Check COVID-19 restrictions.

Find out moreOpens in a new window

Aqua Viva Tulum

Photo gallery for Aqua Viva Tulum

Featured Image
Outdoor pool
Outdoor pool
Free WiFi
Free WiFi

Overview of Aqua Viva Tulum

Aqua Viva Tulum

2.5 out of 5

3.5/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Spa
Calle Tulum, Mza 31 lote 2, Tulum, QROO, 77760

Explore the area

  • Popular LocationCenote Crystal3 min drive
  • Popular LocationGran Cenote9 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive
  • Popular LocationLas Palmas Public Beach15 min drive

Choose dates to view prices

About this area

Tulum

Aqua Viva Tulum is located in Tulum. Tulum National Park and Sian Ka'an Biosphere Reserve reflect the area's natural beauty and area attractions include Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures. Xel-Há Park and Jungle Place are also worth visiting. Guests appreciate the hotel's quiet location.

What's nearby

  • Cenote Crystal - 3 min drive
  • Gran Cenote - 9 min drive
  • SFER IK - 14 min drive
  • Las Palmas Public Beach - 15 min drive
  • Playa Paraiso - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

Restaurants

  • El Camello Jr — 4 min walk
  • Los Aguachiles Tulum — 4 min walk
  • La Barracuda — 8 min walk
  • Burrito Amor — 8 min walk
  • Antojitos la Chiapaneca — 10 min walk

About this property

Aqua Viva Tulum

Tulum hotel in Tulum City Center with free breakfast and restaurant
A restaurant, an outdoor pool, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, dry cleaning, and laundry facilities. Rooms offer free WiFi and ceiling fans.
Aqua Viva Tulum offers 9 accommodations with ceiling fans. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free breakfast available
  • 1 restaurant
  • 1 bar

Things to do

  • Outdoor pool
  • Spa services

Family friendly

  • Laundry facilities
  • Outdoor pool

Guest services

  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Tour/ticket assistance

Languages spoken

  • Afrikaans
  • Czech
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Slovak
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Hair dryer (on request)

Entertainment

  • Premium channels

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 9 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8 AM - 6 PM
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a deposit within 48 hours of booking for any bookings where payment for the stay will be made on site instead of at the time of booking.

Property is also known as

Aqua Viva Tulum Hotel
Aqua Viva Hotel
Aqua Viva Tulum
Aqua Viva Tulum Hotel
Aqua Viva Tulum Tulum
Aqua Viva Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 3 out of 10 reviews
5 - Excellent 30%
Rating 4 - Good. 2 out of 10 reviews
4 - Good 20%
Rating 3 - Okay. 3 out of 10 reviews
3 - Okay 30%
Rating 2 - Poor. 1 out of 10 reviews
2 - Poor 10%
Rating 1 - Terrible. 1 out of 10 reviews
1 - Terrible 10%

3.7/5

Cleanliness

3.6/5

Staff & service

3.9/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much more than a hotel!
If you're used to box-standard, soulless hotel service, this may not be the place for you. My wife and I spent a week here and by the time we left were referring to the staff as our Superfriends because they were so warm, helpful, friendly and made the place feel like home for us. It is also clear that being there is more than a job for them - they give the place such a constant personal touch. Can't say enough about them. The hotel itself is beautiful - minimalist architecture/setup that really fostered an air of tranquility and peace. Our room had a comfy bed, plenty of storage space, and a great bathroom with two shower heads, a large stone tub, two sinks and a toilet in a separate room. Through a side door was a small outside space just for us with a private hammock. It had A/C and a fan and both did their jobs just fine. The pool is a nice size and was fun to take a dip in. There are other hammocks strewn about the grounds as well as yoga space if that's your thing. The kitchen/communal area is lovely. We were encouraged to use the kitchen like it was our own. They will also cook you something awesome if you ask nicely. There is a great fire pit too! It is close to good food and not far from the beach (we rented a scooter which made every trip everywhere very short) but in a quiet part of town so when we came home we felt very much like we were escaping reality. It really is a very relaxing place and we can't wait to go back.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the weary traveler
This eco-hotel is only 10 minutes from the beach and a must recommend for unpretentious travelers. They are a genuinely friendly staff who take pleasure in the art of detail. The rooms are modern, inviting, and simple, so that your experience is focused on relaxing and removing unnecessary distraction from your stay. Simplicity is the key word. Breakfasts were incredible! The food is healthy and delicious. Not for the Boho-chic trendsetter who brings lots of baggage. This place is for people not looking for that trendy, uber-swanky Tulum experience.

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFULL EXPERIENCE
We were extremely disappointed with our accommodations. 1st we booked this place because it advertised "Premium Channels" on TV. As my husband wanted to watch "Australian" open. When we got there there was NO TV. We were told they did have a large TV but only in common area for Dec and they had taken it down. You could just walk around the bed. The bed was about 3 and a half feet off the ground so you could not really sit on it. There were NO chairs in the room to sit on. There was a hammock on the front porch but no chairs. There were only very small mood lights that ran along the top of the wall on two sides. There was no other lights and it was impossible to see at night to read. The bathroom also had access from other rooms. The breakfast consisted of weak coffee, fruit, cereal and white bed for toasting. The staff told us they would move us to a larger room but we had to wait two days. When the 2 days passed they told us we would have to wait 2 more days. They refused to give us a full refund on the basis of "false" advertising and kept 50% of our money, of which we had paid in cash for 7 nights. When it rained the whole outside was flooded and the walking paths were very slippery. We moved to a 2 bedroom penthouse with jacuuzi, full kitchen, Real Premium channels on the TV for only 20$ more a night.

2/5 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Dont waste your time!
Very difficult to find as no signs outside the front. You can only pay for accomodation with cash, no cards excepted. Our room was TINY! Literally the length and width of the bed. The only way to open our suitcase was to put it on the bed and then keep in under the bed. Very difficult for us to both be in the room at the same time. It was stinking hot when we were there and all we had in the small room was a ceiling fan that sounded like a jet plane about to take off. it was that load neither of us got any sleep. No curtains on the window so the room is constantly light. We had to share a bathroom which was not mentioned anywhere when we booked this place which was inconvenient. Average breakfast. Dirty pool. We wanted to go for a swim but the pool was full of leaves and dead mosquitoes. 10min walk into town. This place definitely isn't hotel standard, its a hostel.

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Really beautiful, location not ideal
The suite is really beautiful. We loved the minimal design, the spacious bathroom, and the great decor. Pool and bonfire are lovely and the space has a great feel. Location is not ideal—convenient to walk into town but a long ways from the beach, in a run-down area. Staff is very friendly but service is a little lacking... Wasn't clear if they were there working or just hanging out or sometimes not there at all. There are no signs for the hotel and most taxi drivers don't know it; use the restaurant Don Diego de la Selva as a landmark to find it.