Title: OYO Hotel Colibri - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # OYO Hotel Colibri Guests savor snacks from the hotel bar on their private balconies, creating memorable moments while enjoying in-room coffee or tea service for added comfort. ![Lobby sitting area](https://images.trvl-media.com/lodging/35000000/34370000/34369300/34369300/c3815191.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/35000000/34370000/34369300/34369300/75a6c494.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, Multiple Beds](https://images.trvl-media.com/lodging/35000000/34370000/34369300/34369300/7eaebaf0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/35000000/34370000/34369300/34369300/5c227810.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/35000000/34370000/34369300/34369300/ab406660.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Platas, in the city center, welcomes travelers with daily manager's receptions and a peaceful garden. The bar/deli offers snacks, while the lobby provides free WiFi, freshly brewed coffee or tea, and newspapers for catching up on current events. 4.6 ## Popular amenities - Room service - Housekeeping - 24/7 front desk - Laundry - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 24 - Oct. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=34369300&PinnedHotelID=34369300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=34369300&PinnedHotelID=34369300&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 25 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=34369300&PinnedHotelID=34369300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=34369300&PinnedHotelID=34369300&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=34369300&PinnedHotelID=34369300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=34369300&PinnedHotelID=34369300&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=34369300&PinnedHotelID=34369300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=34369300&PinnedHotelID=34369300&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ![Standard Room, 1 Double Bed](https://images.trvl-media.com/lodging/35000000/34370000/34369300/34369300/8b06877b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed ### Highlights Balcony Soundproofed Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains - 129 sq ft - Sleeps 2 - 1 Double Bed ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/35000000/34370000/34369300/34369300/3c9a6e94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds ### Highlights Balcony Separate sitting area Soundproofed Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding - 129 sq ft - Sleeps 4 - 2 Double Beds ![Standard Room, Multiple Beds](https://images.trvl-media.com/lodging/35000000/34370000/34369300/34369300/54982385.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Multiple Beds ### Highlights Balcony Separate sitting area Soundproofed Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding - 194 sq ft - Sleeps 6 - 3 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Platas.h34369300.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Platas.h34369300.Hotel-Information) ## About the area Located in Chetumal, OYO Hotel Colibri is connected to a shopping center. The area's natural beauty can be seen at Lake Bacalar and Explanada de la Bandera, while Museo de la Ciudad and Museum of Maya Culture are cultural highlights. Planetarium Yook'ol Kaab and Payo Obispo Zoo are also worth visiting. [Visit our Chetumal travel guide](https://www.expedia.ca/Chetumal.dx6050872) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.49960%2C-88.30100&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=i4p2i0ZYGS07ZOvjilSaKVrnJ0Y=) Plutarco Elias Calles #205, Heroes, Chetumal, QROO, 77000 ### What's nearby - Palacio Municipal De Othon P. Blanco - 5 min walk - 0.5 km - Chetumal Ferry Terminal - 11 min walk - 1.0 km - Palacio de Gobierno - 11 min walk - 1.0 km - Explanada de la Bandera - 11 min walk - 1.0 km - Museum of Maya Culture - 14 min walk - 1.2 km ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 7 min drive ### Restaurants - ‪Marisquería El Taco Loco - ‬1 min walk - ‪CAFE 290 - ‬5 min walk - ‪El Taquito de Don Julio - ‬4 min walk - ‪Los Comales - ‬3 min walk - ‪Mantura - ‬5 min walk ## About this property ### OYO Hotel Colibri Hotel connected to a shopping center Consider a stay at OYO Hotel Colibri and take advantage of a free daily manager's reception, dry cleaning/laundry services, and a snack bar/deli. Stay connected with free in-room WiFi. You'll also find perks like: - Free self parking - Express check-out, multilingual staff, and luggage storage - Smoke-free premises, coffee/tea in the lobby, and a front-desk safe Room features All guestrooms are individually decorated, and have comforts such as air conditioning, in addition to thoughtful touches like free WiFi and desk chairs. Extra conveniences in all rooms include: - Hypo-allergenic bedding and free cribs/infant beds - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Balconies, fans, and daily housekeeping ## Similar properties ![Pool](https://images.trvl-media.com/lodging/10000000/9760000/9752900/9752823/f4ce4e53.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Marlon Chetumal - Parking included - Free WiFi - Air conditioning - Room service 7.6 Good 418 reviews CA $51 CA $59 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=9752823&PinnedHotelID=9752823&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/49000000/48820000/48819300/48819236/d97ffff0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rosa del Alba, Malecón Chetumal Chetumal - Free WiFi - Housekeeping - 24/7 front desk 6.6 20 reviews CA $31 CA $39 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=48819236&PinnedHotelID=48819236&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/84000000/83440000/83439600/83439539/8727cd49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Hotel Marías,Aeropuerto Internacional de Chetumal Chetumal - Pool - Parking included - Free WiFi - Air conditioning 6.2 66 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=83439539&PinnedHotelID=83439539&HadPinnedHotel=true®ionId=-1&adults=2) ![Hallway](https://images.trvl-media.com/lodging/40000000/39450000/39444900/39444859/705e4e4f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Fontana Chetumal - Free WiFi - 24/7 front desk 8.0 Very good 167 reviews CA $42 CA $52 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=39444859&PinnedHotelID=39444859&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/36000000/35590000/35581900/35581866/734f113c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Suites Arges - Centro Chetumal Chetumal - Pool - Pet-friendly - Parking included - Free WiFi 8.2 Very good 514 reviews CA $54 CA $67 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=35581866&PinnedHotelID=35581866&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast](https://images.trvl-media.com/lodging/7000000/6200000/6193600/6193535/dc8f7cd3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TRYP by Wyndham Chetumal Chetumal - Pool - Breakfast included - Pet-friendly - Free WiFi 7.8 Good 748 reviews CA $107 CA $131 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=6193535&PinnedHotelID=6193535&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/105000000/104440000/104438400/104438303/a3c49c26.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Chetumal Hotel Chetumal - Parking included - Free WiFi - Air conditioning - Housekeeping 8.0 Very good 25 reviews CA $60 CA $74 total includes taxes & fees Nov 11 - Nov 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=104438303&PinnedHotelID=104438303&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9050000/9049200/9049194/8f95e14d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Principe Chetumal - Pool - Kids pool - Free WiFi - Restaurant 7.2 Good 256 reviews CA $65 CA $80 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=9049194&PinnedHotelID=9049194&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9280000/9279300/9279209/5215aa82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Juliet Chetumal - Parking included - Free WiFi - Restaurant - Air conditioning 8.0 Very good 122 reviews CA $48 CA $59 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=9279209&PinnedHotelID=9279209&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden view](https://images.trvl-media.com/lodging/14000000/13200000/13198600/13198525/ad9113b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Blanca Chetumal - Free WiFi - Air conditioning - Parking available - Business services 8.6 Excellent 868 reviews CA $71 CA $82 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=13198525&PinnedHotelID=13198525&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Street parking available - Free self parking on site ### Food and drink - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Family friendly - In-room crib - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Accessibility - No elevator ### More - Communal living room - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib - Hypo-allergenic bedding ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Access via exterior corridors - Air conditioning - Desk - Desk chair - Fan - Individual decor - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Onsite parties or group events are strictly prohibited Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Alcohol is not served at this property ### Property is also known as HOTEL PLATAS chetumal PLATAS chetumal Hotel Platas OYO Hotel Colibri Hotel OYO Hotel Colibri Chetumal OYO Hotel Colibri Hotel Chetumal ## Frequently asked questions ### Is OYO Hotel Colibri pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at OYO Hotel Colibri? > As of Oct 24, 2025, prices found for a 1-night stay for 2 adults at OYO Hotel Colibri on Oct 27, 2025 start from CA $36.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Chetumal-Hotels-Hotel-Platas.h34369300.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at OYO Hotel Colibri? > Self parking is free at this property; nearby parking is also free. ### What time is check-in at OYO Hotel Colibri? > Check-in start time: 2:00 PM; Check-in end time: anytime. ### What time is check-out at OYO Hotel Colibri? > Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability). ### Where is OYO Hotel Colibri located? > Situated near the airport, this hotel is within a 10-minute walk of Palacio Municipal De Othon P. Blanco and Museo de la Ciudad. Malecón de Chetumal and Explanada de la Bandera are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## OYO Hotel Colibri Reviews 4.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 3 8 - Good 3 6 - Okay 4 4 - Poor 2 2 - Terrible 13 ### 5.0/10 Cleanliness ### 4.4/10 Staff & service ### 3.8/10 Amenities ### 3.8/10 Property conditions & facilities ### 3.8/10 Eco-friendliness ### 4/10 Poor #### Verified traveller Apr 23, 2019 Disliked: Staff & service, amenities I liked the 24 hr service. I liked that it was in town ##### Verified traveller Stayed 2 nights in Apr 2019 ### 2/10 Terrible #### Armando Jun 12, 2025 Disliked: Cleanliness, property conditions & facilities That place is mess ##### Armando Stayed 1 night in May 2025 ### 10/10 Excellent #### Ryan Apr 1, 2025 Liked: Cleanliness 2 ##### Ryan Stayed 1 night in Mar 2025 ### 6/10 Okay #### William Mar 11, 2025 Disliked: Amenities, property conditions & facilities It's everything I look for in a stay. A bed, bath, a low price and that's about all I need. The bath could have used ventilation but the window opened onto a block wall. There was A/C, but the controls didn't work. It's freeze or stew. Not for the weak deluxe traveler. Met my low needs. ##### William Stayed 4 nights in Mar 2025 ### 2/10 Terrible #### RHEA Jan 28, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This property should not be on travelocity. It is a run down, bug infested, water damaged, no hot water, no facilities, no help to drag luggage up 2 flights of stairs...I am a 73 yr solo female traveler and felt unsafe the whole time I was there. No effort on this makeshift hotel to accommodate in any way. DO NOT STAY HERE. ##### RHEA Stayed 1 night in Jan 2025 ### 8/10 Good #### Antonio Aug 27, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities La verità parece un robo cobrar 600 peso un installazione misera ##### Antonio Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Dante Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio ##### Dante Stayed 1 night in Aug 2025 ### 2/10 Terrible #### francisco Aug 16, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Humedad mal olor ##### francisco Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Nathy Aug 4, 2025 El lugar estaba cerrado con candado ##### Nathy Stayed 1 night in Jul 2025 ### 2/10 Terrible #### HUGO Aug 2, 2025 Disliked: Amenities Quiero pensar que esto es una burla, verdad ???? El día de mi llegada reporte que el hotel está CERRADOS y en el chat de Expedia MADIE ME PUDO AYUDAR tuve que buscar otro hotel por mi cuenta como podrán ver en mis viajes, espero una compensación porque no pueden engañar a sus clientes de esta manera ![Puerta del hotel cerrada con candado desde hace más de 3 días según me dijeron los vecinos](https://a.travel-assets.com/ugc/hotel-reviews/3018a12d-fe13-4bcb-a209-52e061564b58-1754176859051.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### HUGO Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Carlos Jun 29, 2025 ##### Carlos Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Jose May 25, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Jose Stayed 3 nights in May 2025 ### 8/10 Good #### Gladys May 1, 2025 ##### Gladys Stayed 1 night in Feb 2025 ### 8/10 Good #### Edgar Alejandro Mar 21, 2025 Liked: Cleanliness, staff & service No tenían pago con terminal disponible, ni cambio en efectivo, pero al final, todo bien ##### Edgar Alejandro Stayed 1 night in Mar 2025 ### 4/10 Poor #### Enrique Feb 27, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Enrique Stayed 3 nights in Feb 2025 ### 2/10 Terrible #### Liinda Feb 23, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities PÉSIMO LUGAR, ademas de descuidado no esta limpio, hay cucarachas, esta viejo y da miedo dormir ahi. Agua fria. Jamas regresaré. ##### Liinda Stayed 1 night in Feb 2025 ### 2/10 Terrible #### Verified traveller Feb 7, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ESTAFA - FRAUDE - FOTOS FALSAS Es una ESTAFA, un FRAUDE. Las fotos no son de la propiedad. LAS FOTOS SON FALSAS. Es un engaño. POR FAVOR no reserven porque el HOTEL no es el mismo de las fotos anunciadas. ![](https://a.travel-assets.com/ugc/hotel-reviews/F70DAF0A381392E467ECE915370AD74F39532F7C1738939822877.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F02F8D488A8A7C08AC2D80EFA1612A7F31E6B66E1738939822940.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/421A563758CEC16158D6918697BD9C9CDC628F731738939822944.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F71ABD60D0CA8E226375B9E3ED76A9762A9FDA521738939823131.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Mayela Jun 5, 2019 hotel x ##### Mayela Stayed 5 nights in May 2019 ### 6/10 Okay #### Mariela May 25, 2019 Liked: Cleanliness Disliked: Room comfort ##### Mariela Stayed 1 night in May 2019 ### 2/10 Terrible #### Verified traveller May 15, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities NOS DIERON UNA HABITACION QUE PARECIA MAS CUARTO DE SERVICIO SIN TELEVISION NI VENTANA, PESIMO LUGAR, NO VOLVERE A ESE HOTEL ##### Verified traveller Stayed 1 night in May 2019 ### 2/10 Terrible #### Verified traveller May 11, 2019 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities From day one the toilet tank never fill and never flush well, report front desk but no plumber to fix. While whole time I stay. Last 2 days my room have no tv cable, I report and they can’t able to reach dish company. My room have no wifi, I have to come outside to common area to use wifi, when I report front desk then they say that your room is far from signal range. Then why say room have wifi on site. I have big problem while checking in. They say my card didn’t accept but it work at the atm well. They want money in cash in there hands , I think that is the whole point. My paper say that my price is included my 2 kids and 2 adult but they still charge me for 1 extra kid every day which I stay. Very terrible experience and front desk don’t talk English at all. And after all which room I stay number 9 don’t have remote for ac , I have get up and on and off from breaker and I can’t adjust the speed, it set on 1 and I have get up always to off it all the time at mid night during my sleep. Very terrible experience and it’s all true you can contact the company and check ##### Verified traveller Stayed 11 nights in Apr 2019 ### 2/10 Terrible #### Camila Apr 27, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort ##### Camila Stayed 1 night in Apr 2019 ### 6/10 Okay #### Verified traveller Apr 26, 2019 Disliked: Staff & service, amenities Esta mas o menos con relacion al precio, el personal poco amable ##### Verified traveller Stayed 1 night in Apr 2019 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - 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