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Reviews of Century Plaza Hotel

3.5 out of 5
Century Plaza Hotel
1015 Burrard St, Vancouver, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1158 reviews" "
Rating 8 - Good. 351 out of 1158 reviews" "
Rating 6 - Okay. 122 out of 1158 reviews" "
Rating 4 - Poor. 50 out of 1158 reviews" "
Rating 2 - Terrible. 34 out of 1158 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eulalia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff. The concierge Jerry was wonderful and very knowledgeable of the area. He was abke to answer all our questions. Also, the location of the hotel is convenient to many restaurants and shopping. Would stay there again.
Stayed 2 nights in May 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
great stay
Stayed 1 night in Apr 2024

6/10 Okay

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We wanted to use the AC since it was quite warm in our room, sadly it started leaking water since the first day we checked in until the day we checked out. We told the staff about this issue and had a maintenance check it out, but only thing they told us is not to put it on “Cool” mode, but the thing is , “cool” mode is very common when guests want to cool down the room after a warm and long day. We were confused as to why we weren’t allowed to use the AC in its appropriate cooling temperature, and everyday when we would leave the hotel to explore the city, we would always leave it in “dry mode” just so the AC wouldn’t leak at all. So our options were “heat mode” and “dry mode” which dehumidifies the air. I asked them if there was any way they could fix it or find us another room that we can adjust the temperature without ang leakage from the AC since we were there for almost a week, but again, they simply told us not to use the “cool” mode. I would like to come back here since it’s so close to all the tourists spots which is very convenient and most of the staff were nice. I expect for next time we come back in a few months, they can accommodate us with a room that has a AC that doesn’t leak when we want to put it in a cooler temperature.
Stayed 5 nights in Apr 2024

8/10 Good

John

Good
Stayed 1 night in Apr 2024

10/10 Excellent

Alner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doorman (Filipino guy) and front desk guy botj friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

NIGESA

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay at this hotel again. Great location and the staff was very friendly. Walkable location to the beach, sea wall, seabus, Vancouver Convention Center, shopping, and eateries. Love Vancouver!
Stayed 4 nights in Apr 2024

8/10 Good

Art

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service
The service was very good, staff are very friendly and helpful. We stored your luggage before check-in and after check-out which was super helpful. It's located in a very convenient area with plenty of transit options and close to everything! The room we got seemed to be a bit dated, but it didn't impact our overall experience too much.
Stayed 6 nights in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Was great. Close to the hospital
Stayed 1 night in Apr 2024

6/10 Okay

Buu

Travelled with family
Liked: Cleanliness, amenities
the shower sprinkler was not working well and not efficient . Water pressure from the sprinkler was very slow. No hanger is the washroom. Furniture is aging.
Stayed 7 nights in Apr 2024

10/10 Excellent

Erhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient and clean room with cooking properties saved us here. Easy to walk around and see main attractions. The rooms are not new and posh, but clean and tidy. I haven't tried any food options. There is a cafe abd restaurant downstairs.
Stayed 4 nights in Apr 2024

10/10 Excellent

Patricia Carmela Arreola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay location - close to Robson street and a lot of eateries. However, it was also next to a hospital so we heard sirens go off very early in the morning.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andre

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay while our son was at St Paul’s hospital
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early at 9am and our room wasn’t ready. We were given an upgrade to a beautiful suite which was ready. Front desk staff were exceptionally pleasant and accommodating.
Stayed 1 night in Apr 2024

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel Coming for 10 years and always consistent
Stayed 3 nights in Apr 2024

6/10 Okay

Kyle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Riann

Liked: Cleanliness
Overall, good stay. Would be helpful to have utensils prepared in the room and cleaning equipment for dishes/ utensils especially since studio is advertised with a kitchenette.
Stayed 5 nights in Apr 2024

8/10 Good

Charlotte, Strathroy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. Our suite was spacious and having a kitchen made things much easier and cheaper. It is a bit older and may not have everything you need in the kitchen, think basic and cut your bread ahead of time. Staff were fantastic, friendly and helpful. The gym is definitely older, minimal dumbbell sizes. But you can still manage a decent workout if you improvise a bit. It is very warm in there and poor lighting as it's in the basement. Overall, we'd stay again. The location is great, café and restaurant on site is convenient and we felt safe.
Stayed 3 nights in Apr 2024

10/10 Excellent

Manasa

great place
Stayed 9 nights in Apr 2024

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Apr 2024

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 2 nights in Mar 2024

10/10 Excellent

Frida

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent. Staff are very eager too please.
Stayed 4 nights in Apr 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firm bed, clean room with a great view. The pool and steam room were not up to par
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024

10/10 Excellent

Hongbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Did not enjoy watching all the druggies do their thing outside my window (which was facing back of hospital) The area if you walk around is sketchy with all the druggies but with all the people out and about you feel somewhat safe …. Stay to the left instead of the right of hotel Very friendly staff is the best thing about the hotel! Loved having a suite, IGA 4 min walk for groceries
Stayed 6 nights in Apr 2024

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A friendly and welcoming hotel, centrally placed in downtown Vancouver.
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond! Restaurant was great! Convenient location. Room was updated and very clean. A little noisy due to being next to a hospital
Stayed 5 nights in Apr 2024

8/10 Good

Wm. Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia got me excellent rate. 30th floor was quiet and peaceful. View is great. Beside St Paul's so appointments are easy for out of town people. Friendly employees.
Stayed 2 nights in Apr 2024

6/10 Okay

tyler

Travelled with family
Older hotel in decent shape. Easy access to downtown shopping. Would stay again if I had to. Nothing terrible here. Good methhead watching from windows
Stayed 4 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly courteous staff . Clean updated room and convient downtown location
Stayed 3 nights in Apr 2024

6/10 Okay

Robert

Bits a bit tired, but comfortable
Stayed 1 night in Apr 2024

8/10 Good

kerry lynn

Stayed 3 nights in Apr 2024

8/10 Good

Anita R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Treated well. Some extra perks just beside the hospital and a church as a woman a I felt unsafe at night walking outside
Stayed 8 nights in Mar 2024

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness
The hotel room was a good size with 2 double beds, a couch and a small kitchen. The room was older with some ware but still in decent condition. The beds were too firm. The kitchen had 2 pots but no pan. The hotel also has a small pool and a steam room in both that ladies and the mens change room.
Stayed 1 night in Apr 2024

8/10 Good

Chan-Hen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and spacious room. Easy access to pool and gym.
Stayed 1 night in Apr 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and good price for downtown Vancouver
Stayed 3 nights in Apr 2024

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, large rooms and comfy beds. Lovely staff and a very safe stay. Would book here again in the future.

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To many homeless /junkies in area around hospital next door
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very close to the commodore ballroom, orpheum and other venues that I plan my Vancouver visits around. Great restaurant. I’m hoping they have the tomahawk steak my next visit?
Stayed 3 nights in Jan 2024

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed using the swimming pool
Stayed 5 nights in Mar 2024

10/10 Excellent

ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 nighs with family and was very nice. I stay on the 20th floor and the view is awsome. I will come back for sure. Very nice!
Stayed 4 nights in Mar 2024

10/10 Excellent

Melodie Beryl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
This is an excellent place to stay downtown Vancouver and if you have medical appointments at St. Paul's Hospital next door. The staff are outstanding in their professionalism, amiability and overall willingness to get to know you even a bit, to make your stay more comfortable. This includes the cleaning staff we had on the 20th floor. The pool is dismal! Its dark, damp, dreary and nothing inviting about it. Slippery, too. And locker room is really poor. Main restaurant is specialty Italian and doesn't lend itself to travellers who just want everyday food . Amazing how many guests were bringing in take out or delivery food! Amazing. The attached coffee shop is really nice with a wide variety of baking and a few other things. Their daily soup is fabulous!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jarod, Dawson Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to everywhere I wanted to go in West Van. Friendly staff, rooms were spacious and had small kitchenettes
Stayed 4 nights in Mar 2024

10/10 Excellent

Xavier

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Cat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be my go to for Vancouver trips. The gym is fine for a trip, the pool is good, the steam room and locker rooms are great. The restaurant was some of the best food and drink I’ve had in a long time. The room was gorgeous. And everything was fairly priced.
Stayed 1 night in Mar 2024

2/10 Terrible

Susanna

Stayed 2 nights in Mar 2024

10/10 Excellent

Dean

Travelled with family
Good
Stayed 6 nights in Mar 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful! We enjoyed our stay and i would definitely return!
Stayed 4 nights in Mar 2024