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Naala Tulum

Photo gallery for Naala Tulum

Exterior
Outdoor pool
Outdoor pool
Down comforters, in-room safe, desk, laptop workspace
Down comforters, in-room safe, desk, laptop workspace

Overview of Naala Tulum

Naala Tulum

3.5 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Parking available
  • Bar
Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park1 min walk
  • Popular LocationLas Palmas Public Beach5 min drive
  • Popular LocationPlaya Paraiso6 min drive
  • AirportTulum, Quintana Roo (TUY)9 min drive

Room options

About this area

Tulum

Naala Tulum is located in Tulum. Cenote Calavera and Cenote Crystal are worth checking out if an activity is on the agenda, while those looking for area attractions can visit LabnaHa Ecopark Adventures and Xel-Há Park.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Tulum National Park - 1 min walk
  • Las Palmas Public Beach - 5 min drive
  • Playa Paraiso - 6 min drive
  • Hospital de Tulum - 9 min drive
  • Tulum Beach - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

Restaurants

  • El Capitan - 9 min walk
  • La Coqueta - 15 min walk
  • Papaya Pizza & Co - 18 min walk
  • Tropi Tacos - 19 min walk
  • Taqueria Honorio - 20 min walk

About this property

Naala Tulum

3.5-star hotel
Consider a stay at Naala Tulum and take advantage of a roundtrip airport shuttle, a terrace, and a garden. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Self parking (surcharge), tour/ticket assistance, and concierge services
  • An elevator, luggage storage, and a 24-hour front desk
Room features
All 95 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per day)
  • Roundtrip airport shuttle (surcharge) from 9:00 AM - 6:00 PM
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Digital channels
  • Netflix
  • Streaming services

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.65 per accommodation, per night
  • Sanitation services: USD 1.5 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Does Naala Tulum have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Naala Tulum?

As of Feb 2, 2023, prices found for a 1-night stay for 2 adults at Naala Tulum on Feb 14, 2023 start from CA $111.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Naala Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Naala Tulum?

Self parking is available for USD 10 per day.

What time is check-in at Naala Tulum?

Check-in is from 3:00 PM - anytime.

What time is check-out at Naala Tulum?

Check-out is at noon.

Does Naala Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–6:00 PM on request. A fee of USD 120 per vehicle applies.

Where is Naala Tulum located?

Situated in Tulum, this hotel is 0.1 mi (0.1 km) from Tulum National Park and within 3 mi (5 km) of Tulum Mayan Ruins and Tulum Beach. Dos Aguas Park and Hospital de Tulum are also within 2 mi (3 km).

Naala Tulum Reviews

Naala Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 164 out of 252 reviews" "
" "10 - Excellent 65%
Rating 8 - Good. 51 out of 252 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 20 out of 252 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 6 out of 252 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 11 out of 252 reviews" "
" "2 - Terrible 4%

9.2/10

Cleanliness

8.9/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities
I like how closed everything was from the hotel . I was like how helpful the staff was when I needed something .
Stayed 6 nights in Jan 2023

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Jan 2023

10/10 Excellent

Kassandra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was stunning and a great place to lounge. Location was convenient and staff was incredibly helpful. They even helped with getting us a Vespa for the day and calling us taxis.

8/10 Good

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was cuter than expected. It was bigger than I imagined. And even though the pool wasn't huge, it was still really cute and everyday seemed to fill up with people on the lawn chairs, but it never felt over crowded. The rooftop sunrise and sunset views were awesome. They had staff coming to take orders while you lounged. You could definitely hang there all day and get good people watching and relax. The rooms were clean and cute as well. The downside is that it's a bit far from the beach. I rented a car and drove to the beach my first day, but parking was hard to find and everything was overpriced and very touristy in that area. Everyone and their mom was an influencer in the wild. So if you don't mind every person taking pic of themselves for the gram, then you won't mind Tulum. Unfortunately in the evening there wasn't much to do around the hotel. A couple decent restaurants within walking distance, but no nightlife unless you want to drive near the beach with sh** show parking, or overpriced taxis. Great hotel. Just wish it was closer to the happenings.

6/10 Okay

Tomer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, room was a bit minimal but rooftop made up for it with great sunset views, friendly staff, good walkable dining options around. Only bad thing was one night they had a very loud group party which only ended at 2am :(

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good and accesible
Stayed 2 nights in Nov 2022

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is perfect for those who want to have both access to the beach AND town. It can get a little tricky getting to either without a car but the staff is so friendly and the place is so beautiful! For the price you pay, its definitely worth everything and more. Whenever we are back in town our first choice will the here!
Stayed 3 nights in Oct 2022

6/10 Okay

Jacinta

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing! So beautiful, the smell was beautiful, and looking out over the garden space was very relaxing. The pool was fantastic, but the space was a little small. However, the restaurant staff certainly had favorites. One morning, I spent 45 minutes waiting to be served...all I got was a cup of coffee and that was it. Never got served while I was at the pool, by the last day I just went to the bar to finally get served. Also, we lost power and wifi the last day. I was working and I was very stressed. No communication was given and all that I was provided was "we are working on it" when they could clearly see I was stressed. All I got was a free margarita. Food was okay, but very limited, and got a couple of wrong orders as much of the staff didn't speak English. The housekeeping staff were amazing!!
Stayed 7 nights in Oct 2022

10/10 Excellent

Michael

Stayed 3 nights in Oct 2022

4/10 Poor

Lia

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff is great but the pool was not working
Stayed 5 nights in Sep 2022