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Overview of Occidental at Xcaret Destination - All Inclusive

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Guest reviews

4.1 / 5Very Good
3,403 reviews
Guests rated this property 4.4/5 for cleanliness.

Amenities

  • Pool
  • Breakfast included
  • Free parking
  • All-inclusive

Map

What's nearby

Popular LocationXplor Theme Park16 min walk
Popular LocationXcaret Eco Theme Park10 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
Popular LocationPlayacar Golf Club17 min drive

Choose dates to view prices

  • Royal Level Luxury Room

    Room amenities

    • 429 sq ft
    • Sleeps 4
    More details
  • Royal Level Luxury Room 1AD

    Room amenities

    • 431 sq ft
    • Sleeps 1
    More details
  • Deluxe Room Concierge

    3.8/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    More details
  • Deluxe Room Concierge 1AD

    Room amenities

    • 344 sq ft
    • Sleeps 1
    More details
  • Junior Suite

    4.4/5 guest room rating

    Room amenities

    • 502 sq ft
    • Sleeps 3
    More details
  • Junior Suite 1AD

    Room amenities

    • 506 sq ft
    • Sleeps 1
    More details
  • Deluxe Room

    4/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    More details
  • Deluxe Room 1AD

    Room amenities

    • 344 sq ft
    • Sleeps 1
    More details
  • Royal Level Suite

    Room amenities

    • 1076 sq ft
    • Sleeps 4
    More details
  • Royal Level Suite 1AD

    Room amenities

    • 1076 sq ft
    • Sleeps 1
    More details
  • Deluxe Room Unlimited XCARET Entrance and Xperience

    Room amenities

    • 341 sq ft
    • Sleeps 4
    More details
  • Deluxe Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 344 sq ft
    • Sleeps 1
    More details
  • Junior Suite Unlimited XCARET Xperience

    Room amenities

    • 502 sq ft
    • Sleeps 3
    More details
  • Junior Suite 1AD Unlimited XCARET Xperience

    Room amenities

    • 506 sq ft
    • Sleeps 1
    More details
  • Royal Level Luxury Room Unlimited XCARET Xperience

    Room amenities

    • 429 sq ft
    • Sleeps 4
    More details
  • Royal Level Luxury Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 431 sq ft
    • Sleeps 1
    More details
  • Royal Level Suite Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 1076 sq ft
    • Sleeps 1
    More details
  • Royal Level Suite Unlimited XCARET Xperience

    4.5/5 guest room rating

    Room amenities

    • 1077 sq ft
    • Sleeps 4
    More details

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Dolphinaris and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including golfing. Our guests appreciate the resort's quiet location.

Map
Popular Location

What's nearby

  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 10 min drive
  • Yucatek Divers - 16 min drive
  • Playacar Golf Club - 17 min drive
  • Playa del Carmen Maritime Terminal - 21 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • Le buffet — 1 min walk
  • Sonora Grill — 1 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Occidental at Xcaret Destination - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 11 restaurants. All 765 rooms offer WiFi, room service (during limited hours) and LED TVs with cable channels. Premium bedding, coffee/tea makers and free bottled water are among the other amenities available to guests.
Occidental at Xcaret Destination - All Inclusive offers 765 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.
In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Kids' club

Supervised activities for children ages 12 years old and younger

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances

Property amenities

Internet

Available in all rooms: WiFi (USD 15 per day)
Available in some public areas: WiFi (USD 15 per day)
WiFi in public areas has a 1-device limit

Parking and public transport

Free uncovered self parking

Food and drink

Free full breakfast available daily 7:00 AM–11:00 AM
All buffet and à la carte meals, snacks and beverages included
11 restaurants and 1 coffee shop/cafe
10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
Room service available

Things to do

5 outdoor pools
2 outdoor tennis courts
Beach volleyball
Billiards/pool table
Children's pool
Ecotours
Evening entertainment
Fitness centre
Table football
Full-service spa
Nightclub
Playground
Shopping centre
Snorkelling
Table tennis
Tennis
Volleyball

Family friendly

5 outdoor pools
Children's games
Children's pool
Dry-cleaning service
Free children's club
Free cots/infant beds
Playground
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Free food shopping service
Hair salon
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English
French
Spanish

Business services

2 meeting rooms
Business centre

Outdoors

Beachfront location
Garden
Pool sunloungers
Terrace

Spa

Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - swedish
Massage/treatment rooms
Sauna
Spa open daily
Treatment room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

More

Beach towels
Couples dining
Designated smoking areas
Music library

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Ceiling fan
Free cots/infant beds
Linens
Premium bedding

Bathroom

Free toiletries
Hairdryer
Shower
Towels

Entertainment

37-inch LED TV
TV channels

Food and drink

Coffee/tea maker
Free bottled water

More

Composting
Desk
Eco-friendly cleaning products provided
Iron/ironing board
LED light bulbs
Phone
Recycling
Safe

Policies

Check-in

Check-in between 3:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Property payment types

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per day (1-device limit, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 21 years old.
  • This property uses a grey water recycling system.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
  • For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Grand Xcaret
Occidental Grand
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Guest reviews

4.1
Very Good
5 - Excellent
1,522
4 - Good
1,087
3 - Okay
455
2 - Mediocre
193
1 - Poor
146
4.4
Cleanliness
4.2
Service and Staff
4.2
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was so beautiful & everyone was so nice & helpful if needed!

Stayed 6 nights in May 2018

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

I had an incident, My husband witnessed that one of the bartenders was in the bathroom and when he came out he did not wash his hands. I brought up to his supervisor. The supervisor just ignored my concern.

Stayed 14 nights in Feb 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 9 nights in Mar 2020

    2/5

      This traveller didn’t leave comments with their review
      Stayed 8 nights in Mar 2020

      4/5 Good

      • Liked: Staff & service, amenities, property conditions & facilities

      Loved the Eco-environment. The animals were such a treat to see everyday. 99% of the staff was more than accommodating and amazing to deal with..really lovely people with consistently great attitude!! Had some amazing parks nearby that I recommend to break up beach days if you like activity or kids. We had a pretty big spider in our room that we came across twice..we asked staff to clean room to hopefully get rid of it and they never did. The string on the wrist band was very long and I saw many times that guests were dragging this string in the food at the buffet. Check-in staff told us not to cut it or we could lose it and it would cost $50 to replace. It could be cut/singed to shorten - sanitary issue for sure. During the beginning of the Co-Vid issue, staff should've been wearing gloves and dishing food at the stations as I can't imagine how many hands were touching the spoons. The specialty restaurants on site offer awesome staff with mediocre cuisine. Overall I thought this resort was a nice get away but I probably wouldn't stay there longer than 10 day max-visiting the parks nearby is key if you want to do more than lounge.

      Stayed 10 nights in Mar 2020