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Hilton Vancouver Metrotown

Photo gallery for Hilton Vancouver Metrotown

Featured Image
Seasonal outdoor pool
55-inch LCD TV with digital channels, TV, pay movies
Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk

Overview of Hilton Vancouver Metrotown

Hilton Vancouver Metrotown

4 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
6083 McKay Ave, Burnaby, BC, V5H2W7

Explore the area

  • Popular LocationCrystal Mall3 min walk
  • Popular LocationMetropolis at Metrotown10 min walk
  • Popular LocationSwangard Stadium18 min walk
  • AirportVancouver, BC (YVR-Vancouver Intl.)20 min drive

Choose dates to view prices

About this area

Burnaby

In the entertainment district and near a metro station, Hilton Vancouver Metrotown is in an area with good shopping. Capilano Suspension Bridge is a notable landmark, and travelers looking to shop may want to visit Metropolis at Metrotown and Granville Island Public Market. Looking to enjoy an event or a game? See what's going on at BC Place Stadium or Rogers Arena. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Guests appreciate the hotel's convenience to public transportation: Metrotown Station is 5 minutes by foot and Patterson Station is 9 minutes.

What's nearby

  • Crystal Mall - 3 min walk
  • Metropolis at Metrotown - 10 min walk
  • Swangard Stadium - 18 min walk
  • Deer Lake - 3 min drive
  • Burnaby Hospital - 4 min drive

Getting around

  • Metrotown Station - 5 min walk
  • Vancouver, BC (XEA-Vancouver Pacific Central Station) - 13 min drive
  • Vancouver International Airport (YVR) - 20 min drive

Restaurants

  • Isami Sushi — 3 min walk
  • Dinesty Dumpling House — 3 min walk
  • Trattoria Burnaby — 4 min walk
  • Neptune Wonton Noodle — 4 min walk
  • Green Basil Thai — 4 min walk

About this property

Hilton Vancouver Metrotown

Eco-friendly Burnaby hotel in Metrotown, near Metropolis at Metrotown
This hotel features a fitness center, a spa tub, and a conference center. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a seasonal outdoor pool, conference space, and a children's pool are onsite. All 283 rooms provide conveniences like refrigerators and coffee makers, plus free wired Internet and LCD TVs with digital channels. WiFi, down comforters, and hair dryers are among the other amenities available to guests. Housekeeping is available on request.
Hilton Vancouver Metrotown offers 283 accommodations with safes and coffee/tea makers. Beds feature down comforters. 55-inch LCD televisions come with digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Burnaby hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

A children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 0.00 per night), Free wired Internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Covered self parking on site (CAD 19.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Free continental breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Children's pool
  • Designer stores
  • Fitness center
  • Seasonal outdoor pool
  • Shopping mall
  • Shopping
  • Spa tub

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Microwave (on request)
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Reception hall

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Free grocery shopping service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • Conference center (14477 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Renovated entire property - April 2020

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer

Entertainment

  • 55-inch LCD TV
  • Cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in fee: CAD 25
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, and Tuesday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of CAD 55.00 per accommodation, per stay (maximum CAD 49 per stay)
Dogs and cats welcome
2 per room (up to 75 lbs)
Food and water bowls are available
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 15.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 0.00 per night (rates may vary)
  • Covered self parking fee: CAD 19.00 per night (in/out privileges)
  • Pet fee: CAD 55.00 per accommodation, per stay (maximum CAD 49 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The seasonal pool will be open from March to November
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Free WiFi in public areas has a 1-device limit
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Metrotown
Hilton Metrotown Vancouver
Hilton Vancouver Metrotown
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Hotel Burnaby
Metrotown Hilton
Metrotown Hilton Vancouver
Vancouver Hilton Metrotown
Vancouver Metrotown Hilton
Burnaby Hilton Metrotown
Hilton Burnaby
Hilton Hotel Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel Burnaby

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 461 out of 981 reviews
5 - Excellent 47%
Rating 4 - Good. 372 out of 981 reviews
4 - Good 38%
Rating 3 - Okay. 84 out of 981 reviews
3 - Okay 9%
Rating 2 - Poor. 42 out of 981 reviews
2 - Poor 4%
Rating 1 - Terrible. 22 out of 981 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was locked-out in a labor dispute yet the hotel charged full tariff for the room. There was no staff to make beds, there were no glasses in the bathroom. If the hotel is going to lock-out their staff in a labor dispute the either shut the hotel down or discount the rates -- at the very minimum guests should be warned before they book. I'm more than a little annoyed with Hilton. The lock out is because the staff are upset that having been laid off due to Covid Hilton is now refusing to honor the seniority of staff with 10-20 years with the company and wants to hire them back as "new hires". To me this is clearly abusing the situation.
Stayed 3 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near 2 malls, Crystal mall and Metropolis Metrotown mall; skytrain.
Stayed 3 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful staff, close to amenities of shopping restaurants, skytrain access
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff but was disappointed that I had to pay for onsite parking :(
Stayed 2 nights in Oct 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very quiet and sleep was easy. Breakfast was delicious and there was enough choice that I felt like somebody had given it some thought and care.
Stayed 1 night in Oct 2021