Title: The Waves Tulum (Aparthotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=67483819&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Waves Tulum Travelers unwind with aromatherapy treatments or lounge beside three outdoor pools before savoring a delicious breakfast that satisfies every palate ## Photo gallery for The Waves Tulum ![View from property - The Waves Tulum (Tulum)](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/473d0579.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes - The Waves Tulum (Tulum)](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/6f12b806.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes - The Waves Tulum (Tulum)](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/w4877h2920x0y0-7088a45c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - The Waves Tulum (Tulum)](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/7ebd8e78.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside bar - The Waves Tulum (Tulum)](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/9f0c46e6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Waves Tulum blends modern luxury with ancient Mayan charm. Guests rejuvenate with massages and detox wraps at the spa, then relax by the poolside bar. The upscale hotel offers aromatherapy treatments and high-speed WiFi for relaxation and connectivity. ## Reviews 8.2 Very good ## Popular amenities - Pool - Pet friendly - Free WiFi - Air conditioning ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=67483819&PinnedHotelID=67483819&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=67483819&PinnedHotelID=67483819&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=67483819&PinnedHotelID=67483819&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=67483819&PinnedHotelID=67483819&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=67483819&PinnedHotelID=67483819&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=67483819&PinnedHotelID=67483819&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=67483819&PinnedHotelID=67483819&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=67483819&PinnedHotelID=67483819&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds 2 beds Showing 8 of 8 rooms ### View all photos for Deluxe Penthouse Studio Rooftop Pool ![Deluxe Penthouse Studio Rooftop Pool](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/d4240e01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Penthouse Studio Rooftop Pool 9.6 Exceptional 8 reviews ### Highlights Balcony or patio Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding Renovated in 2022 Down duvet - 872 sq ft - Sleeps 3 - 1 Queen Bed OR 1 Large Twin Sofa Bed ### View all photos for Deluxe Studio With Large Balcony ![Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/5dee1d57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio With Large Balcony 7.8 Good 6 reviews ### Highlights Balcony or patio Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding Renovated in 2022 Sofa bed - twin - 667 sq ft - Sleeps 4 - 2 Twin Beds and 1 Large Twin Sofa Bed ### View all photos for Deluxe Studio With Private Plunge Pool ![Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/ad8c914b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio With Private Plunge Pool 9.8 Exceptional 12 reviews ### Highlights Balcony or patio Private plunge pool Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding Renovated in 2022 - 538 sq ft - Sleeps 3 - 1 King Bed OR 1 Large Twin Sofa Bed ### View all photos for Deluxe One Bedroom Apartment Private plunge Pool ![42-inch Smart TV with digital channels, TV, streaming services](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/25362ee7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe One Bedroom Apartment Private plunge Pool 8.0 Very good 1 review ### Highlights Balcony or patio Private plunge pool Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding Renovated in 2022 - 775 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Large Twin Sofa Bed ### View all photos for Deluxe Penthouse Apartment With Rooftop Pool ![Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/b22b5f41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Penthouse Apartment With Rooftop Pool 8.6 Excellent 4 reviews ### Highlights Balcony or patio Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding Renovated in 2022 Blackout drapes/curtains - 1302 sq ft - 2 bedrooms - Sleeps 6 - 2 King Beds and 1 Large Twin Sofa Bed ### View all photos for Deluxe Large Penthouse Apartment Rooftop Pool ![Deluxe Large Penthouse Apartment Rooftop Pool](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/8b4fe7f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Large Penthouse Apartment Rooftop Pool 10.0 Exceptional 1 review ### Highlights Balcony or patio Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding Renovated in 2022 Blackout drapes/curtains - 1539 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed ### View all photos for Signature Studio Private Plunge Pool ![Signature Studio Private Plunge Pool](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/5c48a89d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Studio Private Plunge Pool 8.0 Very good 14 reviews ### Highlights Balcony or patio Private plunge pool Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Renovated in 2022 - 398 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Signature Studio With Balcony ![Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/68000000/67490000/67483900/67483819/f9640087.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Studio With Balcony 9.4 Exceptional 19 reviews ### Highlights Balcony or patio Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Renovated in 2022 Down duvet - 334 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/108000000/107790000/107788100/107788093/w6000h3998x0y0-8b08d24a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet friendly - Parking included - Free WiFi 8.8 Excellent 89 reviews CA $98 CA $123 total includes taxes & fees Apr 3 - Apr 4 [](https://www.expedia.ca/Tulum-Hotels-Selina-Tulum-Downtown.h107788093.Hotel-Information?chkin=2026-4-3&chkout=2026-4-4&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=bb2295db-c304-44d9-90cc-f3c4db6ebade&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115410000/115406600/115406584/3a28e141_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Tulum Zama - 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Pool - Hot tub - Spa - Pet friendly 8.4 Very good 718 reviews CA $271 CA $380 total includes taxes & fees Mar 16 - Mar 17 [](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2026-3-16&chkout=2026-3-17&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=bb2295db-c304-44d9-90cc-f3c4db6ebade&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-THE-WAVES-TULUM.h67483819.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-THE-WAVES-TULUM.h67483819.Hotel-Information) ## About the area Located near a boardwalk/promenade, The Waves Tulum is in Zama, a neighborhood in Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.ca/Tulum.dx182189) [View more Aparthotels in Tulum](https://www.expedia.ca/Tulum-Apart-Hotels.d182189-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20276%2C-87.46690&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4YaE9-gcgBmNAIkaudtIY71maSs=) Avenida KukulkanRegion 1, Mz. 32, Lt. 1, Tulum, ROO, 77760 ### What's nearby - ![The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 3 min drive \- 2.1 km - Dos Aguas Park 10 min walk \- 0.9 km - Hospital de Tulum 11 min walk \- 1.0 km - Holistika Art Walk 3 min drive \- 1.8 km - Hunab Lifestyle Center 3 min drive \- 2.1 km ### Getting around - Tulum Intl. Airport (TQO) 42 min drive ### Restaurants - Delicia 7 min walk - Nimeño Bakery 14 min walk - Guacamole Club 6 min walk - Me Latte Café 9 min walk - Safari Comedor Zama 14 min walk ## About this property ### The Waves Tulum Upscale hotel remodeled in 2022 and located near Tulum Mayan Ruins You can look forward to an airport shuttle, designer stores on site, and a garden at The Waves Tulum. Indulge in a sports massage, aromatherapy, and a detox wrap at the onsite spa. Free in-room WiFi is available to all guests, along with a gym and a steam room. You'll also find perks like: - 4 outdoor pools and a children's pool, along with sun loungers - Full breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge) - A porter/bellhop, a 24-hour front desk, and concierge services - Tour/ticket assistance, a front-desk safe, and massage treatment rooms - Guest reviews speak highly of the breakfast and helpful staff Room features All 98 rooms offer comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and printers. Guest reviews highly rate the clean rooms at the property. Extra conveniences in all rooms include: - Hypo-allergenic bedding and down comforters - Showers, hair dryers, and shampoo - 42-inch Smart TVs with streaming services and digital channels - Balconies or patios, wardrobes/closets, and reusable coffee/tea filters ## Similar properties ![Couples treatment rooms, body treatments, aromatherapy](https://images.trvl-media.com/lodging/45000000/44040000/44035300/44035250/a9403957.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copal Tulum Hotel Zama - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 1,000 reviews CA $108 CA $135 total includes taxes & fees Mar 17 - Mar 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=44035250&PinnedHotelID=44035250&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naala Tulum Zama - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 683 reviews CA $64 CA $86 total includes taxes & fees Mar 16 - Mar 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Motto by Hilton Tulum Zama - Pool - Spa - Pet friendly - Parking included 8.6 Excellent 347 reviews CA $97 CA $154 total includes taxes & fees Apr 7 - Apr 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=78771341&PinnedHotelID=78771341&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/55000000/54610000/54609500/54609452/ddba1072.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kiki Tulum Zama - Pool - Kitchen - Parking included - Free WiFi 9.2 Wonderful 59 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=54609452&PinnedHotelID=54609452&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/71000000/70770000/70762100/70762076/a505e92b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Irie Tulum Zama - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 118 reviews CA $49 CA $64 total includes taxes & fees Mar 17 - Mar 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=70762076&PinnedHotelID=70762076&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/112000000/111610000/111609900/111609856/3a368039.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Otonomus Tulum Tulum - Pool - Kitchen - Washer - Dryer 8.8 Excellent 238 reviews CA $57 CA $76 total includes taxes & fees Apr 2 - Apr 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=111609856&PinnedHotelID=111609856&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/43000000/42950000/42945600/42945551/bd9cae7c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amaka Calma Tulum La Veleta - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 594 reviews CA $61 CA $79 total includes taxes & fees Apr 13 - Apr 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=42945551&PinnedHotelID=42945551&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/97000000/96310000/96302900/96302817/c0cec7ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Xambé Zama - Pool - Pet friendly - Parking included - Free WiFi 8.6 Excellent 99 reviews CA $64 CA $84 total includes taxes & fees Mar 16 - Mar 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=96302817&PinnedHotelID=96302817&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 11:00 PM, sun loungers](https://images.trvl-media.com/lodging/82000000/81890000/81886800/81886775/2210dae2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### KAN Tulum Hotel La Veleta - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 93 reviews CA $137 CA $170 total includes taxes & fees Apr 13 - 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Limited onsite parking - Wheelchair-accessible parking and van parking available - Onsite parking options include a garage ### Food and drink - Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children ### Things to do - 2 hot tubs - 4 outdoor pools - Bicycle rentals - Children's pool - Designer stores - Full-service spa - Gym - Sauna - Steam room ### Family friendly - 4 outdoor pools - Children's pool - Pool toys ### Conveniences - 24-hour front desk - Guidebooks - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Outdoors - Garden - Pool loungers ### Full-service spa - 3 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hydrotherapy - In-room massages - Outdoor treatment areas - Prenatal massages - Reflexology - Sports massages - Swedish massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - At least 80% of food locally-sourced - Built in 2021 - Designated smoking areas - Humane treatment of captive wild animals - Locally-owned and organized tours and activities - Renovated entire property - October 2022 - Traditional architecture - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Hypo-allergenic bedding ### Bathroom - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch smart TV with digital channels - Streaming services ### Food and drink - Blender - Chef service - Cookware, dishware, and utensils - Limited room service - Restaurant dining guides - Stovetop - Toaster - Wet bar ### More - Air conditioning - Electrical adapters - Energy-saving switches in guestrooms - Iron/ironing board - Phone - Printer - Reusable coffee/tea filters - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming dogs only Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately USD 17 for adults and USD 7 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property uses a grey water recycling system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as The Waves Tulum Tulum The Waves Tulum Aparthotel The Waves Tulum Aparthotel Tulum ## Frequently asked questions ### Does The Waves Tulum have a pool? ### Is The Waves Tulum pet-friendly? ### How much is parking? ### What time is check-in at The Waves Tulum? ### What time is check-out at The Waves Tulum? ### Does The Waves Tulum provide a shuttle to the airport? ### Where is The Waves Tulum located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Waves Tulum Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.6 Amenities ### 8.6 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 431 8 - Good 164 6 - Okay 83 4 - Poor 59 2 - Terrible 67 ## Reviews ### 10/10 Excellent #### felix Dec 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is clean and quiet place to relax. ##### felix Stayed 7 nights in Nov 2024 ### 8/10 Good #### Michael Jan 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pretty room, many good amenities and not too far from tulum centro. ##### Michael Stayed 2 nights in Jan 2025 ### 8/10 Good #### pedro Sep 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The swimming pool area was very pleasant. ##### pedro Stayed 5 nights in Aug 2024 ### 10/10 Excellent #### ALLEN Jul 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and quit place, staff nice at check in and check out ##### ALLEN Stayed 2 nights in Jul 2024 ### 8/10 Good #### ilsse Jul 11, 2024 Liked: Cleanliness, staff & service, amenities Very friendly staff. ##### ilsse Stayed 1 night in Jul 2024 ### 10/10 Excellent #### James Nov 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum. ##### James Stayed 27 nights in Oct 2024 ### 8/10 Good #### David Silva Dec 3, 2024 Liked: Cleanliness, amenities, property conditions & facilities The place is clean and quiet, good attention and service ##### David Silva Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Cody Oct 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It had 3 pools two hot tubs and a sauna. It was amazing! Great price also! ##### Cody Stayed 3 nights in Oct 2024 ### 8/10 Good #### Andres Jan 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent customer service ##### Andres ### 10/10 Excellent #### Miriam Jacqueline Jimenez Apr 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel to stay at, everything needed is nearby and very accessible. The staff are friendly and helpful. Overall great experience would definitely go back. I highly recommend ##### Miriam Jacqueline Jimenez Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### David Nov 18, 2024 Liked: Cleanliness, staff & service Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi ##### David Stayed 7 nights in Nov 2024 ### 10/10 Excellent #### Michelle Nov 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good. ##### Michelle Stayed 3 nights in Jul 2024 ### 6/10 Okay #### Sarah Apr 18, 2024 Liked: Staff & service More maintenance needed for the property Very good food in the home-cooking-style restaurant - the saving grace ##### Sarah Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Antoinette Aug 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very cute property that’s out the way but also has things right within reach. The staff were so nice and accommodating. I LOVED my room. It also very quiet and relaxing for the most part. I traveled solo and still very safe ##### Antoinette Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Raymundo Alfaro alvarez Nov 4, 2024 Liked: Staff & service Disliked: Cleanliness I didn’t like the sheets, they look dirty and the entrance to the hotel has lots it potholes ,l liked that rooms were spacious and the staff was excellent, the staff was excellent,especially ana, she es Colombian. ##### Raymundo Alfaro alvarez Stayed 1 night in Oct 2024 ### 10/10 Excellent #### susmita Sep 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it. ##### susmita Stayed 6 nights in Sep 2024 ### 6/10 Okay #### Latasha Jul 23, 2024 Liked: Staff & service, amenities Disliked: Cleanliness, property conditions & facilities It's was just a few things did need adjusting the sheets was not clean both nights i had to go to the front desk about the bedding .Towels was dirty but that was ok because i had my own. Staff was very nice and helping with a few more months of hard work and construction that will definitely be a 10/10.And i will be back for the new improved hotel. And the restaurant food was great. ##### Latasha Stayed 3 nights in Jul 2024 ### 8/10 Good #### eduardo Aug 6, 2024 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities Excelente for price. Facility in not so good shape. I like the gym. ##### eduardo Stayed 1 night in Aug 2024 ### 6/10 Okay #### Divina Oct 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths. ##### Divina Stayed 4 nights in Oct 2024 ### 4/10 Poor #### Athena Alexandria Nov 25, 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip. ##### Athena Alexandria Stayed 3 nights in Nov 2024 ### 8/10 Good #### Sara Mar 15, 2025 Liked: Staff & service Disliked: Property conditions & facilities Part of the hotel it seems that they don’t work on it so it looks like is going down, like the area of the pool, the cenote that it’s inside the hotel. Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst. In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful. ##### Sara Stayed 4 nights in Mar 2025 ### 8/10 Good #### Alexis Nov 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Waves is a beautiful resort - clean with great amenities and wonderful staff. We especially enjoyed the pool and the spa area... I had one of the best massages of my life! Regarding our room, it was clean and well kept, and we really enjoyed the tub on our balcony. The shower was great too. Our biggest issue was with with the toilet seat that wouldn't stay on. Also more towels would've been appreciated. Wifi throughout the facility was quite spotty for us. Overall, a great stay - 4/5! ##### Alexis Stayed 4 nights in Nov 2024 ### 4/10 Poor #### Sarah Aug 26, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful. ##### Sarah Stayed 3 nights in Aug 2024 ### 4/10 Poor #### Akeisha Jan 27, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff. ##### Akeisha Stayed 4 nights in Jan 2025 ### 6/10 Okay #### Adrianna May 10, 2024 Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful. ##### Adrianna Stayed 3 nights in May 2024 ### Expedia's Latest Trends ### Hotels > - [Amaka Calma Tulum](https://www.expedia.ca/Tulum-Hotels-Amaka-Riviera-Tulum.h42945551.Hotel-Information) > - [Ahau Tulum](https://www.expedia.ca/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Villa Xel Ha Luxury Houses](https://www.expedia.ca/Tulum-Hotels-Villa-Xel-Ha-Luxury-Houses.h26505558.Hotel-Information) > - [Hotel Shibari Tulum - Restaurant & Cenote Club](https://www.expedia.ca/Tulum-Hotels-Hotel-Shibari-Tulum.h92418875.Hotel-Information) > - [Hotel Noah Tulum](https://www.expedia.ca/Tulum-Hotels-Hotel-Noah-Tulum.h105130261.Hotel-Information) > - [Alito Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-La-Diosa-Resort.h73727035.Hotel-Information) > - [Orchid House Tulum Beach](https://www.expedia.ca/Tulum-Hotels-My-Way-Boutique-Hotel-Adults-Only.h8796991.Hotel-Information) > - [Jungle Villa With Private Pool](https://www.expedia.ca/Tulum-Hotels-Casa-Bejuco.h39211496.Hotel-Information) > - [Delek Tulum](https://www.expedia.ca/Tulum-Hotels-Delek-Tulum.h28929900.Hotel-Information) > - [Fully equipped 2 bedroom apartment 204 East](https://www.expedia.ca/Tulum-Hotels-Fully-Equipped-2-Bedroom-Apartment-204-East.h110095719.Hotel-Information) > - [Radhoo Tulum](https://www.expedia.ca/Tulum-Hotels-The-Radhoo-Tulum.h41502088.Hotel-Information) > - [Maya Tulum by G Hotels](https://www.expedia.ca/Tulum-Hotels-Maya-Tulum-Resort-Wellness-Retreat.h16476867.Hotel-Information) > - [Amazing and central new condo 2 bedroom La Veleta](https://www.expedia.ca/Tulum-Hotels-Amazing-And-Central-New-Condo-2-Bedroom-La-Veleta.h105813912.Hotel-Information) > - [Kin Tulum Jungle Deluxe](https://www.expedia.ca/Tulum-Hotels-Kin-Tulum-Jungle-Deluxe.h92636553.Hotel-Information) > - [Coco Unlimited](https://www.expedia.ca/Tulum-Hotels-Coco-Limited.h20510415.Hotel-Information) > - [Casa Agape Boutique Hotel](https://www.expedia.ca/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > - [Hotel Boutique TerraNova](https://www.expedia.ca/Tulum-Hotels-Hotel-Boutique-TerraNova.h35245287.Hotel-Information) > - [Blue Veleta Luxury Bedrooms](https://www.expedia.ca/Tulum-Hotels-Blue-Veleta-Luxury-Bedrooms.h57214506.Hotel-Information) > - [Sivana Tulum](https://www.expedia.ca/Tulum-Hotels-Hotel-Sivana-Tulum.h69306030.Hotel-Information) > - [Central Park Lagunas By Sandy Powerful](https://www.expedia.ca/Tulum-Hotels-Central-Park-Lagunas.h90833156.Hotel-Information) > - [Pancho villa Tulum](https://www.expedia.ca/Tulum-Hotels-Pancho-Villa-Tulum.h44586248.Hotel-Information) > - [The Strabon Tulum](https://www.expedia.ca/Tulum-Hotels-The-Strabon-Tulum.h28850990.Hotel-Information) > - [Era Hotel & SPA Tulum](https://www.expedia.ca/Tulum-Hotels-Era-Hotel-SPA-Tulum.h36173067.Hotel-Information) > - [Diamante K - Inside Tulum National Park](https://www.expedia.ca/Tulum-Hotels-Diamante-K.h6468296.Hotel-Information) > - [Casa Almendro](https://www.expedia.ca/Tulum-Hotels-Casa-Almendro.h27554151.Hotel-Information) > - [Majaro Apartments](https://www.expedia.ca/MAJARO-HOTEL-TULUM.h73709718.Hotel-Information) > - [Mi casa es Tu casa.](https://www.expedia.ca/Tulum-Hotels-Mi-Casa-Es-Tu-Casa.h38725636.Hotel-Information) > - [Dune Boutique Hotel located at the party zone](https://www.expedia.ca/Tulum-Hotels-Dune-Boutique-Hotel-Tulum-Adults-Only.h12742396.Hotel-Information)