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Majaro Hotel Tulum

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Outdoor pool, free cabanas, sun loungers
Outdoor pool, free cabanas, sun loungers
Outdoor pool, free cabanas, sun loungers
Suite, 2 Bedrooms, Terrace | Terrace/patio

Overview of Majaro Hotel Tulum

Majaro Hotel Tulum

3.5 star property
8.8 out of 10 Excellent
8.8/10 Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
Fracc. La Veleta, Lote 21, Manzana 47, Region 15, Tulum, QROO, 77760

Explore the area

  • Popular LocationHospital de Tulum3 min drive
  • Popular LocationDos Aguas Park4 min drive
  • Popular LocationSFER IK8 min drive
  • AirportTulum, Quintana Roo (TUY)17 min drive

Room options

About this area


Majaro Hotel Tulum is located in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Playa Paraiso. Xel-Há Park and LabnaHa Ecopark Adventures are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Hospital de Tulum - 3 min drive
  • Dos Aguas Park - 4 min drive
  • Cenote Crystal - 5 min drive
  • SFER IK - 8 min drive
  • Las Palmas Public Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 100 min drive


  • El Camello Jr - 18 min walk
  • Guacamole Club - 11 min walk
  • La Baguette - 7 min walk
  • Tacos Bish - 17 min walk
  • Safari Comedor Zama - 13 min walk

About this property

Majaro Hotel Tulum

3.5-star hotel
Take advantage of a roundtrip airport shuttle, a swim-up bar, and a poolside bar at Majaro Hotel Tulum. Treat yourself to a massage or other spa services. The onsite coffee shop, Tablo, features happy hour. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a rooftop terrace and a coffee shop/cafe.
Other perks at this hotel include:
  • An outdoor pool with free cabanas, sun loungers, and a swim-up bar
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and outdoor furniture
  • Multilingual staff, luggage storage, and concierge services
Room features
All 12 rooms include comforts such as premium bedding and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Free infant beds and travel cribs
  • Memory foam beds and down comforters
  • Bathrooms with eco-friendly toiletries and hair dryers
  • Wardrobes/closets, eco-friendly cleaning products, and mini fridges


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM–noon for a fee: MXN 200–500 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Tablo

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Outdoor pool

Family friendly

  • Free crib
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Travel crib


  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance


  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace


  • In-room massages


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Handrails in stairways
  • No elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance


  • Designated smoking areas

Room amenities


  • Blackout drapes
  • Down comforter
  • Free crib
  • Memory foam mattress
  • Premium bedding


  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar


  • Access via exterior corridors
  • Air conditioning
  • Biodegradable cleaning products available
  • Biodegradable toiletries
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Window screens

Similar properties



Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk


Pets allowed for an extra charge of MXN 1000 per pet, per stay, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: MXN 630 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200–500 per person
  • Airport shuttle fee per child: MXN 0
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and sofa beds
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number OMA211029MB8

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Majaro Hotel Tulum Hotel
Majaro Hotel Tulum Tulum
Majaro Hotel Tulum Hotel Tulum

Frequently asked questions

Does Majaro Hotel Tulum have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Majaro Hotel Tulum?

As of Jun 4, 2023, prices found for a 1-night stay for 2 adults at Majaro Hotel Tulum on Jun 5, 2023 start from CA $139.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Majaro Hotel Tulum pet-friendly?

Yes, dogs are allowed at this property. There's a deposit of MXN 1000 per stay and a fee of MXN 1000 per pet, per stay. Service animals are exempt from fees.

How much is parking at Majaro Hotel Tulum?

Self parking is free at this property.

What time is check-in at Majaro Hotel Tulum?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Majaro Hotel Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Majaro Hotel Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A per vehicle, one-way fee applies.

Where is Majaro Hotel Tulum located?

Situated in Tulum, this hotel is 1.2 mi (1.9 km) from Hospital de Tulum and 2.7 mi (4.3 km) from Tulum Beach. Dos Aguas Park and Tulum National Park are also within 2 mi (3 km).




Rating 10 - Excellent. 39 out of 57 reviews" "
" "10 - Excellent 68%
Rating 8 - Good. 12 out of 57 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 1 out of 57 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 1 out of 57 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 4 out of 57 reviews" "
" "2 - Terrible 7%




Staff & service




Property conditions & facilities




10/10 Excellent


Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and well-maintained; the service is great as staff is friendly and attentive. I would highly recommend this property.

8/10 Good


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding roads were dirt and dangerous.
Stayed 6 nights in Apr 2023

6/10 Okay


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel roads are ugly to get thru . Construction is next door no peace you can hear their loud music early in the morning they stare when you’re in your private pool so no privacy at all shower is outside . I didn’t like .that at all . You can see thru clearly they actually stay living there in the construction site. They have a sliding door that does not lock and I had my 4 yr old with me so I had to be on top of her not opening very stressing .
Stayed 6 nights in Mar 2023

2/10 Terrible


Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent


Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good overall
Stayed 2 nights in Mar 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good


Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 4 nights in Feb 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here very quiet nice rooms nice pool & bar. roads little rocky & stuff but thats mainly that whole area. Front desk people are cool & helpful
Stayed 7 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean, convenient and safe location. The on-site restaurant had great breakfast. Staff and other hotel guests were very friendly. Check in process involved multiple steps such as downloading an app for your room key, scanning a QR code for the wi-fi. I would recommend having a pre check in or even notifying guests of check in process prior to arrival to allow them to prepare. Lastly, the security man was a little odd. If we weren’t told that he was security you would just think he was a stranger lingering around in the area. The first night we arrived he was sitting across the street on the side walk. He never interacted with us once while there for 2 nights. Overall great hotel! Highly recommend but would encourage management to make those minor adjustments!
Stayed 2 nights in Jan 2023

2/10 Terrible


Disliked: Staff & service, amenities, property conditions & facilities
This hotel of place was in a remote area nothing around but other building under construction. The front desk was outside tiny 😳 front desk staff was not really friendly they had to be reminded several times of things So uncaring no personality Food was horrible and extremely expensive!!! They didn't even offer free coffee at least !! The kitchens closed at 4pm !!! What the heck?? No food in the area you have to take a taxi to find food or walk 30 minutes Roads around the hotel horrible!!! This place to me was a nightmare!!! The pictures on the website only show inside.. Room was ok Internet kept going in and out... Only two people there were kind. The lady that cleans the rooms and one of the bar guys Everyone else was so cold unkind uncaring and unprofessional They even tried to charge me again at check in ? !! When i had already booked in advance Tulum was not what i thought it would be Bad experience all around from airport transportation to hotel experience to tulum itself horrible I will never return to Tulum or that hotel again i DON'T RECOMMEND IT unless you like remote areas where you have to hunt for food after 4pm Even the bar closed at 11?? And drinks were not great but very expensive This property needs new management new staff and better amenities... Just horrible 😞 😢