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Reviews of La Palma Beachfront - Self Check In

3 out of 5
La Palma Beachfront - Self Check In
km. 9.5 Blvd. Kukulcan, Zona Hotelera, Lote 5B2, Cancun, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 5 out of 27 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Serena

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
It’s good location cute, private and beautiful. Price is nice for the location. But no service almost! No introduction to follow, such as, the gate was locked in weekend, no information about the code till to call the on call staff. Bath room window latch is broken, There is no chair in our room. Office staff is not willing to accommodate reasonable request like shower drain is clotted, any smaller pillow available? I wish they could improve customer service and have a guidance information in written form for future guests.
Stayed 5 nights in Apr 2024
Response from Recepcion La Palma on May 8, 2024
Good day Seerena !!Was a pleasure host you , we hope you see you again in the future !!Regards from Paradise

10/10 Excellent

Lucas Mitchel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Recepcion La Palma on Mar 23, 2024
Greetings Lucas !!For us was a pleasure to host you and we hope to see you soon in La Palma !!

2/10 Terrible

Julio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Si no está seguro de llegar antes de la 5pm no se quede en este hotel traté de que me dieran un cuarto reservado después de llegar como alas 6 30 pm y la única respuesta fue ya le mandamos la información por expidia . pude hablar con carolina y su única respuesta en txt por teléfono sabiendo que estaba afuera del hotel fuen ya le mandamos la información como entrar al cuarto una información que nunca me llego fue una lastima que no icieran el menor intento de arreglar la cituaciom soy tan incapaces que al día siguiente después de encontrar otro hotel resibo un mensaje de carolina alas 9am preguntado como estoy le contesté que no estuviera molelestando ya que yo no estaba en su hotel y me contestó lol (le mandamos la información por expidia ) por 10 ves e pocas palabras no dudo que el lugar esté bien pero tengan cuidado si llegan tarde que sepan como entrar
Stayed 2 nights in Mar 2024
Response from Recepcion La Palma on Mar 20, 2024
Buen dia Julio !! Agradecemos su comentarios los cuales son muy importante para nosotros , cabe mencionar que en la descripción del hotel se explica que después de cierto horario el servicio es Self check in y la informacion fue compartida por esta misma plataforma es una pena que no hayamos podido hospedarte.Saludos

10/10 Excellent

ira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is a super bargain. You can't beat the price for the area. The band at the restaurant pkays until around 11pm, but we knew that coming in so it didn't take away from the experience. The ocean is literally steps away and the beach us lovely. I personally dud not like Cancun very much. Just another tourist trap to me, be the room was very nice. We enjoyed it.
Stayed 4 nights in Mar 2024
Response from Recepcion La Palma on Mar 19, 2024
Dear Ira !! Thank you for your comments , this ones are really important for us , we hope to host you again in the future.

2/10 Terrible

Aleksey

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Recepcion La Palma on Mar 17, 2024
We are sorry to know that we did not meet your expectations but we are working to improve our service and facilities.

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was literally on the beach! Playa de Caracol. In fact that is the easiest way to get a taxi to drop you off. It is close to everything. Unfortunately the new manager of the property has her hands full. There is much deferred maintenance. I was there in February and the pool was cold. But if it were warmer would have been a fantastic place to hang out and watch the beach. It is at best an unusual configuration. Located above a restaurant ,at a boat dock inside a wood fence with a gate. No real signage. If you are challenged by stairs this ain't your place. The rooms were clean and well appointed. Although, they were having an issue with the septic system while I was there. I would not call it a resort, hotel or even a motel. It might be called a boutique hotel. But that sounds way to fancy. No gym, no continental breakfast, no elevators, no 24hr lobby. I might stay there again going to or from Isla Mujeres, since it is literally at one of the ferry docks. Also it is right across the street from a large grocery store. So maybe buy supplies for your stay on the island. But there are stores on Isla Mujeres and much more convenient. All of that said I delayed making this review because I liked the new manager so much. She was responsive and helpful. I wish them the best and hope if I stay again I can revise my review to say nothing but good things.
Stayed 8 nights in Jan 2024
Response from Recepcion La Palma on Mar 15, 2024
Greetings from La Palma Robert !!We thank you for all your comments are really important for us , we hope to host you in the future.Best Regards

10/10 Excellent

eliran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Feb 2024
Response from Recepcion La Palma on Mar 4, 2024
Dear Eliran !For us was a pleasure tod host you !!Best Regards

10/10 Excellent

Jordyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in room #8 and it was perfect! Pool right off the beach ENORMOUS room, patio right outside the door. Super easy check in! The door to the hotel is a little hidden, but if you end up at the restaurant they will show you to the hotel door 😍 I'll stay here again next time I'm in Cancun!
Stayed 2 nights in Feb 2024
Response from Recepcion La Palma on Feb 26, 2024
Good day Jordyn !!Was a pleasure to host you , we hope to see you soon !!

8/10 Good

Abigail

Liked: Property conditions & facilities
Property is right next to isla mujeres ferry terminal so really accesible. Supermarket is also right across the street. Overall in a great location if you’re looking to be in the zona hotelera nearby lots of food/entertainment. Our room was cleaned daily which was very nice. A little noisy, but nothing too crazy. Beach is steps away from the hotel. 8/10 would recommend!
Stayed 4 nights in Feb 2024
Response from Recepcion La Palma on Feb 21, 2024
Good day Abigail !!For us was a pleasure to host you.Best Regards

2/10 Terrible

Sayri

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there right off the bat the room was super humid but we didn’t think much of it because the beach and pool is right next to it. We later found that they had cockroaches and big ones too. We sent a message to the lady upfront and all she said was sorry and that she didn’t know that they had cockroaches. It doesn’t even end there the mattress was so dirty it was yellow and had fleas or some type of bugs we have bites all over our body. The bedroom sheets were of poor quality super thin to the point that they feel damp because of the humidity. Their WiFi was so bad we had to use the WiFi of the restaurant next to our room. Do not stay here it has been the worst hotel I’ve ever been to the pictures that they put look nice but that’s not how it actually was. I do not recommended this hotel I suggest that you stay away. I really wish we could get our money back or at least some of it. I am so disappointed.
Stayed 6 nights in Feb 2024
Response from Recepcion La Palma on Feb 21, 2024
Buen día Sayri !!Agradecemos tus comentarios los cuales serán tomados en cuenta .

6/10 Okay

Oscar Martin De La

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 6 nights in Feb 2024
Response from Recepcion La Palma on Feb 21, 2024
Buen día Oscar !! Agradecemos por el tiempo para calificarnos , esperamos hospedarte en el futuro.

10/10 Excellent

Anisha

Travelled with partner
It was very good experience with our stay.
Stayed 3 nights in Feb 2024
Response from Recepcion La Palma on Feb 21, 2024
Good day Anisha !!For us was a pleasure to host you.Best Regards

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Carolina Ricardez on Feb 9, 2024
Saludos Sr. Pavel !!Para nosotros fue un placer hospedarle , esperamos tenerlo pronto de regreso .

2/10 Terrible

Neysa

I was very surprised that Expedia would advertise for this hotel. It was miserable. The air conditioner was nasty, no tissues, no washcloths, the washcloth was like a bar rag or hand towel. I do have pictures if you would like to see them or view was terrible. The smell was gross when we open the window. I guess I expected a lot more I was embarrassed.
Stayed 6 nights in Jan 2024
Response from Carolina Ricardez on Feb 9, 2024
Greetings Neysa !! We apologize for the situation and hope you give us the opportunity to host you in the future.Your comments are very important to us.

8/10 Good

JULIE ANN

Stayed 8 nights in Jan 2024
Response from Carolina Ricardez on Jan 31, 2024
Saludos Julie !!De parte de todo el staff de La Palma , les agradecemos su preferencia y esperamos tenerles pronto de regreso !!

8/10 Good

Jon

Thank you for the hospitality and communication
Stayed 1 night in Jan 2024
Response from Carolina Ricardez on Jan 27, 2024
Greetings Jon !!Was a pleasure for us be your host !!See you soon !!

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carolina Ricardez on Jan 27, 2024
Greetings Winnie !!Was a pleasure for us be your host !!See you soon !!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy at the front deck was very friendly here check on us the whole time we was there cleaning lady very nice we would go back anytime
Stayed 3 nights in Jan 2024
Response from Carolina Ricardez on Jan 27, 2024
Greetings Jordan !!For us was a pleasure be your host .We hope to see you soon !

4/10 Poor

Mark

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right on the beach. If you like sand everywhere between your bed and the beach, you'll like it. The bed was very short, and my feet hung over the bed by 6". I had to sleep diagonally. There was one crappy blanket that was smaller than the bed. It was noisy every night until after midnight. Lots of people yelling and music. Bed was very low with a mattress on a short pedestal. Night lights were "mood" lights that flash red, green, blue every few seconds. They don't send you info on how to check in until 3 hours before arrival. There is almost no place to park. The sewer was overflowing in the parking area and you had to walk through it to get to the room. This place is a joke. There were no beach lounge chairs set up. They were stacked up and chained down. There was NO hot water one night and one morning - not even warm water. When you turn on the faucet or shower, the water spits and spurts and splashes water all over the room. There are more bad things, but these are the worst.
Stayed 2 nights in Jan 2024
Response from Carolina Ricardez on Feb 9, 2024
Greetings Mark !!Your comments are very important to us , we are in the best position to follow up on your report. I Remain at your service.

2/10 Terrible

Francisco

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Poor service - no one at the front desk when we arrived . Room was very dirty and smelled like cat poop. The bedding was filthy and stained. Hotel only had 6 rooms. The photos make the property look bigger than it actually is . The property had no clean towels available. Charged $500 for 2 nights left after the first night . Still fighting with the hotel and Expedia for the refund for the other days . Do not stay here it’s horrible !!!
Stayed 3 nights in Jan 2024
Response from Carolina Ricardez on Feb 9, 2024
Greetings Francisco !Your comments are very important to us , we apologize for the situation and we are in the best position to follow up on your report.Best Regards

8/10 Good

Hossain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was unique and cozy. The only problem I had with my stay, was that there was no hot water.
Stayed 1 night in Dec 2023
Response from Carolina Ricardez on Jan 27, 2024
Greetings Jon !!Was a pleasure for us be your host!! Your comments are very important, I will gladly follow up on what you mentioned.See you soon !!

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Carolina Ricardez on Jan 31, 2024
Saludos Sra. Verónica !! Fue un placer hospedarles y en nombre de todo el staff de La Palma , le agradecemos su preferencia y esperamos tenerlos pronto de vuelta.

8/10 Good

LUIS ROGELIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carolina Ricardez on Jan 27, 2024
Greetings Luis !!Was a pleasure for us be your host !!See you soon !!

10/10 Excellent

Estefani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carolina Ricardez on Jan 27, 2024
Greetings Estefani !!For us was a pleasure be your host .We hope to see you soon !

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel se encuentra justo frente a la playa, tiene una piscina con vistas al mar y en las mañanas es lo mejor. Nos gustó ya que te quedaba básicamente todo cerca inclusive para ir a pie. Buena opción céntrica en la zona hotelera.
Response from Carolina Ricardez on Jan 23, 2024
Saludos desde La Palma Beach Front , Primero que nada gracias por su preferencia para nosotros fue un placer poder hospedarles , esperamos tenerlos muy pronto de regreso.Saludos desde el paraíso.

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta a orilla de playa, las habitaciones son bonitas y cómodas, nos atendieron muy bien y esta muy bien ubicado el hotel. Hay dos restaurantes saliendo donde se come muy rico
Stayed 1 night in Dec 2023
Response from Carolina Ricardez on Jan 23, 2024
Saludos desde La Palma Beach front , para nosotros fue un placer hospedarles y es muy grato leer que tuvieron una estancia maravillosa por lo que en nombre del staff queremos darles las gracias por su preferencia y esperamos tenerles pronto de regreso.Saludos desde el paraíso.