5/5 Excellent
Gillian
Travelled with family and small children
Oct. 25, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021
Fairmont Empress
Photo gallery for Fairmont Empress
Overview of Fairmont Empress
UNESCO Sustainable Property
Fairmont Empress
4.4/5 Excellent
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Pool
- Pet-friendly
- Air conditioning
- Spa
- Restaurant
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
- Social distancing
721 Government St, Victoria, BC, V8W1W5
Explore the area
- Royal BC Museum4 min walk
- Victoria Harbour5 min walk
- Victoria Clipper Ferry Terminal10 min walk
- Victoria, BC (YYJ-Victoria Intl.)26 min drive
Choose dates to view prices
About this area
Victoria
Located in Victoria, Fairmont Empress is connected to the convention center. Maritime Museum of British Columbia and Chinatown are cultural highlights, and some of the area's activities can be experienced at Victoria Harbour and Victoria Golf Club. Traveling with kids? Don't miss Victoria Bug Zoo. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain biking nearby. Guests appreciate the hotel's central location.
What's nearby
- Maritime Museum of British Columbia - 3 min walk
- Victoria Bug Zoo - 3 min walk
- Royal BC Museum - 4 min walk
- Victoria Harbour - 5 min walk
- Victoria Clipper Ferry Terminal - 10 min walk
Getting around
- Victoria Intl. Airport (YYJ) - 26 min drive
Restaurants
- Q at the Empress — 1 min walk
- Lobby Lounge — 1 min walk
- Tea at the Empress — 2 min walk
- Frankie's Modern Diner — 2 min walk
- 10 Acres Bistro — 3 min walk
About this property
Awards and affiliations
Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Awards and affiliations
This property has signed the UNESCO Sustainable Tourism Pledge.
Awards and affiliations
The property is a member of Historic Hotels of the World.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)
Social distancing
Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: WiFi (CAD 14.95 per night)
- Available in some public areas: WiFi (CAD 14.95 per night)
Parking and transportation
- Self parking on site (CAD 33.00 per day)
- Valet parking on site (CAD 33.00 per day; includes in/out privileges)
- Electric car charging station on site
- Roundtrip airport shuttle (surcharge) from 3:30 AM - 7:30 PM
- Airport shuttle at scheduled times
- Cruise terminal shuttle (surcharge)
- Ferry terminal shuttle (surcharge)
- Limo/town car service
Food and drink
- Full breakfast available for a fee daily 6:30 AM–11:30 AM: CAD 20-40 for adults and CAD 10-20 for children
- 2 restaurants
- 1 bar
- Coffee/tea in common area(s)
Things to do
- Fitness center
- Full-service spa
- Indoor pool
- Motorized watercraft
- Sauna
- Shopping
- Spa tub
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Elevator
- Free newspapers in lobby
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Languages spoken
- Arabic
- Chinese
- Danish
- English
- Filipino
- French
- German
- Italian
- Japanese
- Korean
- Malay
- Portuguese
- Russian
- Spanish
Business services
- 24-hour business center
- Conference space (22600 square feet)
- Meeting rooms
Outdoors
- Garden
- Picnic area
Spa
- 11 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Hot springs/mineral springs
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - prenatal
- Massage - sports
- Massage - Swedish
- Massage/treatment rooms
- Sauna
- Spa open daily
- Spa tub
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices available
- In-room accessibility (select rooms)
- Wheelchair accessible (may have limitations)
More
- Designated smoking areas
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Hypo-allergenic bedding
- Portable fan
- Premium bedding
Bathroom
- Bathrobes
- Bathtub or shower
- Designer toiletries
- Hair dryer
- Towels
Entertainment
- 32-inch flat-screen TV
- Cable channels
- Pay movies
Food and drink
- Coffee/tea maker
- Electric kettle
- Minibar
More
- Desk
- Free newspapers
- Iron/ironing board
- Phone
- Recycling
- Safe
- Slippers
- Window screens
Similar properties
See similar properties
Victoria
Downtown Victoria
Pool
Hotel
Guest rating 4+
Washer and dryer
4 star
Business-friendly
Policies
Check-in
Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 19
Check-out
Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Renovations and closures
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of CAD 25 per accommodation, per night
2 per room
Food and water bowls are available
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between CAD 20 and CAD 40 for adults, CAD 10 and CAD 20 for children (approximately)
- Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
- Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
- Airport shuttle fee: CAD 25.00 per person (one-way)
- Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
- Self parking fee: CAD 33.00 per day
- Valet parking fee: CAD 33.00 per day (in/out privileges)
- Pet fee: CAD 25 per accommodation, per night
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.
We should mention
Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Guests under 18 years old are not allowed in the spa
Property is also known as
Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria
Frequently asked questions
Overall score and ratings
4.4
Excellent
4.7/5
Cleanliness
4.6/5
Staff & service
4.4/5
Amenities
4.5/5
Property conditions & facilities
5/5 Excellent
Alexandria
Travelled with partner
Oct. 24, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021
4/5 Good
Gary
Travelled with partner
Oct. 24, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021
5/5 Excellent
Kent, Fort Saskatchewan
Travelled with partner
Oct. 14, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021
5/5 Excellent
Younghwan
Travelled with family and small children
Oct. 12, 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021