6/10 – Acceptable
Claudine N., New York City, NY USA
14 juill. 2018
House was lovely BUT....
The house was absolutely lovely and exactly like the pictures listed. The rating would have been higher if guests and I had not experienced some issues during our stay.
We were a group of 14. There were some minor issues with AC in one bedroom and television not working and we had to send several messages to Diego. Although the AC was fixed the next day, the main television remained not working throughout our stay.
The biggest issue was concerning cooking in the home. There was no mention in the listing that the property chef must be used to cook in the home. I had several conversations with the owner prior to arrival and when asked about hiring their chef, I advised that we would make our own arrangements regarding dinner for two nights and eat out other nights. Diego did not indicate any restrictions until day of arrival. If it was in their listing or we were advised in advance, we would have chosen another property. It was very unprofessional and inconvenient for myself and guests to be told on day of arrival that only property chef is allowed to cook in the house. Especially considering we had already made arrangements with a friend to cook a special dinner to celebrate an engagement and the owners blocked my friend from delivering the food which was already prepared to us. Myself and three of my friends had to walk a mile in torrential downpour to pick up the food that was prepared for us since they were blocked from entering the gate to deliver. It’s unfortunate we had to experience this and this surely affected our stay.
Claudine N.
Séjour de 4 nuits en juin 2018