Best Western Plus Wine Country Hotel & Suites

Photo gallery for Best Western Plus Wine Country Hotel & Suites

Primary image
Indoor pool
Indoor pool
Indoor spa tub
Pillowtop beds, in-room safe, desk, laptop workspace

Overview of Best Western Plus Wine Country Hotel & Suites

Best Western Plus Wine Country Hotel & Suites

2.5 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning
Map
3460 Carrington Road, West Kelowna, BC, V4T3C1

Explore the area

  • Popular LocationWestbank Centre Park4 min drive
  • Popular LocationShannon Lake Golf Course6 min drive
  • Popular LocationMission Hill Family Estate7 min drive
  • AirportKelowna, BC (YLW-Kelowna Intl.)34 min drive

Choose dates to view prices

About this area

West Kelowna

Located in Westbank neighborhood, Best Western Plus Wine Country Hotel & Suites is connected to a shopping center. Orchard Park Mall and Capri Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Columbia Mountains and Gellatly Dog Beach. Looking to enjoy an event or a game while in town? See what's happening at Royal LePage Place or Prospera Place. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowmobiling and snowshoeing.

What's nearby

  • Westbank Centre Park - 4 min drive
  • Willow Beach - 4 min drive
  • Royal LePage Place - 5 min drive
  • Shannon Lake Golf Course - 6 min drive
  • Mission Hill Family Estate - 7 min drive

Getting around

  • Kelowna Intl. Airport (YLW) - 34 min drive

Restaurants

  • Kekuli Cafe Westbank - 6 min walk
  • Kaiso Japanese and Thai Restaurant - 9 min walk
  • Bamboo Chopsticks - 10 min walk
  • Buy the Sea - 11 min walk
  • Ginza Sushi - 12 min walk

About this property

Best Western Plus Wine Country Hotel & Suites

Winery hotel connected to a shopping center in West Kelowna with free breakfast
This hotel features an indoor pool, a fitness center, and a spa tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite. Housekeeping is available on request.
Best Western Plus Wine Country Hotel & Suites offers 99 air-conditioned accommodations with MP3 docking stations and safes. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge)

Food and drink

  • Free continental breakfast
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Private bathroom

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 6:00 AM
Minimum check-in age - 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 11 2022 to October 31 2022 (dates subject to change):
  • Business center
  • Fitness facilities
This property is undergoing renovations from January 11 2022 to October 31 2022 (completion date subject to change).
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per stay (maximum CAD 100 per stay)
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.0 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: CAD 50 per accommodation, per stay (maximum CAD 100 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Best Plus Wine & Suites
Best Western Plus Wine Country Hotel West Kelowna
Best Western Plus Wine Country West Kelowna
Best Western Plus Wine Country Hotel & Suites Hotel
Best Western Plus Wine Country Hotel & Suites West Kelowna
Best Western Plus Wine Country Hotel & Suites Hotel West Kelowna

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 535 out of 990 reviews
5 - Excellent 54%
Rating 4 - Good. 340 out of 990 reviews
4 - Good 34%
Rating 3 - Okay. 78 out of 990 reviews
3 - Okay 8%
Rating 2 - Poor. 22 out of 990 reviews
2 - Poor 2%
Rating 1 - Terrible. 15 out of 990 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had a problem with the air conditioner. When we were trying to adjust the thermostat to a higher temp, the air conditioning smells burning. We reported the problem, the receptionist said that they have already checked it and it’s okay to use. However, that didn’t solve the issue regarding the burning smell. In addition, when we asked for extra towels, they said they were going to bring to our room. But never came, we had to get it from downstairs.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The room was comfortable. Breakfast was OK. Hallway to room was excessively air conditioned.
Stayed 2 nights in Jun 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the comfortable beds, cleanliness, ease of wi-fi connection, large screen tv’s, wall thermostats and doorlock and entry system. Staff were all very helpful and professional. We would return here and recommend to others.
Stayed 2 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Constuctipn.
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No night tables on both sides of bed. No table or desk. No cleaning services on Sunday. Piece of furniture 2 feet tall was nonsensical. Staff was friendly.
Stayed 4 nights in Jun 2022