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Cielo Maya Beach Tulum

Photo gallery for Cielo Maya Beach Tulum

Beach/ocean view
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, sun loungers

Overview of Cielo Maya Beach Tulum

Cielo Maya Beach Tulum

4.0 star property

4.4/5 Excellent

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

Explore the area

  • Popular LocationCenote Manatí1 min walk
  • Popular LocationLabnaHa Ecopark Adventures2 min drive
  • Popular LocationTulum National Park4 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive

Room options

About this area

Tulum

Located in Tulum, Cielo Maya Beach Tulum is in the entertainment district and on a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Akumal Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Discover the area's water adventures with scuba diving nearby, or enjoy the great outdoors with ziplining and ecotours.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Cenote Manatí - 1 min walk
  • LabnaHa Ecopark Adventures - 2 min drive
  • Tulum National Park - 4 min drive
  • Soliman Bay - 7 min drive
  • Cenotes Sac Actun - 32 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 96 min drive

Restaurants

  • Oscar & Lalo - 5 min drive
  • Casa Cenote - 7 min drive
  • Frosty's - 8 min drive
  • La Chula - Parilla de Playa - 10 min drive
  • Papaya Pizza & Co - 10 min drive

About this property

Cielo Maya Beach Tulum

4-star hotel by the ocean
You can look forward to free cooked-to-order breakfast, a roundtrip airport shuttle, and a free daily manager's reception at Cielo Maya Beach Tulum. This hotel is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to spa services, such as a Swedish massage, aromatherapy, or a facial. The onsite international cuisine fine-dining restaurant features brunch and happy hour. Enjoy onsite activities like kayaking, snorkeling, and boat tours. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers
  • Bike rentals, an area shuttle, and an area shuttle
  • A TV in the lobby, concierge services, and luggage storage
  • Smoke-free premises, multilingual staff, and a front desk safe
  • Guest reviews speak highly of the helpful staff and location
Room features
All 18 rooms offer comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews speak well of the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Sofa beds and free cribs/infant beds
  • Free toiletries and hair dryers
  • LED TVs with premium channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a USD 170 fee, and antigen/rapid COVID-19 testing is available for a USD 85 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Snorkeling
  • Spa services

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Well-lit path to entrance

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Slippers

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Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Does Cielo Maya Beach Tulum have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Cielo Maya Beach Tulum?

As of Dec 6, 2022, prices found for a 1-night stay for 2 adults at Cielo Maya Beach Tulum on Dec 8, 2022 start from CA $242.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cielo Maya Beach Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cielo Maya Beach Tulum?

This property doesn't offer parking.

What time is check-in at Cielo Maya Beach Tulum?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Cielo Maya Beach Tulum?

Check-out is at noon.

Does Cielo Maya Beach Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 140 per vehicle applies.

Where is Cielo Maya Beach Tulum located?

Located in Tulum, this beachfront hotel is in the entertainment district and within 1 mi (2 km) of Cenote Manatí and Soliman Bay. Cenotes Sac Actun and LabnaHa Ecopark Adventures are also within 3 mi (5 km).

Cielo Maya Beach Tulum Reviews

Cielo Maya Beach Tulum Reviews

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 235 out of 345 reviews" "
" "5 - Excellent 68%
Rating 4 - Good. 58 out of 345 reviews" "
" "4 - Good 17%
Rating 3 - Okay. 23 out of 345 reviews" "
" "3 - Okay 7%
Rating 2 - Poor. 13 out of 345 reviews" "
" "2 - Poor 4%
Rating 1 - Terrible. 16 out of 345 reviews" "
" "1 - Terrible 5%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

katrice
Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful romantic place

5/5 Excellent

Roberto De La Pena
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting! Great value with all the amenities. Worth it being away from the loudness of the main strip of Tulum. Staff was amazing.
Stayed 1 night in Nov 2022

2/5 Poor

Jorge
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorrounding area was very filthy due to construction. Beach was rocky and hard to find area ti swim. On another topic. The hotel charged us a big fee and have been fighting with them to get a refund for that. Would not come back.
Stayed 8 nights in Aug 2022

5/5 Excellent

Ivan
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel loved it ..
Stayed 2 nights in Aug 2022

5/5 Excellent

Veronica
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 2 nights in Aug 2022

3/5 Okay

Naomi
Liked: Cleanliness
Stayed 2 nights in Jul 2022

5/5 Excellent

Callie
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and relaxing off the beat quaint hotel with a cenote in walking distance. It made for a nice relaxing at the beach stay. We used the hammocks on the dock and pool daily! They have a good restaurant and bar but a few hotels on the street also had good food so you could mix it up a bit. I liked being away from the downtown area but you may need to have a car if adventuring out, although there is taxi service available and most tours will pick you up at the hotel. There is not a 24 hour front staff/concierge but overall the staff was very friendly and could help you with things like getting massages on the dock or directing you to a company that will take you on tours. I did use the kayaks that they have available and although there was some seaweed at times, you could also access the water from the end of their dock. You can literally walk to the cenote down the street. It is a must and although it has a crocodile, he’s small and keeps to himself. You can snorkel there, take scuba diving lessons or just swim for the day. They also have massages and food services there that are provided by the locals. There’s also a small store in walking distance down the street from the hotel to pick up small items but it is cash only. Overall we loved it and the smaller more personal touch of this location.
Stayed 7 nights in Jul 2022

5/5 Excellent

Jazmin
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel rebasó todas nuestras expectativas, el hotel además de ser súper privado, es cómodo y lleno de atenciones. Los desayunos del hotel están ricos y el servicio de las personas que trabajan ahí es muuuuy bueno! Atentos y muy amables, el hotel nos prestó su kayak y hasta chalecos salvavidas 👌 Lo único que no se puede predecir es el sargazo en la playa pero ese está en todo tulum! No fue un impedimento para disfrutar de la playita! Amamos aquí
Stayed 3 nights in Jul 2022

3/5 Okay

kendall
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was very nice. The morning front desk staff excellent. Service at the restaurant was excellent. But the beach is virtually unusable. You can sit on the sand but it’s impossible to get in the water because of the tremendous amount of seaweed. The pool is very small so if you’re staying here you’re not planning really to be in the water.
Stayed 3 nights in Jul 2022

5/5 Excellent

maureen
Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful little spot with friendly staff and lovely hotel, food and beach. Will stay again.
Stayed 1 night in Jun 2022