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Occidental at Xcaret Destination - All Inclusive

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Exterior
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
7 outdoor pools, sun loungers

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationCenote Santa Cruz16 min walk
  • Popular LocationXplor Theme Park4 min drive
  • Popular LocationXcaret Eco Theme Park5 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)10 min drive

Room options

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Las Americas and Quinta Avenida. Traveling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park. Take an opportunity to explore the area for water adventures such as swimming and other activities like golfing. Guests appreciate the property's quiet location.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Cenote Santa Cruz - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Xcaret Eco Theme Park - 5 min drive
  • Mahi Golf Course - 16 min drive
  • Playacar Golf Club - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 58 min drive

Restaurants

  • Perché no - 8 min drive
  • El Gran Taco - 8 min drive
  • Hot Casual Food - 9 min drive
  • El Hongo - 9 min drive
  • Nativo - 9 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

4-star all-inclusive property refurbished in 2016 and located near Xcaret Eco Theme Park
Located close to Xplor Theme Park and Playacar Golf Club, Occidental at Xcaret Destination - All Inclusive provides free full breakfast, a nightclub, and a swim-up bar. With a white sand beach, a beach bar, and beach massages, this property is the perfect place to soak up some sun. Treat yourself to a deep-tissue massage or other spa services. Be sure to enjoy a meal at any of the 10 onsite restaurants, which feature international cuisine and garden views. Enjoy the gym, as well as activities like ecotours, beach volleyball, and snorkeling. Stay connected with free WiFi in public areas, and guests can find other amenities such as a poolside bar and a free grocery shopping service.
Other perks at this property include:
  • 7 outdoor pools and a children's pool, with sun loungers and a swim-up bar
  • Free self parking
  • 2 outdoor tennis courts, wedding services, and multilingual staff
  • A gift shop, luggage storage, and a banquet hall
  • Guest reviews say good things about the family-friendly amenities, quiet location, and helpful staff
Room features
All 765 rooms feature comforts such as premium bedding and air conditioning, as well as perks like safes and minibars. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with showers and free toiletries
  • 37-inch LED TVs with cable channels
  • Wardrobes/closets, balconies, and eco-friendly cleaning products

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • 10 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Le buffet
  • Steak House
  • Los Olivos
  • La Hacienda
  • D Oriental

Things to do

  • 7 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling
  • Spa services
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 7 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms - 2

Outdoors

  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Music library
  • Renovated entire property - December 2016

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Family-friendly
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Guest rating 4+
Guest rating 4+
All-inclusive resort
All-inclusive resort
Parking included
Parking included
4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.80 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on Mar 6, 2023 start from CA $475.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental at Xcaret Destination - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Occidental at Xcaret Destination - All Inclusive?

Self parking is free at this property.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Occidental at Xcaret Destination - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Occidental at Xcaret Destination - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include mini golf, tennis, volleyball, and more.

Where is Occidental at Xcaret Destination - All Inclusive located?

This Playa del Carmen property is on the beach, 0.1 mi (0.1 km) from Xcaret Eco Theme Park, and within 6 mi (10 km) of Xplor Theme Park and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 6 mi (10 km).

Occidental at Xcaret Destination - All Inclusive Reviews

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1189 out of 2315 reviews" "
" "10 - Excellent 51%
Rating 8 - Good. 555 out of 2315 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 280 out of 2315 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 155 out of 2315 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 136 out of 2315 reviews" "
" "2 - Terrible 6%

9.0/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing rooms. Lovely tropical grounds. Tiny, overcrowded beach area
Stayed 5 nights in Jan 2023

6/10 Okay

Diamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tenías que caminar para todo porque carrito que te lleve no había. La comida era siempre la misma. De ahí todo bonito porque estabas en medio de la selva .
Stayed 4 nights in Jan 2023

8/10 Good

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I stayed for 5 days 4 nights and had a great time, the staff are friendly, and the shows are great. The bufet food was okay. I disliked having to reserve each day early in the morning and the fact that I only got two coupons for reservations. The coupons are given depending on the number of nights you stay, so I only got 2 since I stayed 4 nights. The rooms were nice, I reserved two rooms and each had a smart TV and a small fridge with refreshments. Another negative was that the rooms did not have hot water. The AC worked good in both rooms. The pools are big and they have alot of them, the walks are not bad and you can see several animals like monkeys, iguanas and even deers. The beach is not all that, I noticed water draining from the facility into the private beach, so I preferred to use the pools. I hope they fix this issue soon! Other than the things I mentioned, Occidental seems good with room for improvement.

8/10 Good

Jade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the resort was excellent except the food. The buffet was not up to par and we didn’t eat much and we didn’t like having to make reservations for all the restaurants. But everything else was great
Stayed 5 nights in Jan 2023

10/10 Excellent

Sara Marie, Sioux Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! The resort is absolutely beautiful! So well kept and clean. Staff is so friendly and the restaurants have great food.
Stayed 4 nights in Jan 2023

10/10 Excellent

FLORIDALMA, RIVERVIEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing, one week well spend here with delicious food and friendly workers. Great activities and shows at the theater every night. So much to enjoy and see
Stayed 7 nights in Jan 2023

4/10 Poor

Ruby

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
There was no hot water in our shower. The hotel staff did not bother to inform us this was a facility wide issue when we checked in. We complained to front desk three times and they simply shrugged their shoulders. Besides the lack of hot water, everyone and everything was great. Ask for Ahito De La O if you’re dining in the buffet. He did everything to make our stay a fantastic experience!
Stayed 3 nights in Jan 2023

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Lots of trees and animals around
Stayed 5 nights in Jan 2023

10/10 Excellent

Clarence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fantastic, housekeeping was perfect. The only thing that was not enjoyable was having to wait in line at 7am for dinner reservations every morning. Beach was wonderful and service there was great!
Stayed 6 nights in Jan 2023

2/10 Terrible

Jonathan

Travelled with family and small children
Disliked: Staff & service, amenities
The worst ownership / management. Very bad food as well. It is obvious they take their customers for granted. You're stuck there and it's too bad. If anything goes wrong, good luck.
Stayed 10 nights in Jan 2023

General hotel information

Hotel location
Playa del Carmen
Star rating
4 star property
Nearest airport
Playa Del Carmen, Quintana Roo (PCM)
Nearby landmarks
Xcaret Eco Theme Park, Grand Coral Golf Riviera Maya, Tres Rios Ecopark