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Civic Hotel Autograph Collection

4.0 star property

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At Civic Hotel Autograph Collection, you can look forward to a terrace, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site restaurant, Prado Cafe, offers breakfast, lunch, dinner, and light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

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About this property

Civic Hotel Autograph Collection

  • Upscale hotel located in City Centre
  • Take advantage of a terrace, a coffee shop/cafe, and dry cleaning/laundry services at Civic Hotel Autograph Collection. For some rest and relaxation, visit the hot tub. The on-site restaurant, Prado Cafe, offers breakfast, lunch, dinner, and light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
  • Other perks at this hotel include:
    • An outdoor pool
    • Cooked-to-order breakfast (surcharge), self parking (surcharge), and an electric car charging station
    • Free newspapers, a reception hall, and wedding services
    • A front-desk safe, a ballroom, and luggage storage
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 144 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
  • Other amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with showers and free toiletries
    • 32-inch LED TVs with premium channels
    • Wardrobes/closets, coffee/tea makers, and heating

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 19 2026 to May 29 2026 (dates subject to change):
  • One of the swimming pools
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50.00 per accommodation, per stay

Service animals are welcome, and are exempt from fees

2 total (up to 110 lbs per pet)

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CAD 500.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 12 to 25 for adults, and CAD 12 to 25 for children
  • Self parking fee: CAD 20.32 per day (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Civic Hotel Autograph Collection have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–9:00 PM. One of the pools will be unavailable from May 19 2026 to May 29 2026 (dates subject to change).

How much does it cost to stay at Civic Hotel Autograph Collection?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Civic Hotel Autograph Collection on May 31, 2026 start from CA $297, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Civic Hotel Autograph Collection pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 110 lbs per pet. There's a fee of CAD 50.00 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for CAD 20.32 per day.

What time is check-in at Civic Hotel Autograph Collection?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Civic Hotel Autograph Collection?

Check-out is at noon.

Where is Civic Hotel Autograph Collection located?

Located in City Centre, this hotel is within a 10-minute walk of Central City Shopping Centre and Holland Park. Guilford Town Centre and Bear Creek Park are also within 3 mi (5 km). Surrey Central Station is only a 3-minute walk and King George Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

8.2

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 704 out of 1001 reviews
Rating 8 - Good. 177 out of 1001 reviews
Rating 6 - Okay. 48 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 45 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean upscale rooms with an amazing heated lap pool!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

DOUG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice but, very expensive. The location was right next to the skytrain which was nice for heading into downtown Vancouver.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

JULIE ANN

great staff,amenities and close to the train station and restaurants
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Thi Truc

Liked: Cleanliness, amenities, property conditions & facilities
Check in so easily and great service.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Safia

Liked: Cleanliness
Amazing. So clean. Bed super comfortable.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great Love staying there Even the restaurant staff were awesome
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant. The room was very neat and clean. The underground parking was handy for the rental vehicle. Parking garage felt very safe with its security cameras etc. The hotel is in the heart of downtown Surrey with several homeless people around making one feel uneasy. The hotel is first class and feels safe.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, amenities
Nice room nice amenities
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, train station near the hotel, cafe in the lobby, overall great stay!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
So clean, so beautiful. Elevated experience
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfectly clean, the view was stunning, a very comfy bed and just an excellent experience!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities
Staff made for an exceptional experience!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property, staff and warm and welcoming, will stay again
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a labour day weekend soccer tournament and it was great. Loved the big room with amazing view of the area, staff were awesome and everything we needed was outside the door. Great option in the area!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great customer service!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness
Beautiful room, bed was so comfortable, incredible view. Didn’t use the amenities
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were clean, i had the corner room the views were exquisite the staff were friendly and so nice they went out of their way to help me get ready for an event that i was going too , which i appreciated . the room service was amazing the menu choices were excellent. i will definitely come back here again because the service was exemplary.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Simrit

Liked: Cleanliness, amenities
Excellent service
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Destiny

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is very gorgeous and clean all the staff was lovely and I very much enjoyed my stay I will be staying here again!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, new and clean!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

tom

Liked: Cleanliness, staff & service, amenities
The room was spotless and clean, and very modern. Had a great sleep on the king-size bed, and actually slept in! First time in a long time!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff and service,,
Stayed 2 nights in May 2025
Verified

6/10 Okay

Nitika

Liked: Cleanliness, amenities
Windows!! This is a gorgeous, beautifully kept hotel with awesome staff! BUT the windows are not double paned and as this property is in a very busy center, whole night the cop car sirens , firetrucks noises were so disturbing!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place for families
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Kaulay

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, comfortable, and located close to the highway and public transit. Also has lots of great food selections near by. Would recommend to ppl looking to have a comfortable stay while visiting Vancouver.
Stayed 3 nights in Jun 2025