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Copal Tulum Hotel

Photo gallery for Copal Tulum Hotel

Featured Image
2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/Patio

Overview of Copal Tulum Hotel

Copal Tulum Hotel

4 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Social distancing
  • Sheets and towels washed at 60°C
Calle Ixchel sn, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park3 min drive
  • Popular LocationDos Aguas Park3 min drive
  • AirportTulum, Quintana Roo (TUY)7 min drive
  • Popular LocationLas Palmas Public Beach8 min drive

Choose dates to view prices

About this area

Tulum

Copal Tulum Hotel is located in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures are also worth visiting.

What's nearby

  • Tulum National Park - 3 min drive
  • Dos Aguas Park - 3 min drive
  • SFER IK - 6 min drive
  • Las Palmas Public Beach - 8 min drive
  • Playa Paraiso - 9 min drive

Restaurants

  • Batey — 17 min walk
  • Le Bistro — 17 min walk
  • El Milagrito — 17 min walk
  • La Querida — 17 min walk
  • Paquino — 18 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

About this property

Copal Tulum Hotel

4-star spa hotel near Tulum National Park
Along with 2 outdoor pools, this smoke-free hotel has a full-service spa and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, massage/treatment rooms, and concierge services. All 11 rooms offer comforts like memory foam beds and premium bedding, plus free WiFi and Smart TVs with satellite channels. For a bit of entertainment, TVs come with Netflix, and guests will also find private yards and in-room massages.
Copal Tulum Hotel offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 320-320 for adults and MXN 320-320 for children
  • 1 poolside bar

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Firepit
  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch Smart TV
  • Netflix
  • Satellite channels

Outdoor space

  • Deck or patio
  • Yard

More

  • Access via exterior corridors
  • Chef
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Restaurant dining guide

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 9:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 320 and MXN 320 for adults, MXN 320 and MXN 320 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards, debit cards, debit cards, debit cards, and debit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 120 out of 208 reviews
5 - Excellent 58%
Rating 4 - Good. 37 out of 208 reviews
4 - Good 18%
Rating 3 - Okay. 17 out of 208 reviews
3 - Okay 8%
Rating 2 - Poor. 13 out of 208 reviews
2 - Poor 6%
Rating 1 - Terrible. 21 out of 208 reviews
1 - Terrible 10%

4.4/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back next time I go to Tulum! It was beautiful and close to everything we wanted to do.
Stayed 8 nights in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
traveled with my family for my mom's 50th birthday. our 4-night stay at copal tulum was absolutely lovely! the staff were so attentive & caring & made everything easy from taking care of our dinner reservations to arranging birthday decorations for my mom's birthday! limited vegan options at the hotel itself but delivery is very easy using tomato.mx! lots of vegan options in tulum if that's what you're looking for! the vegan toast during breakfast hours was amazing & the sushi restaurant upstairs was also delicious for vegans & non-vegans! the only con i would have to say is that one day there was a group of employees outside protesting because they were not receiving fair wages & were demanding better treatment from their superiors. i really hope copal tulum takes care of its employees as well as it takes care of its guests. they're a vital piece of the hotel & deserve to be treated as such.
Stayed 4 nights in Nov 2021

4/5 Good

Travelled with partner
Liked: Cleanliness
Not sure where the photo displayed on Expedia came from because the pool we viewed at hotel did not look like this at all to me? Pool I saw was on 1st level, completely surrounded by beautiful foilage and shady. The small on-site restaurants (sushi & Mexican flair) were very nice. Our biggest issues with hotel were lack of ability to connect to Internet for beginning of stay & some of the completely unacceptable unpaved, deeply rutted roads surrounding it. Room was quite spacious and full size refrig was helpful. Parking was available in front and side of hotel.
Stayed 1 night in Nov 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities
I didn’t like that rarely anyone spoke English that worked there because I understand I’m in Mexico but they were no help honestly when questions were concerned. Also that they didn’t have jacuzzis or at least one. Their one bedroom had a connecting room that was occupied while were in it and it was just awkward because we didn’t know until we arrived... scary! House keepers were great and the property was clean and well kept!!!
Stayed 5 nights in Nov 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff (especially Hector, Angel, and Javier) we’re all amazing! Great room design/layout, delicious restaurants and great location. It isn’t on the beach strip, but that nice to have a little jungle oasis with quick and easy access to the main beach strip.
Stayed 3 nights in Nov 2021