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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool

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Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
View from room
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Outdoor pool, pool umbrellas, sun loungers
Exterior
The Turquoize at Hyatt Ziva Cancun offers an all-inclusive adults-only experience near La Isla Shopping Mall. Guests love the helpful staff, beach cabanas, and loungers on the pristine shoreline. All-inclusive amenities ensure a complete vacation experience.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master King

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
  • 690 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
  • 690 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master Double

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
  • 689 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
  • 690 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master Double

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
  • 690 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
  • 689 sq ft
  • Ocean view
  • Sleeps 3

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About the area

Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 9 min walk - 0.8 km
  • Forum Beach - 11 min walk - 0.9 km
  • Caracol Beach - 12 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Luxury all-inclusive property near Gaviota Azul Beach
Close to Hotel Zone Beaches and Cancun Convention Center, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive provides 2 poolside bars, a grocery/convenience store, and a rooftop terrace. With a beachfront location, beach cabanas, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a body scrub, a body wrap, or a facial at Zen Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. The gym offers fitness classes and yoga classes; other things to do include scuba diving, parasailing, and beach volleyball. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, a gift shop, and wedding services
  • Newspapers in the lobby, a water dispenser, and massage treatment rooms
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 160 rooms have comforts such as private outdoor hot tubs and 24-hour room service, in addition to perks like furnished balconies and laptop-compatible safes.
Other amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 48-inch flat-screen TVs with digital channels
  • Wardrobes/closets, balconies, and LED light bulbs

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Korean, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

As of Jul 16, 2025, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on Jul 23, 2025 start from CA $979.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes, and more.

Where is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 15 minutes.

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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 813 out of 1000 reviews
Rating 8 - Good. 100 out of 1000 reviews
Rating 6 - Okay. 35 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

Amazing Stay
Stayed 2 nights in Jul 2025

10/10

Awesome facility.
Stayed 5 nights in Jun 2025

10/10

Great
Stayed 3 nights in Jun 2025

10/10

We had an amazing stay! Our room was on the adults only side. Many restaurant options and events. Make sure you visit south beach. Only thing I would advise is staff to vacuum/mop the hallways on the 7th floor.
Stayed 3 nights in Jun 2025

10/10

Shout out to Domingo our waiter while at the beach cabana. Amazing service.
Stayed 3 nights in Jun 2025

10/10

Stayed 7 nights in Jun 2025

10/10

Good service, good foods and staff are very friendly!
Stayed 1 night in Apr 2025

10/10

good
Stayed 1 night in Jun 2025

10/10

Good service, good foods and staff are friendly
Stayed 5 nights in Mar 2025

10/10

Great place to stay! Loved it
Stayed 3 nights in Feb 2025

10/10

Friendly staff and a good view from the room
Stayed 2 nights in Dec 2024

10/10

Our butler, David, was amazing. And so is this resort. We celebrated our 29th anniversary here this month and we couldn't have asked for a better experience.
Stayed 4 nights in Feb 2025

4/10

I have been to this resort 7 times and loved it! This trip was different the turquoise room had a hand full of cheap snacks no wine normally it is loaded up with top notch drinks snacks you name it . We finally got some. Went to dinner the food is a 5 of 10 went back to room ate snickers for dinner I complained the next day they were a little better. The last night I ate sea bass and was sick 10 minutes later . When I got home I went to doctor they put me on 10 days of antibiotics . It Is sad to say I won’t be going back ☹️
Stayed 5 nights in May 2025

10/10

tHIS
Stayed 7 nights in Apr 2025

10/10

Good place !
Stayed 4 nights in Nov 2024

10/10

Clean and quite.
Stayed 7 nights in Nov 2024

10/10

All step very friendly and nice.
Stayed 10 nights in Feb 2025

10/10

Amazing resort with top-notch staff. Food selections were awesome too.
Stayed 4 nights in Oct 2024

10/10

Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie.
Stayed 1 night in Dec 2024

10/10

One of the best properties I’ve visited in Cancun! Would definitely recommend and return to stay again.
Stayed 5 nights in Sep 2024

10/10

great food options very clean and beautiful beach
Stayed 6 nights in May 2024

10/10

The view and the events are perfect
Stayed 3 nights in Oct 2024

10/10

Fantastic stay at Hyatt Zain’s Cancun, lived the beach.
Stayed 4 nights in Jun 2024

10/10

nice service
Stayed 3 nights in Dec 2024

10/10

Everyone eas so eager to help and everything was very clean!
Stayed 1 night in Nov 2024