Cenotes Sac Actun Tours and Activities

My fiancé and I had a wonderful stay here. The property was much smaller than we expected, but that ended up being one of our favorite things about it. With only nine units, it feels more like a boutique jungle retreat than a large resort. It's quiet, private, and a great choice if you're looking to disconnect and enjoy nature. We even saw monkeys during our stay! The rooms and property were very clean, and the breakfast, while the same each morning, was fresh, healthy, and clearly prepared with care. We looked forward to it every day. What truly made our experience exceptional was Fernando, the property manager. He went above and beyond to make us feel welcome and safe. He always checked in to see how our day was going, shared helpful tips, walked us to shuttle stops when needed, and made sure we got back safely. Since we weren't familiar with the area, his kindness and hospitality made a huge difference. This isn't a full-service resort where transportation and every amenity are handled for you, and dinner is available for an additional cost. It's also a little tucked away and can be tricky to find at first. However, once we got settled, none of that was an issue. If you're looking for a large, all-inclusive resort, this may not be the best fit. But if you want a peaceful, intimate stay surrounded by nature, we highly recommend it. We'd absolutely stay here again!

The property is gorgeous and housekeeping was on point every single day. Big shoutout to Angel, Giovanny, and Blanca — they were genuinely great and made the trip feel special. I had arranged a birthday decoration setup for my boyfriend prior to arrival and it was beautifully done — and housekeeping kept it maintained throughout the rest of our stay. We had complimentary breakfast every morning which was a great perk — always fresh and a nice way to start the day. Food overall is on the pricier side, but honestly that’s just Tulum — coming from someone who lives in Los Angeles , it’s comparable. That said, a few things worth knowing before you book. We had no hot water for 4 out of 7 days, which was frustrating because honestly the shower was a highlight, once we had hot water. Also — the balcony pool never got warm the entire stay. We basically couldn’t use it, so don’t let that be a selling point for you. The most frustrating part was checkout. We tipped cash for room service every time AND were signing receipts, but when we asked what the receipts were for, staff brushed it off with “oh it’s nothing.” Then at the end of the trip, room service charges showed up on our bill. We had to go back and explain that we’d already been tipping in cash the whole time. Angel sorted it out, but it was an annoying situation that could’ve been avoided with just a little transparency upfront. If you order room service, ask questions before you sign anything. Bring pesos !

Lovely holiday spent at the hotel! It blends into the scenery perfectly. The food is delicious and the staff are so helpful and charming. The only issue (that effects the area) is mass tidal seaweed which slightly ruins the aesthetics and the water between about April - July - worsened, no doubt because rising ocean temperatures