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Overview of The Sutton Place Hotel - Vancouver

Photo gallery

Featured Image
Indoor pool
42-inch LCD TV with cable channels, TV, pay movies
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
VIP Access

The Sutton Place Hotel - Vancouver

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationRobson Street1 min walk
    Popular LocationVancouver Waterfront12 min walk
    Popular LocationCanada Place13 min walk
    AirportVancouver, BC (YVR-Vancouver Intl.)18 min drive

Choose dates to view prices

Deluxe Room, 2 Queen Beds

4.6/5 guest room rating
  • 236 sq ft
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed

4.5/5 guest room rating
  • 233 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Sutton)

4.7/5 guest room rating
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed

4.3/5 guest room rating
  • 338 sq ft
  • Sleeps 3
  • 1 King Bed

Grand Suite, 1 King Bed

4.5/5 guest room rating
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed

4.6/5 guest room rating
  • 233 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Sutton)

4.4/5 guest room rating
  • 233 sq ft
  • Sleeps 4
  • 2 Queen Beds

About this area

Vancouver

The Sutton Place Hotel - Vancouver is located near the beach and in a walkable area with good shopping. Queen Elizabeth Theatre and Vancouver Art Gallery are cultural highlights, and travelers looking to shop may want to visit Robson Street and Granville Street. Vancouver Aquarium and TELUS World of Science are not to be missed. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails and mountain biking. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Robson Street - 1 min walk
  • Granville Street - 4 min walk
  • St. Paul's Hospital - 5 min walk
  • Vancouver Waterfront - 12 min walk
  • Canada Place - 13 min walk

Getting around

  • Burrard Station - 5 min walk
  • Vancouver Waterfront Station - 15 min walk
  • Vancouver International Airport (YVR) - 18 min drive

Restaurants

  • Boulevard Kitchen — 1 min walk
  • Gerard Lounge — 1 min walk
  • Black+Blue — 3 min walk
  • Thierry — 4 min walk
  • Joe Forte's Seafood & Chop House — 4 min walk

About this property

The Sutton Place Hotel - Vancouver

Luxury Vancouver hotel in Downtown Vancouver, walk to Robson Street
Along with a full-service spa, this smoke-free hotel has a restaurant and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite. All 397 soundproofed rooms feature free wired Internet and minibars. For a bit of entertainment, guests will find LCD TVs with cable channels, and other amenities include premium bedding and coffee makers. Housekeeping is available on request.
The Sutton Place Hotel - Vancouver offers 397 accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes and designer toiletries.

This Vancouver hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa. Services include massages. The spa is equipped with a sauna.

The spa is open select days.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 48.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave (on request)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Russian
  • Spanish

Business services

  • 1 meeting room
  • Conference space

Spa

  • Massages
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
The hotel requests that guests include their estimated time of arrival in the Special Request field on the booking path to assist with room preparation.

Renovations and closures

The following facilities or services will be unavailable from July 2 2020 to March 1 2021 (dates subject to change):
  • Sauna
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40 per accommodation, per stay, plus a deposit of CAD 40.00 per stay
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: CAD 48.00 per night (in/out privileges)
  • Pet deposit: CAD 40.00 per stay
  • Pet fee: CAD 40 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Sutton Place
Hotel Sutton Place Vancouver
The Sutton Vancouver Vancouver
Sutton Place Hotel
Sutton Place Hotel Vancouver
Sutton Place Vancouver
Sutton Place Vancouver Hotel
Vancouver Hotel Sutton Place
Vancouver Sutton Place
Vancouver Sutton Place Hotel
The Sutton Place Hotel - Vancouver Hotel
The Sutton Place Hotel - Vancouver Vancouver
The Sutton Place Hotel - Vancouver Hotel Vancouver

Frequently asked questions

Can I cancel my reservation for free at The Sutton Place Hotel - Vancouver and receive a full refund?
Yes, The Sutton Place Hotel - Vancouver offers free cancellation on select room rates, because flexibility matters! Please refer to The Sutton Place Hotel - Vancouver cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Sutton Place Hotel - Vancouver?
As of Apr 11, 2021, prices found for a 1-night stay for 2 adults at The Sutton Place Hotel - Vancouver on Apr 12, 2021 start from CA $149, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Sutton Place Hotel - Vancouver have a pool?
Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.
Is The Sutton Place Hotel - Vancouver pet-friendly?
Yes, pets are allowed at this property. There's a deposit of CAD 40.00 per stay and a fee of CAD 40 per accommodation, per stay.
How much is parking at The Sutton Place Hotel - Vancouver?
Self parking is available for CAD 48.00 per night.
What time is check-in at The Sutton Place Hotel - Vancouver?
Check-in is from 4:00 PM - anytime.
What time is check-out at The Sutton Place Hotel - Vancouver?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is The Sutton Place Hotel - Vancouver located?
Located in Downtown Vancouver, this luxury hotel is steps from Robson Square and Robson Street. Granville Street and Vancouver Art Gallery are also within 5 minutes. Burrard Station is 5 minutes by foot and Vancouver City Center Station is 6 minutes.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 757 out of 1337 reviews
5 - Excellent 57%
Rating 4 - Good. 396 out of 1337 reviews
4 - Good 30%
Rating 3 - Okay. 122 out of 1337 reviews
3 - Okay 9%
Rating 2 - Poor. 49 out of 1337 reviews
2 - Poor 4%
Rating 1 - Terrible. 13 out of 1337 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good services, good facilities. One of the best in Vancouver
Stayed 2 nights in Apr 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at this hotel again. The restaurant is amazing but that’s it. I woke up in the morning cover in bites (bedbugs) and we went talk to the manager and the entire time they were treating us like liars and like we just wanted to take advantage of them. They made us wait for more than 4 hours to get another room and when they finally gave us the “upgrade”, it was an older room that didn’t look clean at all and was super stinky from the moment you left the elevator throughout the bedroom. After 4 hours waiting for the manager, the general manager finally showed up and was sooooooo rude to us. All the staff that we dealt with on this matter made us feel like criminals for complaining about waking up covered in bites on their room. The general manager was so horrible that my anxiety went through the roof and I was crying. It was so upsetting to be treated like that. They definitely need to know what is customer service and how to treat people with care and respect. Horrible experience.
Stayed 3 nights in Mar 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and genuine.
Stayed 2 nights in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained , nice staff, right downtown
Stayed 1 night in Mar 2021

4/5 Good

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location, friendly staff. The room was a little dated but otherwise comfortable.
Stayed 2 nights in Mar 2021

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