5/5 Excellent
Tasheena, Bronx
Travelled with partner
Oct 1, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort. It was quiet and really peaceful. There were plenty of restaurant options. One of the nights we ventured over to the general resort for dining. The property was super clean. The staff were extremely pleasant, literally from the moment we arrived. Every single staff was pleasant including the lovely groundkeepers. Oh let's talk about the spa! We throughly enjoyed our massages. The spa was so relaxing and peaceful.
Ladies, this one is for you! Don't pack a lot of heels because the grounds isn't conducive for heels at all, maybe platforms and wedges but not the cute stilettos.
The part we did not like is being tricked into the timeshare presentation. The concierge claimed we were picking up a welcome package. We explained we are not interested in any presentation. Yup and you guess it, it was a presentation. We noticed it was a pattern for most of the guests to get sucked into it.
Another thumbs down was room services. They are super super slow. We wanted to relax in the room for lunch. Room service took over 2hrs just to bring ice and what we ordered.
Overall we will most certainly revisit this resort.
Tasheena
Stayed 5 nights in Sep 2022