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Xkeban Tulum

Photo gallery for Xkeban Tulum

Exterior
2 outdoor pools
2 outdoor pools
2 outdoor pools
Signature Double Room | Terrace/patio

Overview of Xkeban Tulum

Xkeban Tulum

3.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760

Explore the area

  • Popular LocationDos Aguas Park4 min drive
  • Popular LocationCenote Crystal4 min drive
  • Popular LocationHospital de Tulum7 min drive
  • AirportTulum, Quintana Roo (TUY)17 min drive

Room options

About this area

Tulum

Xkeban Tulum is located in Tulum. Cenote Crystal and Temple of Doom are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tulum Beach and Tulum National Park. Xel-Há Park and LabnaHa Ecopark Adventures are also worth visiting.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Dos Aguas Park - 4 min drive
  • Cenote Crystal - 4 min drive
  • Hospital de Tulum - 7 min drive
  • Temple of Doom - 14 min drive
  • SFER IK - 19 min drive

Restaurants

  • El Camello Jr - 3 min drive
  • Guacamole Club - 18 min walk
  • La Baguette - 4 min drive
  • Tacos Bish - 9 min walk
  • Canova - 16 min walk

About this property

Xkeban Tulum

3-star hotel
Consider a stay at Xkeban Tulum and take advantage of a rooftop terrace, a coffee shop/cafe, and a bar. Treat yourself to spa services, such as a hot stone massage, reflexology, or a facial. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a restaurant.
You'll also enjoy perks such as:
  • 2 outdoor pools
  • Free self parking
  • Continental breakfast (surcharge), coffee/tea in the lobby, and tour/ticket assistance
  • Outdoor furniture and concierge services
Room features
All 19 individually decorated rooms boast perks such as air conditioning, as well as amenities like free WiFi and minibars.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Balconies or patios, wardrobes/closets, and mini fridges

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee daily 8:00 AM–11:00 AM: USD 12 per person
  • 1 bar
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Spa services

Family friendly

  • 2 outdoor pools
  • Mini-fridge

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Tour/ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Stovetop

Outdoor space

  • Balcony or patio

More

  • Individually decorated

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Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:30 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 12 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

XKEBAN
Xkeban Tulum Hotel
Xkeban Tulum Tulum
Xkeban Tulum Hotel Tulum

Frequently asked questions

Does Xkeban Tulum have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Xkeban Tulum?

As of Mar 26, 2023, prices found for a 1-night stay for 2 adults at Xkeban Tulum on Apr 19, 2023 start from CA $101.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Xkeban Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xkeban Tulum?

Self parking is free at this property.

What time is check-in at Xkeban Tulum?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Xkeban Tulum?

Check-out is at 11:00 AM.

Where is Xkeban Tulum located?

Situated in Tulum, this hotel is within 3 mi (5 km) of Hospital de Tulum, Dos Aguas Park, and Tulum National Park. Cenote Calavera and Temple of Doom are also within 3 mi (5 km).

Can I cancel my reservation for free at Xkeban Tulum and receive a full refund?

Yes, Xkeban Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Xkeban Tulum cancellation policy on our site for more details about any exclusions or requirements.

Xkeban Tulum Reviews

Xkeban Tulum Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 18 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 4 out of 18 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 1 out of 18 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 3 out of 18 reviews" "
" "4 - Poor 17%
Rating 2 - Terrible. 0 out of 18 reviews" "
" "2 - Terrible 0%

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

4/10 Poor

Kelly, Conroe

Travelled with partner
Disliked: Amenities, property conditions & facilities
What can I say about this place.. it’s a nice place but the entire area around is really bad. The poor road conditions ended up costing me over 1,000 usd bc you literally can’t avoid the huge holes. The noise in the hotel every night was unbearable. They have a DJ every night and it’s definitely not a place of relaxing. Great for all nighters and party people. Not for a family, or relaxing or kids.I also was left several times with no towels or tp, so I stopped leaving tips. A robe went missing from the housekeeping and I was treated like I took the robe. The hotel is very cool though, the staff for the kitchen was great and they were sweet. Unless it improves in hospitality drastically,I could never stay there again. Also, the concrete walls are nice but not with the on going construction. There are no bathroom doors, and the bathrooms are open to the outside hallways.Cool design but very ineffective for privacy.
Stayed 8 nights in Feb 2023

10/10 Excellent

Esmeralda, Horizon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I just love it . Very clean and adorable. Staff very friendly. The locatin is not the best but not the worst. I definitely will come back. Breakfast included was delicious.
Stayed 4 nights in Jan 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xkeban Tulum became my home away from home for a few days. I felt right at home. I never felt unsafe or unwelcome. Breakfast included: 8am-12pm So delicious omg. They have a small menu selection that was designed for the people staying at the hotel. Yes the breakfast is included for your entire stay. No lunch or dinner service . They give you this app that you can order food from different restaurants ( like their version of Uber eats) in the area or the restaurants are a 10 min drive. They are a brand new hotel so hopefully soon enough they will add a lunch/dinner restaurant and I feel like that will complete them ! The Hotel itself : It’s feels a mansion with separate rooms ! It doesn’t have a hotel vibe. More like a home. You have two pools one upstairs and downstairs The one upstairs is more comfortable with Beds and of course the sun. Clean. Everyone is constantly cleaning here ! The water is salty though( but I figured out that it’s everywhere) Rooms: The staff always came in and cleaned the room while you stepped out and always added new towels when needed. The Bar : small bar upstairs with music in the rooftop ! Small menu of cocktails The staff : OUTSTANDING. Super sweet and personable. They provide you with taxi services, information, whatever you need. The SPA: MS.ELIZABETH HAS MAGIC HANDS. It was the best massage I have had ever. I felt relaxed and zen. Thank you to everyone for making my experience rememberable.

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.
Stayed 2 nights in Nov 2022

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!
Stayed 4 nights in Nov 2022

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience! Front desk staff was amazingly accommodating and helpful. And the highlight of our stay was Dayron. His attention to detail, energy and service was second to none!
Stayed 4 nights in Nov 2022

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful and relaxing. The staff were wonderful, friendly, and pleasant. I definitely would go back to stay again.
Stayed 3 nights in Nov 2022

6/10 Okay

Emily

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The aesthetic is nice; picture worthy! The basic design room: -very SMALL -lacked storage or any place to lay luggage. -small balcony addition is cute but beware of mosquitoes. -no mini bar & our mini fridge didn’t work (they got it fixed for us) Water Quality: - AWFUL (shower, sink, & pool) - the water burned our eyes and smelled of old copper pipes or rusted pipes. It had an almost salty & metallic tang. -we had to brush our teeth and wash our face with bottled water The free included breakfast: -delicious as well as their juice. -option to purchase bowls was great and they tasted good. The staff: -were friendly but not very informative or thorough. - we didn’t appreciate the staff not explaining where the amenities are (pools, bars, breakfast, transportation, etc.) The location is great; very close to the main road (307), close to Tulum beaches, close to cenotes and other exursions. Everything within driving distance (25mins or less); except Cancun. I wouldn’t mind staying here again if they got the water issue fixed & i book the larger room.
Stayed 3 nights in Nov 2022

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Maria G Aldape

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people. Everyone was super friendly and helpful I loved my stay at this property Definitely coming back and recommending it to all my friends
Stayed 4 nights in Sep 2022