Find hotels near Hospital de Tulum, Tulum from CA $55

"The hotel knew it was my birthday, yet the birthday banner wasn’t placed on my door until the day before we left, which felt like an afterthought. As Preferred guests, we also expected a smoother checkout, but it took over 20 minutes because they were short-staffed. That was disappointing considering the “Preferred” status. Also be careful not to leave anything behind in your room. My boyfriend accidentally left his Beats headphones, and when we contacted the hotel less than an hour later, they claimed he must have “misplaced” them. It felt like they were simply washing their hands of the situation and taking no responsibility. Given how quickly we contacted them, it’s hard to believe they were just misplaced and it strongly suggests someone on staff kept them. Overall, very disappointing. We travel often throughout the Riviera Maya and expected much better from this property."

"Across the street from the airport shuttle! Beautiful atmosphere! Loved it! "

"Nice and close to bus depot and lots of restaurants. Staff were extremely friendly! Only complaint, I wish it would have had a ceiling fan instead of having to use the air conditioner!"

"Check in was delayed, pool was murky, room smelled musty, lock on room was unsafe (almost locked myself inside the hut), needs upgraded door locking system"

"Great location. Loved biking around the area. over to the national park and beach there and centro"

" Very good for the price I paid"

"Clean room and happy staff "

"Clean room. Staff was friendly. Pool was decent. It would have been great if they had fridge and microwave and a small seating area in all rooms. "

"The spa pool in the room is cold, unfortunely we did not enjoy the pool at all during the stay because it wasnt warm water, although we did use the hot jacouzi out side, but since we paid for the room in the pool and didnt use it at all it was a little upsetting and it was also dirty. Another thing i wish it was an all inclusive for the price we paid almost $2,000 for our stay and no food included. That was a bummer. Other than that i will say it a very nice hotel. They kept our room clean, staff was lovely, very kind, and they always made sure to come around to ask if we needed anything. "