4/5 Good
Paola
Travelled with family, Travelled with family and small children
Sept 7, 2022
Liked: Cleanliness, staff & service, amenities
Stayed at the Diamon Club walk up pool option. Overall, I am satisfied with the hotel. The room was as pictured, but it does need more ventilation in the room and bathrooms as there is a damp smell due to the pool access and constant water being tread in and out. The staff was friendly and patient and always greeted us with a smile. The rooms need some updating. The food in the buffet was ok. There was a variety of food but I feel that they can do better and they might want to try to offer more Latino or Dominican food as a variety to it's quests. After all, we are staying in Dominican Republic, why not offer the type of food as well. The Hunter's Restaurant's food was very good. We also tried the Mexican at the Splash resort which was also very good. Zen was good but very hard to get into even with a reservation. We waited over an hour to get seated. If it's such a popular restaurant, then they may want to consider expanding it to fit more guests. I also went to the Sports Louge but found it a bit useless. The machines needed coins and we found the coin dispenser out of order. There is smell of heavy perfume inside that almost turned my stomach. It's an air freshener for some sort, but it needs to be turned down. The 2 air hockey machines never worked the two times we were there. I did hear the fire alarm once in the 5 days we were there and am assuming a smoking guest was the culprit. Beach has too much seaweed.
Paola
Stayed 5 nights in Aug 2022