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Fairmont Empress

Photo gallery for Fairmont Empress

Exterior
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Fairmont Empress

UNESCO Sustainable Travel Pledge

Fairmont Empress

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
721 Government St, Victoria, BC, V8W1W5

Explore the area

  • Popular LocationRoyal BC Museum4 min walk
  • Popular LocationVictoria Harbour5 min walk
  • Popular LocationVictoria Clipper Ferry Terminal10 min walk
  • AirportVictoria, BC (YYJ-Victoria Intl.)34 min drive

Room options

About this area

Victoria

Located on the waterfront, Fairmont Empress is in Downtown Victoria neighborhood and is connected to the convention center. Victoria Harbour and Victoria Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Market Square and Chinatown. Don't miss out on a visit to Victoria Bug Zoo. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain biking nearby. Guests appreciate the hotel's central location.

What's nearby

  • Maritime Museum of British Columbia - 3 min walk
  • Victoria Bug Zoo - 3 min walk
  • Royal BC Museum - 4 min walk
  • Victoria Harbour - 5 min walk
  • Victoria Clipper Ferry Terminal - 10 min walk

Getting around

  • Victoria Intl. Airport (YYJ) - 33 min drive

Restaurants

  • Frankie's Modern Diner - 2 min walk
  • Catalano Restaurant & Cicchetti Bar - 3 min walk
  • Ebizō Sushi - 3 min walk
  • Browns Social House - 4 min walk
  • Noodlebox - 4 min walk

About this property

Fairmont Empress

4-star eco-friendly hotel located in Downtown Victoria
Located close to Maritime Museum of British Columbia and Victoria Bug Zoo, Fairmont Empress provides a roundtrip airport shuttle, a terrace, and shopping on site. Treat yourself to a body scrub, a sports massage, or aromatherapy at Willow Stream Spa, the onsite spa. Enjoy American cuisine, ocean views, and al fresco dining at the two onsite restaurants. In-room WiFi (surcharge) is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks include:
  • An indoor pool
  • Full breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • An electric car charging station, express check-out, and a porter/bellhop
  • Meeting rooms, a gift shop, and a front desk safe
  • Guest reviews give good marks for the central location and helpful staff
Room features
All 464 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like safes and WiFi.
More conveniences in all rooms include:
  • Bathrooms with designer toiletries and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Recycling, travel cribs, and electric kettles

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • Available in some public areas: WiFi (CAD 14.95 per night)

Parking and transportation

  • Self parking on site (CAD 33 per day; includes in/out privileges)
  • Valet parking on site (CAD 45 per day; includes in/out privileges)
  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) from 3:30 AM to 7:30 PM at scheduled times
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily full breakfast available for a fee: CAD 20–40 for adults and CAD 10–20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Motorized watercraft
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22,600 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 23 2023 to January 28 2023 (dates subject to change):
  • Swimming pool
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between CAD 20 and CAD 40 for adults, CAD 10 and CAD 20 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self parking fee: CAD 33.00 per day (in/out privileges)
  • Valet parking fee: CAD 45.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool. Pool access is from 5:00 AM–11:00 PM. The pool will be unavailable from January 23 2023 to January 28 2023 (dates subject to change).

How much does it cost to stay at Fairmont Empress?

As of Jan 28, 2023, prices found for a 1-night stay for 2 adults at Fairmont Empress on Jan 30, 2023 start from CA $279.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 per room).

How much is parking at Fairmont Empress?

Self parking is available for CAD 33.00 per day. Valet parking is available for CAD 45.00 per day.

What time is check-in at Fairmont Empress?

Check-in is from 4:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Empress?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Fairmont Empress provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 3:30 AM–7:30 PM at scheduled times. A fee of CAD 25.00 per person applies.

Where is Fairmont Empress located?

Located in Downtown Victoria, this spa hotel is steps from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within 10 minutes.

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 1040 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 215 out of 1040 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 106 out of 1040 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 42 out of 1040 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 29 out of 1040 reviews" "
" "2 - Terrible 3%

9.3/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Excellent

Chef

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my top-fave favorite hotels in the world. Really lovely, old castle vibes. My room was a bit small... And the castle-like windows were also small. But there is a grandeur here from another era. Also: It might be haunted. I was there in January - - so it felt kind of hollow/lonely, which give it a Kubrick's Shining vibe. Will definitely go again.

10/10 Excellent

Aliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. We had their famous tea, which was beyond amazing! It's a beautiful hotel, super walkable, and everything is pristine from the staff to the hotel dog, Winston (who is a very good boy!).

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
style

10/10 Excellent

Olivier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, you get what you pay for.

10/10 Excellent

Timons

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Amazing stay

10/10 Excellent

Meera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Christmas time stay!

8/10 Good

Peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel. A definite must when in Victoria.

10/10 Excellent

Dominique

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel exceeded our expectations.