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Copal Tulum Hotel

Photo gallery for Copal Tulum Hotel

2 outdoor pools
2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio

Overview of Copal Tulum Hotel

VIP Access

Copal Tulum Hotel

4.5 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Calle Ixchel sn, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park3 min drive
  • Popular LocationHospital de Tulum7 min drive
  • Popular LocationLas Palmas Public Beach8 min drive
  • AirportTulum, Quintana Roo (TUY)12 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Tulum

Copal Tulum Hotel is located in Tulum. Cenote Calavera and Cenote Crystal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tulum Beach and Tulum National Park. LabnaHa Ecopark Adventures and Xel-Há Park are also worth visiting.

What's nearby

  • Tulum National Park - 3 min drive
  • SFER IK - 6 min drive
  • Hospital de Tulum - 7 min drive
  • Las Palmas Public Beach - 8 min drive
  • Playa Paraiso - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • Curry by Po Thai - 15 min walk
  • El Vegetariano - 16 min walk
  • La Parrillada - 16 min walk
  • Batey - 17 min walk
  • Le Bistro - 17 min walk

About this property

Copal Tulum Hotel

4.5-star luxury hotel
At Copal Tulum Hotel, you can look forward to a roundtrip airport shuttle, a poolside bar, and a terrace. Indulge in a hot stone massage, a body scrub, and a facial at The Healing Spot, the onsite spa. Enjoy international cuisine, garden views, and brunch at the two onsite restaurants. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a firepit and a garden.
You'll also enjoy perks such as:
  • 2 outdoor pools
  • Free self parking
  • Cooked-to-order breakfast (surcharge), express check-out, and a 24-hour front desk
  • Smoke-free premises, massage treatment rooms, and coworking spaces
Room features
All 85 rooms boast comforts such as premium bedding and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
Other conveniences in all rooms include:
  • Memory foam beds and down comforters
  • Bathrooms with rainfall showers and designer toiletries
  • 43-inch Smart TVs with Netflix and satellite channels
  • Private yards, a personal chef, and ceiling fans

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available for a fee: MXN 500–1,000 for adults and MXN 400–550 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch Smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Late-night room service
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Deck/patio
  • Yard

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between MXN 500 and MXN 1000 for adults, MXN 400 and MXN 550 for children (approximately)
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Does Copal Tulum Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at Copal Tulum Hotel?

As of Jan 28, 2023, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on Feb 19, 2023 start from CA $167.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Copal Tulum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Copal Tulum Hotel?

Self parking is free at this property.

What time is check-in at Copal Tulum Hotel?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Copal Tulum Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Copal Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Copal Tulum Hotel located?

Situated in Tulum, this luxury hotel is 1.1 mi (1.7 km) from Dos Aguas Park and 3.1 mi (5 km) from Tulum Mayan Ruins. Tulum National Park and Hospital de Tulum are also within 2 mi (3 km).

Reviews

8.2

Very good

Rating 10 - Excellent. 301 out of 507 reviews" "
" "10 - Excellent 59%
Rating 8 - Good. 84 out of 507 reviews" "
" "8 - Good 17%
Rating 6 - Okay. 41 out of 507 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 32 out of 507 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 49 out of 507 reviews" "
" "2 - Terrible 10%

8.8/10

Cleanliness

8.4/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Enayjah Porchae

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Not a good experience. They kept trying to make me and my friends pay more than what we had to. A lady got punched and her wallet stolen and the staff just let it happen! Do no come to this hotel
Stayed 4 nights in Jan 2023

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

Khadijah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the stay. Exceeded my expectations. Will come back for sure.
Stayed 4 nights in Jan 2023

10/10 Excellent

JacQuana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a complete step up from the Airbnb we originally had. Amazing staff, amazing grounds

10/10 Excellent

Sacha Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's in a good location, everything is nearby, the hotel is beautiful and the Staff was very helpful and friendly.

2/10 Terrible

Shahin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We booked 3 nights at this hotel. Judging by previous reviews and images online, we thought it was a great place to stay, however we were deeply disappointed and had a terrible experience. We arrived around noon. We wanted to check in and come back at 3pm to receive our room, however the front desk staff wouldn't allow it. I had to drag the bags from my vehicle, parked in the street about 100ft away (because there is never any parking available on site) and it was then taken by the bellman who said he would drop it off at our room. That took about 30 minutes. The room was dirty upon arrival. There were used cigarette buds in the balcony (which even though we requested it be cleaned it was never picked up). For some reason they would only leave one towel in the room, event though they knew we were two guests. Pool area is filthy and small. You will never find a spot to chill out. Our room was never cleaned up even after we requested it and we never had more than one towel. Staff was unprofessional and rude. They tried charging us $10USD at checkout for a bag of chips, they don't even have chips in the mini bar. We were offered compensation for out troubles, but we didn't even receive an apology. They don't honor their expedia gold member policy.

2/10 Terrible

Jamaria

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Me & my guest stay at Copal hotel was terrible overall. The first night we did not our towels to shower for 10hrs. It took me to go to the front desk 4 times to request them. We weren’t able to go out and enjoy the day because of that. We asked for the king size pull out to be made or for the staff to even give us the sheets and covers so we can make it ourselves that also took 10hrs. The room smell moldy to the point it made us feel nauseous. The staff at the front desk was very rude. The server at the restaurant wasn't nice and very pushy with the tip when he gave us the bill he said three times before we paid “service not included”. We are women that travel often & understand that the workers make a living off their tips & we tip very well because of that. The only nice/attentive person we encountered was Frida she tried really hard to help us but it wasn’t much she can do. We also had a wonderful driver Edy. Other than that I would NEVER recommended this place to anyone. The WORST hotel I ever stayed at.

4/10 Poor

ANDREW

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
it seemed nearly every guest there had an issue with the hotel and we were no different. for us: they put me in a worse room than i booked. it was impossible to get clean towels. service at the restaurant is worse than any other place in town. looks pretty tho!

6/10 Okay

Yimei

Travelled with partner
Liked: Cleanliness, staff & service
Basically, everything was good, decent environment and a large room with a private pool, kind staff, but [1]the door was hard to open and it took us 30mins to wait for someone passing by to open it for us. (No telephone inside the room, no number found, and no one can be reached) (if the door has to be opened with some trick then the staff should tell us first) [2]everyday one less towel or less shampoo or two less cups provided.