We were blown away by our experience. We had low expectations after reading some other reviews, but we truly found this to be our best all inclusive stay yet.
Check in was a great experience. We appreciated getting to sit in the Aqua lounge AC with a beverage and snack of our choice after a day of travel. The property is stunning, we loved the swim up pool, we found we enjoyed that there were multiple pool options with different vibes. We tended to go to the beach the most. Beach service was available and we were able to swim in the water most days. The food was great overall, including room service. Drinks were strong. Service was always extremely polite and friendly. We never received different or special treatment if we tipped or didn’t tip. The nightly entertainment was perfect for us. We enjoyed listening to the music and enjoyed the circus and fire show a lot. The gym was well stocked with equipment and clean. The spa was a nice experience but over priced.
Our only complaint or suggestions was that we found it difficult to know the daily activities as the website information was not correct, and I enjoy participating in the daily activities. We also were not informed of the mask policy upon arrival and found it confusing at first. Masks are expected to be worn while working out as well, which we weren’t prepared for. We are very pleased with our stay.