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Reviews of Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4 out of 5
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 840 out of 1504 reviews" "
Rating 8 - Good. 320 out of 1504 reviews" "
Rating 6 - Okay. 168 out of 1504 reviews" "
Rating 4 - Poor. 79 out of 1504 reviews" "
Rating 2 - Terrible. 97 out of 1504 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Lesly M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

6/10 Okay

Fath

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was welcoming, gave us a nice tour of the place, always pulled out our chairs for us. Hotel hospitality was a 4/5. The breakfast buffet was a 3.5/5 my fiancé doesn’t eat pork and there isn’t many options. Dinnertime at the buffet was a 4/5, way more options. Best place to eat was hunters steakhouse, their filet mignon was so tender I give that place a 4.5/5, some of the staff was a little pushy there but other then that, it was good. It was also our first time in Cancun, don’t know if it’s the water filtration or what but the water smells a little funny everywhere you go. The drinking water, sink water, shower water, all smells like sewage. That was one of our biggest problems with the place. We drank each day but make sure you stock up on water bottles!
Stayed 3 nights in May 2024
Response from Jessica Kumul on May 25, 2024
Thank you so much for all your comments, we do really apreciate your feed backs, looking forward to improve the general experience for all of our guest.We hope to see you again and go above your expectations next time.Best regards

4/10 Poor

Tom

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our beach staff was amazing and we loved the service they provided. However, our butler was non-responsive and then the ceiling in our room partially collapsed.
Stayed 6 nights in May 2024
Response from Damian Gomora / expedia concierge on May 24, 2024
Good morning, DearThank you very much for your comments, you will be followed up accordingly. We appreciate your visit and we are sorry if your experience was not the best. We work hard to guarantee the satisfaction of our guests.

10/10 Excellent

Philippe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and fancy hotel! Staff was very nice and always willing to help with anything! They even remembered what drinks you like too! Food was good definitely the buffet I think had the best options. Multiple pools was definitely a nice touch sometimes you just wanted to chill somewhere more quiet! The music could have been a little more mainstream and hip hop, lttlel less techno. Overall really nice place and close to the hotel zone which is like 7 minutes walking down the street.
Stayed 5 nights in May 2024
Response from Damian Gomora / expedia concierge on May 24, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Kara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place . Elevators take time sometimes so plan accordingly. Staff is amazing attentive and friendly to everybody . Made a few friends based off staff. Shoutout to Marvin !!!!😘😘😘
Stayed 5 nights in May 2024
Response from Damian Gomora / expedia concierge on May 24, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

2/10 Terrible

Victor

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Don’t fall for the “party hotel” slogan….its far from it. To the point where they no longer allowed me to stay on my last day. I’ve stayed at hotels that are family friendly that are more of partygoers than here. Wayyyyyyy too strict. It’s an adult only hotel which blows my mind. To something as simple as laying on a beach chair at night. Pretty much after 1am you will not be able to get a drink or food anywhere. Honestly I think the late night manager Oscar needs to be trained in client satisfaction. He will be the downfall to this resort and I will never recommend staying here. Even though I do see a lot potential, for right now a lot of improvement needs to be done.
Stayed 4 nights in May 2024
Response from On behalf of the Royalton Chic Cancun Team, we wou on May 24, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards Kindest regards.

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Damian Gomora / expedia concierge on May 24, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

2/10 Terrible

Babi

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Security staff, racial profiled us! They were following us every where we went, will definitely avoid this hotel.
Stayed 4 nights in Apr 2024
Response from Damian Gomora / expedia concierge on May 23, 2024
We regret the inconvenience you had during your stay, our main objective is to provide you with the best possible service and we will investigate the situation based on your comments.

10/10 Excellent

WILMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Amariah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort from the time you arrive they make you feel at home. Never had anyone trying to upsell us on time shares which was awesome. Gilberto our diamond club butler was AMAZING he got us reservations and travel accommodations to anything we asked. He went above and beyond to make our honeymoon memorable. This is truly the hotel Zone everything was within walking distance which made life easy. The ocean was VERY Swimmable here major plus. Kevin the server from the diamond club pool area was awesome he kept us laughing and brought us drinks to try and enjoy even when we didn’t ask. Everyday he went out of his way to say hello even if we didn’t sit in his area.
Stayed 6 nights in May 2024
Response from Damian Gomora / expedia concierge on May 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

2/10 Terrible

Zareefa

Travelled with family, Travelled with group
This property is hot. The ac in our room was not working and the staff really could careless I spent two days of my three day vacation trying to get ac until we finally gave up.
Response from Damian Gomora / expedia concierge on May 21, 2024
We regret the inconveniences you had during your stay. They will be taken into account. We work very hard to improve the service we provide every day.

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities
The reception manager was not that helpful and the food was not so good in some restaurants, also the buffet was closed one day
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on May 21, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

David Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
The ocean here is terrific , pool , rooms and resort are great. Staff is excellent definitely a great time
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 22, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

luz, moyock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a newer property, nice location, clean. as always we love in Mexico the very good service and nicest employees, We are planning to go back next year yey !!! The only bad thing and wasn’t real terrible, first day when going taking a shower, the water came out dirty and there was a sewage smell as well in the sink the water was dirty , by the rest nice rooms, nice views. We liked the pools. The beach is wonderful, nice area and always was clean The check in process was good and fast, very nice receptionist. The check out was real quick Restaurants and food, The buffet restaurant is good, big, nice set up. they are missing a couple of things in their options,like ceviche! Sometimes mostly in breakfast time they need more employees, because there was a couple of times we werent sitted and the waiter never came over, the Hacienda (mexican food) very small and no a very good menu, just few options, and honestly i didnt like the food The steak house restaurant, was goodthere are some of the employees we loved. Ricardo at the steak house restaurant, Argenly, she works by the pools and beach, we loved her, she is so helpful and super cute personworks real hard all the time CIndi at the buffet restuarant very nice server ENterteinmen and fit team, great, We loved Sabrina A good idea for the hotel to offer transportation from/to Airport Lost and found team, I lost a couple of things, and I had to go about 4 times to check on my stuff, it takes so long
Stayed 5 nights in Apr 2024
Response from Damian Gomora / expedia concierge on May 20, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on May 20, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

4/10 Poor

Quenita

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Pros: Close to the beach and in walking distance of the off-resort club area. Short drive from the shopping areas. Nice pool, spa, and night club. The drinks definitely weren't watered down. Pretty room. Cons: We booked a king bed with a sofa, 6 months prior to travel, but upon arrival, were told that they didn't have any available and we had to get double beds. We weren't given an option or compensation. We got lost looking for the elevator and our rooms because staff didn't show us how to navigate. The rooms weren't properly cleaned, but I brought my own Clorox wipes. Could've done without seeing pubic hairs on the toilet that didn't belong to me or mine. The shower/sink water smelled like sewage and left my skin feeling oily. I hated taking a shower there. The staff at some of the bars had attitudes and still expected tips. The entertainment was not great at all, but personally, I can find a way to enjoy myself regardless. The food wasn't good at most of the restaurants on the resort. The top floor had good food, and the grill area by the pool. If you eat by the pool, beware, those birds will get as close as they can until you put that plate down. There was also lots of sargassum (algae) along the beach the entire time. Wasn't a deal breaker, but I could've done without. Someone could have kept it maintained. Restaurants weren't open between 11-12 and none of the staff knew what time the restaurants opened. I was told 3 different times. Room service wasn't good either.
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 20, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

matti kamil

I didn’t like the food but i liked the room and the staff
Response from Damian Gomora / expedia concierge on May 20, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities
The food was not good and there were some staff members that were rude. The service overall was just okay.
Stayed 5 nights in May 2024
Response from Damian Gomora / expedia concierge on May 20, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

jordan cain

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2024
Response from Damian Gomora / expedia concierge on May 20, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

Chanice

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in May 2024
Response from Damian Gomora / expedia concierge on May 20, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

Hector

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One major issues I was charge for movies I didn’t see.
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 21, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Condy Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Damian Gomora / expedia concierge on May 23, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

Yolanda B

Travelled with partner
Rooftop was the best but the food wasn’t good
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 21, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

Mitch, Hallett Cove

Travelled with partner
Liked: Staff & service, amenities
Pros- -Very good location -Pretty rooms and building -lovely staff -food is edible -drinks all went down well Cons- -cold water was out in my room for half a day -shower smells rather bad -restaurants’ food was more miss than hit -lagoon view rooms having flashing lights at night until midnight -resort is loud and packed even in off season
Stayed 7 nights in May 2024
Response from Damian Gomora / expedia concierge on May 20, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Damian Gomora / expedia concierge on May 18, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Shari Beth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at your property!!!! Great vibes!!!! Some meals were great!!!! Others just meh. Entertainment pretty good!!! Staff was excellent throughout the entire property!!!!!
Stayed 5 nights in May 2024
Response from Damian Gomora / expedia concierge on May 17, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, great rooftop lounge, nightlife, great premium drinks. Food was also good. Service was excellent
Stayed 2 nights in Feb 2024
Response from Damian Gomora / expedia concierge on May 15, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

Helen

Travelled with partner
Liked: Staff & service
The beach was amazing but the food was just average and we were overall disappointed with our stay as we thought we were going to have an exceptional time at this resort, especially as we upgraded to diamond class. The entertainment was so lacking at night we couldn’t believe that this is considered a party resort. I was in disbelief when our options were bingo or a terrible lounge dinger and only 1 decent (I’m being generous) show the whole week we stayed there. The situation with the elevators was a huge negative as we felt like we spent half our time waiting to navigate floors waiting for elevators. Would not go back again.
Stayed 7 nights in Apr 2024
Response from Damian Gomora / expedia concierge on May 15, 2024
Good Morning, Dearthank you for your comments and we are sorry for the inconvenience you had, we are working hard to keep improving based on your comments. Kind Regards

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Staff & service
I had high hopes for this resort. Where to start.. from the moment you land you are bombarded with people trying to sell you excursions. They do not take no for an answer. After being in travel for 12 hours capacity to manage the onslaught was tough. We find our prepaid shuttle because the resort doest have one. We get to the resort and the onslaught continued .. agressivly asking for us to upgrade to "diamond status", this was $50 a day per person, for not a whole lot. We began to check in and of course the room wasnt ready, i cant be upset we were there 4 hours prior to check in. They took our luggage that had our bathing suits and we just had to site for 4 hours in the lobby. Despite choosing and paying for a king size bed with an ocean view, they didnt have it and wouldn't until the next day. So they gave me our room number with 2 queen beds. The receptionist was poor at her job to say the least. She gave us a 300 credit to use. We didnt learn until checkout we needed to go to guest services to redeem and only certian services were covered...me and my partner had an amazing experience at the spa, but im not sure i would have went if i knew it was going to be full price...gone $400. This was never explained and we lost out on that opportunity. We were then greeted by another staff member who decided to try to sell excursions and upgrades. We told him several times we were all set and just needed to get settled...he begrugingly walked away and we never heard from him again
Stayed 6 nights in May 2024
Response from Damian Gomora / expedia concierge on May 15, 2024
Good Morning, Dearthank you for your comments and we are sorry for the inconvenience you had, we are working hard to keep improving based on your comments. Kind Regards

10/10 Excellent

Kashya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely beautiful & the staff keeps the pool area & their stretch of the beach as clean as possible. The property is about a 10min walk to the hotel zone where there are clubs, food, bars & entertainment. If i could change anything it would be the “panhandling” on the beach — coming up to you while you’re lounging in your chair asking if you’d like to buy (insert random items here) all day long. You literally won’t say “no” enough. Also the Mexican restaurant wasn’t very good. I was obviously expecting much more because we are in Mexico. Catching elevators was a drag as well however, the property is pretty big so it’s understandable but other than that amazing & i will be coming back! :)
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 14, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

4/10 Poor

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the view of the ocean the pool and the cleanest of the property. The drinks were very weak I did not like the wait time of the elevators and the restaraunt restrictions.
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on May 15, 2024
Good Morning, Dearthank you for your comments and we are sorry for the inconvenience you had, we are working hard to keep improving based on your comments. Kind Regards

2/10 Terrible

Jobanpreet

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The food is god awful and the elevator is a nightmare. Takes 15minutes to even go up or down the thing
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on May 13, 2024
We regret the inconvenience you had during your stay, and we appreciate your comments which help us to continue improving our service.

8/10 Good

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, Amazing staff, Amazing experience. Will be back… My only downfall was the fact that the taxi services that are offered ripping people off. Paid $90 USD to the restaurant which was 8 mins away and to the cancun sign which was 12 mins. When it would've cost $15 USD in a uber. Guess i was paying for the safety. Lesson learned!
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on May 21, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

4/10 Poor

Jessica

Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 15, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Valery

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff especially the bartenders at the swim up bar and the taboo lounge. The AC in our room was not working properly and we reported and nothing was done. Food options were ok. I was hoping for Mexican authentic food but instead we got food that I can get here in the USA. Which they could change the food options.
Stayed 5 nights in May 2024
Response from Jessica Kumul on May 12, 2024
Thank you for staying with us at Royalton Chic Cancún, an Adults only, Autograph Collection by Marriott Bonvoy. We appreciate your feedback and will pass it along to the appropriate parties. We look forward to welcoming you back and exceeding your expectations. Best regards.

8/10 Good

stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly
Stayed 5 nights in Feb 2024
Response from Jessica Kumul on May 12, 2024
Thank you for staying with us at Royalton Chic Cancún, an Adults only, Autograph Collection by Marriott Bonvoy. We look forward to welcoming you back and exceeding your expectations. Best regards

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on May 11, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Saphira

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, the staff were so nice, the only downfall in this was the food was not the greatest. An improvement in the food will be good.
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 8, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Shereeka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort.
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 8, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on May 9, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Thaddeus

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephanie was a good host she had a great competition.
Stayed 4 nights in Apr 2024
Response from Damian Gomora / expedia concierge on May 8, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Armaghan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Damian Gomora / expedia concierge on May 8, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Khiree

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay here.
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on May 7, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Katina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on May 6, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

4/10 Poor

Kayla P

Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on May 7, 2024
I am sorry for the inconvenience you have had, we work daily to improve our service and your comments are very important to us.

6/10 Okay

Walter Alfred

Liked: Staff & service, property conditions & facilities
Stayed 14 nights in Apr 2024
Response from Damian Gomora / expedia concierge on May 7, 2024
I am sorry for the inconvenience you have had, we work daily to improve our service and your comments are very important to us.

10/10 Excellent

SUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and welcoming. The food was yummy and there were lots of options if something tasted bad. Hotel was very clean. On site parties were also very fun. Would definitely recommend or come back.
Stayed 4 nights in Apr 2024
Response from Damian Gomora / expedia concierge on May 6, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Alexis Adrienne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Royalton chic. It is geared towards a younger crowd so be mindful when booking. We would not have chosen the Chichén Itzá excursion in hindsight and will say were a bit mislead by the staff promoting it (no description of the actual excursion, no description of it being a full 12 hour day and extremely lengthy bus ride both ways with numerous stops). So we did feel that was a waste of money for my fiancé and I to go and felt it wasted a whole day of time we could have enjoyed at the resort. Wouldn’t have been angry or selected this excursion if the staff selling it was more open about the extensive nature of this particular excursion. Otherwise we enjoyed our stay.
Stayed 5 nights in Apr 2024
Response from Damian Gomora / expedia concierge on May 6, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was ok for all-inclusive, same for drinks. Room was clean and staff very friendly.
Stayed 7 nights in Apr 2024
Response from Damian Gomora / expedia concierge on May 6, 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.