Title: HM Playa del Carmen - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HM Playa del Carmen Hotel with free valet parking, 9-minute walk to Quinta Avenida ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/bb3c34bc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/f27c64bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/d9286447.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite with terrace and city view | Terrace/patio](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/baacd421.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (MXN 300 per person)](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/675ecbb1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies HM Playa del Carmen, steps from Quinta Avenida, offers a peaceful retreat with a poolside bar and sunny loungers. Relax in the garden, sip drinks on the rooftop terrace, and enjoy free in-room WiFi. Helpful staff provides dry cleaning and concierge services. VIP Access 9.0 Wonderful ## Popular amenities - - - - Bar - Room service - Housekeeping VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 4 - Nov. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 5 - Nov. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 17 of 17 rooms ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/dfd4a03d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 1 ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/e48a1321.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard 10.0 Exceptional 2 reviews - 301 sq ft - Sleeps 2 ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/5c913192.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 3 ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/70abcc8c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard 10.0 Exceptional 1 review - 301 sq ft - Sleeps 4 ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/33a98fc3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 3 ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/36e6d000.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 4 ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/38aea02e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 4 ![Standard Double Room](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/d4052ea3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.8 Excellent 29 reviews ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator Plasma TV Ceiling fan Separate bedroom - 301 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ![Double Room Single Use](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/2de313da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator Plasma TV Ceiling fan Separate bedroom - 301 sq ft - Sleeps 1 - 1 Double Bed ![Junior Suite with terrace and city view](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/f235a703.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite with terrace and city view ### Highlights Furnished balcony Separate sitting area Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator Plasma TV - 377 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed and 1 Double Bed ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/8a11f34c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 301 sq ft - Sleeps 2 ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/d7ab5fb0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard with Street View - 301 sq ft - Sleeps 2 ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/08fa4f88.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 376 sq ft - Sleeps 2 ![1 bedroom, in-room safe, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/fb0bb775.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Street View - 430 sq ft - Sleeps 2 ![Junior Suite](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/9e75a5ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Separate sitting area Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator Plasma TV Separate bedroom - 377 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Double room with balcony](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/465a452f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double room with balcony 8.4 Very good 8 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator Plasma TV Ceiling fan - 258 sq ft - Sleeps 2 - 2 Double Beds OR 1 King Bed ![Double room with terrace and city view | View from room](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/c3fc26e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double room with terrace and city view 9.4 Exceptional 3 reviews ### Highlights Furnished balcony or patio Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator Plasma TV Ceiling fan - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63311%2C-87.07475&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kPB6SlV6aYrbPrRK5aRzdReFZkE=) Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720 #### What's nearby - Quinta Avenida - 9 min walk - 0.8 km - Playa del Carmen Main Beach - 11 min walk - 1.0 km - Mamitas Beach - 14 min walk - 1.2 km - Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km - Playacar Beach - 19 min walk - 1.7 km #### Getting around - Cancun Intl. Airport (CUN) - 49 min drive #### Restaurants - ‪El Fogón - ‬1 min walk - ‪Vips Constituyentes - ‬2 min walk - ‪Don Sirloin - ‬2 min walk - ‪La Ceiba de la 30 - ‬1 min walk - ‪El Nativo - ‬1 min walk ## About this property ### HM Playa del Carmen Upscale hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Mamitas Beach, HM Playa del Carmen provides a poolside bar, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar. You'll also find perks like: - An outdoor pool along with sun loungers - Free valet parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services - A 24-hour front desk, multilingual staff, and tour/ticket assistance - Guest reviews give top marks for the helpful staff and location Room features All 91 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs. Other amenities include: - Heating and ceiling fans - Bathrooms with showers and free toiletries - 50-cm plasma TVs with cable channels - Refrigerators, free infant beds, and daily housekeeping ## Similar properties ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,015 reviews CA $102 CA $130 total includes taxes & fees Nov 18 - Nov 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f3c96aff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - 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Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,054 reviews CA $101 CA $130 total includes taxes & fees Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1830000/1828600/1828518/306e6d7f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Palms Beach Hotel Downtown Playa del Carmen - Pool - Kitchen - Free WiFi - Air conditioning 8.6 Excellent 1,697 reviews CA $112 CA $139 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=1828518&PinnedHotelID=1828518&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Penthouse, 3 Bedrooms, Partial Ocean View | Terrace/patio](https://images.trvl-media.com/lodging/3000000/2860000/2857500/2857483/db8c2ff4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Taj Oceanfront & Beachside Condo Hotel Downtown Playa del Carmen - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,002 reviews CA $203 CA $271 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=2857483&PinnedHotelID=2857483&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/c2b762c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,195 reviews CA $181 CA $238 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/ad068bab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 546 reviews CA $121 CA $150 total includes taxes & fees Nov 18 - Nov 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=89275698&PinnedHotelID=89275698&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/800000/794400/794331/c119bb66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef Playacar Beach Resort & Spa Playacar - On private beach - Pool - All-inclusive - Spa 8.2 Very good 1,022 reviews CA $169 CA $224 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=794331&PinnedHotelID=794331&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/4bda2aff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Serenity Hotel Boutique by Alsol Downtown Playa del Carmen - Pool - Pet-friendly - Restaurant - Air conditioning 9.0 Wonderful 483 reviews CA $93 CA $117 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free secured valet parking on site - Limited onsite parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Gym - Outdoor pool ### Family friendly - In-room crib - In-room refrigerator - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Tile flooring in room - Upper floors accessible by stairs only ### More - 3 floors - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Towels provided ### Entertainment - 50-cm plasma TV with cable channels ### Food and drink - Refrigerator - Room service ### More - Air conditioning - Ceiling fan - Desk chair - Heating - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 11:00 AM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators No pets and no service animals are allowed at this property ### Property is also known as HM Playa Carmen Hotel HM Playa Carmen HM Playa del Carmen Hotel HM Playa del Carmen Playa del Carmen HM Playa del Carmen Hotel Playa del Carmen ## Frequently asked questions ### Does HM Playa del Carmen have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at HM Playa del Carmen? > As of Nov 4, 2025, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on Nov 10, 2025 start from CA $106.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is HM Playa del Carmen pet-friendly? > No, pets are not allowed at this property. ### How much is parking at HM Playa del Carmen? > Valet parking is free at this property. ### What time is check-in at HM Playa del Carmen? > Check-in start time: 3 PM; Check-in end time: 11:00 AM. ### What time is check-out at HM Playa del Carmen? > Check-out is at noon. ### Does HM Playa del Carmen provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is HM Playa del Carmen located? > Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## HM Playa del Carmen Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.0 Location ### 9.0 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 613 8 - Good 287 6 - Okay 62 4 - Poor 19 2 - Terrible 20 ### 10/10 Excellent #### kerry Apr 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location, beautiful pool, perfect drinks, gorgeous room ##### kerry Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Claire Feb 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Really great pool area and wonderful breakfast for the price. ##### Claire Stayed 2 nights in Feb 2023 ### 6/10 Okay #### Hok Fei Dec 31, 2024 Liked: Cleanliness, amenities It’s walkable and convenient to shop and eat. ##### Hok Fei Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Diana Oct 25, 2023 Liked: Property conditions & facilities This is the second time we stay there and we loved it. ##### Diana Stayed 6 nights in Oct 2023 ### 10/10 Excellent #### Gabriela May 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Would definitely stay here again. Beautiful ambiance, great food, drinks and nice pool ##### Gabriela Stayed 5 nights in May 2024 ### 10/10 Excellent #### Jeanne Mar 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Just a great little hotel. Quiet but walkable to most everything in playa. Very clean and staff was friendly and sweet. Breakfast buffet was very good. My only minor complaint is the beds were pretty firm but still slept well. Only 3 blocks from the Playa Alterna bus station. Many dining options right by hotel. Pool was fantastic! ##### Jeanne Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### mary claire Mar 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I would come back This is a very nice hotel. They have a pool bar and restaurant you can eat all your meals there if you so please. The staff are super nice and the facilities are beautiful. It’s in a great location honestly, if you’re into hotels, this is a fantastic spot in Playa. ##### mary claire Stayed 8 nights in Feb 2025 ### 8/10 Good #### Kathleen M Apr 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean, comfortable, and hospitable stay The rooms and pool were delightful, clean and comfortable. The lobby did not reflect the quality of the rooms, which were very nice. Similarly, the neighborhood did not seem desirable, but it was walking distance to Quinta Avenida with various shops and greats spots to eat. The service was very friendly. Overall, a nice stopover en route to the airport. ##### Kathleen M Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Marybel Feb 28, 2024 Liked: Amenities Very friendly staff & clean. ##### Marybel Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### john Jul 11, 2022 Liked: Staff & service, property conditions & facilities Great hotel. Staff were very attentive ##### john Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Fred Mar 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent location. Nice pool ##### Fred Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Doga Oct 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really enjoyed staying there. I felt like we were just at home. It was clean, quiet and authentic. Staff were friendly and helpful. It is worth every penny ##### Doga Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### HECTOR Aug 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel with great service. The personal on the bar and the gift shop are the best. ##### HECTOR Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Rhea Mar 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, but far enough from the action that it’s quiet. Great stay at HM Playa, with an excellent breakfast Buffett! Will definitely book here again! ##### Rhea Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Alin Jun 21, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great atmosphere and unique in style! ##### Alin Stayed 1 night in Jun 2022 ### 10/10 Excellent #### irfan Feb 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place. Would come again, Only concern could be a bit noisy being in city. ##### irfan Stayed 3 nights in Feb 2023 ### 10/10 Excellent #### William May 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The pool and bar are great. Parking is fantastic large lots of room for any vehicle. The bolted is very conveniently located in the Downtown of Playa del Carmen. I’d return here it was great. ##### William Stayed 1 night in May 2024 ### 10/10 Excellent #### Angela Jul 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awesome Hotel Andrea and the night crew were awesome , your morning crew was also awesome ![](https://a.travel-assets.com/ugc/hotel-reviews/602674DD0F1565B664B3CC24DF37FB4291142B8A1688923734667.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Angela Stayed 3 nights in Jul 2023 ### 8/10 Good #### Grant L Sep 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was ok, wifi is not really good in the rooms ##### Grant L Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Abel cruz Sep 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Genial ##### Abel cruz Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### annah rebecca Jul 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very good ##### annah rebecca Stayed 12 nights in Jul 2024 ### 8/10 Good #### Veronica Nov 25, 2024 Liked: Staff & service Disliked: Amenities There are a lot of restaurants nearby that are walking distance. The room was modernly decorated however underneath the bed was filthy and so was the space between the bed and the headboard. The staff were very helpful. I do wish that staff would join reception without being told especially when there are queues. I did enjoy my stay and the room pictures on Expedia matched the appearance in person ##### Veronica Stayed 7 nights in Nov 2024 ### 10/10 Excellent #### Juan Jul 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Super ##### Juan Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Shaun Jan 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were really friendly and great service. Breakfast was great. Pool nice area and clean. I did not like Metal chairs and beds short. No coffee maker in room. ##### Shaun Stayed 5 nights in Jan 2023 ### 10/10 Excellent #### Enrique Jan 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### Enrique Stayed 5 nights in Jan 2024 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [The Reef 28 Hotel & Spa - 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