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The Waves Tulum

Photo gallery for The Waves Tulum

Aerial view
3 outdoor pools, sun loungers
3 outdoor pools, sun loungers
3 outdoor pools, sun loungers
Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Overview of The Waves Tulum

VIP Access

The Waves Tulum

4.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, Tulum, QROO, 77780

Explore the area

  • Popular LocationHospital de Tulum12 min walk
  • Popular LocationTemple of Doom12 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive
  • Popular LocationLas Palmas Public Beach15 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Tulum

Located in Tulum, The Waves Tulum is near the boardwalk. Tulum Beach and Tulum National Park reflect the area's natural beauty and area attractions include Xel-Há Park and LabnaHa Ecopark Adventures.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Hospital de Tulum - 12 min walk
  • Cenote Crystal - 5 min drive
  • Temple of Doom - 12 min drive
  • SFER IK - 13 min drive
  • Las Palmas Public Beach - 15 min drive

Restaurants

  • Burrito Amor - 11 min walk
  • La Barracuda - 12 min walk
  • Guacamole Club - 6 min walk
  • La Baguette - 11 min walk
  • El Sabor de las Cazuelas - 11 min walk

About this property

The Waves Tulum

Transformed 4-star hotel near the boardwalk, renovated in 2022
You can look forward to a swim-up bar, a poolside bar, and designer stores on site at The Waves Tulum. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a hot stone massage, aromatherapy, or a facial. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with sun loungers and a swim-up bar
  • Full breakfast (surcharge), concierge services, and bicycle parking
  • Tour/ticket assistance, a 24-hour front desk, and massage treatment rooms
  • An elevator
Room features
All 98 rooms offer comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and printers.
Extra conveniences in all rooms include:
  • Showers, hair dryers, and shampoo
  • 42-inch Smart TVs with streaming services and digital channels
  • Wardrobes/closets, reusable coffee/tea filters, and a personal chef

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–11:00 AM: USD 15 for adults and USD 7 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 3 outdoor pools
  • 2 spa tubs
  • Bike parking
  • Children's pool
  • Designer stores
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Pool toys
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool sun loungers

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Renovated entire property - October 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • Streaming services
  • 42-inch Smart TV

Food and drink

  • Blender
  • Coffee/tea filters (reusable)
  • Cookware/dishes/utensils
  • Toaster
  • Wet bar

More

  • Chef
  • Electrical adapters/chargers
  • Energy-saving features in guestrooms
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Local maps
  • Phone
  • Printer
  • Restaurant dining guide
  • Safe
  • Window screens

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses a grey water recycling system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Waves Tulum?

As of Mar 29, 2023, prices found for a 1-night stay for 2 adults at The Waves Tulum on Apr 25, 2023 start from CA $82.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Waves Tulum?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Waves Tulum?

Check-out is at noon.

Where is The Waves Tulum located?

Situated near the boardwalk, this spa hotel is 0.6 mi (1 km) from Dos Aguas Park and 2.9 mi (4.7 km) from Tulum Beach. Hospital de Tulum and Tulum National Park are also within 2 mi (3 km).

Can I cancel my reservation for free at The Waves Tulum and receive a full refund?

Yes, The Waves Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to The Waves Tulum cancellation policy on our site for more details about any exclusions or requirements.

The Waves Tulum Reviews

The Waves Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 135 out of 197 reviews" "
" "10 - Excellent 69%
Rating 8 - Good. 39 out of 197 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 15 out of 197 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 5 out of 197 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 3 out of 197 reviews" "
" "2 - Terrible 2%

9.2/10

Cleanliness

9.4/10

Staff & service

8.7/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer Sanchez

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 7 days on my solo trip to Tulum. I felt completely safe the entire stay! I do not have enough great things to say about the staff. Everyone was so so helpful and attentive. Transportation to and from the hotel was super easy. The hotel would call a taxi for me upon request at any time. They also had scooters and bikes available to rent. The breakfast every morning was wonderful. My room was super clean and comfortable. I had fresh cold water bottles left from the cleaning staff daily. 10/10 would recommend this place to anyone! It’s also within walking distance to downtown Tulum where all the clubs, bars, restaurants and shops are. The beach is a 10 minute drive away.
Stayed 6 nights in Mar 2023

10/10 Excellent

Neydelin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really great
Stayed 4 nights in Mar 2023

8/10 Good

Cornell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I thought it was really cool that this resort had its own cenote
Stayed 6 nights in Mar 2023

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. My daughter and I enjoyed our stay. Overall the property is great, just need a few tweets. The private pool wasn’t that clean and the sofa was stained. They’re not a deal breaker for me. Overall the staff is excellent and the property was beautiful overall. I would definitely visit there again and recommend it wholeheartedly.
Stayed 4 nights in Mar 2023

6/10 Okay

Laura

Travelled with family
Liked: Staff & service, property conditions & facilities
Was a little surprised of the emptiness of the place. Checked in late, so nothing was working. Limited selection for breakfast
Stayed 1 night in Mar 2023

6/10 Okay

Nurges

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, but horrible location. The hotel is in the middle of surrounding neighborhoods that are in poverty. Directions were hard to get around, definitely need a car. Everytime we would navigate to the hotel we would find ourselves hitting many potholes along the dirt road circling around to find the entrance. Location was 10-15 minutes away from anything. Just wanted to warn other as it was a complete shock to us and made our trip very inconvenient as I was pregnant and the drive was so uncomfortable. Also the food was very bland, not sure I would return but they definitely tried with the aesthetics of the hotel.

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property! The staff was nice friendly and very accommodating I would definitely come back! I highly recommend the waves Tulum when you visit Tulum!
Stayed 4 nights in Mar 2023

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 recommend will be back
Stayed 5 nights in Mar 2023

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
There’s a lot of construction and it’s right next to a village so the view isn’t great! But the place is very nice, the staff is super nice and made our stay so amazing!
Stayed 4 nights in Mar 2023

8/10 Good

Sigalit

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service and front desk concierge. Really go above and beyond for what you need!! Beautiful pools and great rooms. Really enjoyed myself.
Stayed 3 nights in Mar 2023