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The Waves Tulum

4.0 star property
Upscale spa hotel near Tulum National Park
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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Aerial view
Deluxe Studio With Private Plunge Pool
Outdoor dining
Lobby

Reviews

8.4

Very good

Popular amenities

  • Spa
  • Bar
    BarBar
  • Hot tub
    Hot tubHot tub
  • Pool
    PoolPool
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Breakfast available
    Breakfast availableBreakfast available

Explore the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
  • Popular LocationTulum National Park4 min drive
  • Popular LocationTulum Mayan Ruins7 min drive
  • AirportTulum, Quintana Roo (TUY)12 min drive
  • Popular LocationPlaya Paraiso70 min drive
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includes taxes & fees
Jul 30 - Jul 31
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About the area

Tulum

Located in Tulum, The Waves Tulum is near a boardwalk/promenade. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 4 min drive
  • Gran Cenote - 6 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Tulum Beach - 10 min drive
  • Playa Paraiso - 70 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Burrito Amor - ‬11 min walk
  • ‪Taqueria el Sabor Mexicano - ‬11 min walk
  • ‪The OG´s Tulum - ‬8 min walk
  • ‪Canova - ‬8 min walk
  • ‪El Camello Jr - ‬12 min walk

About this property

The Waves Tulum

Upscale hotel revitalized in 2022 and located near Tulum Mayan Ruins
You can look forward to a swim-up bar, a poolside bar, and designer stores on site at The Waves Tulum. Indulge in a Swedish massage, a body scrub, and a detox wrap at the onsite spa. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with sun loungers and a swim-up bar
  • Full breakfast (surcharge), bike rentals, and a front-desk safe
  • A 24-hour front desk, an elevator, and tour/ticket assistance
  • Massage treatment rooms and concierge services
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 98 rooms offer comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and printers. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Showers, hair dryers, and shampoo
  • Smart TVs with streaming services and digital channels
  • Balconies or patios, wardrobes/closets, and reusable coffee/tea filters

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Built in 2021
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Limited room service
  • Restaurant dining guides
  • Stovetop
  • Toaster
  • Wet bar

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Waves Tulum?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at The Waves Tulum on Jul 30, 2024 start from CA $82.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Waves Tulum?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Waves Tulum?

Check-out is at noon.

Where is The Waves Tulum located?

Situated near a boardwalk/promenade, this spa hotel is within a 15-minute walk of Dos Aguas Park and Hospital de Tulum. Hunab Lifestyle Center and Tulum National Park are also within 2 mi (3 km).

The Waves Tulum Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 341 out of 592 reviews" "
Rating 8 - Good. 123 out of 592 reviews" "
Rating 6 - Okay. 55 out of 592 reviews" "
Rating 4 - Poor. 37 out of 592 reviews" "
Rating 2 - Terrible. 36 out of 592 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Latasha

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It's was just a few things did need adjusting the sheets was not clean both nights i had to go to the front desk about the bedding .Towels was dirty but that was ok because i had my own. Staff was very nice and helping with a few more months of hard work and construction that will definitely be a 10/10.And i will be back for the new improved hotel. And the restaurant food was great.
Stayed 3 nights in Jul 2024

8/10 Good

Jacquen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
All in all good for the price
Stayed 4 nights in Jun 2024

6/10 Okay

Robin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty
Stayed 5 nights in Jul 2024

10/10 Excellent

Rolando

Travelled with family
Property was nice!
Stayed 1 night in Jul 2024

4/10 Poor

Victor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very dirty. Doesn’t seem to have a lot of staff. We didn’t even go in the pool because the water seemed sketchy.
Stayed 5 nights in Jul 2024

10/10 Excellent

ALLEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quit place, staff nice at check in and check out
Stayed 2 nights in Jul 2024

6/10 Okay

Jordan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
pros: private pool outside of room airport was only 30 mins away decent breakfast met many other travelers cons: loud street dogs right outside property random cats all over the property dirty facility dirty pools dirty private pool room not really clean upon arrival many bugs in the room lots of flies around buffet not close to beach limited public beach access beach absolutely covered in seaweed given 1 towel per guest for pool and showering nonexistent swimup pool bar no bar on property at all cenote on poperty was not useable property rating 4/10, however 8/10 for overall trip because I did have fun despite poor facilities
Stayed 3 nights in Jul 2024

8/10 Good

ilsse

Liked: Cleanliness, staff & service, amenities
Very friendly staff.
Stayed 1 night in Jul 2024

8/10 Good

Lynford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was plesent,but they ran out of towels, and the toilet had to be repaired twice.
Stayed 4 nights in Jun 2024

2/10 Terrible

ZEINAB

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DIRTY / UNSAFE / DIRTY / UNSAFE Expedia falsely advertised the Waves Hotel in Tulum as a clean and safe environment. I booked a 10-day stay for my parents as a gift ($3790 CAD), but the reality was appalling. The hotel was filthy, unsanitized, and had strangers knocking on their door claiming to clean the room at 10 PM. It looked nothing like the advertised photos (see attached). My parents had to endure one awful night there before I moved them to the Hilton in Cancun the next morning when they felt safe to costing an additional $3,400 CAD. Despite contacting Expedia for a refund and highlighting suspicious patterns in the Waves Hotel reviews, they refused to issue a refund. It appears that whenever a negative review is posted, a positive review from a guest named Ingrid or Jenna follows, deceptively rating the hotel as "Excellent." This is fraudulent and unacceptable. Expedia should be held responsible for allowing businesses to misrepresent their services and charging users for false claims of "excellent" stays. Customers should not have to pay nearly double to correct these fraudulent advertisements. I strongly advise against booking through Expedia due to their deceptive practices and lack of customer support.
Stayed 10 nights in Jun 2024

2/10 Terrible

Christina Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am an avid traveler and travel reviewer. I have NEVER in my LIFE been so appaled by the conditions and customer service of a hotel/resort. The Waves Tulum is completely dilapidated. The pools were so filthy the water was sludge green and looked thick. Broken equipment. The walls in my room were so dirty, it looked like a cheap motel that went out of business. THERE IS ALMOST NO STAFF. It advertises a swim up bar and spa, YET IT IS MANNED BY NOBODY. The swim up bar utensils and pots and grills were so unused it had dust on it, like it set in an attic..... The female manager at the front desk was one of the most rude and disrespectful person I ever met. And MY ROOM WAS BROKEN INTO OVER NIGHT. IT WAS AN INSIDE JOB. The cenote they advertise is also A DANGER TO ANY HUMAN. THIS PLACE IS NOT SAFE! The fact that it is only 2 yrs old blows my mind. Look at the most recent reviews before making your decision. You have been warned. An immediate inspection should be had for this resort. Concerned Concerned Guest

2/10 Terrible

Juvar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the water and electric stopped working each day i was there. the air conditioning dose not work. they dont have wash rags and the towels and sheets were stained.. it was just a bad experience as far as hotels are concerned
Stayed 4 nights in Jul 2024

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Jane

Stayed 1 night in Jun 2024

10/10 Excellent

Elizabeth, Atlanta

Stayed 1 night in Jun 2024

10/10 Excellent

Santiago

Stayed 1 night in Jun 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

2/10 Terrible

Kimberly

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel itself was fine but the food in the restaurant was inedible, there was no bar and the area was extremely unsafe and inconvenient. We left 2 days early because of how bad it was and we were not reimbursed for the days we didn’t stay. The only good thing about this hotel was the cats they had
Stayed 4 nights in Jun 2024

2/10 Terrible

Vladimir

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stolen Property orchestrated by staff members When the rooms were empty. Was able to unlock in the rooms and safe for about three Units that I know of. No cameras and police aren’t able to do anything. Pools were dirty, and television screens are faded in picture. DO NOT STAY HERE.
Stayed 4 nights in Jun 2024

10/10 Excellent

BreAsia

Stayed 3 nights in Jun 2024

2/10 Terrible

Leslie, San Rafael

Travelled with pets
Disliked: Staff & service, amenities
You’re not allowed to have anyone come visit you not even for five minutes
Stayed 8 nights in May 2024

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very niceee
Stayed 1 night in Jun 2024

2/10 Terrible

Juliana

Stayed 4 nights in Jun 2024

8/10 Good

Ingrid

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jun 2024

8/10 Good

Chynna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Easy walk downtown.
Stayed 3 nights in May 2024

General hotel information

Reasons to Book
Outdoor Pool & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0