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Reviews of Holiday Inn Express & Suites Toronto Airport West, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Toronto Airport West, an IHG Hotel
5599 Ambler Dr, Mississauga, ON

Reviews

7.6

Good

Rating 10 - Excellent. 669 out of 1743 reviews" "
Rating 8 - Good. 470 out of 1743 reviews" "
Rating 6 - Okay. 278 out of 1743 reviews" "
Rating 4 - Poor. 174 out of 1743 reviews" "
Rating 2 - Terrible. 152 out of 1743 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maxine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of the best hotels we have ever stayed at, 10 mins from the airport, our room was excellent, very clean and the staff went above and beyond to make sure our stay was comfortable and enjoyable! We would get the shuttle everyday to the airport and then get the train to the city, which was all explained so throughly and we felt so comfortable doing this after the help from the wonderful staff. We stayed for 5 nights and I would highly recommended this hotel! Rosa on the front desk was just the best, she helped us out in every way possible. Thanks for making our stay one of the best experiences ever! We will definitely be back!
Stayed 5 nights in May 2024
Response from Preet on May 25, 2024
Hi Maxine,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary breakfast and great selection of food
Stayed 1 night in May 2024
Response from Preet on May 25, 2024
Hi Linda,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the peaceful area it was in, loved the pool and hot tub. Also had a really nice comfortable bed with nice pillows
Stayed 1 night in May 2024
Response from Preet on May 24, 2024
Hi Ryan,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

2/10 Terrible

James W

Travelled with partner
Arrived in Toronto on Saturday night after a long day flying from Lisbon to London and then on to Toronto. Air Canada changed our itinerary early Saturday morning from a connection back from Montreal to St. John's to an overnight in Toronto. We enjoyed our stay at Lisbon Holiday Inn Express so we decided to book in Toronto. Hit the wrong button for Tuesday reservation instead of Saturday. Tried to cancel but wasn't permitted on the Expedia site. Paid full amount for nothing. Thanks for nothing!
Stayed 1 night in May 2024
Response from Preet on May 22, 2024
Dear James W,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Ghaffar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very friendly staff and clean
Stayed 1 night in May 2024
Response from Preet on May 22, 2024
Hi Ghaffar,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean property. Just what I needed when flying in.
Stayed 1 night in Mar 2024
Response from Preet on May 20, 2024
Hi WILLIAM,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Tina marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in May 2024
Response from Preet on May 20, 2024
Hi Tina,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I left my passport wallet at the property and they have done everything they can to help get it back to me. Also provided us with a bigger bed at no additional cost.
Stayed 1 night in May 2024
Response from Preet on May 16, 2024
Hi Bill,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Aftab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Helping staff. BF was good.
Stayed 5 nights in May 2024
Response from Preet on May 16, 2024
Hi Aftab,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Janet

Liked: Staff & service
Stayed 1 night in May 2024
Response from Preet on May 16, 2024
Hi Janet,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

GLAISTER

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was cool i like it,i will be going back
Stayed 2 nights in May 2024
Response from Preet on May 15, 2024
Hi GLAISTER,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
I as worried about hearing the airplanes as the hotel was close to the airport. It was a surprise that inside the hotel was pretty quiet.
Stayed 1 night in May 2024
Response from Preet on May 15, 2024
Hi Veronica I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

4/10 Poor

Kaleb

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I won't be staying here again. Until we checked out people were unfriendly, unprofessional (sleeping on the job), and it's not the best neighborhood.
Stayed 1 night in May 2024
Response from Preet on May 15, 2024
Dear Kaleb,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Preet on May 16, 2024
Hi Nicole,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Shanell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and friendly staff
Stayed 2 nights in May 2024
Response from Preet on May 16, 2024
Hi Shanell,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

2/10 Terrible

Suraj

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Preet on May 8, 2024
Dear Suraj,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Preet on May 8, 2024
Hi Melanie,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Scott, Torbay

Travelled with family
Liked: Cleanliness, staff & service
Stay was fine, the breakfast was good, shuttle was efficient. Room was not bad for a lay over but carpet smelled. Besides that good for the price.
Stayed 1 night in May 2024
Response from Preet on May 8, 2024
Hi Scott,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

4/10 Poor

Saeed

Travelled with family and small children
Disliked: Cleanliness, staff & service
I stayed at this hotel over the weekend and rented two rooms for two nights. The breakfast was satisfactory, and the parking facilities were excellent. However, I encountered several issues during my stay. My rooms were not cleaned, and fresh towels were not provided for two days. Additionally, the pool was exceedingly cold, which can be concerning for families with young children. Furthermore, the coffee maker in the room was non-functional, and the internet connection was very slow.
Stayed 2 nights in May 2024
Response from Preet on May 5, 2024
Dear Saeed,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

6/10 Okay

Camille, Moreno Valley

Travelled with family
Rooms were very small. Breakfast was great
Stayed 1 night in May 2024
Response from Preet on May 5, 2024
Hi Camille,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Andrew, Edmonton

Liked: Amenities
Disliked: Property conditions & facilities
Airport shuttle is handy, however being close to the airport it's pretty much non stop planes right overhead so it's quite loud. Property is showing it's age and needs a face lift - carpets in the hallway are stained, the roof had leaked in my room and it was patched up with caulking, someone had done a horrible patch job on the bathroom door. Transit service to this hotel is only peak hours if you are off peak it's almost a 1 KM walk to the bus stop. There are a couple of restaurants in walking distance, but if you want any kind of variety be prepared to have to drive or order in Skip or Uber.
Stayed 4 nights in Apr 2024
Response from Preet on May 5, 2024
Dear Andrew,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

John, White Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great airport shuttle(we got hot chocolate chip cookies!). Our room had been updated and was quite modern, also very quiet and comfortable bed and pillows. Walked a couple of blocks over to eat at Montana's steakhouse. They do have free cooked breakfast. Only complaint was the carpet in our room was shabby looking but clean.
Stayed 1 night in Apr 2024
Response from Preet on May 3, 2024
Hi John,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

4/10 Poor

Peace

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The transportation process needs to be a bit more clear. We had to wait about 45mins with a lot of back and forths. We bathroom door keeps on falling off and some other things with staff on my credit card was not handled with car. Rooms are very clean though, beautiful location and breakfast is included.
Stayed 1 night in May 2024
Response from Preet on May 3, 2024
Dear Peace,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Preet on May 8, 2024
Dear JenniferI hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

8/10 Good

Sowaboma

Travelled with family
Ok place to stay for any reason
Stayed 4 nights in Apr 2024
Response from Preet on May 1, 2024
Hi Sowaboma,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in Apr 2024
Response from preet on May 1, 2024
Hi Jason,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

ADEGBOYEGA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good and clean
Stayed 3 nights in Apr 2024
Response from Preet on May 1, 2024
Hi ADEGBOYEGA,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and green
Stayed 2 nights in Apr 2024
Response from Preet on May 1, 2024
Hi Gary,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Clarice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on Apr 27, 2024
Hi Clarice,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was affable. The rooms were immaculate. The breakfast was amazing and I truly enjoyed going to the gym.
Stayed 3 nights in Apr 2024
Response from Preet on Apr 24, 2024
Hi Allan,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

2/10 Terrible

Joe

Business traveller
Disliked: Cleanliness, staff & service
Desk staff is not accomodating.
Stayed 1 night in Apr 2024
Response from Preet on Apr 24, 2024
Dear Joe,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Preet on Apr 24, 2024
Hi Ana,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast - went for 630am and food was cold
Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Dear Sarah,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport.
Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Hi Donna,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Nuran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Use this hotel all the time.
Stayed 3 nights in Apr 2024
Response from Preet on Apr 23, 2024
Hi Nuran,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected.
Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Hi Dave,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Shomari

Liked: Cleanliness, staff & service
Has an inside pool
Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Hi Shomari,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Jenn

Stayed 3 nights in Apr 2024

6/10 Okay

Saeid

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Preet on Apr 23, 2024
Dear Saeid,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

6/10 Okay

Milly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on Apr 23, 2024
Dear Milly,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

6/10 Okay

jeffrey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to business I deal with
Stayed 2 nights in Apr 2024
Response from Preet on Apr 20, 2024
Hi Jeffrey,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on Apr 20, 2024
Dear Thomas,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Safa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Preet on Apr 19, 2024
Hi Safa,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Kirk

Travelled with family
Liked: Amenities
Bit confusing for airport shuttle and room had some damage but overall good place to stay if going to airport
Stayed 1 night in Apr 2024

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on Apr 17, 2024
Hi Rahul,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing
Stayed 2 nights in Apr 2024
Response from Preet on Apr 17, 2024
Hi Steve,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Nuran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always use this hotel,conveniently located and safe , the plus is airport shuttle service.
Stayed 1 night in Apr 2024
Response from Preet on Apr 17, 2024
Hi Nuran,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Daren

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fast check in, clean, and the hotel is fine, generally speaking. Make sure your room has everything you need, and you should be fine. Waited for staff to send a towel up while my wife was in the shower ... waited for 10 minutes, and then after two phone calls ... only to have to go down and get it myself after being told twice it was on the way.
Stayed 1 night in Apr 2024
Response from Preet on Apr 14, 2024
Hi Daren,I hope this email finds you well. I am writing to sincerely apologize for any inconvenience you may have experienced during your recent stay at our hotel. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced.Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

6/10 Okay

Kelsey

Business traveller
Liked: Staff & service
Near an airport and an older hotel. Priced accordingly
Stayed 4 nights in Apr 2024
Response from Preet on Apr 13, 2024
Hi Kelsey,I hope this email finds you well. I am writing to sincerely apologize for any inconvenience you may have experienced during your recent stay at our hotel. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced.Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on Apr 13, 2024
Dear Cameron,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards,Preetaman Singh