Tancah Vacation Packages

This hotel is gorgeous! The beach & view were stunning & lots going on in the area. Our room couldn’t have been better. I have stayed all over the world & have never had a friendlier or more accommodating staff. They went out of their way to make sure all of our needs were met. They even helped us with transportation & outside excursions. Luis at the front desk was especially helpful & always had a smile! The food was great too.. breakfast, dinner, margaritas… everything! I can’t say enough about how wonderful our stay was here. I just wish we could have stayed longer.

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Amazing experience: exactly what we needed in Tulum We moved to Delek Tulum after having a disappointing experience at Azulik, and the difference was incredible. From the moment we arrived, the staff was welcoming, friendly, and genuinely helpful. They made our group feel comfortable and immediately turned our trip around. The property was clean, well maintained, and everything worked exactly as it should. The A/C kept the rooms comfortable, the Wi-Fi worked perfectly, the amenities were clean and fully functional, and having a beautiful pool to enjoy was a huge plus. What stood out the most, however, was the staff and the service. Everyone we interacted with was attentive, kind, and happy to help. The atmosphere felt relaxed and welcoming, which is exactly what you want when vacationing in Tulum. After moving hotels, we were finally able to relax and enjoy the rest of our vacation. Our entire group of six was very happy with the decision to stay at Delek. We would absolutely stay here again and highly recommend Delek Tulum to anyone looking for a comfortable, clean, welcoming place with excellent service. Thank you to the entire Delek team for turning our trip around!