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Civic Hotel Autograph Collection

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Exterior
Outdoor spa tub
Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
Room, 1 King Bed, Non Smoking, Corner | In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of Civic Hotel Autograph Collection

Civic Hotel Autograph Collection

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
Map
13475 Central Avenue, Surrey, BC, V3T 0K2

Explore the area

  • Popular LocationCentral City Shopping Centre4 min walk
  • Popular LocationHolland Park11 min walk
  • Popular LocationGuilford Town Centre9 min drive
  • AirportVancouver, BC (YVR-Vancouver Intl.)48 min drive

Room options

About this area

Surrey

Civic Hotel Autograph Collection is located in City Centre, a neighborhood in Surrey, and is near a metro station. Guildford Golf and Country Club and Surrey Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Golden Ears Provincial Park and Holland Park. Bear Creek Park and Burnaby Village Museum are also worth visiting. Discover the area's water adventures with kayaking, scuba diving, and snorkeling nearby, or enjoy the great outdoors with hiking/biking trails.
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Map

What's nearby

  • Central City Shopping Centre - 4 min walk
  • Holland Park - 11 min walk
  • Bear Creek Park - 4 min drive
  • Surrey Arts Centre - 5 min drive
  • Guilford Town Centre - 9 min drive

Getting around

  • Surrey Central Station - 3 min walk
  • Coquitlam Central Station - 15 min drive
  • Vancouver Intl. Airport (YVR) - 48 min drive

Restaurants

  • Sushi King George - 3 min walk
  • Sushi & Roll - 4 min walk
  • Bozzini's - 5 min walk
  • Bubble 88 - 5 min walk
  • Rickshaw Chinese Food - 5 min walk

About this property

Civic Hotel Autograph Collection

4-star eco-friendly hotel located in City Centre
You can look forward to a terrace, a coffee shop/cafe, and dry cleaning/laundry services at Civic Hotel Autograph Collection. The onsite coffee shop, Prado Cafe, features light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Other perks at this hotel include:
  • A seasonal outdoor pool
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and multilingual staff
  • Luggage storage, a reception hall, and a ballroom
  • Wedding services, a computer station, and a 24-hour front desk
  • Guest reviews give top marks for the dining options
Room features
All 144 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and heating

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, Hindi, Romanian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily: CAD 25.00 for adults and CAD 14.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Prado Cafe
  • Dominion Bar & Kitchen

Things to do

  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (7978 square feet of space)
  • Meeting rooms - 8

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 30 to April 1:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 per room (up to 110 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: CAD 500.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: CAD 25.00 for adults and CAD 14.00 for children (approximately)
  • Self parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from April 01 to September 30
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Civic Autograph Collection
Civic Autograph Collection
Civic Hotel Autograph Collection Hotel
Civic Hotel Autograph Collection Surrey
Civic Hotel Autograph Collection Hotel Surrey

Frequently asked questions

Does Civic Hotel Autograph Collection have a pool?

Yes, this property has a seasonal outdoor pool. The pool is closed seasonally each year from September 30 to April 1.

How much does it cost to stay at Civic Hotel Autograph Collection?

As of Feb 1, 2023, prices found for a 1-night stay for 2 adults at Civic Hotel Autograph Collection on Feb 12, 2023 start from CA $152.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Civic Hotel Autograph Collection pet-friendly?

Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 110 lbs per pet. There's a fee of CAD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Civic Hotel Autograph Collection?

Self parking is available for CAD 20 per day.

What time is check-in at Civic Hotel Autograph Collection?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Civic Hotel Autograph Collection?

Check-out is at noon.

Where is Civic Hotel Autograph Collection located?

Located in City Centre, this eco-friendly hotel is within a 15-minute walk of Central City Shopping Centre and Holland Park. Guilford Town Centre and Bear Creek Park are also within 3 mi (5 km). Surrey Central Station is only a 3-minute walk and King George Station is 12 minutes.

Can I cancel my reservation for free at Civic Hotel Autograph Collection and receive a full refund?

Yes, Civic Hotel Autograph Collection offers free cancellation on select room rates, because flexibility matters! Please refer to Civic Hotel Autograph Collection cancellation policy on our site for more details about any exclusions or requirements.

Civic Hotel Autograph Collection Reviews

Civic Hotel Autograph Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 398 out of 639 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 156 out of 639 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 38 out of 639 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 19 out of 639 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 28 out of 639 reviews" "
" "2 - Terrible 4%

9.3/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Norhamiza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and hotel was exceptionally clean and cozy. I didn’t like that the closest ice machine was located on the fourth floor while we were on the top floors.
Stayed 1 night in Jan 2023

8/10 Good

Wayde

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We always like staying at this property. The area is an up and coming sector and the hotel never disappoints. The staff is friendly and professional.

2/10 Terrible

Wanbing

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in staff is not helpful at all with any client issues

10/10 Excellent

Yajni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing. The food on premises and the room was great. Would have liked to have the hotub open even in the winter.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Lovely view from the room.
Stayed 1 night in Dec 2022

2/10 Terrible

GANESAN

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Uncomfortable furnitures and not well equipped bedding. Not worth the money.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE WILL DEFINITELY STAY HERE AGAIN. STAFF AND FACILITIES WERE GREAT.
Stayed 1 night in Dec 2022

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. We have stayed there a few times however this last visit we had the sky train level with out suite and room was right above the restaurant/pub so was very loud u tip it closed
Stayed 1 night in Dec 2022

10/10 Excellent

KWOK WAI DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean, cozy. Check in fast
Stayed 1 night in Dec 2022

8/10 Good

Stuart

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2022