The Waves Tulum

Photo gallery for The Waves Tulum

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3 outdoor pools
3 outdoor pools
3 outdoor pools

Overview of The Waves Tulum

VIP Access

The Waves Tulum

3.5 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, Tulum, QROO, 77780

Explore the area

  • AirportTulum, Quintana Roo (TUY)13 min drive
  • Popular LocationNopalitos Lagoon21 min drive
  • Popular LocationXcacel-Xcacelito Sanctuary25 min drive
  • Popular LocationSoliman Bay25 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area


The Waves Tulum is located in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.

What's nearby

  • Dos Aguas Park - 12 min walk
  • Cenote Calavera - 5 min drive
  • Nopalitos Lagoon - 21 min drive
  • Xcacel-Xcacelito Sanctuary - 25 min drive
  • Soliman Bay - 25 min drive


  • Curry by Po Thai - 7 min walk
  • Uno Japonese Noodles - 9 min walk
  • Hunab Ku - 9 min walk
  • El Tacoqueto - 11 min walk
  • Antojitos la Chiapaneca - 11 min walk

About this property

The Waves Tulum

3.5-star hotel near Tulum National Park
3 outdoor pools, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, spa services, and concierge services.
The Waves Tulum offers 98 air-conditioned accommodations with safes and irons/ironing boards. Accommodations at this 3.5-star hotel have kitchenettes.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

3 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, Swedish massages, body scrubs, and body treatments.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–11:00 AM: USD 15 for adults and USD 7 for children
  • 1 restaurant
  • 1 bar

Things to do

  • 3 outdoor pools
  • Spa services

Family friendly

  • 3 outdoor pools
  • Kitchenette
  • Snack bar/deli


  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance


  • Body scrubs
  • Body treatments
  • Massage - deep-tissue
  • Massage - Swedish


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets


  • Shower
  • Towels

Food and drink

  • Kitchenette


  • Iron/ironing board
  • Phone
  • Safe

See similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 15 for adults and USD 7 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as


Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 54 out of 79 reviews
5 - Excellent 68%
Rating 4 - Good. 17 out of 79 reviews
4 - Good 22%
Rating 3 - Okay. 6 out of 79 reviews
3 - Okay 8%
Rating 2 - Poor. 1 out of 79 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 79 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities



3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, amenities
We liked the spaciousness of the rooms. The staff was very friendly and helpful. They are still working on building the hotel, and therefore not everything is finished. Getting to the hotel was a little challenging, and the surrounding area is very much in poverty. It is difficult to appreciate your view when you are looking at extreme poverty conditions. The room is very clean; however, we booked the deluxe two bedroom suite, and the rooftop tub was not clean enough for us to enjoy.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved this hotel! The first shuttle had trouble finding I think due to construction but didn’t have issues with any of our other taxis finding the hotel during trip. The room was HUGE and clean - came with a beautiful deck with a mini pool that I wasn’t expecting a kitchen. The pool and surrounding area was great (Tulum jungle vibes) and we didn’t deal with any construction issues at all. The staff was great. The best part was the room service/restaurant food - was beyond my expectations everything was so fresh and reasonable priced! My favorite was the avocado toast for breakfast. Hotel isn’t walkable to anywhere need to take a taxi but that wasn’t an issue for this trip - just a heads up if you are looking for walkability! Highly recommend Waves Tulum!
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is patient, caring and always willing to help. This place is totally worth it. We even got upgraded to a penthouse and we loved it. Definitely would come back here. The property is still under construction but the workers are so silent and you barely see them or hear any noise. It’s an amazing place to be
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amber was very helpful!!!!
Stayed 4 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waves Tulum is probably the best place I’ve stayed for any vacation. The staff was great, location is great, it is still under construction which gets me even more excited to visit again since as it is right is is amazing, I know when is done it will be more amazing. Thank you for making my birthday trip so unforgettable.
Stayed 4 nights in May 2022