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Naala Tulum

Photo gallery for Naala Tulum

Primary image
Outdoor pool
Outdoor pool
Down comforters, in-room safe, desk, laptop workspace
Down comforters, in-room safe, desk, laptop workspace

Overview of Naala Tulum

Naala Tulum

3.5 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Parking available
  • Bar
Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park1 min walk
  • AirportTulum, Quintana Roo (TUY)10 min drive
  • Popular LocationXcacel-Xcacelito Sanctuary21 min drive
  • Popular LocationSoliman Bay22 min drive

Choose dates to view prices

About this area

Tulum

Naala Tulum is located in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Tulum National Park - 1 min walk
  • Las Palmas Public Beach - 5 min drive
  • Dos Aguas Park - 8 min drive
  • Xcacel-Xcacelito Sanctuary - 21 min drive
  • Soliman Bay - 22 min drive

Restaurants

  • El Capitan - 9 min walk
  • La Coqueta - 15 min walk
  • Papaya Pizza & Co - 18 min walk
  • Tropi Tacos - 19 min walk
  • Taqueria Honorio - 20 min walk

About this property

Naala Tulum

3.5-star hotel, walk to Tulum National Park
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with safes and bathrobes. Beds feature down comforters. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per day)
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Digital channels
  • Netflix
  • Streaming services

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 131 out of 209 reviews
5 - Excellent 63%
Rating 4 - Good. 45 out of 209 reviews
4 - Good 22%
Rating 3 - Okay. 17 out of 209 reviews
3 - Okay 8%
Rating 2 - Poor. 5 out of 209 reviews
2 - Poor 2%
Rating 1 - Terrible. 11 out of 209 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is good and have great staff service. I really hate tulum streets. The beach is currently unavailable to swim due to seeweed plant. I will recommend staying in Cancun there’s more clean beaches and better streets. Tulum is so over rate honestly.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and I love the bracelet room key concept! Will be back!
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naala Tulum was fantastic! From arrival to departure they took care of everything we needed! The service there was absolutely exceptional. In particular Eduardo and Karina at the poolside bar were amazing - never letting our drinks run out! Ruben did a phenomenal job with booking our tours and Jesus gave us great recommendations on things to do in the area. The location was great - just out of the hotel zone by the beach which is very pricey and too far from the city center - but still close enough to get to the beach. Naala is located within a 15 minute walk of all the great local things to do in Tulum including the markets, art and street tacos! Plus there are a bunch of restaurants and bars on the same strip. I will definitely plan to stay at Naala if we return to Tulum!
Stayed 10 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very aesthetically pleasing. The customer service was great, people at front desk were always incredibly helpful with recommendations and calling taxis. I stayed in room 321. Peaceful for the most part. It is directly below the rooftop dining area so the dragging of chairs is definitely a wake up call. We were never able to get live tv on the tv, and the wifi is very spotty for Netflix. Barely an issue since we were not in the room that much. Construction across the street was a bit noisy at times. Other than that, it has PLENTY of restaurant within walking distance, close enough to town center or to bike or scooter rentals. I would stay here again without a doubt.
Stayed 3 nights in May 2022