5/5 Excellent
Michelle
Travelled with partner
Sep. 21, 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel was absolutely gorgeous. I had given a 4/5 for cleanliness because in the tub there was a stroke of red nail polish.
2/5 for amenities because the pool in photos looked like it had an open, amazing area with a view of the harbour. In person, it was a bit smaller than expected and was not facing anything pleasing to the eye. Additionally, despite paying a high price per night no breakfast was included. The restaurant (Botanist) looked like a beautiful place to dine for breakfast/brunch, but a week prior to it was completely booked with reservations. Disappointing they do not accept hotel guests on a first come, first serve basis since I would not typically reserve a place for brunch. Additionally, we had to call the front desk for water bottles and only discovered on the third day the water was provided free of charge. Typically other hotels would have the fridges stocked and this would not be something we had to guess. Finally, the bikes which are supposed to be free to ride were not available. Alone, these things would not be worth two stars, but all of these things combined made the amenities a disappointment.
Staff was excellent, the hotel itself is very clean. Elevators work quickly. The room is filled with everything you could think of, such as a scale, shoe horn, etc. We required a roll away bed and this bed was the same quality as the bed we had slept in.
Stayed 3 nights in Sep 2021