Ratings based on 74 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia-Verified Reviews
2 out of 5
by A verified traveller

Extremely disappointing

Posted Feb. 28, 2020 on Hotels
Really regret making this booking. For the price we paid, we were expecting full amenities and great service, but our stay was terrible. The hotel and grounds are beautiful, but that's really the only positive. We had to hunt someone down every time we needed something- even in the restaurant/ bar, there was never anyone on staff. They nickle and dimed us for absolutely everything- even the cheapest hotels I stay at will at least give you a small bottle of water in your room, but here we got nothing. There were a lot of frustrating, insulting moments with the staff, but the worst was when I tried to use their laundry service. I asked for my clothes back the next day, but when I got back to my room I realized they hadn't been touched. When I went back to the front desk to complain, I got zero apology or explanation, and of course they still charged me full price plus gratuity for doing it the second time. This hotel really shouldn't advertise itself as a hotel or resort- it's more like short-term apartment rentals.
Comment from Hotel Management
Mar. 2, 2020 by Althea, Hotel Management
Dear Laura, Please accept our apology for the inconveniences you have mentioned and thank you for taking the time to let us know. Your feedback is valuable as these will help us to improve our services to you and other guests. The response you received from our front desk persons and other staff does not reflect the hotel’s values as we always strive to provide the best service to our guests. All our employees are trained in the areas of the services we provide before they are assigned to work, and they are also provided with ongoing training to enable them to maintain the skills of providing quality services. The fact that you have had this experience, I would like to assure you that this has been taken seriously and we would be happy to investigate the issues mentioned and follow through with you with our responses, if you are able to provide us with the name under which your villa was booked. Thank you again for sharing your experience with us. For the team at Goblin Hill Villas at San San Althea Warren
4 out of 5
by A verified traveller

Posted Feb. 24, 2020
The landscape was extremely beautiful! The view of the ocean from our bedroom was breathtaking.
Comment from Hotel Management
Mar. 2, 2020 by Althea , Hotel Management
Dear guest, Thank you for sharing your lovely views with us. Come back again soon! For the team at Goblin Hill Villas at San San Althea Warren
3 out of 5
by A verified traveller from Fort Lauderdale

Posted Jan. 28, 2020
Beautiful greenery and wonderful views but the hotel is poorly maintained and is in dire need of a chef, a good landscaper and a carpenter to repair many of the doors that seem to be decaying.
Comment from Hotel Management
Feb. 3, 2020 by Althea, Hotel Management
Dear Guest, Thank you for sharing your views. We strive to ensure that our guests are satisfied with every stay, and so your feedback is noted. We hope you will stay with us again for your next trip and allow us to make it up to you! For the team at Goblin Hill Villas at San San Althea Warren
4 out of 5
by A verified traveller from Canada

Posted Jan. 11, 2020
I appreciated that the representation on their website was accurate, including photos. And I loved the villa layout - spacious rooms, huge openable windows, which means great natural ventilation and views. Oh, the views! From inside the villas and on the lawn overlooking the sea. Our favourite part of our stay was simply sitting on those adirondack chairs and feeling tranquil! We hope to be back again.
Comment from Hotel Management
Jan. 13, 2020 by Althea, Hotel Management
Dear Guest, We at Goblin Hill Villas at San San thank you for sharing your experience with us. We are delighted to know that our property and layout helped make your stay wonderful and we hope you come back soon. For the team at Goblin Hill Villas at San San Althea Warren
5 out of 5
by A verified traveller from Toronto, Canada

Posted Jan. 5, 2020
Nice gardens, swimming pool. Houses are a little bit outdated, but good for one week
Comment from Hotel Management
Jan. 21, 2020 by Althea, Hotel Management
Dear Bertrand: We are grateful that you chose to stay with us, and also thank you for taking the time to share the details of your stay. Your feedback is valuable and is noted. We hope you will come back and stay with us again. For the team at Goblin Hill Villas at San San Althea Warren
5 out of 5
by A verified traveller from Brussels

Posted Dec. 2, 2019
Beautiful location, lovely pool, clean and comfortable housing.
Comment from Hotel Management
Dec. 3, 2019 by Althea Warren, Hotel Management
Dear Guest, It was a pleasure to have you stay with us at Goblin Hill Villas as San San, and we are delighted to know that you liked our location and that your stay was comfortable. We are always striving to provide the best to our guests. Thank you for your feedback, and we look forward to welcoming you back. For the team at Goblin Hill Villas at San San Althea Warren
5 out of 5
by A verified traveller

Posted Nov. 4, 2019
Comment from Hotel Management
Dec. 3, 2019 by Althea Warren, Hotel Management
Dear Guest, Thank you for rating your stay at our hotel with 5 points. Your satisfaction is important to us! We are grateful for your feedback and look forward to your next visit. For the team at Goblin Hill Villas at San San Althea Warren
3 out of 5
by A verified traveller

Beautiful setting in need of tlc

Posted Oct. 23, 2019 on Hotels
The setting at Goblin Hill is gorgeous. Lush green property with a stunning view. However the villas are in need of some extermination and new linens. Our towels has blood stains and floors were covered with ants. To be fair, we only stayed one night so we never gave the property a chance to fix anything to move us but I was disappointed for the price. Would likely not stay there again.
5 out of 5
by A verified traveller

Posted Aug. 30, 2019
Loved the ocean view, cleanliness, and open space Loved that the staff was friendly, available but at the same time stayed out if the way. Didn't like there was no clothes iron in my room. The safe was also paid to use without clear instructions how.
5 out of 5
by A verified traveller

Posted Aug. 22, 2019 on Orbitz
We had the most amazing view, we a balcony that opened up to the ocean breeze, Room 27. We also had a Gourmet Chef, Maria.
Comment from Hotel Management
Sep. 2, 2019 by The Front Desk team, Hotel Management
Dear anonymous, we're happy you enjoyed your amazing views and the culinary doings of Maria! : ) Those villas, next to the rolling lawns that many people think is a golf course in photos, really have a marvelous vantage point. We hope you walked down the path to look out over Princess Nina's Island, just below your villa. Thank you again and we hope to welcome you back again soon!