We arrived at 5pm, and waited 45 minutes for our room while others who came after us directly received their room. The staff was rude and uninterested in assisting us. When we got our room, we had to carry bags up 2 flights of stairs, as there was no elevators. We were told the "bellhop was too busy to help us because of a big group that was going to come soon". The resort food was left out for the entire dinner time, and left cold and uncovered with flies everywhere. The beach is out of the resort and across the street where you are constantly being spoken to by people trying to sell you weed. They hang at the gate and talk to you while you're trying to enjoy the beach. There is a children's swim team that practices in the resort pool (???) at 6pm, which we were not informed of when booking the resort. Our AC stopped working at some point, and the front desk was uninterested in assisting. We called to ask for a new lightbulb for the room, and maintenance came past 10pm when we were asleep, and has not returned despite multiple attempts on our end. The electrical plugs are hanging off the wall, our room doesn't have a safe, we booked a room with a balcony and we don't have one. We booked a catamaran ride through the tour desk, and the bus never came to pick us up. When we inquired we were told that "the bus couldn't get to us because of traffic", but we actually believe that they never booked us. Disgusting stay.