- Liked: Cleanliness, staff & service
- Disliked: Amenities, property conditions & facilities
On arrival I found that the sink was cracked, because of its condition it had been that way some considerable time. In my room I found that heating would not increase to above 23 Celsius when adjusting the temperature. Setting room temperature above 24 Celsius just left motor running all night with no increase in room temperature. I found that the shower temperature was not easy to adjust to a stable temperature. I found that the shower temperature knob was very loose. I found that the shower bath valve was leaking when using the shower. I found that the hot tub was closed on every occasion I went to use it. I found that the pool had particles in it which not cleared cleaned or removed over my stay of 3 nights. I found that the staff at your hotel were very polite courteous and helpful and were a credit to your hotel. They even offered to put me in another room if I so wished to do so. I did decline this offer as I was settled in that room. Because of my experience I will not be returning back to your hotel for sure. I do hope you take head of my letter to save other people being dissapointed in the quality of your hotel.