Hospital de Tulum Tours and Activities

The staff at the front desk were amazing as far as being friendly and professional. But it stops there. I didn’t get the room I booked. I booked an upgraded room with a hot tub overlooking the ocean. But I got a tub with plastic around it surrounded by a brick wall with falling brick tiles. When I asked for the correct room, the staff informed me that they were all booked and offered another room but it was in a lower category and only had two smaller beds. This didn’t work for me and my husband who booked a romantic getaway. The manager refused to refund the additional $100 I paid for the upgraded room. We didn’t have any washcloths and the sheets were stained. We didn’t have a bedside table and the shower head was broken. The location was great and the beach was beautiful. The food and beverages were overpriced and terrible but the nearby restaurants were good. Definitely going back to Cancun but this hotel was a definite miss. If you are looking for a quick place to sleep or a drop in type of spot it’s okay.

Extraordinary hotel and apts. Loved the stone walk ways and lush jungle landscaping Clean, safe, comfortable. The staff made the difference between a great stay and an unforgettable stay. Photos are accurate. Good location. Wonderful resturant. I had the pleasure of staying in 2 different rooms with plunge pools and a 1 bdr apt with plunge pool. Wow. Huge pool, priviate sun deck big enough to hold a 10 person party. Beautifully decorated. Large 2nd terrace, full large kitchen. Front desk staff - professional, polite, helpfull to a solo older lady traveler. Johnny was most kind. I'd return.

Un lugar relajado. La atención del personal inmejorable. Hugo, a cargo del Staff es extraordinario. Puedes ver el fenómeno impresionante de la bioluminiscencia en la misma Playa del Hotel, es maravilloso. Definitivamente volvería.