

Room amenities


  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Towels


  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Balcony


  • Access via exterior corridors
  • Air conditioning
  • Biodegradable cleaning products available
  • Ceiling fan
  • Composting
  • Desk
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Similar properties



Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.72 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of May 30, 2023, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on Jun 8, 2023 start from CA $636.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental at Xcaret Destination - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Occidental at Xcaret Destination - All Inclusive?

Self parking is free at this property.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Occidental at Xcaret Destination - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Occidental at Xcaret Destination - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include mini golf, tennis, volleyball, and more.

Where is Occidental at Xcaret Destination - All Inclusive located?

Nestled on the beach, this Playa del Carmen property is within 1 mi (2 km) of Xcaret Eco Theme Park and Xplor Theme Park. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 mi (10 km).



Very good

Rating 10 - Excellent. 1265 out of 2407 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 551 out of 2407 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 289 out of 2407 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 155 out of 2407 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 147 out of 2407 reviews" "
" "2 - Terrible 6%




Staff & service




Property conditions & facilities




2/10 Terrible


My room was hot and humid, The curtains were messed up and wouldn’t close all the way, the tv did not work, I was being harassed by an American Caucasian Hispanic women and an American black women, I complimented the server and told her I never get such good service from a server back home in America as I have here, the two American women heard my comment and continued to insult me with racial insults, I asked for a staff to have security make them leave me alone, security did nothing to help me, so I flipped out on the two Americans who continuously harassed me while I ate alone at my table, after I got up and went to my room, the door frame is so cheap and weak, I used my key and opened the door and the edge of the door frame broke because the locking mechanism didn’t completely unlock and The door frame was weak , it caused mild damage , then security came to my room, and forced me to leave, took me to the airport charging me 65USD for the ride, they said they will have me arrested for the damage to the door which I payed for the next day if I didn’t leave now, so I went to the airport and got me a different room next to the airport which I got a plane ticket and came back to the USA asap. I also was harassed by a membership salesman, they told me they were not going to try and sell me anything, they just wanted to take me on a 90 minute tour to show me the parts of the resort I’m not allowed to go due to the type of room I bought through Expedia, there much more than this
Stayed 4 nights in May 2023

2/10 Terrible


Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I'm going to start with the conditions of the property in general. urgently needs a capital repair, the rooms and pools are deteriorated. Restaurants and service: very bad, the first night at the buffet the theme was Mexican food and it was the worst Mexican food I have ever eaten in my life. The service very bad, if you ask for water to some waiter who passed near your table answered you to ask the waiter who attended your table which was missing. You arrived for breakfast they took you to your table, you go to get your food and when you returned there was still no waiter so the water did not exist. If you arrive for breakfast, lunch or dinner 30 minutes before closing time, more bad service, and the food ending, if you wanted to make your own tacos had finished the onion with cilantro and they did not put more. To finish with the buffet service. something good the boy who made the eggs in the morning is the best, the girl at the door very good, very professional, the supervisor we met the day before we left very professional too, to which we gave our impressions of the treatment and bad service of the waiters. Meat restaurant and the Japanese very good a little more professional waiters. The beach very good, the concierge staff of our building very good and the girls from Expedia very attentive and professional
Stayed 7 nights in May 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time at this property. We absolutely love it!!
Stayed 6 nights in May 2023

8/10 Good


Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a great hotel, hospitality and excellent employees, good rooms options, like so much the wild life at the place! Recommended!
Stayed 4 nights in May 2023

8/10 Good


Travelled with partner, Travelled with group