4/10 Poor
stephanie
Travelled with partner
Jun 11, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water smelled weird , there was bugs everywhere and ants /mosquitoes. We was told to use the water in the glass container to brush our teeth. The ac was only on from 9 pm till 8 am. I asked Can it be put on earlier they said you had pay an additional 10$ per day. The breakfast was supposed to be included the only option was a small bowl of fruits or 2 eggs and toast we didn’t eat breakfast at all and the other options you had to pay for it all. The beach was filled with seaweed all over , there was no way to actually bathe in the ocean. The stairs to get to the room were very unsafe and not built properly anyone could fall going up and down because they shake. I asked the room to be decorated for my anniversary and they charged me 80$ for paper hearts hanging and 10 deflated balloons on the bed and some flowers . Around the area the restaurants kept inventing different currencies everytime we Bought food . There wasn’t a tv , no microwave or fridge . They provided a small container of soap for one wash only. Overall it was a waste of money and not worth our time at all. I definitely will read reviews and won’t be visiting Tulum again. They extorted us in every activity we did as well.
stephanie
Stayed 3 nights in Jun 2024