- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful & everyone was so nice & helpful if needed!
Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Dolphinaris and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including golfing. Our guests appreciate the resort's quiet location.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Loved the Eco-environment. The animals were such a treat to see everyday. 99% of the staff was more than accommodating and amazing to deal with..really lovely people with consistently great attitude!! Had some amazing parks nearby that I recommend to break up beach days if you like activity or kids. We had a pretty big spider in our room that we came across twice..we asked staff to clean room to hopefully get rid of it and they never did. The string on the wrist band was very long and I saw many times that guests were dragging this string in the food at the buffet. Check-in staff told us not to cut it or we could lose it and it would cost $50 to replace. It could be cut/singed to shorten - sanitary issue for sure. During the beginning of the Co-Vid issue, staff should've been wearing gloves and dishing food at the stations as I can't imagine how many hands were touching the spoons. The specialty restaurants on site offer awesome staff with mediocre cuisine. Overall I thought this resort was a nice get away but I probably wouldn't stay there longer than 10 day max-visiting the parks nearby is key if you want to do more than lounge.