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Reviews of Krystal Urban Ciudad Juárez by US Consulate

3 out of 5
Krystal Urban Ciudad Juárez by US Consulate
Av. Tecnologico 3750, Partido Iglesias, Ciudad Juarez, CHIH

Reviews

8.4

Very good

Rating 10 - Excellent. 625 out of 1080 reviews" "
Rating 8 - Good. 209 out of 1080 reviews" "
Rating 6 - Okay. 121 out of 1080 reviews" "
Rating 4 - Poor. 51 out of 1080 reviews" "
Rating 2 - Terrible. 74 out of 1080 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Diana

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room seemed not to be clean nor the sheets changed and the bed was not comfortable.
Stayed 1 night in May 2024

4/10 Poor

VICTOR

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
El servicio excelente, lo único que no tienes las avitaciones que reservé es microondas y refrigerador
Stayed 5 nights in May 2024

6/10 Okay

Gustavo, Commerce City

Travelled with family
Liked: Staff & service
The rooms are clean but outdated, the hotel seems to have some type of sewer problem. Smells bad. Too pricy for condition.
Stayed 2 nights in May 2024
Response from Gerencia general on May 24, 2024
Thank you for your review Mr. Gustavo. We appreciate his comments about the cleanliness of the rooms, although we apologize for the dated decor and unpleasant sewer smell he experienced. Our team will work to address these issues promptly. Your feedback is valuable to us as we strive to improve our services. We hope you will give us another opportunity to provide you with a better experience.Have a nice day.

6/10 Okay

Manny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old and smelly
Stayed 7 nights in May 2024
Response from Gerencia general on May 23, 2024
Thank you for your review, Mr. Manny. We appreciate your comments about the Krystal Urban Ciudad Juárez hotel. We will address the issues you mentioned to ensure a better experience for future guests.Have a nice day.

6/10 Okay

Alex

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Needs refrigeration a microwave
Stayed 2 nights in May 2024
Response from Gerencia general on May 23, 2024
Dear Mr. Alex, thank you for your review of the Hotel Krystal Urban Ciudad Juárez. We appreciate your comments regarding the need for refrigeration and microwaves. We will take this into account to improve our services. We hope to welcome you again in the future.Have a nice day.

8/10 Good

Arnulfo

Stayed 1 night in Mar 2024
Response from Gerencia general on May 22, 2024
Buenos días Sr. ArnulfoAgradeciendole que se tomará el tiempo de calificarnos.Esperamos verle nuevamente muy pronto.Que tenga un buen día.

10/10 Excellent

cristobal

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and nice service !
Stayed 1 night in May 2024
Response from Gerencia general on May 20, 2024
Thank you for sharing your opinion, Mr. Cristobal. We are glad to know that you enjoyed the excellent stay at the Krystal Urban Ciudad Juárez hotel. We hope to see you again soon!Have a nice day!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Gerencia general on May 21, 2024
Buenos días Sr. VictorAgradeciendole que se tomará el tiempo de calificarnos, nos alegra saber que todo estuvo bien durante su estancia.¡Esperamos verle de nuevo muy pronto!¡Que tenga un excelente día!

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like?.. Convinient location.Quiet, Safe and Parking.
Stayed 5 nights in May 2024
Response from Gerencia general on May 17, 2024
Thank you for your opinion, Mr. Roberto! I am glad to know that you appreciate the convenient location, quiet environment, security and parking at Krystal Urban Ciudad Juarez. Your review will be helpful to other travelers considering staying at this hotel. We hope to see you soon.Have a nice day.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Gerencia general on May 15, 2024
Buenas tardes Srta. MarthaAgradeciendole por su preferencia, nos alegra saber que todo estuvo bien durante su estadia. Esperamos verle de nuevo muy pronto.Que tenga un excelente día.

6/10 Okay

Belia

Travelled with partner
Disliked: Cleanliness
The property was clean, but not the best.
Stayed 1 night in May 2024
Response from Gerencia general on May 7, 2024
Hello, good morning, Miss BeliaThank you for sharing your review of Krystal Urban Ciudad Juárez. I am glad to know that the property was clean during your stay. If there is anything specific you think could be improved, please feel free to let us know. We value your feedback and hope you had an overall pleasant experience. Please feel free to contact us if you have any questions or need help. Thank you for choosing Krystal Urban Ciudad Juárez for your stay.Have a great day.

6/10 Okay

Ruben

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Gerencia general on May 7, 2024
Buenos días Sr. RubenGracias por tomarse el tiempo de calificarnos. Si hay algo en específico que crea que podría mejorarse, no dude en hacérnoslo saber. No dude en comunicarse con nosotros si tiene alguna pregunta o necesita ayuda. Gracias por elegir Krystal Urban Ciudad Juárez para su estadía.Que tenga un excelente día.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Gerencia general on May 6, 2024
Buenos días Sr. Julio¡Gracias por compartir su opinión! Es genial saber que todo estuvo bien durante su estancia en el Hotel Krystal Urban Ciudad Juárez.Esperamos verle pronto.Que tenga un excelente día.

10/10 Excellent

Uriel, Tlaquepaque

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene muy buena ubicación y hay lugares para salir a caminar al rededor. El personal de recepción es muy amable.
Stayed 1 night in May 2024
Response from Gerencia general on May 3, 2024
¡Gracias, Sr. Uriel, por compartir su opinión sobre el hotel Krystal Urban Ciudad Juarez! Nos alegra saber que disfrutó de la ubicación y del trato amable del personal de recepción. ¡Esperamos verle de nuevo pronto! Que tenga un excelente día.

6/10 Okay

Nadia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Gerencia general on May 3, 2024
Thank you for your review, Ms. Nadia. We are pleased that you found the location of Krystal Urban Ciudad Juárez convenient. We strive to provide a friendly environment for all our guests. We hope you enjoyed your stay and we look forward to welcoming you again. If there is anything else I can help you with, I will gladly answer your request.

10/10 Excellent

Marvin

Stayed 1 night in Apr 2024
Response from Gerencia general on May 21, 2024
Buenos días Sr. MarvinAgradeciendole que se tomará el tiempo de calificarnos, nos alegra saber que todo estuvo bien durante su estancia.¡Esperamos verle de nuevo muy pronto!¡Que tenga un excelente día!

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Gerencia general on May 2, 2024
Buenos días Srta. LourdesAgradeciendole que se tomará el tiempo de calificarnos, nos alegra saber que su estadía fue excelente y agradable. Si necesita más información o asistencia, no dude en contactarme. ¡Espero verte pronto de nuevo! y muchas gracias por su preferencia.Que tenga un excelente día.

10/10 Excellent

Irma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Lugar estaba limpio, amplio, el servicio es excelente todos son muy amables, usamos la alberca y estaba limpio también. Solamente el desayuno deberia tener separación de continental y desayuno formal, por que yo y mi hijo desayunamos siempre ligero y por un cereal y fruta con yogurt y cafe pagamos $550
Stayed 1 night in Apr 2024
Response from Gerencia general on Apr 30, 2024
Buenas tardes Srta. IrmaAgradeciendole su comentario, nos alegra saber que en general su estancia fue agradable. Tomaremos en cuenta su recomendación con el buffet. Esperamos verle pronto.Que tenga un buen día.

10/10 Excellent

Ailed

Stayed 2 nights in Apr 2024
Response from Gerencia general on May 20, 2024
Buenos días Srta. Ailed Muchas gracias por tomarse el tiempo de calificarnos, nos alegra saber que su estancia fue agradable. ¡Esperamos verle pronto!¡Que tenga un buen dia!

6/10 Okay

Lenin

Disliked: Property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Gerencia general on Apr 30, 2024
Buenos días Sr. LeninAgradeciendole que se tomara el tiempo de calificarnos.Que tenga un buen día.

10/10 Excellent

Jesus, Bellflower

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, always with a smile and willing to help!
Stayed 1 night in Mar 2024
Response from Gerencia general on Apr 29, 2024
Good morning Mr. JesusThanking you for taking the time to rate us, we are happy to know that everything was good during your stay.We hope to see you soon.Have a nice day.

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Gerencia general on Apr 29, 2024
Buenos días Sr. OsvaldoAgradeciendole que se tomará el tiempo de calificarnos, nos alegra saber que todo estuvo bien durante su estancia.Esperamos verle pronto.Que tenga un buen día.

10/10 Excellent

Mabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by a beautiful lake and park
Stayed 1 night in Apr 2024
Response from Gerencia general on Apr 20, 2024
Good morning Miss MabelThank you for your comment about the hotel's location next to a beautiful lake and park. We are happy to know that your stay was good. We hope to see you soon.Have a great day.

10/10 Excellent

Edelmira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient, clean, good service, nice swimming pool.
Stayed 1 night in Apr 2024
Response from Gerencia general on Apr 18, 2024
Thank you very much Ms. Edelmira for your review of Krystal Urban Ciudad Juárez. We are glad to know that you found the location convenient, the hotel clean, the service good and that you enjoyed the nice pool. We hope to see you soon.Have a great day.

10/10 Excellent

Fernando Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable, and I slept very well. HBO and other movie channels were also free. The restaurant served very good food, and the wait staff was very attentive and friendly. Hotel staff were also very friendly. Felt safe during my entire stay.
Stayed 2 nights in Apr 2024
Response from Gerencia general on Apr 16, 2024
Thank you for sharing your experience, Mr. Fernando Luis. We are glad to know that you enjoyed your stay at Krystal Urban Ciudad Juárez. We are glad that you found the room clean and comfortable and that you had a good night's sleep. It's great that you appreciated the free movie channels and the quality of the restaurant's food. We strive to provide a welcoming and safe environment for all of our guests. Your kind words about our staff are truly appreciated. We are hoping to welcome you soon!Have a nice day

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gerencia general on Apr 16, 2024
Buenas tardes Sr. DanielAgradeciendole que se tomará el tiempo de calificarnos, nos alegra saber que todo estuvo bien durante su estancia.Esperamos verle pronto.Que tenga un excelente día.

10/10 Excellent

Karen

Stayed 1 night in Apr 2024
Response from Gerencia general on May 6, 2024
Buenos días Srta. KarenMuchas gracias por tomarse el tiempo de calificarnos, es genial saber que todo estuvo bien durante su estancia.Esperamos verle pronto.Que tenga un buen día.

10/10 Excellent

julio

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Apr 2024
Response from Gerencia general on Apr 15, 2024
Buenas tardes Sr. Julio Gracias por su opinión sobre el hotel Krystal Urban Ciudad Juárez. Nos alegra saber que su experiencia fue positiva. Esperamos verle de nuevo pronto. ¡Le deseamos un buen día!

10/10 Excellent

cynthia

Stayed 9 nights in Apr 2024
Response from Gerencia general on May 3, 2024
Buenos días Srta. CynthiaMuchas gracias por tomarse el tiempo de calificarnos, nos alegra saber que todo estuvo bien durante su estancia. Esperamos verle pronto. ¡Gracias por su preferencia! Que tenga un excelente día.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice, Hotel, In Quiet Area en Close To shopping áreas en Good Restaurants
Stayed 2 nights in Apr 2024
Response from Gerencia general on Apr 13, 2024
Thank you for your review, Miss Marta. I am glad to know that you found the Krystal Urban Ciudad Juarez hotel very pleasant, located in a quiet area close to shopping areas and good restaurants. The pleasant atmosphere of the hotel seems to have left a positive impression on you! We hope to see you soon.Have a great day.

10/10 Excellent

Alvaro

Stayed 1 night in Apr 2024
Response from Gerencia general on Apr 29, 2024
Buenos días Sr. AlvaroAgradeciendole que se tomará el tiempo de calificarnos, nos alegra saber que todo estuvo bien durante su estancia.Esperamos verle pronto.Que tenga un buen día.

6/10 Okay

diana

Stayed 1 night in Apr 2024
Response from Gerencia general on Apr 8, 2024
Buenas tardes Srta. DianaAgradeciendo el que nos calificará, nos gustaría saber un poco más sobre los inconvenientes que pudo tener durante su estancia y así tomar las medidas necesarias al respecto.Sin más quedo a la orden.Que tenga un buen día.

10/10 Excellent

Carlos

Stayed 3 nights in Apr 2024
Response from Gerencia general on Apr 26, 2024
Buenas tardes Sr. CarlosAgradeciendole que se tomará el tiempo de calificarnos. Nos alegra saber que todo estuvo bien durante su estancia. Esperamos verle de nuevo pronto. Que tenga un buen día.

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el servicio es exelente el señor Ricardo en la recepción es excelente trabajor y muy buen trato
Stayed 1 night in Mar 2024
Response from Gerencia general on Apr 1, 2024
Buenos días¡Gracias por compartir Su experiencia en el Krystal Urban Ciudad Juárez! Nos alegra saber que el servicio fue excelente y que Ricardo en la recepción brindó un trato excepcional. Esperamos verle nuevamente pronto. ¡Saludos!Que tenga un buen día.

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and hotel installation
Stayed 1 night in Mar 2024
Response from Gerencia general on Mar 26, 2024
Thank you for your review, Mr. Saúl. We are glad to know that you found the staff friendly and the hotel rooms and facilities clean. We strive to provide a welcoming environment to our guests at Krystal Urban Ciudad Juárez. We are hoping to welcome you soon!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location what I dont like is the acces to the location
Stayed 1 night in Mar 2024
Response from Gerencia general on Mar 25, 2024
Thank you for your opinion, Mr. Luis. We appreciate your positive comments about the Krystal Urban Ciudad Juárez location. We will consider your concerns regarding access to the location. We are hoping to welcome you soon.

10/10 Excellent

YAJAIRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 3 nights in Mar 2024
Response from Gerencia general on Mar 19, 2024
Thank you for your comments, Yajaira! We are glad to know that you had a great experience at Krystal Urban Ciudad Juárez. We appreciate your positive review and hope to welcome you again in the future.

10/10 Excellent

jose Manuel soto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good not great
Stayed 1 night in Mar 2024
Response from Gerencia general on Mar 12, 2024
Thank you for your comments, José Manuel Soto. We appreciate your review of the Krystal Urban Ciudad Juárez. We will strive to improve further and provide even more of a great experience to our guests in the future. We hope to see you soon.Have a nice day.

10/10 Excellent

Octavio C

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, restaurant had many options for breakfast, specially on weekends
Stayed 6 nights in Sep 2023
Response from Gerencia general on Mar 11, 2024
Hello, good afternoon Mr. OctavioThanking you for your comment, we are happy to know that you found the restaurant pleasant and the service even more so. We hope to see you soon.May he have a good day.

10/10 Excellent

Cornelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Gerencia general on Mar 8, 2024
Buenos días Sr. CornelioAgradeciendole su comentario, nos alegra saber que su estancia fue placentera. Esperamos verle de nuevo muy pronto.Que tenga un buen día.

10/10 Excellent

Cornelio

Business traveller, Travelled with partner
Easy check in and great host
Stayed 6 nights in Feb 2024
Response from Gerencia general on Mar 7, 2024
Thank you Mr. Cornelio for your review! We are glad to hear that you had a smooth check-in process and that you found our host excellent. We appreciate your comments and hope to welcome you back to Krystal Urban Ciudad Juárez soon.

10/10 Excellent

Raul Vega

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Feb 2024
Response from Gerencia general on Mar 6, 2024
Buenas tardesMuchas gracias por tomarse el tiempo de calificarnos, nos alegra saber que disfruto de una buena estancia.Esperamos verle pronto.Que tenga un excelente día.

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerencia general on Mar 6, 2024
Buenas tardes Srta. KarlaAgradeciendole que se tomara el tiempo de calificarnos, nos alegra saber que disfruto de su estadía.Esperamos verle pronto.Que tenga un buen día.

6/10 Okay

Evelio

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
In the description they say it's tub and shower combined but you aren't allowed to use the tub and don't have plugs available. They should specify that in the description. And one of the mattresses was just plain garbage.
Stayed 1 night in Feb 2024
Response from Gerencia general on Mar 1, 2024
Thanks for sharing your experience, Evelio. We appreciate your comments regarding the bathtub/shower situation and the quality of the mattress. Your knowledge will help us improve our service.

8/10 Good

Angel, Chandler

Travelled with family
Liked: Cleanliness, staff & service
The bathroom shower handle was damaged and looks like the maintenance of the trim haven’t been done recently
Stayed 2 nights in Feb 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 27, 2024
Thanks for your comments, Angel. We will address the issue of maintaining the bathroom shower handle at Krystal Urban Ciudad Juárez. Your comments help us improve for future guests.Have a nice day.

10/10 Excellent

Leonel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place
Stayed 1 night in Feb 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 26, 2024
Thank you for your review Mr. Leonel. We are glad to know that you found Krystal Urban Ciudad Juárez to be a nice place. If you have any further comments or need help with anything else, please feel free to contact us. We hope to welcome you again in the future.

4/10 Poor

Ruben

Stayed 1 night in Feb 2024
Response from Gerencia general on Mar 20, 2024
Buenas tardes Sr. RubenAgradeciendole que se tomará el tiempo de calificarnos, nos gustaría saber un poco más sobre los inconvenientes que tuvo en su estadía y así tomar las medidas necesarias para poder mejorar.Que tenga un buen día.

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their breakfast
Stayed 1 night in Dec 2023
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 24, 2024
Thanks for your comments, Aida! We are glad to know that you enjoyed our breakfast. At Krystal Urban Ciudad Juárez, our goal is to provide a warm and welcoming dining experience for all of our guests. We hope to have the pleasure of welcoming you again in the future.

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 24, 2024
Buenos día Sr. Raúl Agradeciendole que se tomará el tiempo de calificarnos.Esperamos verle de nuevo muy pronto.Que tenga un buen día.

6/10 Okay

Julio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
It’s not the same service as before, the restaurant is worse.
Stayed 6 nights in Feb 2024
Response from Yadira Salazar, Gerente Experiencia al Cliente. on Feb 19, 2024
Hello Julio, thank you for sharing your feedback about Krystal Urban Ciudad Juarez. We appreciate your comment about the service and restaurant. We will take your feedback into consideration to improve our services. If there is anything specific you would like to address, feel free to share more details with us. Thank you for choosing Krystal Urban Ciudad Juarez for your stay.