Dear Chase, Thank you for review. We value all guest opinions and would appreciate hearing more about your experience to better understand the issues you encountered during your visit. Please feel free to reach out to us directly with any specific details or concerns you would like to share. Your input is important to us, and we strive to continually improve our services based on guest feedback. We hope to have the opportunity to address your concerns and welcome you back for a more positive experience in the future.

Dear Filiberto, Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you enjoyed your overall stay. Regarding the late check-out, we do offer this service at an additional charge per hour. This policy helps us accommodate varying guest needs while ensuring the smooth operation of our hotel. We appreciate your understanding and look forward to your next visit.

Dear Alayna, Thank you for your kind review. We look forward to your next visit!

Dear Taisha, We sincerely apologize for the experience you described, and we are truly disappointed to hear about the issues you encountered during your stay. This is certainly not the standard of service and quality we strive to provide our guests.Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure immediate improvements are made. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short on multiple levels.We understand your frustration and hope to have the opportunity to make things right if you consider giving us another chance in the future.

Dear Kaylin, Thank you for your kind review!

Dear Mai, Thank you for your kind review. We are glad to learn that you found our location to be convenient and that you enjoyed our rooftop pool and hot tub. We appreciate your feedback regarding the elevator and sun loungers. Rest assured we will use your comments to make the necessary improvements.

Dear Elan, Thank you for your wonderful review! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another fantastic experience!Cordially, Management TeamThe Fives Downtown Hotel and Residences, Curio Collection by Hilton

Dear Christian, Thank you for your amazing review! We look forward to your next visit!

Dear Mandeep, Thank you for your kind review. We look forward to your next visit!

Dear Ryan, Thank you for sharing your feedback with us. We apologize for any lapses in service that you experienced during your stay. We take your comments seriously and will address them with our team to ensure we provide the attentive service our guests expect and deserve. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.

Dear Fred, We apologize for any inconvenience or disappointment caused. We understand the importance of providing value for our guests and will take your feedback into consideration as we strive to improve our offerings. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

Dear Donna,Thank you so much for your review of your recent stay at The Fives Downtown. We're thrilled to hear that your experience exceeded your expectations and that Otavio and Renzo played a pivotal role in ensuring your stay was perfect from start to finish.It's wonderful to know that you found our staff warm, welcoming, and efficient and that you enjoyed the amenities and views from our rooms and rooftop. We truly appreciate your kind words and look forward to welcoming you back for another stay in the future.

Chère NathalieNous vous remercions sincèrement d'avoir pris le temps de partager votre expérience. Nous sommes ravies d'apprendre que notre personnel a contribué à rendre votre séjour agréable, que votre chambre était propre et que vous avez apprécié la vue depuis le toit ainsi que nos installations.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.

Dear James, Thank you for sharing your experience with us. We are delighted to hear that you found our hotel good and that our staff addressed your concerns promptly. It's wonderful to know that you enjoyed the room and the rooftop pool overlooking the ocean.We genuinely apologize for the inconvenience caused by the nearby bar's live music, and we understand how it may have affected your stay. We appreciate your feedback, and we will look into ways to address this concern to enhance the overall experience for our guests.We hope to welcome you back for another pleasant stay in the future.

Dear Graham, Thank you for your amazing evaluation. We look forward to your next visit!

Dear Robert, Thank you for sharing your feedback with us. Your input is invaluable, and we will address this issue promptly to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

Dear Theodore, Thank you for your positive review! We're pleased to hear that you found our hotel to your likind, with a spacious and clean room. We appreciate your comments on our breakfast, excellent service, and the enjoyable rooftop pool area. It's great to know our convenient location near the beach left a positive impression. We look forward to welcoming you back for another stay!

Dear James, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced with our breakfast. Your feedback is important to us, and we will address the issue promptly to enhance the overall dining experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

Dear Nicole, Thank you for your amazing rating. We look forward to the honour of hosting you again!

Dear Neelam, Thank you for taking the time to share your feedback. We're pleased to hear you found our property clean with friendly staff. We appreciate your suggestion regarding English-speaking employees and apologize for any inconvenience caused by the broken elevator during your stay. Your insights are invaluable, and we will use them to improve our services. If your travels bring you back to The Fives Downtown, we hope to provide a more impressive experience.

Dear Rachel, Thank you so much for your review! We are thrilled to hear that you enjoyed the rooftop pool, comfortable room, and the cleaning service. We truly appreciate your kind words about our helpful and friendly housekeeper. It's wonderful to know that our amenities, including the coffee shop and pharmacy, added to the convenience of your stay. We look forward to welcoming you back on your next visit!

Dear Katherine, Thank you for your kind evaluation. We look forward to the honor of hosting you again!

Dear Chris, We sincerely apologize for the inconvenience you experienced during your late checkout. This situation falls short of our usual standards, and we appreciate your understanding. We will review our communication processes to prevent such occurrences in the future. Thank you for bringing this to our attention.

Dear Erik, Thank you for sharing your detailed feedback with us. We're delighted to hear you enjoyed our location and proximity to the ferry.We appreciate your insights regarding the whirlpool tub, room condition, and sliding doors. Your comments are valuable as we continually work towards enhancing our guests' experiences.We apologize for the issues with the window, shower door, and the quality of the drinks. Rest assured, we'll address these concerns promptly to improve the overall quality of your stay.We hope to have the opportunity to welcome you back and provide a more satisfying experience.Best regards,

Dear Eddie, Thank you for your amazing review. We look forward to your next visit!

Dear Luciano, Thank you for your kind rating! We look forward to your next visit.

Gracias por evaluarnos.

Dear Manuel, Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our location convenient, close to the beach, great restaurants, and the vibrant 5th Ave. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.

Dear Sunghwan, Thank you for sharing your experience with us, and we apologize for the inconvenience caused during your stay. We regret that the noise from the bar disrupted your comfort. Please know that we take your feedback seriously, and we will work towards addressing the noise concerns to ensure a more peaceful environment for our guests. We appreciate your loyalty as a Hilton Honors member and sincerely hope you reconsider giving us another opportunity to exceed your expectations in the future.

Dear Ming, Thank you for taking the time to share your feedback with us. We appreciate your kind words about your overall experience at our hotel. We sincerely apologize for the inconvenience you faced with the hot water issue in one of our rooms and the elevator during your stay. Please be assured that we have addressed these concerns with our maintenance team to ensure such incidents are promptly resolved in the future. We value your input and hope to welcome you back for an improved experience.

Thank you for your evaluation!

Thank you for your amazing review!

Thank you for your kind review. We look forward to your next visit!

Thank you for your review!

Dear Courtney, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff, great location, and cleanliness. We sincerely apologize for the oversight in not providing information about breakfast, dining room hours, and pool hours upon check-in. Your comments are invaluable, and we will use them to improve our communication processes to ensure a more seamless experience for our guests.We're grateful for your understanding and hope to welcome you back for an even more enjoyable stay.

Dear Shelagh, Thank you for taking the time to share your feedback with us. We're grateful for your loyalty and appreciate your honesty. We apologize for any inconvenience caused. Your input is valuable, and we will address these issues to enhance the overall quality of our accommodations. We're pleased to hear that you felt safe during your stay and experienced friendly service from our staff.

Dear Dominick, Thank you for your kind words about our incredible staff and vibrant atmosphere. We're delighted to hear that you enjoyed the positive vibe. However, we sincerely apologize for any inconvenience caused by the noise. Guest comfort is our priority, and we appreciate your feedback, which helps us identify areas for improvement. We will address this concern to ensure a more restful experience for our guests in the future.

Dear Me, Thank you for your delightful review! We're thrilled to hear that you found our property beautiful, clean, and well-located. It's wonderful to know that our staff made your stay enjoyable, and that you enjoyed the rooftop pool and bar. We look forward to welcoming you back for another wonderful stay.

Thank you Jacki , we appreciate your rating and review , we are very happy to know that your experience with us not only met but exceeded expectations. we look forward to your next visit!

Thank you for rating us!

Thank you for rating us!

Thank you for your review!

Thank you for your kind review!

Estimado David, Gracias por tomarse el tiempo en compartirnos sus comentarios. Lamentamos mucho las inconsistencias encontradas. Tenga por seguro que sus comentarios serán discutidos para mejorar los aspectos mencionados.

Dear Nuno, Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay, including the lapses in room cleaning and the encounters with our reception staff. We take your comments seriously and will use them to enhance our services. We appreciate your patience and hope to have the opportunity to make your future stays more comfortable and enjoyable.

Dear David, Thank you for sharing your experience, and we're truly sorry for the inconveniences you faced during your check-in. This is certainly not the level of service we aim to provide, and we deeply apologize for the room not being ready as promised and for the room type discrepancy.We understand the importance of receiving the room you booked, and we're disappointed that we fell short in this aspect. Your frustration with the situation is completely valid, and we appreciate your patience.We take your feedback seriously, and we'll use it to improve our processes and ensure such issues are addressed more effectively in the future. Please know that your experience does not reflect our usual standards, and we're committed to making sure all our guests have a comfortable and enjoyable stay.We hope that despite this initial setback, you were still able to enjoy some aspects of your time at our hotel. If there's anything more you'd like to share or if you have any specific concerns, please feel free to reach out.Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a much more positive experience on your next visit.

Dear Nareesa, We truly appreciate the time taken to share with us your excellent rating. We look forward to the honor of hosting you again!

Dear Jose Ramiro, Thank you for taking the time to share your feedback with us. We are pleased to hear that despite the initial room issue, our hotel staff went above and beyond to rectify the mistake promptly and efficiently. We are grateful for your understanding, and it's wonderful to know that you appreciated the effort made by our team.We look forward to welcoming you back to The Fives Downtown on your next visit. It would be our pleasure to ensure you have an exceptional experience with us.Thank you once again for choosing The Fives Downtown, and we can't wait to have you as our valued guest again soon.

Dear Jordan, Thank you for sharing your positive experience with us!We are delighted to hear that you found our staff to be helpful and that you enjoyed the great location of our hotel. It is always our aim to provide attentive and friendly service to ensure our guests have a comfortable and enjoyable stay.We are glad that you liked your room, and it's wonderful to know that you had a great time at our rooftop pool. Additionally, we take pride in offering a variety of dining options on our property to cater to different tastes and preferences.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.