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Orchid House Tulum

Photo gallery for Orchid House Tulum

Reception
Private beach nearby, white sand, beach bar
Pool
Pool
Master Luxury Suite w/private bathtub 2nd Floor | Terrace/patio

Overview of Orchid House Tulum

VIP Access

Orchid House Tulum

3.5-star property

9.0/10 Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available
  • Bar
Map
Aldea Zama, Calle Kinich Na, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park15 min walk
  • Popular LocationLas Palmas Public Beach7 min drive
  • Popular LocationHospital de Tulum9 min drive
  • AirportTulum, Quintana Roo (TUY)10 min drive

Room options

About this area

Tulum

Located in Tulum, Orchid House Tulum is near a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Las Palmas Public Beach. LabnaHa Ecopark Adventures and Xel-Há Park are also worth visiting.

What's nearby

  • Tulum National Park - 15 min walk
  • SFER IK - 7 min drive
  • Las Palmas Public Beach - 7 min drive
  • Playa Paraiso - 8 min drive
  • Hospital de Tulum - 9 min drive

Restaurants

  • El Vegetariano - 18 min walk
  • La Parrillada - 18 min walk
  • Batey - 18 min walk
  • Le Bistro - 18 min walk
  • El Milagrito - 19 min walk

About this property

Orchid House Tulum

3.5-star hotel
Located close to Las Palmas Public Beach and Playa Paraiso, Orchid House Tulum provides a roundtrip airport shuttle, a beach bar, and a poolside bar. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a garden.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), concierge services, and a front desk safe
  • Tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually decorated, and offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Rainfall showers and shampoo
  • Private yards, wardrobes/closets, and full-sized refrigerators/freezers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Free offsite parking within 10 ft
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 15 for adults and USD 25 for children
  • 1 restaurant
  • 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Spa services
  • Spa tub

Family friendly

  • Full-sized refrigerator
  • Microwave
  • Snack bar/deli

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Tour/ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Low-height electrical outlets in bathroom
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Down comforter

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Blender
  • Cookware/dishes/utensils
  • Freezer
  • Microwave
  • Oven
  • Refrigerator

Outdoor space

  • Yard

More

  • Access via exterior corridors
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board (on request)
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: USD 15 for adults and USD 25 for children (approximately)
  • Airport shuttle fee: USD 240 per vehicle (roundtrip, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Orchid House Tulum Hotel
Orchid House Tulum Hotel
Orchid House Tulum Tulum
Orchid House Tulum Hotel Tulum

Frequently asked questions

Is Orchid House Tulum pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Orchid House Tulum?

As of Jan 31, 2023, prices found for a 1-night stay for 2 adults at Orchid House Tulum on Feb 2, 2023 start from CA $173.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Orchid House Tulum?

Limited spots are available. There is free parking nearby.

What time is check-in at Orchid House Tulum?

Check-in is from 3:00 PM - anytime.

What time is check-out at Orchid House Tulum?

Check-out is at noon.

Does Orchid House Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 240 per vehicle applies.

Where is Orchid House Tulum located?

Situated in Tulum, this hotel is 0.8 mi (1.3 km) from Tulum National Park and within 3 mi (5 km) of Las Palmas Public Beach and Playa Paraiso. Tulum Beach and Tulum Mayan Ruins are also within 6 mi (10 km).

Can I cancel my reservation for free at Orchid House Tulum and receive a full refund?

Yes, Orchid House Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Orchid House Tulum cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 61 out of 79 reviews" "
" "10 - Excellent 77%
Rating 8 - Good. 7 out of 79 reviews" "
" "8 - Good 9%
Rating 6 - Okay. 2 out of 79 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 4 out of 79 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 5 out of 79 reviews" "
" "2 - Terrible 6%

9.3/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

8/10 Good

Johnny

Travelled with partner
Liked: Staff & service, amenities
Cute boutique hotel. Suite was beautiful. Hotel could use newer sheets. Stain on them. Even when they swapped them every day, still had different stain. Smelled clean. Maids even folded and organized our things one day. Extra bed comforters was rip/torn. Water wasn’t really hot. Toilet wasn’t flushing properly. Unfortunately for us they was doing construction right above us during our stay. They was fixing roof top eating. Food was ok. Massages were good. Staff was extremely nice and helpful. Little confusing driving in and out. Wrong turn and you hit dirt roads. Amazing Japanese restaurant .3 miles away walking distance. many eating area close by. Downtown Main Street was close. Close to beach. Would recommend. Overall decent for price we paid. Few Better spots close by. More expensive. Suite worth upgrade
Stayed 3 nights in Dec 2022

10/10 Excellent

Silvio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel very clean and the people there were real helpful never had any issues will definitely use again amazing experience
Stayed 3 nights in Dec 2022

4/10 Poor

Walter Roman

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I booked 1 room at Orchid beach house and a different room by accident at orchid house. The property managers were not willing to work with my family and I to have both rooms in one place and the rooms are not refundable. Rooms were a bit small. Staff was nice. No breakfast included and food was overpriced.
Stayed 4 nights in Sep 2022

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place in Tulum
Stayed 6 nights in Sep 2022

10/10 Excellent

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, perfectly located. The staff were all very nice and friendly. The food was delicious.
Stayed 4 nights in Sep 2022

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so unique it’s like you’re in a rainforest. I appreciate all the staff they’ve been very helpful to us all throughout our stay.
Stayed 4 nights in Sep 2022

10/10 Excellent

Angela Sofia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I came to this hotel to celebrate my birthday with my boyfriend in August 2022. It was a great experience. The place is beautiful, calm ,and relaxed. The staff was very nice and friendly. The food was a. Overall. Great experience. Angela Gomes
Stayed 6 nights in Aug 2022

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the best service I have ever experienced. They truly cared about us and responded 24/7. I would stay here all the time if I could!
Stayed 5 nights in Jul 2022

10/10 Excellent

Elivd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience. Everyone was nice and welcoming.
Stayed 3 nights in Aug 2022

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place, must rent a moped or bike or 4-wheeler to get around
Stayed 4 nights in Jul 2022