Cap Cana Vacation Packages

Staff was rude and offered lill help. Reception had different prices for things. Bathroom had other people's hairs and pillows smelled like mildrew. We paid $75 for a day passed for our father and while he was waiting for us by pool side, not drinking or consuming any hotel products after 6pm that was expiration time, 3 security people showed up to kick him out sooo rudely i wanted to blow up. He was just waiting for us. Before we left the hotel he wanted to use the restroom because his home was 3 hours away. Well another staff member came to ask me where was he suposed to be going and I said the restroom and then he got upset. So I ask why they have to be so rude with people. I didn't pay a cheap rate hotel to be treated this way. Im beyond disappointed. Thank God we enjoy another resort hotel close by that was sooo amazing so the bad taste of this place left right away.

It’s a very kid-friendly resort. There’s kids play-areas in every restaurant and there’s even a kids-club with its own little water park. We stayed in a swim-up suite and our kids (4 and 2) loved the pool. The food was great (definitely make a visit to Brass Steakhouse). The beach would have been nicer if it wasn’t for the sargassum but there’s nothing any resort can do about it, except for cleaning it anyway. It would be nicer if the resort made an effort of advertising the conditions of the beach in different parts of the resort so you’re not walking all the way to the beach.

The Hard Rock Punta Cana what’s my first all-inclusive experience and it was awesome! Customer service was so attentive, restaurants were awesome and beach and pools were great. Definitely will go back and highly recommended five stars in my book.!!

Muy bueno excelente hotel