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Orchid House Tulum

Photo gallery for Orchid House Tulum

Master Luxury Suite w/private bathtub 2nd Floor | Terrace/patio
Exterior detail
Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi) | Living area
Garden Suite w/private bathtub | Down comforters, in-room safe, iron/ironing board, free WiFi
Restaurant

Overview of Orchid House Tulum

VIP Access

Orchid House Tulum

3.5 star property
9.0 out of 10 Wonderful
9.0/10 Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
Map
Aldea Zama, Calle Kinich Na, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park15 min walk
  • Popular LocationDos Aguas Park17 min walk
  • Popular LocationHospital de Tulum4 min drive
  • AirportTulum, Quintana Roo (TUY)10 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Tulum

Located in Tulum, Orchid House Tulum is near a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. Gran Cenote and Sian Ka'an Biosphere Reserve are two other places to visit that come recommended.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Tulum National Park - 15 min walk
  • Dos Aguas Park - 17 min walk
  • Hospital de Tulum - 4 min drive
  • SFER IK - 7 min drive
  • Las Palmas Public Beach - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 99 min drive

Restaurants

  • La Baguette - 19 min walk
  • Coati Café Tulum - 15 min walk
  • Liefs - 17 min walk
  • Café Antoinette - 18 min walk
  • Escama - 19 min walk

About this property

Orchid House Tulum

3.5-star hotel
Located close to Playa Paraiso and Tulum National Park, Orchid House Tulum provides an airport shuttle, a beach bar, and a poolside bar. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a garden.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a front-desk safe
  • Tour/ticket assistance and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Orchid House Tulum offer comforts such as air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Rainfall showers and shampoo
  • Wardrobes/closets, blenders, and freezers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking within 10 feet
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM–11:30 AM for a fee: USD 15 for adults and USD 25 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Pool
  • Spa tub

Family friendly

  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach
  • Garden
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height electrical outlets in bathroom
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper

Food and drink

  • Blender
  • Freezer
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Window screens

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 for adults and USD 25 for children
  • Airport shuttle fee: USD 240 per vehicle (roundtrip, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Orchid House Tulum Hotel
Orchid House Tulum Hotel
Orchid House Tulum Tulum
Orchid House Tulum Hotel Tulum

Frequently asked questions

Is Orchid House Tulum pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Orchid House Tulum?

As of Jun 9, 2023, prices found for a 1-night stay for 2 adults at Orchid House Tulum on Jun 28, 2023 start from CA $142.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Orchid House Tulum?

Limited spots are available. There is free parking nearby.

What time is check-in at Orchid House Tulum?

Check-in is from 3:00 PM - anytime.

What time is check-out at Orchid House Tulum?

Check-out is at noon.

Does Orchid House Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 240 per vehicle applies.

Where is Orchid House Tulum located?

Situated in Tulum, this hotel is 0.8 mi (1.3 km) from Tulum National Park and 2.7 mi (4.4 km) from Tulum Mayan Ruins. Playa Paraiso and Gran Cenote are also within 6 mi (10 km).

Orchid House Tulum Reviews

Orchid House Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 68 out of 86 reviews" "
" "10 - Excellent 79%
Rating 8 - Good. 7 out of 86 reviews" "
" "8 - Good 8%
Rating 6 - Okay. 2 out of 86 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 4 out of 86 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 5 out of 86 reviews" "
" "2 - Terrible 6%

9.3/10

Cleanliness

9.5/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Quenisha Davis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Orchid House was top notch. The Swim up bar and restaurant are a 5-star experience. The property is absolutely stunning. The concierge service was responsive and helpful. You can’t go wrong staying at this location.
Stayed 4 nights in May 2023

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property, and nice staff. Highly recommend!

10/10 Excellent

anuradha

Stayed 3 nights in Apr 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. This property is peaceful with lots of nature around. Would stay here again for sure.
Stayed 4 nights in Apr 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing environment. Felt like it was raining every day when I woke up because of the waterfall in the downstairs pool. Very friendly staff. Close to all we needed.
Stayed 4 nights in Mar 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience of stepping into the hotel was like walking into a jungle, but with all of the comforts of home. Every space was thoughtfully crafted, the staff were very kind and helpful, and our stay was perfectly relaxing.
Stayed 2 nights in Feb 2023

8/10 Good

Johnny

Travelled with partner
Liked: Staff & service, amenities
Cute boutique hotel. Suite was beautiful. Hotel could use newer sheets. Stain on them. Even when they swapped them every day, still had different stain. Smelled clean. Maids even folded and organized our things one day. Extra bed comforters was rip/torn. Water wasn’t really hot. Toilet wasn’t flushing properly. Unfortunately for us they was doing construction right above us during our stay. They was fixing roof top eating. Food was ok. Massages were good. Staff was extremely nice and helpful. Little confusing driving in and out. Wrong turn and you hit dirt roads. Amazing Japanese restaurant .3 miles away walking distance. many eating area close by. Downtown Main Street was close. Close to beach. Would recommend. Overall decent for price we paid. Few Better spots close by. More expensive. Suite worth upgrade
Stayed 3 nights in Dec 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2022

10/10 Excellent

Silvio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel very clean and the people there were real helpful never had any issues will definitely use again amazing experience
Stayed 3 nights in Dec 2022

4/10 Poor

Walter Roman

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I booked 1 room at Orchid beach house and a different room by accident at orchid house. The property managers were not willing to work with my family and I to have both rooms in one place and the rooms are not refundable. Rooms were a bit small. Staff was nice. No breakfast included and food was overpriced.
Stayed 4 nights in Sep 2022