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The Waves Tulum

Photo gallery for The Waves Tulum

Aerial view
3 outdoor pools, sun loungers
3 outdoor pools, sun loungers
3 outdoor pools, sun loungers
Terrace/patio

Overview of The Waves Tulum

VIP Access

The Waves Tulum

4.0 star property

4.6/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, Tulum, QROO, 77780

Explore the area

  • Popular LocationDos Aguas Park11 min walk
  • Popular LocationHospital de Tulum12 min walk
  • Popular LocationCenote Calavera11 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive

Room options

About this area

Tulum

Located in Tulum, The Waves Tulum is near the boardwalk. Tulum Beach and Tulum National Park reflect the area's natural beauty and area attractions include LabnaHa Ecopark Adventures and El Toh Ecopark.

What's nearby

  • Dos Aguas Park - 11 min walk
  • Hospital de Tulum - 12 min walk
  • Cenote Calavera - 11 min drive
  • SFER IK - 12 min drive
  • Las Palmas Public Beach - 13 min drive

Restaurants

  • Curry by Po Thai - 7 min walk
  • Uno Japonese Noodles - 9 min walk
  • Hunab Ku - 9 min walk
  • El Tacoqueto - 11 min walk
  • Antojitos la Chiapaneca - 11 min walk

About this property

The Waves Tulum

Transformed 4-star hotel near the boardwalk, renovated in 2022
A swim-up bar, a poolside bar, and designer stores on site are just a few of the amenities provided at The Waves Tulum. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a deep-tissue massage, hydrotherapy, or a body wrap. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with sun loungers and a swim-up bar
  • Full breakfast (surcharge), massage treatment rooms, and an elevator
  • A 24-hour front desk, tour/ticket assistance, and concierge services
  • Bicycle parking
Room features
All 98 rooms offer comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and printers.
Extra conveniences in all rooms include:
  • Showers, hair dryers, and shampoo
  • 42-inch Smart TVs with streaming services and digital channels
  • Wardrobes/closets, reusable coffee/tea filters, and a personal chef

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–11:00 AM: USD 15 for adults and USD 7 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 3 outdoor pools
  • 2 spa tubs
  • Bike parking
  • Children's pool
  • Designer stores
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Pool toys
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool sun loungers

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Renovated entire property - October 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch Smart TV
  • Digital channels
  • Streaming services

Food and drink

  • Blender
  • Coffee/tea filters (reusable)
  • Cookware/dishes/utensils
  • Toaster
  • Wet bar

More

  • Chef
  • Electrical adapters/chargers
  • Energy-saving features in guestrooms
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Local maps
  • Phone
  • Printer
  • Restaurant dining guide
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: USD 15 for adults and USD 7 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses a grey water recycling system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Waves Tulum?

As of Dec 5, 2022, prices found for a 1-night stay for 2 adults at The Waves Tulum on Dec 8, 2022 start from CA $144.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Waves Tulum?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Waves Tulum?

Check-out is at noon.

Where is The Waves Tulum located?

Situated near the boardwalk, this spa hotel is 0.6 mi (1 km) from Dos Aguas Park and 2.9 mi (4.6 km) from Tulum Beach. Hospital de Tulum and Tulum National Park are also within 2 mi (3 km).

Can I cancel my reservation for free at The Waves Tulum and receive a full refund?

Yes, The Waves Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to The Waves Tulum cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 96 out of 134 reviews" "
" "5 - Excellent 72%
Rating 4 - Good. 25 out of 134 reviews" "
" "4 - Good 19%
Rating 3 - Okay. 9 out of 134 reviews" "
" "3 - Okay 7%
Rating 2 - Poor. 1 out of 134 reviews" "
" "2 - Poor 1%
Rating 1 - Terrible. 3 out of 134 reviews" "
" "1 - Terrible 2%

4.7/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

TaJuanna Lashell, Washington
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waves at Tulum was a perfect stay. Everything from the room, the staff, the delicious food, and amenities were amazing. Brenda gave a splendid massage. Sandy from the restaurant was always a pleasure to see whenever we ordered food. Like previous reviews have noted, the surrounding area is vastly different than the hotel(which is still being built up). The cenote on the premises is a sweet treasure and we enjoyed two out of the three pools. The only thing that I would say I wished was different is the hot water. It turned cold pretty fast while showering and the resort wasn’t even fully booked. So no long showers. Besides that, the pictures look exactly like the rooms and I can’t wait to return.
Stayed 3 nights in Nov 2022

4/5 Good

Wayne, Ann Arbor
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! * Rooms: Beautiful and new * Rooftop plunge pool: Had our own small pool on the roof with view of the property which was a highlight * Breakfast: Made fresh and tasty * Great Service Only downside is location: Located in a bad neighborhood (bad smell) and about 5 blocks on bad road to main tourist area
Stayed 3 nights in Nov 2022

5/5 Excellent

Thomas
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2022

5/5 Excellent

Michael
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, well appointed and very comfortable. It is a great place to sit and relax. It's in a very poor neighborhood, take a taxi in and out if you're not comfortable walking through it but I felt safe walking to and from town.
Stayed 3 nights in Nov 2022

5/5 Excellent

Shawn, Raeford
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Nov 2022

3/5 Okay

Colin
Liked: Cleanliness, staff & service, amenities
Decent, newer hotel but the surrounding area hasn’t caught up yet. Surrounded by dirt roads with no street lights. Definitely not a walkable area. Wifi was awful, luckily I wasn’t planning on working while I was there because it would not have been possible. Food, amenities and service were all good though.

4/5 Good

Tashia
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that this property was in the middle of everything! The staffing was suuuuuper nice and helpful! The cleaning staff were amazing! Oh there is no cable, they only offer streaming tv, so have you Netflix sign in ready! But you won’t even be on the resort like that to even notice unless it’s raining!!!! But overall I truly enjoyed my stay!!!!

1/5 Terrible

Ondra
Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I woke up on Friday morning went down for breakfast came back took a showers and noticed red bug bites all over the front and back of my legs
Stayed 3 nights in Oct 2022

4/5 Good

Derek, London
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely new hotel. Beautifully designed, with spacious, well equipped rooms and amenities. The staff were very warm, helpful and obliging. My stay was during the off-peak season therefore pretty quiet ambience. Overall, a thoroughly enjoyable stay. Clearly, the adjacent land is being developed, therefore I imagine this will, in time, become a prime location. However, the 15-20 minute walk to the downtown area is along a very busy high road with no pavement and minimal street lighting. The hotel should really consider a shuttle service - especially for those arriving or departing from Tulum's main bus station
Stayed 10 nights in Oct 2022

5/5 Excellent

Claudia
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay at The Waves. Staff is very friendly and always available to help you. Will definitely go back.
Stayed 3 nights in Sep 2022