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Hilton Vancouver Metrotown

Photo gallery for Hilton Vancouver Metrotown

Exterior
Seasonal outdoor pool
55-inch LCD TV with digital channels, TV, pay movies
Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk

Overview of Hilton Vancouver Metrotown

Hilton Vancouver Metrotown

4.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
6083 McKay Ave, Burnaby, BC, V5H2W7

Explore the area

  • Popular LocationCrystal Mall1 min walk
  • Popular LocationMetropolis at Metrotown4 min walk
  • Popular LocationSwangard Stadium18 min walk
  • AirportVancouver, BC (YVR-Vancouver Intl.)42 min drive

Room options

About this area

Burnaby

In the entertainment district, Hilton Vancouver Metrotown is in Metrotown, a neighborhood in Burnaby with good shopping. Metropolis at Metrotown and Granville Island Public Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Stanley Park and Capilano Suspension Bridge. Looking to enjoy an event or a game? See what's going on at BC Place Stadium or Rogers Arena. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Guests appreciate the hotel's convenience to public transportation: Metrotown Station is 5 minutes by foot and Patterson Station is 9 minutes.

What's nearby

  • Crystal Mall - 1 min walk
  • Metropolis at Metrotown - 4 min walk
  • Swangard Stadium - 18 min walk
  • Deer Lake - 3 min drive
  • Burnaby Hospital - 4 min drive

Getting around

  • Metrotown Station - 5 min walk
  • Vancouver Rocky Mountaineer Station - 12 min drive
  • Vancouver Intl. Airport (YVR) - 42 min drive

Restaurants

  • Isami Sushi - 3 min walk
  • Dinesty Dumpling House - 3 min walk
  • Trattoria Burnaby - 4 min walk
  • Neptune Wonton Noodle - 4 min walk
  • Green Basil Thai - 4 min walk

About this property

Hilton Vancouver Metrotown

4-star eco-friendly hotel revitalized in 2019 and located in Metrotown
Take advantage of a terrace, shopping on site, and dry cleaning/laundry services at Hilton Vancouver Metrotown. For some rest and relaxation, visit the hot tub. The onsite American cuisine restaurant, Time and Place, features happy hour and light fare. Free WiFi in public areas is available to all guests, along with a bar and a gym.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Full breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Express check-out, a ballroom, and wedding services
  • A front desk safe, an elevator, and multilingual staff
  • Guest reviews give good marks for the helpful staff and proximity to public transit
Room features
All 283 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free Internet and safes. Guest reviews give good marks for the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, down comforters, and free cribs/infant beds
  • Bathrooms with designer toiletries and hair dryers
  • 55-inch LCD TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 0.00 per night), Free wired Internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Covered self parking on site (CAD 19.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–10:00 AM: CAD 29 for adults and CAD 14.50 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Time and Place

Things to do

  • Fitness center
  • Seasonal outdoor pool
  • Shopping
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Conference center (14477 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Renovated entire property - April 2019

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 55-inch LCD TV
  • Cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in fee: CAD 25
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to May 1:
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of CAD 55.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 75 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: CAD 29 for adults and CAD 14.50 for children (approximately)
  • Fee for in-room wireless Internet: CAD 0.00 per night (rates may vary)
  • Covered self parking fee: CAD 19.00 per night (in/out privileges)
  • Pet fee: CAD 55.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal outdoor pool closes in October
Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free WiFi in public areas has a 1-device limit
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Metrotown
Hilton Metrotown Vancouver
Hilton Vancouver Metrotown
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Hotel Burnaby
Metrotown Hilton
Metrotown Hilton Vancouver
Vancouver Hilton Metrotown
Vancouver Metrotown Hilton
Burnaby Hilton Metrotown
Hilton Burnaby
Hilton Hotel Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel Burnaby

Frequently asked questions

Does Hilton Vancouver Metrotown have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 6:00 AM–10:00 PM. The pool is closed seasonally each year from November 1 to May 1.

How much does it cost to stay at Hilton Vancouver Metrotown?

As of Nov 26, 2022, prices found for a 1-night stay for 2 adults at Hilton Vancouver Metrotown on Dec 23, 2022 start from CA $144.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Vancouver Metrotown pet-friendly?

Yes, this property allows dogs (limit 2 per room) with a maximum weight of up to 75 lbs per pet. There's a fee of CAD 55.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Vancouver Metrotown?

Self parking is available for CAD 19.00 per night.

What time is check-in at Hilton Vancouver Metrotown?

Check-in is from 4:00 PM - anytime. Early check-in is available for a fee of CAD 25 (subject to availability).

What time is check-out at Hilton Vancouver Metrotown?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hilton Vancouver Metrotown located?

Located in Metrotown, this eco-friendly hotel is 0.2 mi (0.4 km) from Metropolis at Metrotown and within 9 mi (15 km) of BC Place Stadium and Rogers Arena. Robson Street and Granville Island Public Market are also within 9 mi (15 km). Metrotown Station is 5 minutes by foot and Patterson Station is 9 minutes.

Can I cancel my reservation for free at Hilton Vancouver Metrotown and receive a full refund?

Yes, Hilton Vancouver Metrotown offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Vancouver Metrotown cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.6

Excellent

Rating 10 - Excellent. 501 out of 1001 reviews" "
" "10 - Excellent 50%
Rating 8 - Good. 349 out of 1001 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 83 out of 1001 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 39 out of 1001 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 29 out of 1001 reviews" "
" "2 - Terrible 3%

8.9/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.5/10

Property conditions & facilities

8.5/10

Eco-friendliness

8/10 Good

Wilma
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Stayed 1 night in Nov 2022

6/10 Okay

Kara
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Joshua
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, would recommend
Stayed 3 nights in Oct 2022

10/10 Excellent

Karley
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Friendly and clean! Close walk to sky train and shopping.
Stayed 1 night in Oct 2022

10/10 Excellent

Dawn
Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of staff even though I arrived at 2am. They were also welcoming of my dog and staying a little longer in the lobby for a zoom meeting. Unfortunately the only EV plug available didn't fit my charger. It's also too bad I didn't have the time for a swim and hot tub. Maybe next time.
Stayed 1 night in Oct 2022

8/10 Good

Craig
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was we found the WIFI to be very week. I wasn't able to connect my tablet because of the weak signal so I had to resort to using my phone data plan. Otherwise my stay was excellent and would definatel;y stay here again.
Stayed 1 night in Oct 2022

6/10 Okay

Chris James
Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
When we first showed up, it was very hard to understand the ladies english. We recieved our keys for our room, went to said room and everything was good. We paid extra for the business lounge and our keys wouldnt work to gain access. Had to go back down to get them re-keyed for it. Went to business lounge and there just drinks. No snacks like was advertised. There was a buffet table and a hot plate and a fruit bowl there but were empty, nothing. Youd think right after check in that it would be full for all the guests that are checking in. Maybe they were short staff or something, who knows. Came back 1 hour later, still nothing. Came back another hour later, still nothing. Asked front desk and they said someone would be up there shortly. Came back numerous times nothing. Disappointing. We came back in the morning, maybe thinking they might have some morning snack for us, nope, nothing. The fridge was half empty and it didnt look like anything was replenished the whole time we were there. Then we went for check out and the lady wanted to charge me for 2 nights parking and I was like im sorry we just stayed the one night. Probably not going to return to this hotel.
Stayed 1 night in Oct 2022

8/10 Good

Jeanette
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Burnaby!
Stayed 2 nights in Oct 2022

8/10 Good

Brian
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricey but convenient.
Stayed 1 night in Oct 2022

8/10 Good

Gail
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As guest we should of been included for the breakfast.. Don’t like how they said to us there is a cost for breakfast $29 that is ridiculous price as we are seniors on a budget..
Stayed 1 night in Oct 2022