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Hilton Vancouver Metrotown

4.0 star property
Upscale eco-certified hotel, a quick walk to Metropolis at Metrotown

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Hilton Vancouver Metrotown

Exterior
Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers
Room (Parlor) | Living area
Breakfast, lunch, dinner served; American cuisine
Lobby

Reviews

8.6

Excellent

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Hot tub
    Hot tubHot tub
  • Pool
    PoolPool
  • Bar
    BarBar
  • Gym
    GymGym
  • 24/7 front desk
    24/7 front desk24/7 front desk

Check-in time

4:00 PM

Check-out time

12:00 PM

Most relevant reviews

ExperimentalCarousel

6/10 Okay

We had stayed at this hotel 7 years ago and really liked it so thought we would try it again. This time it seemed real...
Christine
Jul. 23, 2024
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About the area

Map
6083 McKay Ave, Burnaby, BC, V5H2W7

What's nearby

  • Crystal Mall - 1 min walk
  • Metropolis at Metrotown - 4 min walk
  • Rogers Arena - 15 min drive
  • Canada Place Cruise Ship Terminal - 16 min drive
  • Port of Vancouver - 17 min drive

Getting around

  • Metrotown Station - 5 min walk
  • Vancouver Rocky Mountaineer Station - 13 min drive
  • Vancouver Intl. Airport (YVR) - 29 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Cactus Club Cafe Station Square - ‬2 min walk
  • ‪Grand Crystal Seafood Restaurant - ‬2 min walk
  • ‪Shanghai Dimsum House Ltd. 白玉兰麵家 - ‬2 min walk
  • ‪Earls Kitchen + Bar - ‬2 min walk

About this property

Hilton Vancouver Metrotown

Upscale eco-certified hotel near Metropolis at Metrotown
Located close to Simon Fraser University and Rogers Arena, Hilton Vancouver Metrotown provides a terrace, shopping on site, and dry cleaning/laundry services. For some rest and relaxation, visit the spa tub. The on-site American cuisine restaurant, Time and Place, offers breakfast, lunch, dinner, light fare, and happy hour. In addition to a bar and a gym, guests can connect to free WiFi in public areas, with speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers
  • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and wedding services
  • A ballroom, a banquet hall, and an elevator
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 283 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free internet and safes. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, down comforters, and free cribs/infant beds
  • Bathrooms with designer toiletries and hair dryers
  • LCD TVs with cable channels
  • Refrigerators, on-request microwaves, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (CAD 21 per night; includes in/out privileges)
  • Covered valet parking on site (CAD 29 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily full breakfast available for a fee: CAD 32 for adults and CAD 16 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Time and Place

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping
  • Spa tub

Family friendly

  • Children's pool
  • Free crib
  • In-room refrigerator
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (15,425 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CAD 25
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of CAD 55.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 32 for adults and CAD 16 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Covered self parking fee: CAD 21.00 per night (in/out privileges)
  • Covered valet parking fee: CAD 29.00 per night (in/out privileges)
  • Pet fee: CAD 55.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free WiFi in public areas has a 1-device limit
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Metrotown
Hilton Metrotown Vancouver
Hilton Vancouver Metrotown
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Hotel Burnaby
Metrotown Hilton
Metrotown Hilton Vancouver
Vancouver Hilton Metrotown
Vancouver Metrotown Hilton
Burnaby Hilton Metrotown
Hilton Burnaby
Hilton Hotel Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel Burnaby

Frequently asked questions

Does Hilton Vancouver Metrotown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–10:00 PM.

How much does it cost to stay at Hilton Vancouver Metrotown?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Hilton Vancouver Metrotown on Aug 4, 2024 start from CA $313.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Vancouver Metrotown pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of CAD 55.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Vancouver Metrotown?

Self parking is available for CAD 21.00 per night. Valet parking is available for CAD 29.00 per night.

What time is check-in at Hilton Vancouver Metrotown?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of CAD 25 (subject to availability).

What time is check-out at Hilton Vancouver Metrotown?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hilton Vancouver Metrotown located?

Located in Metrotown, this eco-certified hotel is 0.2 mi (0.4 km) from Metropolis at Metrotown and within 9 mi (15 km) of BC Place Stadium and Rogers Arena. Canada Place Cruise Ship Terminal and Robson Street are also within 9 mi (15 km). Metrotown Station is 5 minutes by foot and Patterson Station is 9 minutes.

Hilton Vancouver Metrotown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service
We had stayed at this hotel 7 years ago and really liked it so thought we would try it again. This time it seemed really bare-bones to us. It is a great location - easy to reach Metrotown and the Skytrain.
Stayed 4 nights in Jul 2024

10/10 Excellent

JORGE LUIS

Travelled with family
Liked: Property conditions & facilities
The parking is not included in the price of the hotel. For overnight I had to pay $21.00 extra.
Stayed 1 night in Jul 2024

10/10 Excellent

Fanny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location- less crowds
Stayed 3 nights in Jul 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel itself is pretty straight forward. It's right across from the Crystal Mall and many, many Asian restaurants. There aren't a ton of 3-star options in Metrotown, so this is probably the best you will find in the area. The rooms are a tiny bit older, but not super dated, yet. The AC was not working properly, and the toilet was flushing very slowly. Other than that, the beds were comfortable and rooms were spacious.
Stayed 1 night in Jul 2024

6/10 Okay

nebi, seattle

Disliked: Property conditions & facilities
Dirty shower
Stayed 1 night in Jul 2024

8/10 Good

Jade

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Only issue was that our room felt pretty small, and we found hair in the blankets
Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Yu

Travelled with family and small children, Business traveller
Good service
Stayed 3 nights in Jun 2024

8/10 Good

Noel Raphael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Metrotown where you can go shopping and Crystal mall where you can try authentic Chinese food. Excellent restaurants close by, walkable to Central Park. Staff awesome, requested extra pillows and rubber mat for bathtub floor which was provided. Very convenient restaurant within the hotel “ Time and Place”. It had daily breakfast buffet. I would definitely stay here again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a 4-night stay. Close to Sky train and shopping. Car rental also within walking distance.
Stayed 5 nights in Jun 2024

6/10 Okay

Nora

Stayed 4 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness
Ok
Stayed 5 nights in Jun 2024

8/10 Good

CHAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient in everything
Stayed 3 nights in May 2024

6/10 Okay

Noel Raphael

Travelled with family
Liked: Staff & service, amenities
The hotel is centrally located near Metrotown, it has an an access to Crystal Mall that has Chinese shops and restaurants close by. Parking is not free, a fee of CDN$12 per day. Our room was okay, it just needs an update but otherwise staff are amazing.
Stayed 2 nights in Jun 2024

10/10 Excellent

chris

Stayed 1 night in Jun 2024

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff did not know dining options in the surrounding area that served breakfast and lo and behold there is a fabulous Pur&Simple all day breakfast place right across the street.
Stayed 2 nights in May 2024

10/10 Excellent

Justin

Stayed 2 nights in May 2024

10/10 Excellent

beverly anne hiroko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Michelle

Travelled with group
Disliked: Staff & service, amenities
staff should have more knowledge of the area to provide better information to the guests
Stayed 3 nights in May 2024

4/10 Poor

Shirley

Liked: Amenities
It’s too bad the hotel didn’t have any outdoor parking for a small truck by the hotel. It ended up we have to park far away. It’s such an inconvenient hotel.
Stayed 1 night in May 2024

10/10 Excellent

MINZHE, Bellevue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was very good. Clean, new, modern hotel. Food and light rail in walking distance. the customer service was generally good and pleasant to talk to. The only inconvenience is the garage. The parking space is a dedicated space, but the access to the space has to bo through public parking areas, and you may experience traffic jam. It can be a bit confusing as well. But once you figure out the best parking "route", you'll find no issue at all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a work trip. Wish there were more breakfast options nearby, otherwise good!!
Stayed 3 nights in May 2024

6/10 Okay

joy

Liked: Cleanliness
Stayed 3 nights in May 2024

6/10 Okay

Que

Stayed 3 nights in May 2024

4/10 Poor

Xi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old and small. Cleaning isn’t great, hairs all over the place from last tenant, towel has red stain. No complementary bottle water since day 2 probably because we bought our own water and left in the room. Parking is a nightmare as others mentioned. Don’t recommend.
Stayed 4 nights in May 2024

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
4:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0