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Aloft Tulum, a Marriott Hotel

Photo gallery for Aloft Tulum, a Marriott Hotel

Property amenity
2 outdoor pools, free cabanas, pool umbrellas
2 outdoor pools, free cabanas, pool umbrellas
2 outdoor pools, free cabanas, pool umbrellas
Balcony

Overview of Aloft Tulum, a Marriott Hotel

Aloft Tulum, a Marriott Hotel

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park4 min walk
  • Popular LocationLas Palmas Public Beach9 min drive
  • AirportTulum, Quintana Roo (TUY)9 min drive
  • Popular LocationHospital de Tulum10 min drive

Room options

About this area

Tulum

Located in Tulum, Aloft Tulum, a Marriott Hotel is near the beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Playa Ruinas. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Tulum National Park - 4 min walk
  • Las Palmas Public Beach - 9 min drive
  • Hospital de Tulum - 10 min drive
  • Playa Paraiso - 10 min drive
  • Tulum Beach - 11 min drive

Restaurants

  • El Capitan - 8 min walk
  • La Coqueta - 14 min walk
  • El Estrada - 15 min walk
  • Tropi Tacos - 16 min walk
  • Papaya Pizza & Co - 17 min walk

About this property

Aloft Tulum, a Marriott Hotel

4-star hotel
Located close to Playa Paraiso and Tulum Beach, Aloft Tulum, a Marriott Hotel provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Enjoy a meal at the two onsite restaurants. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Full breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, multilingual staff, and a gift shop
  • Luggage storage, wedding services, and ATM/banking services
Room features
All 140 individually furnished rooms include perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Pillowtop mattresses and down comforters
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LCD TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured covered self parking on site (USD 15 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–11:30 AM: USD 8-15 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in common area(s)

Restaurants on site

  • W XYZ Restaurant
  • Ático Rooftop Bar & Loung
  • WXYZ Bar
  • Re:fuel by Aloft

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Bicycle rentals

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (2170 square feet)
  • Coworking space
  • Meeting rooms - 3

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Doorbell and phone notification
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • Digital channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually furnished
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 52 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 40 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 20 per accommodation, per night. This fee does not apply to children under 2 years of age.
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 8 and USD 15 per person (approximately)
  • Covered self parking fee: USD 15 per day
  • Pet fee: USD 52 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Aloft Tulum
Aloft Tulum, A Marriott
Aloft Tulum by Marriott
Aloft Tulum a Marriott Hotel
Aloft Tulum, a Marriott Hotel Hotel
Aloft Tulum, a Marriott Hotel Tulum
Aloft Tulum, a Marriott Hotel Hotel Tulum

Reviews

8.8

Excellent

Rating 10 - Excellent. 142 out of 215 reviews" "
" "10 - Excellent 66%
Rating 8 - Good. 49 out of 215 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 8 out of 215 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 8 out of 215 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 8 out of 215 reviews" "
" "2 - Terrible 4%

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2023

6/10 Okay

Ama

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Still waiting for the holding deposit to be refunded. It's been 6 days since I checked out. Long wait to get breakfast. Please bear in mind when scheduling early morning tours. Has the potential to be a great hotel. But sadly at the moment it's just ok. Lack of trained staff was evident. It's new so hopefully just teething problems
Stayed 4 nights in Jan 2023

10/10 Excellent

Justine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

8/10 Good

ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t sure about which location to stay (beach or town) but aloft was a great compromise. Was able to walk to town, but could still bike to tulum ruins and they had a shuttle to the beach clubs. So many more affordable eating options in town then on the beach and taxis from beach to town are at least 30USD each way. So unless you plan on doing nothing but beach would not stay at a beach hotel. Rooms super clean and fine (although could’ve used more lighting when I had to work on a computer at night), pools nice (although view from roof is not great), great gym, food at restaurants fine Saw people complaining about the 20 usd per day resort fee, but I found it useful: I used it for food each day, and it includes two free drinks beyond that, and I used the bikes and shuttle. I would definitely stay here again.

10/10 Excellent

Alisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was clean and people were kind
Stayed 5 nights in Nov 2022

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, comfortable beds. The food in the restaurant was pretty horrible but aside from that this is a decent hotel and I would stay here again. Most of the staff were wonderful, only issues were with the restaurant staff (ie saying no green juice was available when clearly two jugs were sitting right there, and getting conflicting information from different people on different days about the ability to charge to our room).

8/10 Good

Carole A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My fiancé and I love this place and stay every time we go to Tulum. It was disappointing this time that there was leaking in the bathroom so they moved us the room across the hall. He had to move everything himself and we weren’t comped or anything for the inconvenience. It was really disappointing.
Stayed 2 nights in Oct 2022

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We (group of friends) selected this hotel for our girls trip, and it was wonderful! The resort fees are worth it. Everyday my group and I went to the rooftop bar to grab some drinks and a quick bite. The spa was also incredible. You have the option of inviting the masseuse to your room, poolside or in the lovely garden. The hotel is also located in a convenient area. The beach clubs and a few cenotes are near. A pharmacy, a place to exchange money and numerous restaurants are adjacent to this property. My favorite thing was the staff and how they were so professional and accommodating, especially ENRIQUE. Highly recommended!
Stayed 3 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accomodating. Place was new and very clean. Hotel is in close proximity of everything.
Stayed 4 nights in Sep 2022