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Civic Hotel Autograph Collection

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Outdoor spa tub
Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
Room, 1 King Bed, Non Smoking, Corner | In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of Civic Hotel Autograph Collection

Civic Hotel Autograph Collection

4-star property

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
Map
13475 Central Avenue, Surrey, BC, V3T 0K2

Explore the area

  • Popular LocationCentral City Shopping Centre4 min walk
  • Popular LocationHolland Park11 min walk
  • Popular LocationGuilford Town Centre9 min drive
  • AirportVancouver, BC (YVR-Vancouver Intl.)38 min drive

Room options

About this area

Surrey

Civic Hotel Autograph Collection is located in City Centre, a neighborhood in Surrey, and is near a metro station. Port of Vancouver and Guildford Golf and Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Holland Park and Queens Park. Bear Creek Park and Burnaby Village Museum are also worth visiting. Discover the area's water adventures with kayaking, scuba diving, and snorkeling nearby, or enjoy the great outdoors with hiking/biking trails.
Visit our Surrey travel guideOpens in a new window
Map

What's nearby

  • Central City Shopping Centre - 4 min walk
  • Holland Park - 11 min walk
  • Bear Creek Park - 8 min drive
  • Guilford Town Centre - 9 min drive
  • Surrey Arts Centre - 9 min drive

Getting around

  • Surrey Central Station - 3 min walk
  • Port Coquitlam Station - 15 min drive
  • Vancouver Intl. Airport (YVR) - 39 min drive

Restaurants

  • Sushi King George - 3 min walk
  • Sushi & Roll - 4 min walk
  • Bozzini's - 5 min walk
  • Bubble 88 - 5 min walk
  • Rickshaw Chinese Food - 5 min walk

About this property

Civic Hotel Autograph Collection

4-star hotel in the heart of City Centre
Take advantage of a terrace, a coffee shop/cafe, and dry cleaning/laundry services at Civic Hotel Autograph Collection. The onsite coffee shop, Prado Cafe, features light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Other perks at this hotel include:
  • A seasonal outdoor pool
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and a reception hall
  • Luggage storage, a 24-hour front desk, and wedding services
  • A ballroom, multilingual staff, and a front desk safe
  • Guest reviews give top marks for the dining options
Room features
All 144 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

Arabic, English, Filipino, Hindi, Romanian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10 AM: CAD 25.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Prado Cafe
  • Dominion Bar & Kitchen

Things to do

  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (7978 square feet of space)
  • Meeting rooms - 8

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

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Surrey
City Centre
City Centre
Guest rating 4+
Guest rating 4+
4 star
4 star
Hotel
Hotel
Family-friendly
Family-friendly
Free WiFi
Free WiFi

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from September 12 2022 to April 30 2023 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from October 1 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 per room (up to 110 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: CAD 500.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: CAD 25.00 per person (approximately)
  • Self parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from May to October
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Civic Autograph Collection
Civic Autograph Collection
Civic Hotel Autograph Collection Hotel
Civic Hotel Autograph Collection Surrey
Civic Hotel Autograph Collection Hotel Surrey

Frequently asked questions

Does Civic Hotel Autograph Collection have a pool?

Yes, this property has a seasonal outdoor pool. The pool is closed seasonally each year from October 1 to April 30. The pool will be unavailable from September 12 2022 to April 30 2023 (dates subject to change).

How much does it cost to stay at Civic Hotel Autograph Collection?

As of Oct 7, 2022, prices found for a 1-night stay for 2 adults at Civic Hotel Autograph Collection on Nov 6, 2022 start from CA $144.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Civic Hotel Autograph Collection pet-friendly?

Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 110 lbs per pet. There's a fee of CAD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Civic Hotel Autograph Collection?

Self parking is available for CAD 20 per day.

What time is check-in at Civic Hotel Autograph Collection?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Civic Hotel Autograph Collection?

Check-out is at noon.

Where is Civic Hotel Autograph Collection located?

Located in City Centre, this hotel is within a 15-minute walk of Central City Shopping Centre and Holland Park. Guilford Town Centre and Bear Creek Park are also within 3 mi (5 km). Surrey Central Station is only a 3-minute walk and King George Station is 12 minutes.

Can I cancel my reservation for free at Civic Hotel Autograph Collection and receive a full refund?

Yes, Civic Hotel Autograph Collection offers free cancellation on select room rates, because flexibility matters! Please refer to Civic Hotel Autograph Collection cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 371 out of 595 reviews
5 - Excellent 62%
Rating 4 - Good. 148 out of 595 reviews
4 - Good 25%
Rating 3 - Okay. 35 out of 595 reviews
3 - Okay 6%
Rating 2 - Poor. 19 out of 595 reviews
2 - Poor 3%
Rating 1 - Terrible. 22 out of 595 reviews
1 - Terrible 4%

4.7/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

5/5 Excellent

Shujaat
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable, friendly staff and excellent service
Stayed 5 nights in Sep 2022

3/5 Okay

Denise, Victoria
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sleeping above the sky train (trains from 5am to gone midnight) is not conducive to a nights sleep. Although in the main lovely, the staff are obviously bored hearing about it! I spent my last night in Surrey in a different hotel.
Stayed 2 nights in Oct 2022

2/5 Poor

Cia
Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room did not have a bath tub, and also there is a parking fee, but not enough parking spots for all of the guests. So if you leave and come back later and there are no spots you have to find parking elsewhere even though you already paid to park.
Stayed 1 night in Oct 2022

4/5 Good

Yunfeng
Liked: Staff & service, amenities
Very fancy building
Stayed 1 night in Sep 2022

4/5 Good

Jarrid
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and nice
Stayed 2 nights in Sep 2022

4/5 Good

Elizabeth
Liked: Cleanliness, property conditions & facilities
Overall, it’s a great experience for business or leisure travel. I checked in very late due to delayed flights and the front desk staff were a bit curt. Otherwise, it was comfy and had a lot of dining experiences onsite.
Stayed 1 night in Aug 2022

4/5 Good

K
Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

5/5 Excellent

HEEYUN
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too far away from Vancouver
Stayed 2 nights in Aug 2022

4/5 Good

Terry
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the train so close we were able to just hop on and off pretty easily.
Stayed 4 nights in Aug 2022

5/5 Excellent

Atif
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and convenient.
Stayed 7 nights in Aug 2022