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Cielo Maya Beach Tulum

Photo gallery for Cielo Maya Beach Tulum

Beach/ocean view
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, sun loungers

Overview of Cielo Maya Beach Tulum

Cielo Maya Beach Tulum

4.0 star property

8.8/10 Excellent

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

Guests rated this location 8.7/10 - Excellent

Explore the area

  • Popular LocationCenote Manatí1 min walk
  • Popular LocationLabnaHa Ecopark Adventures2 min drive
  • Popular LocationTulum National Park2 min drive
  • AirportTulum, Quintana Roo (TUY)10 min drive

Room options

About this area

Tulum

Located in Tulum, Cielo Maya Beach Tulum is in the entertainment district and on a private beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Akumal Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Discover the area's water adventures with scuba diving nearby, or enjoy the great outdoors with ziplining and ecotours.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Cenote Manatí - 1 min walk
  • LabnaHa Ecopark Adventures - 2 min drive
  • Tulum National Park - 2 min drive
  • Soliman Bay - 7 min drive
  • Cenotes Sac Actun - 26 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 96 min drive

Restaurants

  • Mulut Jach Ki - 9 min drive
  • Starbucks - 8 min drive
  • Chula Vista - 10 min drive
  • El Crucero - 8 min drive
  • La Cocina del Pueblo - 10 min drive

About this property

Cielo Maya Beach Tulum

4-star hotel by the ocean
At Cielo Maya Beach Tulum, you can look forward to free cooked-to-order breakfast, a roundtrip airport shuttle, and a free daily manager's reception. This hotel is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to spa services, such as a Swedish massage, a body treatment, or aromatherapy. The onsite international cuisine fine-dining restaurant features brunch and happy hour. Enjoy onsite activities like snorkeling, boat tours, and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers
  • Bike rentals, an area shuttle, and a TV in the lobby
  • Multilingual staff, tour/ticket assistance, and concierge services
  • Luggage storage, smoke-free premises, and a front-desk safe
  • Guest reviews speak highly of the helpful staff and location
Room features
All 18 rooms offer comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews speak well of the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Sofa beds and free cribs/infant beds
  • Free toiletries and hair dryers
  • LED TVs with premium channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a USD 170 fee, and antigen/rapid COVID-19 testing is available for a USD 85 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Snorkeling
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free crib
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • No elevator
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Does Cielo Maya Beach Tulum have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Cielo Maya Beach Tulum?

As of Mar 30, 2023, prices found for a 1-night stay for 2 adults at Cielo Maya Beach Tulum on Apr 19, 2023 start from CA $263.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cielo Maya Beach Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cielo Maya Beach Tulum?

This property doesn't offer parking.

What time is check-in at Cielo Maya Beach Tulum?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Cielo Maya Beach Tulum?

Check-out is at noon.

Does Cielo Maya Beach Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 140 per vehicle applies.

Where is Cielo Maya Beach Tulum located?

Located in Tulum, this beachfront hotel is in the entertainment district and within a 15-minute walk of Cenote Manatí and Tulum National Park. Soliman Bay and LabnaHa Ecopark Adventures are also within 3 mi (5 km).

Cielo Maya Beach Tulum Reviews

Cielo Maya Beach Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 252 out of 366 reviews" "
" "10 - Excellent 69%
Rating 8 - Good. 59 out of 366 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 24 out of 366 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 14 out of 366 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 17 out of 366 reviews" "
" "2 - Terrible 5%

9.3/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No security, not even a gate. The pool advertised didn’t look appealing at all. It was right in the lobby and looked more like a water feature not meant for people to swim in. Wifi was terrible, on and off. The door was difficult to open and had to wiggle the handle just to open it, had to ask the reception open door for us twice.First night of stay, power went out,no action at all.We talked to reception but he just started speaking Spanish and we couldn’t understand him.The next day,we talked to one of their guests outside and they said the power went out four times already in just a week.We ended up looking for a different place as we want a decent place to stay where we can relax and not worry about having no power anytime of the day.Ended up spending more money and wasting time looking for another place. We feel like we got misled as to what the actual accommodation was like.
Stayed 9 nights in Mar 2023

10/10 Excellent

Yolanda

Stayed 1 night in Mar 2023

6/10 Okay

David

Stayed 7 nights in Feb 2023

4/10 Poor

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First, the staff and service was excellent. I take nothing away from them. The hotel is right on a private beach as they advertise. However, the property itself need some renovation. It’s a bit outdated. The area is great, close to downtown Tulum and safe; the street is guarded which made us feel safe. The very disappointed part is with some construction going on the street the power goes out a lot. Other hotels on the street have the appropriate commercial generator to provide the power for water and lighting. Our hotel didn’t, so we had no water, and no power 3 of the 5 days we were there. It’s sad to have to get water from the pool area with a bucket for bathroom facilities. Owner really a needs to step it up and provide the manager of the hotel with proper equipment. Even though it is a nice area, I will not stay here again. Actually may stay at a neighboring hotel with much better renovated facilities.
Stayed 4 nights in Feb 2023

10/10 Excellent

Isai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service.Great place right there in front of the ocean there is a Cenote 5 minutes away from the hotel. Staff was very friendly.
Stayed 5 nights in Feb 2023

10/10 Excellent

Cassaundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, Service was great.
Stayed 5 nights in Feb 2023

10/10 Excellent

Kurt, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propery is secure and in great location. Beautiful beach
Stayed 14 nights in Jan 2023

10/10 Excellent

Ronald R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was low key, small and not crowded. Definitely had a homie vibe to it. Absolutely perfect spot to relax. Staff was amazing and was patient with the fact we didn’t know Spanish all that well. Food at the restaurant was amazing everyday we were there.
Stayed 3 nights in Jan 2023

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely quiet hotel that is very low key. Staff were friendly and helpful. Our room faced the ocean and was spacious and clean. Would recommend if you want to stay away from noise and craziness.
Stayed 4 nights in Jan 2023

10/10 Excellent

Sarwat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So relaxing! Make sure you get the sea view, it is totally worth it. Lovely paddling out on the kayaks, just the perfect place to do nothing.