Hotel Grand Pacific

Photo gallery for Hotel Grand Pacific

Primary image
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
TV

Overview of Hotel Grand Pacific

Hotel Grand Pacific

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
463 Belleville St, Victoria, BC, V8V1X3

Explore the area

  • Popular LocationVictoria Harbour1 min walk
  • Popular LocationVictoria Clipper Ferry Terminal5 min walk
  • Popular LocationRoyal BC Museum5 min walk
  • AirportVictoria, BC (YYJ-Victoria Intl.)27 min drive

Choose dates to view prices

About this area

Victoria

Hotel Grand Pacific is located in James Bay, a neighborhood in Victoria, and is in a shopping district and on the waterfront. Travelers looking for local activities can try Victoria Harbour and Victoria Clipper Ferry Terminal, while those looking to experience a bit of culture can stop by Royal BC Museum. Looking to enjoy an event or a game while in town? See what's happening at Save-On-Foods Memorial Centre or Royal Athletic Park. Kayaking and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and rock climbing nearby. Guests love the hotel's central location.

What's nearby

  • Victoria Harbour - 1 min walk
  • British Columbia Parliament Building - 3 min walk
  • Legislative Assembly of British Columbia - 4 min walk
  • Victoria Clipper Ferry Terminal - 5 min walk
  • Royal BC Museum - 5 min walk

Getting around

  • Victoria Intl. Airport (YYJ) - 27 min drive

Restaurants

  • Santiago's - 2 min walk
  • Nourish Kitchen & Cafe - 5 min walk
  • Floyd's Diner - 5 min walk
  • Sam's Deli - 6 min walk
  • Frankie's Modern Diner - 7 min walk

About this property

Hotel Grand Pacific

Eco-friendly Victoria hotel in James Bay, walk to Victoria Harbour
An indoor pool, a restaurant, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Weekly housekeeping is available.
Hotel Grand Pacific offers 304 accommodations with safes and coffee/tea makers. Rooms open to balconies. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages spoken

Chinese (Mandarin), English, French, German, Japanese, Korean, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and lunch
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CAD 18.00 per night; includes in/out privileges)
  • Valet parking on site (CAD 25 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: CAD 10-18 for adults and CAD 6-10 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • The Pacific Restaurant
  • The Pacific Lounge
  • Courtyard Café

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness center
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (weekly)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10000 square feet of space)
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • Cable/satellite channels
  • TV

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Express check-in
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per week, plus a deposit of CAD 50.00 per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 40 lbs)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are available for CAD 30.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 18 for adults, CAD 6 and CAD 10 for children (approximately)
  • Self parking fee: CAD 18.00 per night (in/out privileges)
  • Valet parking fee: CAD 25 per night (in/out privileges)
  • Pet deposit: CAD 50.00 per week
  • Pet fee: CAD 50 per accommodation, per week
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: CAD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Grand Hotel Pacific
Grand Pacific
Grand Pacific Hotel
Grand Pacific Victoria
Hotel Grand Pacific
Hotel Grand Pacific Victoria
Hotel Pacific Grand
Pacific Grand
Pacific Grand Hotel
Hotel Grand Pacific Hotel
Hotel Grand Pacific Victoria
Hotel Grand Pacific Hotel Victoria

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 669 out of 980 reviews
5 - Excellent 68%
Rating 4 - Good. 217 out of 980 reviews
4 - Good 22%
Rating 3 - Okay. 54 out of 980 reviews
3 - Okay 6%
Rating 2 - Poor. 24 out of 980 reviews
2 - Poor 2%
Rating 1 - Terrible. 16 out of 980 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the environment of the hotel.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Grand Pacific has a wonderful location. The harbour view rooms look out to the Inner Harbor, the Empress, and downtown Victoria. What not to love?
Stayed 3 nights in Jun 2022

3/5 Okay

Travelled with family
Disliked: Staff & service, amenities
During our stay we had to call for everything, eg. toilet paper, kleenex, towels, coffee, pick up wet towels, wash our own coffee mugs and glasses (but dish soap not provided) etc. I understand you were short staffed but then adjust you price. We paid full for price for almost no service. I have waited to post this review hoping someone would respond to my discussion of these issues at the front desk but I have heard nothing.
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, parking, staff and quality property.
Stayed 2 nights in Jun 2022

1/5 Terrible

Travelled with family
Disliked: Staff & service
Did not enjoy our stay here. The customer service was horrible. We chose this place because website said pet friendly. They were barely pet tolerable. You can’t leave your dog in the room, you can only stay on one floor. The worst part was the customer service. Room was not worth the money at all. Stay at the Empress. Room furnishings and bathroom amenities are akin to a motel 6. Where did ask the money you pay for a room go? Certainly not to any renovations or room furnishing upgrade. Horrible hotel!
Stayed 1 night in Jun 2022