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Krystal Urban Cancun Centro

Photo gallery for Krystal Urban Cancun Centro

Front of property - evening/night
Outdoor pool, pool umbrellas, sun loungers
Altitude Room (Free Beach Club Access) | View from room
Altitude Room (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes
Standard Room, 2 Double Beds (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Overview of Krystal Urban Cancun Centro

VIP Access

Krystal Urban Cancun Centro

3.5 star property

7.8/10 Good

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

Explore the area

  • Popular LocationRoyal Yak Casino and Sports Book13 min walk
  • Popular LocationDubai Palace Casino16 min walk
  • Popular LocationBenito Juarez Municipal Building2 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

About this area

Cancun

Krystal Urban Cancun Centro is located in Downtown Cancun, a neighborhood in Cancun, and is in a shopping district and near a private beach. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Looking to enjoy an event or a game while in town? See what's happening at Cancun Bullfight ring or Beto Avila Baseball Stadium.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Plaza Las Americas - 5 min walk
  • Royal Yak Casino and Sports Book - 13 min walk
  • Dubai Palace Casino - 16 min walk
  • Benito Juarez Municipal Building - 2 min drive
  • Cristo Rey Church - 2 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • Las de Guanatos - 2 min walk
  • Luna Rossa - 3 min walk
  • La Playita Restaurante Bar Cancun - 4 min walk
  • Belgian Waffle Boutique - 6 min walk
  • Sushi Itto - 6 min walk

About this property

Krystal Urban Cancun Centro

3.5-star hotel located in Downtown Cancun
Consider a stay at Krystal Urban Cancun Centro and take advantage of a poolside bar, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Restaurante Aquamarina, the onsite restaurant. Guests can also expect to find a gym and a business center.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and 9 meeting rooms
  • Luggage storage, a 24-hour front desk, and an elevator
  • Smoke-free premises
  • Guest reviews say great things about the location
Room features
All 246 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Balconies or patios, ceiling fans, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 2100 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Parking and transportation

  • Self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 299 for adults and MXN 150 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurante Aquamarina
  • Lobby y Sushi Bar

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage

Business services

  • Business center
  • Meeting rooms - 9

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

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Family-friendly
Family-friendly
Air conditioned
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Hotel
Hotel
Guest rating 3.5+
Guest rating 3.5+
3 star
3 star

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MXN 299 for adults and MXN 150 for children (approximately)
  • Self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Hotel
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun Centro Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun Centro have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Krystal Urban Cancun Centro?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun Centro on Mar 6, 2023 start from CA $91.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Urban Cancun Centro pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Urban Cancun Centro?

Self parking is available for MXN 30 per day.

What time is check-in at Krystal Urban Cancun Centro?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Urban Cancun Centro?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Urban Cancun Centro located?

Located in Downtown Cancun, this hotel is within a 5-minute walk of Cancun Bullfight ring and Plaza Las Americas. Amerimed Hospital and Royal Yak Casino and Sports Book are also within 15 minutes.

Can I cancel my reservation for free at Krystal Urban Cancun Centro and receive a full refund?

Yes, Krystal Urban Cancun Centro offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Urban Cancun Centro cancellation policy on our site for more details about any exclusions or requirements.

Krystal Urban Cancun Centro Reviews

Krystal Urban Cancun Centro Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 433 out of 1049 reviews" "
" "10 - Excellent 41%
Rating 8 - Good. 293 out of 1049 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 144 out of 1049 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 92 out of 1049 reviews" "
" "4 - Poor 9%
Rating 2 - Terrible. 87 out of 1049 reviews" "
" "2 - Terrible 8%

8.2/10

Cleanliness

7.7/10

Staff & service

7.7/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 5 nights in Jan 2023

10/10 Excellent

Angeli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are nice and friendly. Clean and organize. Value for money accomodation
Stayed 1 night in Jan 2023

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2023

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness
Nothing impressive but hospitality of staff.. Hotel needs to improve cleaning and repair their door key cards
Stayed 3 nights in Jan 2023

2/10 Terrible

Michael, Coquitlam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible dirty hotel. Never again. Expensive food.
Stayed 1 night in Jan 2023

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so very friendly and helpful
Stayed 6 nights in Jan 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good

10/10 Excellent

Autumn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I had a great time at Krystal Urban Cancun Central!! Staff was very helpful and nice. The breakfast was good with direct access to the pool a great view!! Area was always lively with local clubs and bars. Easy access to food and Walmart where you can convert USD to MXN.

8/10 Good

jiahong

Travelled with family
Liked: Staff & service, amenities
Nice place to stay in Cancun, friendly staff and helpful. But music from the bar last to 3~4 am, if you enjoy it, it’s a great place.

8/10 Good

Saleem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don't want to pay premium to stay in hotel zone where resorts are then this hotel would be good enough. This hotel is located in downtown about 10 minutes drive to hotel zone's fun. They have daily breakfast buffet for reasonable $ with so many food variety or you can walk to a nearby restaurants for food. Friendly and helpful staff.