Hoyo Azul Tours and Activities

Terrible room conditions, dirty pool, kids club closed. 40 min just to check in and the music won’t even let you sleep at night. Rooms are so dirty and in desperate need of renovations because the walls are cracked. You have to wait 20 min for towels. Pools is also very dirty. The À la carte restaurants are limited to 1 reservation at a single restaurant for a 3 night stay. Room was not cleaned properly!

We have stayed at all Excellence properties, so we were excited to try a Finest property. We stayed in the Excellence Club which is adults only. The experience was a 10/10! We started each day with a beach bed set up by Algenis. He is the best! Always a smile and so friendly! He spoiled us our last day with champagne and sand art! Gilberto was a top notch waiter at breakfast and dinner at Brass. Rony was the best bartender in the club bar. Be sure to get his special espresso martini! The staff was friendly and always greeted you with a friendly hello. We will definitely return!