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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, sun loungers
4 outdoor pools, sun loungers
4 outdoor pools, sun loungers
Altitude Corner Suite Partial View
Front of property - evening/night

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Room service
    Room service
The price is CA $338
CA $415 total
includes taxes & fees
Sep 30 - Oct 1
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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 603 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 548 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Flat-screen TV

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 603 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 548 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 1055 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

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About the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 6 min walk
  • Chac Mool Beach - 13 min walk
  • Hotel Zone Beaches - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Mandala - ‬5 min walk
  • ‪Hooters - ‬5 min walk
  • ‪Krystal Cancún - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪The Moongate - ‬2 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury all-inclusive property near La Isla Shopping Mall
Close to Gaviota Azul Beach and Cancun Convention Center, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar, and a terrace. Indulge in a body treatment, hydrotherapy, and a massage at BEACH HOUSE SPA, the onsite spa. Be sure to enjoy Italian cuisine at one of the 4 on-site restaurants. Yoga classes and fitness classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers
  • Free valet parking
  • Babysitting (surcharge), tour/ticket assistance, and meeting rooms
  • A front-desk safe, an elevator, and ATM/banking services
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Risotto
  • Take a Bite
  • Terraza El Mortero
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of Sept 26, 2024, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on Sept 30, 2024 start from CA $338.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude at Krystal Grand Cancun - All inclusive?

Valet parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive.

Where is Altitude at Krystal Grand Cancun - All inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. La Isla Shopping Mall and Tortuga Beach are also within 3 mi (5 km).

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 272 out of 550 reviews" "
Rating 8 - Good. 117 out of 550 reviews" "
Rating 6 - Okay. 65 out of 550 reviews" "
Rating 4 - Poor. 44 out of 550 reviews" "
Rating 2 - Terrible. 52 out of 550 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jairo M, CRANSTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Many foods and drinks are not included in the all inclusive packages and that was disappointing. The pool and beach areas are beautiful but very boring because they have to activities to keep the guest actively and having fun.
Stayed 5 nights in Jun 2024

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal very friendly the bartenders in the altitude tower the waiters very fast sevice on my breakfast
Stayed 6 nights in Sep 2024

8/10 Good

Bo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at the Altitude at Krystal Grand Cancún. Pros are friendly staff, comfortable beds and clean rooms. You can walk to restaurants or convenience stores. Always felt safe. Pools are immaculate! Beach is the best! Most staff knows how to speak English decent so that is a huge plus. Cons would be that I had to request blankets and towels a few times before I received them. Food is average not great. Overall a great experience. I would recommend.
Stayed 5 nights in Sep 2024

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Sohui

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
Stayed 4 nights in Sep 2024

8/10 Good

Arlyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es muy buena, la vista increíble y el personal estupendo!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Alec Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pasamos nuestras vacaciones en la torre Altitud del hotel Grand Kristal, Han sido 5 día fabulosos! La atención esmerada de todos hicieron todo porque nuestra estancia fuera maravillosa. El personal es atento y profesional, desde nuestra housekeeping, los camareros Celerino at infinity pool, Juan en la playa mosquito, los camareros del restaurante Risotto, hasta todos en el spa (en especial a Jobita ) Las habitaciones muy amplias y cómodas, el hotel impecable. A nuestro gusto la mejor experiencia fue en el Risotto restaurant!! Si tuviéramos que señalar algo no tan positivo sería la escasa variada en el bufete. Un especial GRACIAS a Mariana la concierge y a Janer de Expedia que estuvieron pendientes de todo y complaciendo nuestros más pequeños antojos.
Stayed 5 nights in Sep 2024

8/10 Good

Ismael

Travelled with group
Liked: Staff & service
Didn’t like the fact that restaurants options were very limited and there was room for reservation for the entire time of the stay.
Stayed 4 nights in Sep 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Pedro Anthony

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms highly recommend alltidue section hope to keep this my yearly hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Vu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for family vacation!
Stayed 7 nights in Aug 2024

4/10 Poor

Lizbeth Anahi

Stayed 6 nights in Aug 2024

10/10 Excellent

Joelle Manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Lenny

They never told me the AC in the rooms wouldn’t go below 85 degrees. What a horrible experience
Stayed 3 nights in Aug 2024

10/10 Excellent

Adlicia Earlean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

David Alfonso

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Altitude was great but you still have to share with Krystal Grand and ir is OLD and dirty. Bathrooms always closed. Dinner closes at 11pm, alcohol 12pm at bar. NO AC nowhere to keep cold only Altitud Bar that closes at 11pm. Only one staff at bar serving two hotels.
Stayed 4 nights in Aug 2024

2/10 Terrible

Lizzette

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Originally booked Altitude. Was not given any communication beforehand that the AC had gone out and they were not opening the Altitude. They are not willing to give any discount for moving you to the old building. Was expecting something modern and nice and ended up in the old building hot and where the elevators did not work most of the time. Food was not good I’m buffet and they did not have kid options. Only reason giving it 1 star is bucease some of the staff were nice. Will not book here again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I spent 5 days at this resort. We enjoyed the facility, as the beach access was perfect for us. Staff was very friendly and accommodating, especially Reyna (our housekeeper) she went above and beyond while taking care of our room. As well as Janer (our agent through Expedia), he managed our reservation as well as the cabanas by the beach. My family and I felt safe and welcomed throughout our stay from the minute we checked in, including when we were on the beach. The staff made this vacation awesome and I would come again.
Stayed 5 nights in Aug 2024

8/10 Good

Elmer

Liked: Cleanliness, staff & service
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
Stayed 5 nights in Aug 2024

10/10 Excellent

Abel Austin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wonderful stay with the family but having only one working elevator for such a big hotel is ridiculous.
Stayed 5 nights in Aug 2024

6/10 Okay

Esmeralda

Disliked: Property conditions & facilities
When I get there to check in at Altitute Krystal they did not have AC working so they put us at Krystal Grand Cancun. They said I would be moved in two days but did not happen. Elevators have no AC. The rooms are super hot also. Food is not good at all. I wish they would have let me know before my trip that Altitude Krystal Cancun was not available at all.
Stayed 5 nights in Aug 2024

10/10 Excellent

Derrick Renard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was amazingly quiet and the food was fantastic! Thank you ALL so much for having my husband and I !!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Madain Racon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really friendly and helpful. Janer was the person in charge during our stay and he did an amazing job in making sure all of our questions were answered, he guided us our whole trip. We stayed at a presidential suite and the view was amazing. Everything is a 10 minute walk from the resort. The beach view is speechless, restaurants and buffets amazing.
Stayed 5 nights in Aug 2024

8/10 Good

Ramiro

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

General hotel information

Reasons to Book
Outdoor Pool & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0