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Hotel Grand Marlon

3.0 star property
Hotel in Chetumal with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Grand Marlon

Junior Suite
Flat-screen TV
Balcony
Porch
Flat-screen TV
At Hotel Grand Marlon, unwind by the outdoor pool or indulge in international cuisine at Placeres. Stay connected with free in-room WiFi and find solace at the spa tub. Guests appreciate the overall condition of this hotel.

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Pool
  • Room service
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

Standard Triple Room

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Hair dryer
Private bathroom
Free bottled water
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Hair dryer
Private bathroom
Jetted bathtub
Free bottled water
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Hair dryer
Private bathroom
Jetted bathtub
Free bottled water
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Hair dryer
Private bathroom
Free bottled water
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

In-room safe, iron/ironing board, free WiFi

Executive Room

8.4 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Hair dryer
Private bathroom
Free bottled water
Daily housekeeping
Iron/ironing board
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

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About the area

Chetumal is home to Hotel Grand Marlon. Lake Bacalar and Explanada de la Bandera reflect the area's natural beauty and area attractions include Payo Obispo Zoo and Planetarium Yook'ol Kaab. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting.
Visit our Chetumal travel guideOpens in a new window
Map
Av. Juárez No. 88, Chetumal, QROO, 77000

What's nearby

  • Chetumal Ferry Terminal - 8 min walk - 0.7 km
  • Palacio de Gobierno - 8 min walk - 0.7 km
  • Explanada de la Bandera - 8 min walk - 0.7 km
  • Palacio Municipal De Othon P. Blanco - 10 min walk - 0.8 km
  • Museum of Maya Culture - 10 min walk - 0.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 7 min drive

Restaurants

  • ‪Las Mismas - ‬3 min walk
  • ‪hot dogs de la obregon - ‬4 min walk
  • ‪Pasion Turca - ‬3 min walk
  • ‪El Taquito de Don Julio - ‬1 min walk
  • ‪Los Comales - ‬4 min walk

About this property

Hotel Grand Marlon

Property highlights
Take advantage of a terrace, a bar, and a gym at Hotel Grand Marlon. For some rest and relaxation, visit the hot tub. The on-site restaurant, Placeres, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Other perks at this hotel include:
  • An outdoor pool
  • Local cuisine breakfast (surcharge), a banquet hall, and tour/ticket assistance
  • A front-desk safe, an elevator, and a 24-hour front desk
  • Luggage storage and 1 meeting room
  • Guest reviews give good marks for the overall condition
Room features
All guestrooms at Hotel Grand Marlon feature comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free toiletries and hair dryers
  • Flat-screen TVs with premium channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 145 for adults and MXN 145 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Placeres

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 145 for adults and MXN 145 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Marlon
Grand Marlon Chetumal
Hotel Grand Marlon
Hotel Grand Marlon Chetumal
Hotel Marlon
Marlon Hotel
The Grand Marlon Chetumal, Mexico - Quintana Roo
The Grand Marlon Hotel Chetumal
Hotel Grand Marlon Hotel
Hotel Grand Marlon Chetumal
Hotel Grand Marlon Hotel Chetumal

Frequently asked questions

Does Hotel Grand Marlon have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Grand Marlon?

As of Aug 23, 2025, prices found for a 1-night stay for 2 adults at Hotel Grand Marlon on Sept 22, 2025 start from CA $76.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Grand Marlon pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Grand Marlon?

Hotel Grand Marlon doesn't offer parking.

What time is check-in at Hotel Grand Marlon?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Hotel Grand Marlon?

Check-out is at noon.

Where is Hotel Grand Marlon located?

Situated in Chetumal, this hotel is within a 10-minute walk of Museo de la Ciudad, Palacio de Gobierno, and Explanada de la Bandera. Chetumal Ferry Terminal and Palacio Municipal De Othon P. Blanco are also within 10 minutes.

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Hotel Grand Marlon Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 246 out of 639 reviews
Rating 8 - Good. 196 out of 639 reviews
Rating 6 - Okay. 112 out of 639 reviews
Rating 4 - Poor. 45 out of 639 reviews
Rating 2 - Terrible. 40 out of 639 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our suite
Stayed 1 night in Jul 2025

6/10 Okay

Kersten

Liked: Staff & service
Other guests can be noisy and we would hear in our rooms but was not hotel fault. Would come back again.
Stayed 2 nights in Jul 2025

6/10 Okay

Yamani

Parking options limited. Paid parking but no reservations
Stayed 1 night in Aug 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful with all my questions.
Stayed 1 night in May 2025

10/10 Excellent

Dyonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Our room was cleaned everyday. Our stay there was good.
Stayed 3 nights in May 2025

10/10 Excellent

Endu

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Jun 2025

8/10 Good

Sherston

Hotel was clean and reception was good
Stayed 2 nights in Feb 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2025

10/10 Excellent

Merceli

Liked: Cleanliness, property conditions & facilities
Great spot but staff could have been more disciplined
Stayed 2 nights in Mar 2025

10/10 Excellent

Doreen

Everything was good. Close to shopping area. Food served at restaurant was great.
Stayed 1 night in Feb 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel restaurant had great service. Though the menu was limited everything offered was very good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Santino

Liked: Staff & service
Convenient & Good for an overnight stay.
Stayed 1 night in Jun 2024

8/10 Good

Seleni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Sep 2024

4/10 Poor

Crystalene

Disliked: Staff & service, amenities, property conditions & facilities
Wifi was so terrible I could not even make a what's app call without it dropping every few seconds. Even though it says there's a hot tub in the hotel description with along with gym, pool, etc, the hotel does not have one for all guest to use.
Stayed 1 night in May 2025

6/10 Okay

Alexander

It was ok for the price
Stayed 1 night in Nov 2024

6/10 Okay

Julieta

Liked: Cleanliness
Disliked: Staff & service
Customer service not the best, but the place was great!
Stayed 2 nights in Oct 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok with me. Thanks
Stayed 1 night in Dec 2024

4/10 Poor

Anthony

Disliked: Staff & service, amenities, property conditions & facilities
Arrived early (45 minutes) and understandably our rooms were not ready so we sat and relaxed in the hotel bar/restaurant and waited until our scheduled check in time and were told our rooms were now ready. We received our keys and remotes and went to our room. We walked into a room that hadn’t even been touched by anyone except the last guests! We informed front desk staff and were told they would get the room ready for us. Luckily we were able to leave our baggage in another room we had reserved that actually was ready and we came back a few hours later and the room was ready. The website states there is a hot tub which is not true! This was one of the main reasons why we chose to stay there instead of other much nicer hotels in the area that we have previously stayed at. It’s simply a small portion of the pool that resembles a hot tub. The restaurant/bar was nice and the food and selections were reasonably priced and the meals we had were good. Waiters and bartenders were very friendly and efficient with exception of the person who ran the register and she was terrible! I had to insist on running my payment repeatedly and once I showed her how to use their own credit card machine it cleared perfectly. When we returned later that evening for dinner and drinks once again she was unable to process the payment and was very abrupt and argumentative and they had to transfer our bill to the front desk and yes the payment was processed flawlessly on their first attempt.
Stayed 1 night in Aug 2025

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well and okay
Stayed 3 nights in Oct 2024

6/10 Okay

Marcus

Limited hot water for jetted tub. Beds are very hard. Otherwise staff was great and restaurant was delicious
Stayed 1 night in Dec 2024

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay. Very exclusive. I felt happy.
Stayed 2 nights in Jun 2024

8/10 Good

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great, recommended
Stayed 2 nights in Mar 2024

10/10 Excellent

Pedro

Liked: Amenities, property conditions & facilities
Good experience
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Worked out well for me

The room was dated, the towels and sheets were obviously well worn, but everything was extremely clean I would have like to have seen at least one English speaking channel like the other Chetumal hotels have
Stayed 1 night in Nov 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
Poor WiFi in room, no refrigerator. Front desk and house keeping were friendly.
Stayed 3 nights in Jul 2024