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Copal Tulum Hotel

4.5 star property
Luxury spa hotel near Tulum National Park
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your current months are July, 2024 and August, 2024.
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August 2024

Photo gallery for Copal Tulum Hotel

2 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers
Exterior detail
Premium Apartment, 2 Bedrooms, Private Pool, Garden View
2 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, down comforters, memory foam beds, minibar

Reviews

8.4

Very good

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • Spa
    SpaSpa
  • Parking included
    Parking includedParking included
  • Breakfast available
    Breakfast availableBreakfast available
  • Gym
    GymGym

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

The stay was beautiful, staff were great
Nevatha
Mar. 20, 2024
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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 1658 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
  • 1313 sq ft
  • Sleeps 3
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

Smart TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 969 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
  • 807 sq ft
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 1163 sq ft
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

Highlights

Deck/patio
Yard
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
  • 786 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
  • 1023 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace, Garden View

Courtyard view

Deluxe Double Room, 1 King Bed, Terrace, Garden View

Highlights

Deck/patio
Yard
Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Down duvet
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 2303 sq ft
  • Sleeps 3
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 3100 sq ft
  • Sleeps 3
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

Smart TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 1776 sq ft
  • Sleeps 3
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 2314 sq ft
  • Sleeps 3
  • 1 King Bed, 4 Twin Beds and 1 King Sofa Bed

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About the area

Map
Calle Ixchel sn, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 3 min drive
  • Las Palmas Public Beach - 8 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Mercado Tulum - ‬20 min walk
  • ‪Marquesitas - ‬15 min walk
  • ‪Pescaderia Estrada - ‬13 min walk
  • ‪Maya-Xel Tulum by Jaguar Negro - ‬7 min walk
  • ‪Los Morros Tulum - ‬5 min walk

About this property

Copal Tulum Hotel

Luxury hotel near Tulum Mayan Ruins
Take advantage of a poolside bar, a terrace, and a firepit at Copal Tulum Hotel. Indulge in a manicure/pedicure, a body scrub, and a hot stone massage at The Healing Spot, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a garden and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and concierge services
  • Guest reviews speak highly of the pool, helpful staff, and first-rate property condition
Room features
All 85 rooms boast comforts such as premium bedding and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Memory foam beds and down comforters
  • Bathrooms with rainfall showers and designer toiletries
  • Smart TVs with Netflix and satellite channels
  • Private yards, a personal chef, and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with satellite channels

Food and drink

  • Chef service
  • Late-night room service
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Deck/patio
  • Yard

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Does Copal Tulum Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at Copal Tulum Hotel?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on Jul 31, 2024 start from CA $124.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Copal Tulum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Copal Tulum Hotel?

Self parking is free at this property.

What time is check-in at Copal Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Copal Tulum Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Copal Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Copal Tulum Hotel located?

Located in Zama, this luxury hotel is within 1 mi (2 km) of Hospital de Tulum and Tulum National Park. Tulum Beach and Tulum Mayan Ruins are also within 3 mi (5 km).

Copal Tulum Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 486 out of 773 reviews" "
Rating 8 - Good. 123 out of 773 reviews" "
Rating 6 - Okay. 55 out of 773 reviews" "
Rating 4 - Poor. 45 out of 773 reviews" "
Rating 2 - Terrible. 64 out of 773 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Sasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience once you walk in to the hotel's interiors, it transports you to a lush atrium jungle environment.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place- magical at night with great lighting. Room was spacious and well stocked, full kitchenette. Friendly staff and beautiful pools. Reasonable prices at restaurant. Only complaint for all of Tulum is the lack of public transport- you are limited to taxi, scooter or bike- no ride sharing services or public systems.
Stayed 1 night in Jul 2024

10/10 Excellent

Tashara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! I stayed during hurricane Beryl and I felt so safe at the hotel. The staff gave us updates of what’s going on through WhatsApp. Anything you asked for they gave you. Everyone is extremely nice. The room was clean, pool amazing. There isn’t much of a view. You’re surrounded by trees but that wasn’t a problem for me. Food was great, especially the sushi served at the restaurant upstairs. I would recommend this hotel to everyone. I was skeptical because of the bad reviews but I loved my time here.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Im inlove with this place staff so welcoming and professional. A time was surely had . Definitely recommend this place .
Stayed 2 nights in Jun 2024

10/10 Excellent

KENTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zen setting with lush trees all around the facility. Clean hotel. The aerea around the hotel is average and dark at night. Really nothing the hotel can do. It's the city and government not taking care of the streets and the environment.
Stayed 4 nights in Jun 2024

10/10 Excellent

Cynthia

Stayed 4 nights in Jun 2024

10/10 Excellent

Katia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The we had an amazing time! The staff was amazing! The power went out a couple time La due to the weather but overall we had a great experience!!
Stayed 3 nights in Jun 2024

8/10 Good

Zakiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was very clean and it was to my standard. The hotel itself is very beautiful and zen. It definitely gives a very relaxed feel. There are dogs and cats that live at the hotel which I don’t mind since I love animals but if that’s not something you like then it’s good to be aware of. The pools are nice, clean and cool. I do think they need more staff since a group of eaten floating breakfasts didn’t get picked up for a while and we were swimming in the pool whilst it was next to us, so that was a bit gross…so maybe if they had more staff that would’ve been taken care of quicker. Also, the power did go out at night and they do not have a generator so keep that in mind as it can get pretty hot. Also room service is not easy to get a hold of like typical hotels. We got massages which were great. I definitely recommend the massage but be sure to bring your voucher because we forgot ours and ended up paying full price sadly. The food at the restaurant was surprisingly good for the most part w/ good prices, but I do not recommend the eggs Benedict with smoked salmon, the salmon was super hard. Overall I would visit again & we enjoyed our stay.
Stayed 2 nights in Jun 2024

8/10 Good

Bev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 nights here upon arriving in Tulum. PROS: Easy walk to downtown. The area is being developed and safe to walk during daylight. The food in the resturant was excellent and we purchased the discounted massages which were also excellent. The front desk staff and concierge were very pleasant and kind. The grounds are beautiful and well maintained. CONS: the bath products were billed as “natural” but are just watery. The rooms show some wear and during our stay the fob system on the rooms “went down” and we could not lock our room. The staff used their card key to lock for us. System was back up in a couple hours. As we learned later in our stay in Tulum, the electrical grid is fragile and creates these problems everywhere. ALWAYS use the safe in the rooms and take other personal safety precautions.

10/10 Excellent

sydney

Stayed 3 nights in Jun 2024

10/10 Excellent

Lohgan Sanai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend anyone coming to mexico to come stay at this hotel. When you come to stay, you will see why I rated this place 5 stars!
Stayed 4 nights in Jun 2024

10/10 Excellent

Simone

Stayed 1 night in Jun 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Absolutely Beautiful Place, feels like you are staying in the middle of the jungle with all the Comfort of a very comfortable hotel. The surroundings, gardens and pools were well kept Staff was friendly and courteous
Stayed 1 night in Jun 2024

10/10 Excellent

Jamie

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Annie B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 4 nights in May 2024

10/10 Excellent

Shawnda, brooklyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent hotel❤️
Stayed 3 nights in May 2024

10/10 Excellent

JULIE

Liked: Cleanliness
Stayed 4 nights in Nov 2023

10/10 Excellent

Sherkerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property…Johnny and Front Desk lady of the day and the restaurant workers were the absolute best. I love the bartenders at the bar they were so helpful
Stayed 3 nights in May 2024

10/10 Excellent

MARYLEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. The staff were super helpful and friendly. Thank you everyone
Stayed 4 nights in May 2024

10/10 Excellent

Ciara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Friendly and helpful staff and such a beautiful property. Location is excellent- walkable to Tulum Center or a very quick taxi ride. Also very easy to get an affordable taxi to the beach areas. We also both got a relax massage during our stay here and really enjoyed it. Definitely recommend and we are actually looking to come back sometime in the future.
Stayed 5 nights in Apr 2024

10/10 Excellent

Nezhai, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Apr 2024

10/10 Excellent

Janaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The boutique hotel is beautiful. The staff is extremely helpful and accommodating. The infinity pool is great and even the studio rooms are very spacious and nice.
Stayed 5 nights in Apr 2024

10/10 Excellent

Gordon

Stayed 2 nights in Apr 2024

10/10 Excellent

Ivory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!!!
Stayed 4 nights in Apr 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5