Title: Krystal Urban Cancun & Beach Club (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=20167293&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Urban Cancun & Beach Club Travelers spend their days exploring nearby Plaza Las Americas and Plaza 28, then gather for evening cocktails at the poolside bar in Downtown Cancun. ## Photo gallery for Krystal Urban Cancun & Beach Club ![Outdoor pool, pool umbrellas, sun loungers - Krystal Urban Cancun & Beach Club (Cancun)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/cd487e05.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - evening/night - Krystal Urban Cancun & Beach Club (Cancun)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/e8730efb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Krystal Urban Cancun & Beach Club (Cancun)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/e7e3c5f4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Krystal Urban Cancun & Beach Club (Cancun)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/ec4d4493.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Altitude Room (Free Beach Club Access) | City view - Krystal Urban Cancun & Beach Club (Cancun)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/e641df67.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Krystal Urban Cancun & Beach Club in Downtown Cancun offers a convenient base with an outdoor pool, sun loungers, a poolside bar, and dining at Restaurante Aquamarina. Enjoy concierge services, meeting facilities, and nearby shopping destinations. VIP Access ## Reviews 8.0 Very good ## Popular amenities - Free WiFi - Air conditioning - Gym - Breakfast available VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 19 - Jan. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 20 - Jan. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Standard Room, 1 King Bed (Free Beach Club Access) ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/d05b5803.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed (Free Beach Club Access) 8.0 Very good 59 reviews ### Highlights Balcony or patio Air conditioning Free cribs/infant beds Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom - 431 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds (Free Beach Club Access) ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/d0c6668b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds (Free Beach Club Access) 8.0 Very good 25 reviews ### Highlights Balcony or patio Air conditioning Free cribs/infant beds Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom - 431 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Krazy Non Refundable (Free Beach Club Access) ![Krazy Non Refundable (Free Beach Club Access)](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/21586c94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Krazy Non Refundable (Free Beach Club Access) 8.4 Very good 48 reviews ### Highlights Balcony or patio Air conditioning Free cribs/infant beds Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom - 376 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Altitude Room (Free Beach Club Access) ![Altitude Room (Free Beach Club Access) | City view](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/e641df67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Room (Free Beach Club Access) 7.4 Good 6 reviews ### Highlights Balcony or patio Air conditioning Free cribs/infant beds Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom - 420 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Krazy King Non Refundable (Free Beach Club Access) ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/6e1c706e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Krazy King Non Refundable (Free Beach Club Access) 8.0 Very good 17 reviews ### Highlights Balcony or patio Air conditioning Free cribs/infant beds Flat-screen TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom - 376 sq ft - City view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Restaurant](https://images.trvl-media.com/lodging/120000000/119190000/119188700/119188667/3419e68f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Place Cancun Airport Cancun - Pool - Breakfast included - Free airport shuttle - Pet friendly 8.4 Very good 234 reviews CA $116 CA $151 total includes taxes & fees Jan 21 - Jan 22 [](https://www.expedia.ca/Cancun-Hotels-Hyatt-Place-Cancun-Airport.h119188667.Hotel-Information?chkin=2026-1-21&chkout=2026-1-22&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=76ba6cbe-38af-4864-b96d-e147f745a586&top_cur=CAD) Ad ![Standard Room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/12000000/11520000/11518000/11517991/6765df0e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Oh! 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Pool - Hot tub - Spa - Pet friendly 9.0 Wonderful 1,420 reviews CA $244 CA $318 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Cancun-Hotels-InterContinental-Presidente-Cancun-Resort.h12937.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=76ba6cbe-38af-4864-b96d-e147f745a586&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) ## About the area Located near a private beach, Krystal Urban Cancun & Beach Club is in Downtown Cancun, a neighborhood in Cancun with good shopping. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Las Americas and Puerto Cancun Marina Town Center. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.14959%2C-86.82022&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ROmYxiHnTT94QORkauDzpnB33Oc=) Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500 ### What's nearby - Cancun Bullfight ring \- 2 min walk \- 0.2 km - Plaza Las Americas \- 3 min walk \- 0.3 km - Amerimed Hospital \- 8 min walk \- 0.7 km - Royal Yak Casino and Sports Book \- 11 min walk \- 1.0 km - Dubai Palace Casino \- 13 min walk \- 1.1 km ### Getting around - Cancun Intl. Airport (CUN) - 17 min drive ### Restaurants - ‪Nantai - ‬3 min walk - ‪Sushi San - ‬3 min walk - ‪Tuch Cantina Yucateca - ‬2 min walk - ‪The Italian Coffee Company - ‬3 min walk - ‪ARAVENEY - ‬1 min walk ## About this property ### Krystal Urban Cancun & Beach Club Hotel near Plaza Las Americas A poolside bar, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Krystal Urban Cancun & Beach Club. Be sure to enjoy a meal at Restaurante Aquamarina, the on-site restaurant. Stay connected with free WiFi in public areas, and guests can find other amenities such as a gym and a business center. Additional perks include: - An outdoor pool along with sun loungers and pool umbrellas - Buffet breakfast (surcharge), self parking (surcharge), and smoke-free premises - 9 meeting rooms, a 24-hour front desk, and luggage storage - A banquet hall, an elevator, and concierge services - Guest reviews say good things about the overall value and proximity to shopping Room features All 246 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like safes. Guest reviews highly rate the clean rooms at the property. Extra amenities include: - Recycling and eco-friendly cleaning products - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with cable channels - Balconies or patios, free infant beds, and ceiling fans ## Similar properties ![Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/10000000/9790000/9785600/9785512/35c88891.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Malecon Cancun Downtown Cancun - Pool - Parking included - Free WiFi - Air conditioning 8.0 Very good 1,001 reviews CA $85 CA $111 total includes taxes & fees Jan 20 - Jan 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=9785512&PinnedHotelID=9785512&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/2000000/1860000/1858700/1858661/63b9be2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calypso Hotel Cancun Zona Hotelera - Pool - Parking included - 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Pool - Pet friendly - Free WiFi - Restaurant 8.6 Excellent 262 reviews CA $170 CA $217 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/62000000/61510000/61500700/61500633/ab0f9319.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kavia Plus Cancun Downtown Cancun - Pool - Free WiFi - Restaurant - Air conditioning 8.4 Very good 533 reviews CA $70 CA $92 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=61500633&PinnedHotelID=61500633&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - Free beach shuttle - Secured, uncovered self parking on site (MXN 30 per day) - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - Lobby y Sushi Bar - Restaurante Aquamarina ### Things to do - Gym - Outdoor pool ### Family friendly - In-room crib - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - 9 meeting rooms - Business center ### Outdoors - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 1 building - 16 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Built in 2009 - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - Smoking not allowed - Vegan dining options - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free crib ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning - Ceiling fan - Cleaning products are eco-friendly - Desk - Iron/ironing board - Laptop workspace - Phone - Recycling - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children - Uncovered self parking fee: MXN 30 per day - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number 005-007-006588/2025 ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Krystal Urban Cancun Hotel Krystal Urban Hotel Krystal Urban Cancun Centro Hotel Krystal Urban Centro Hotel Krystal Urban Centro Hotel Krystal Urban Cancun Centro Cancun Cancun Krystal Urban Cancun Centro Hotel Hotel Krystal Urban Cancun Centro Krystal Urban Cancun Centro Cancun Krystal Urban Cancun Krystal Urban Cancun Centro Krystal Urban Cancun Centro Krystal Urban Cancun & Cancun Krystal Urban Cancun Beach Club Krystal Urban Cancun & Beach Club Hotel Krystal Urban Cancun & Beach Club Cancun Krystal Urban Cancun & Beach Club Hotel Cancun ## Frequently asked questions ### Does Krystal Urban Cancun & Beach Club have a pool? ### How much does it cost to stay at Krystal Urban Cancun & Beach Club? ### Is Krystal Urban Cancun & Beach Club pet-friendly? ### How much is parking? ### What time is check-in at Krystal Urban Cancun & Beach Club? ### What time is check-out at Krystal Urban Cancun & Beach Club? ### Where is Krystal Urban Cancun & Beach Club located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Urban Cancun & Beach Club Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.6 Amenities ### 8.0 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 658 8 - Good 307 6 - Okay 174 4 - Poor 98 2 - Terrible 122 ## Reviews ### 8/10 Good #### Thiago Jan 6, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown. ##### Thiago Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Ale Jan 11, 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff was attentive, had a little problem with the room which was taken care of asap. Room was clean and nice. ##### Ale Stayed 3 nights in Jan 2026 ### 8/10 Good #### Umer Dec 28, 2025 Liked: Cleanliness Very nice staff ! Rooms were clean.. staff helped out whenever I needed anything. Great location , near restaurants and mall. ##### Umer Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Tonalli Dec 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities So fresh so clean! Amazing location! BEST STAFF EVER ##### Tonalli Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Luis Dec 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was very clean and had an amazing view from the 10th floor plus we had access to the beach club with was a plus. Staff is very friendly and knowledgeable Will definitely stay again ##### Luis Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Partha Jan 6, 2026 Liked: Property conditions & facilities Disliked: Cleanliness Staff were very friendly. Room was good size but floors were dirty. Did not have a fridge which was inconvenient. ##### Partha Stayed 1 night in Jan 2026 ### 8/10 Good #### Zicheng Nov 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Many restaurants and the mall are a short walk away. ##### Zicheng Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Michele Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great hotel for being downtown. Big and beautiful rooms. Great location. ##### Michele Stayed 2 nights in Nov 2025 ### 6/10 Okay #### Tetiana Dec 31, 2025 Liked: Cleanliness Overall ok experience. The hotel and amenities are pretty outdated. There is no fridge and iron in the room. Breakfast doesn’t have much to offer, I wish it had more healthy options. The good thing is that there’s a complementary access to the beach club. The staff is nice and the rooms were cleaned daily. ##### Tetiana Stayed 7 nights in Dec 2025 ### 8/10 Good #### Jessica Dec 30, 2025 Liked: Staff & service, amenities Everything was good, the only reason I took off a star was that the bathroom could use a deep cleaning. I saw mold in a couple of places that were probably not visible, but I'm very detailed so I noticed. ##### Jessica Stayed 2 nights in Dec 2025 ### 4/10 Poor #### Farah Jan 12, 2026 Disliked: Cleanliness, amenities, property conditions & facilities The Krystal hotel is in a great location and has great views but the rooms are run down and dark and dingy bathrooms with no hot water. My room was on the 12 floor and was not cleaned properly. I had access to the beach club which is nothing special as the drinks will cost you a lot and there are not enough seats near the pool, as well the service is non existent. This hotel is not worth your 50 to 100 bucks. ##### Farah Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Rosely Oct 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Our stay in Cancún was amazing! The hotel had excellent service, a perfect location, a stunning pool, and incredible views. We truly enjoyed every moment. ##### Rosely Stayed 1 night in Aug 2025 ### 4/10 Poor #### Jorge Jan 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service The balcony view was amazing. Breakfast was horrible because we didnt eat. Reason being waiter in charged refused to warm up our kids pizza which we bought there the night before. He said they didnt have a way to warm it up. Camila only person who tried to help us. Need more workers like Camila!!! ##### Jorge Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Jacob Sep 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort Good location ##### Jacob Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Miguel Aug 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location. ##### Miguel Stayed 3 nights in Aug 2025 ### 8/10 Good #### MIRLENE Dec 13, 2025 Liked: Amenities, property conditions & facilities Everything was great except that I couldnt sleep due to noises issue. If you are a light sleeper I wont recommend it for you. ##### MIRLENE Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Marsha Oct 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful staff ##### Marsha Stayed 1 night in Oct 2025 ### 8/10 Good #### gustavo Aug 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities good localization 👍 ##### gustavo Stayed 3 nights in Aug 2025 ### 8/10 Good #### Michael Jul 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff was friendly and helpful. The breakfast had good verity. ##### Michael Stayed 4 nights in Jun 2025 ### 8/10 Good #### Sam Apr 28, 2025 Liked: Cleanliness, staff & service, room comfort #### Good location Great Location and lots of places to eat near by. Try "The fit bowl", its 10 mins walk and great place to eat ##### Sam Stayed 5 nights in Apr 2025 ### 6/10 Okay #### Farhana Dec 27, 2025 Liked: Amenities, property conditions & facilities We stayed at Krystal Urban Hotel, Cancun for three nights, and overall, the hotel has both positive and disappointing aspects. On the positive side, the hotel is clean, beautiful, and well located. The surrounding area is convenient, with shops and daily necessities nearby. The hotel zone is about a 15-minute walk to the bus stop, and you can easily reach it using the R1 or R2 bus, which is affordable and frequent. Our room was clean, comfortable, and spacious, with a pool and ocean view, which we really enjoyed. However, there were some service and policy issues that negatively impacted our stay. One major concern was the hotel’s drinking water policy. Complimentary water is not easily provided unless it comes with scheduled room service or is purchased from the hotel restaurant. We stayed for three nights, but room service was provided only once. When we asked about it, we were told we might have left the “Do Not Disturb” sign, which was not the case. Later, we were informed that room service hours were over, yet water would be sent. After calling three times and finally going to the lobby, we eventually received water. This was frustrating, as access to basic necessities should not be so difficult. Another disappointing experience involved the hotel’s beach shuttle service. During the first two days, we asked about using the shuttle and were told it was already fully reserved. On our last day, even though our check-out time was 12:00 PM, we asked at 9:00 AM if we could ![](https://a.travel-assets.com/ugc/hotel-reviews/ab51ed62-8720-43bc-8e91-b4151f272ea9-1766864461667.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/00df3303-c65a-499d-a7ab-3a08ddefe232-1766864461549.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/840dbb00-1349-4acb-a339-6086c11dc840-1766864465243.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/03f79c61-8aa9-42cb-ba37-535c436565d5-1766864465471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Farhana Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Gregory Apr 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities i liked that it was close to mall and restaurants. Only thing i didnt like was the pool was a little shallow for my liking. ##### Gregory Stayed 9 nights in Mar 2025 ### 10/10 Excellent #### Guillermina May 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities It's a really good hotel to stay at. Staff is very friendly and the property is clean. The only downfall is you have to pay for parking. Be careful with the balcony sliding door as it locks by itsel and if you get trapped in you balcony, it can be a while for someone to get you. Some showers also leak, and if youre on a top floor the water pressure is very low. ##### Guillermina Stayed 4 nights in May 2025 ### 10/10 Excellent #### Jahsimar Dec 24, 2025 Liked: Amenities, property conditions & facilities Great place to stay ##### Jahsimar Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### sina Dec 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was good hotel, room and breakfast, ocean and pools and restaurants and food ##### sina Stayed 7 nights in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Dreams Sands Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.ca/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Hyatt Zilara Cancun - 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