Krystal Urban Cancun Centro is located in Downtown Cancun, a neighborhood in Cancun, and is in a shopping district and near a private beach. Cancun Mall and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach. Costa Occidental de Isla Mujeres National Park and Aquaworld are also worth visiting.
3.5-star Cancun hotel in Downtown Cancun with private beach
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. A beach shuttle is free. Other amenities include a bar/lounge, a poolside bar, and self parking.
Krystal Urban Cancun Centro offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.
Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 2100 fee; reservations required for on-site testing
This information is provided by our partners.
Property amenities
Parking and transportation
Self parking on site (MXN 30 per day)
Wheelchair-accessible parking available
Free beach shuttle
Food and drink
Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 299 for adults and MXN 150 for children
1 restaurant
1 poolside bar and 1 bar
Room service available
Restaurants on site
Restaurante Aquamarina
Lobby y Sushi Bar
Things to do
Fitness center
Outdoor pool
Family friendly
Outdoor pool
Conveniences
Elevator
Guest services
24-hour front desk
Daily housekeeping
Dry cleaning service
Luggage storage
Business services
Business center
Meeting rooms - 9
Outdoors
Pool sun loungers
Pool umbrellas
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 28.87 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: MXN 299 for adults and MXN 150 for children (approximately)
Self parking fee: MXN 30 per day
Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Hotel
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun Centro Hotel Cancun
Frequently asked questions
Yes, this property has an outdoor pool.
As of Aug 15, 2022, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun Centro on Sept 12, 2022 start from CA $96.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
No, pets are not allowed at this property.
Self parking is available for MXN 30 per day.
Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Located in Downtown Cancun, this hotel is 0.2 mi (0.4 km) from Plaza Las Americas and 2.7 mi (4.4 km) from Playa Tortugas. Amerimed Hospital and Royal Yak Casino and Sports Book are also within 15 minutes.
Yes, Krystal Urban Cancun Centro offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Urban Cancun Centro cancellation policy on our site for more details about any exclusions or requirements.
Overall score and ratings
3.9
Good
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Prefect location, great service , staff always pretty good ..
Stayed 1 night in Jul 2022
3/5 Okay
Isabel
Travelled with group
Jul 26, 2022
Liked: Staff & service
The property was good value for money, has a nice pool and is located not too far from Cancun airport.
The bellman Carlos who works in the Foyer of the hotel was very friendly and helpful when arranging taxis from the hotel.
The hotel is a good drive away from the beach which is a downside.
The cleanliness of the room could have been better, especially the bed linen.
There was no drinking water re-fill station which meant using lots of plastic bottles which is not very environmentally friendly.
There were no handtowels in the gym and the air con didnt seem to be working. There were also no mats for stretching.
Overall, our stay was good value for money but a few small improvements could really add to the quality of this hotel.