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Krystal Cancun All Inclusive

4.0 star property
Beach spa retreat walking distance from Forum Beach

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Krystal Cancun All Inclusive

View from room
Outdoor banquet area
4 restaurants, breakfast, lunch served; local and international cuisine
Luxury Double Room, 1 King Bed, Ocean View
4 restaurants, breakfast, lunch served; local and international cuisine

Reviews

6.8 out of 10

Popular amenities

  • Spa
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
The price is CA $260
CA $320 total
includes taxes & fees
Sep 29 - Sep 30
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Room options

Available filters for rooms
Showing 3 of 8 rooms

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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Aerial view
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The price is CA $141
CA $182 total
includes taxes & fees
Oct 2 - Oct 3
Emporio Cancun Optional All Inclusive

About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk
  • Cancun Convention Center - 4 min walk
  • Forum Beach - 5 min walk
  • Chac Mool Beach - 11 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Krystal Cancún - ‬1 min walk

About this property

Krystal Cancun All Inclusive

Upscale all-inclusive hotel near La Isla Shopping Mall
Close to Cancun Convention Center and Forum Beach, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar, and shopping on site. With a white sand beach, sun loungers, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to aromatherapy, a facial, or a massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon, and dry cleaning/laundry services. In addition to 3 bars and a free kid's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • A free beach club on site, 5 meeting rooms, and a porter/bellhop
  • A water dispenser, beach umbrellas, and a gift shop
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 502 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like late night room service and free WiFi. Guest reviews say good things about the clean rooms at the property.
More amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, childcare services, and coffee/tea makers

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Sept 26, 2024, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Sept 29, 2024 start from CA $259.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention center and within a 5-minute walk of Gaviota Azul Beach, Cancun Convention Center, and Forum Beach. La Isla Shopping Mall and Tortuga Beach are also within 3 mi (5 km).

Krystal Cancun All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 304 out of 1003 reviews" "
Rating 8 - Good. 192 out of 1003 reviews" "
Rating 6 - Okay. 201 out of 1003 reviews" "
Rating 4 - Poor. 122 out of 1003 reviews" "
Rating 2 - Terrible. 184 out of 1003 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was the best resort I’ve ever stayed at. It was so fancy it included all meals breakfast,lunch, and dinner. It included free alcoholic drinks and nonalcoholic drinks. Ocean view!! Had 2 pools and open doors for beach!!! This was amazing
Stayed 5 nights in Sep 2024

10/10 Excellent

Kong Myung c

Stayed 1 night in Sep 2024

2/10 Terrible

Catherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go to this place. It’s a very small resort. The buffet doesn’t have a lot of options and it says they have a lunch. They don’t everything closes at the hotel at 9 o’clock and most of the food you have to purchase.
Stayed 3 nights in Sep 2024

8/10 Good

Leonid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to visit Krystal resort back in 89-90ties, this time I came back for the second time.most of the things remained the same, but what I found strange is a disappearance of a good quality espresso/ cappuchino machines which used to be all around resort in the past. I took all inclusive package. The buffet and the other restaurants on the resorts were good, but I couldnt get a good quality coffee anywhere and you had to wait forever to get coffee after it was ordered. Apparently, I was told that the coffee has to come to Krystal from another facility, which was quiet bizzare! For the price charged, the real espsso/ cappuccino makers should be available as it used to be. Also, there was not enough gazebos at the beach and the area closed to the ocean should be cleaned from the seagrass more often. The area next to Grand Krystal was much better maintained. The room w an ocean front balcony was great and the staff - well trained and polite. Tatyana and Leonid Nemirovsky
Stayed 9 nights in Sep 2024

10/10 Excellent

Sergio Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Food needs improvement
Stayed 4 nights in Sep 2024

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks nothing like the pictures. Very rundown and I’ve never had an all inclusive experience like the one I had at Krystal Cancun. I do not recommended this place at all.
Stayed 2 nights in Sep 2024

4/10 Poor

Yanira

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Christopher J

Liked: Cleanliness, staff & service, property conditions & facilities
Good property, friendly staff. Restaurants could have been a little better.
Stayed 4 nights in Aug 2024

10/10 Excellent

Flavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and great staff!
Stayed 4 nights in Sep 2024

6/10 Okay

Liza-Marie Parmela

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The original room we booked on the 2nd floor with a balcony needed an upgrade in their bathroom. The sink was not draining properly and the faucet looked pretty old and stained. Thankfully they were able to move us to the upper floor. It seemed that the floors above were renovated so it seemed better maintained. The food was great. The buffet food was delicious and always changing . They had good entertainment but could definitely improve there too.
Stayed 5 nights in Sep 2024

6/10 Okay

Eduardo

front desk didnt t have the rooms available having problems with the right rooms
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Cristina Herrera

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hospitality of the staff. Loved how the beach was just beautiful.
Stayed 6 nights in Aug 2024

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Dominic

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 6 nights in Aug 2024

4/10 Poor

Fernando, Plainfield

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las regaderas están terribles tan mal que salpican todo el piso afuera de la bañera y hay peligro de que la gente se caiga pues está el piso empapado y resbaladizo, no se puede regular para que caiga menos, mandaron a alguien para que la arreglara y solo la movió para que apuntara hacia otra dirección, y lo mismo me dijeron otros huéspedes del mismo problema de sus habitaciones, necesitan hacer algo al respecto!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

clemi, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Aug 2024

2/10 Terrible

Francel, miami

Disliked: Cleanliness, property conditions & facilities
Not a good hotel
Stayed 6 nights in Jul 2024

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good experience everythig so close by
Stayed 4 nights in Aug 2024

10/10 Excellent

Zaylon, San Nicolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and safe area. Short walking to night life. Beautiful beach.
Stayed 5 nights in Aug 2024

4/10 Poor

Jessica

Travelled with group
Disliked: Amenities
Altough uts vert close to the clubs, the hotel it slef is very boring. They don't have any activities or even music in the pool. Definitely a family hotel but even then i wouldnt take my kids there.
Stayed 3 nights in Jul 2024

6/10 Okay

Miriam L.

Everything was fine
Stayed 6 nights in Aug 2024

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Jul 2024

10/10 Excellent

Marcus Vinicius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, close to restaurants, gift shops and nightclubs in a walkable area. You can find everything inside the hotel if you want to stay inside. Very good food options inside the hotel. Pool activities and easy access to the beach with chairs and tables are available on a first come service.
Stayed 7 nights in Jul 2024

4/10 Poor

Takashi

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2024