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Krystal Urban Cancun Centro

Photo gallery for Krystal Urban Cancun Centro

Primary image
Outdoor pool, pool umbrellas, sun loungers
View from room
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of Krystal Urban Cancun Centro

VIP Access

Krystal Urban Cancun Centro

3.5 star property

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

Explore the area

  • Popular LocationPlaza Las Americas5 min walk
  • Popular LocationRoyal Yak Casino and Sports Book13 min walk
  • Popular LocationDubai Palace Casino16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

VIP Access

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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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About this area

Cancun

Krystal Urban Cancun Centro is located in Downtown Cancun, a neighborhood in Cancun, and is in a shopping district and near a private beach. Cancun Mall and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach. Costa Occidental de Isla Mujeres National Park and Aquaworld are also worth visiting.
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Map

What's nearby

  • Plaza Las Americas - 5 min walk
  • Royal Yak Casino and Sports Book - 13 min walk
  • Ceviche Square - 16 min walk
  • Dubai Palace Casino - 16 min walk
  • Cancun Cultural House - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • Las de Guanatos - 2 min walk
  • Luna Rossa - 3 min walk
  • La Playita Restaurante Bar Cancun - 4 min walk
  • Belgian Waffle Boutique - 6 min walk
  • Sushi Itto - 6 min walk

About this property

Krystal Urban Cancun Centro

3.5-star Cancun hotel in Downtown Cancun with private beach
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. A beach shuttle is free. Other amenities include a bar/lounge, a poolside bar, and self parking.
Krystal Urban Cancun Centro offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 2100 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Parking and transportation

  • Self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 299 for adults and MXN 150 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurante Aquamarina
  • Lobby y Sushi Bar

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage

Business services

  • Business center
  • Meeting rooms - 9

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

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Cancun
Cancun
Downtown Cancun
Downtown Cancun
Hotel
Hotel
3 star
3 star
Family-friendly
Family-friendly
Guest rating 3.5+
Guest rating 3.5+
Air conditioned
Air conditioned

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MXN 299 for adults and MXN 150 for children (approximately)
  • Self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Hotel
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun Centro Hotel Cancun

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 400 out of 1005 reviews
5 - Excellent 40%
Rating 4 - Good. 303 out of 1005 reviews
4 - Good 30%
Rating 3 - Okay. 143 out of 1005 reviews
3 - Okay 14%
Rating 2 - Poor. 84 out of 1005 reviews
2 - Poor 8%
Rating 1 - Terrible. 75 out of 1005 reviews
1 - Terrible 7%

4.1/5

Cleanliness

3.9/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

3.9/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocupa frigobar la habitación y ventilador
Stayed 1 night in Jul 2022

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent , only lack of information
Stayed 4 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefect location, great service , staff always pretty good ..
Stayed 1 night in Jul 2022

3/5 Okay

Travelled with group
Liked: Staff & service
The property was good value for money, has a nice pool and is located not too far from Cancun airport. The bellman Carlos who works in the Foyer of the hotel was very friendly and helpful when arranging taxis from the hotel. The hotel is a good drive away from the beach which is a downside. The cleanliness of the room could have been better, especially the bed linen. There was no drinking water re-fill station which meant using lots of plastic bottles which is not very environmentally friendly. There were no handtowels in the gym and the air con didnt seem to be working. There were also no mats for stretching. Overall, our stay was good value for money but a few small improvements could really add to the quality of this hotel.
Stayed 7 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located
Stayed 4 nights in Jul 2022